Had a great experience in store. Our salesman Joseph is awesome and spent a great amount of time…read morewith us. Granted, we purchased $13K worth of furniture. We are furnishing a second home from out of state. Primary bedroom, guest bedroom, dining room, & great room mostly furnished. As stated, all was great until the delivery. Delivery day came and we found out that Bob's contracts their delivery service to a third party logistics and warehousing company. They arrived with an installer and a helper. Most pieces had to be assembled. We had issues with 2 pieces of furniture being damaged upon unpacking and assembly. Additionally, the delivery personnel got hand marks on my freshly painted walls, scuffed the walls, and out a couple of sings in the walls and moldings. I understand that things can happen. The issue I have is the centralized customer support. They will not let you speak directly with store personnel, rather you can text the store or speak to an agent in the call center. After repeated attempts to escalate my issues to no avail, I searched LinkedIn for Bob's senior leadership and reached out to a Senior Director over inventory and delivery. That finally did the trick. Their executives are caring and responsive. I believe they need to re-think their centralized customer support and rely more on relationships built by the local teams.

Don't waste your money on the warranty they don't cover it I bought furniture less than 2 years ago…read morealready broke and the warranty said it was over 30 days and can't do anything about it but the warranty is for 3 years not 30 days go to Nebraska furniture they will come out the next week and take care of the problem this warranty doesn't answer the phone or get back to you unless to deny your claim 2000 waste of money couch and recliner

This store was extraordinary! I found a bunch of Great Furniture items to take home at great…read moreprices. I do think that the store was lacking outdoor items but in comparison to other habitat for Humanity stores, this one is better than the one back home in Illinois! Plenty of great finds with very friendly staff and featured plenty of practical building items that I was kind of playing about for my drive back home in Illinois. Definitely recommend the store!

I love Restore in Blue Springs! Have found good bargains at oh so reasonable prices! I am pleased…read morethat they will be picking up some furniture from me that I am donating. I also like all the hard work they do to help people get new homes. This is a great charity to donate to.

I saw a Facebook post and had to come see for myself. It was worth the hour drive. I left with some…read morereally cool things and the prices were reasonable too. There are houseplants so well taken care of of even!! I'll be coming back. What a fun place!

A bit Grungy, not what I expected. Gentleman working was rude. Didn't have any Hummels.read more

I went in with my kids to let them pick out a dresser. We also just moved to the area so we are…read morebrowsing for a house full of new furniture. I told the worker we were just looking and wanted to browse. I guess that's not allowed here. We got the grand tour from the salesman with a memorized high pressure question and answer session. It was so scripted that when I asked a question, my question was never answered but instead he just went back to his sales pitch. It got so comical my kids started laughing which made me start laughing. Then the salesman got offended that we were laughing. I couldn't escape from this place quick enough! Definately an experience we will never forget.

Desperately in need of new dryer, I placed an on-line order, paying with PayPal. I received several…read moreemails along with the final one confirming the order and approval for for pick up. The very next day my nephew drove the substantial drive (1hr 15 min round trip, excluding in house time) only to be told there was NO RECORD of the order & he was not the only one this happened to! In checking with PayPal we confirmed the completion of the transaction. Same day subsequent phone call to AM Freight Customer Service garnered us NOTHING as we were told nobody was there that day that could verify the transaction completion with PayPal. In the end we were told we had to wait until Mon, a work day, to take it further! This is Mon and I have been told my order "DID NOT BRIDGE OVER TO THE PICK UP LOCATION, SO IT WAS CANCELED & I MUST REORDER!" Consider my story when you place an on-line order with this company!

Compared to the Goodwill next door this place has some of the best items and better finds. There's…read morea lot more antiques, unusual finds and variety with great prices. Their clothes are fairly price though they're meant section is lacking. I found a couple of great hats here as well. Great place for a thrift store enthusiast to kill time for about an hour or so. Staff here was friendly as well. Plenty of Jurassic rooms to try out clothes as well.

Great place that takes everything but anything that has an electric hook up. Help you unload and…read moreare very considerate. Give you a % off as well as donation receipt.