This urgent care facility will be my place to go in the future. They get five stars for…read morecleanliness, efficiency, fast, and friendly care from the time you enter, processing and see the doctor. I was there for a chronic cough and wheezing that I have had for three months. Dr. Bassler I took his time with me and ordered a chest x-ray, which was done quickly. Some medication was administered there and I received prescription prescriptions, which I think will have a positive effect. I was scheduled to come in at 11:30 AM and was out by 12:30.

I've been to this urgent care a few times before and have usually had a positive experience, which…read moreis why I'm leaving this review. My most recent visit felt very different. The provider who saw me seemed rushed and the interaction felt brief and impersonal, even though I was the only patient there at the time. I left feeling like my concerns weren't fully heard or addressed. I understand healthcare settings can get busy, but I value feeling listened to and not hurried through an appointment. I'm hoping this was just an off day, because I've had better experiences here in the past. I wanted to share this feedback in case it helps improve the patient experience moving forward.

I think it's significant that in December at the height of cold and flu season, I was able to get…read morein and out of this urgent care within an hour. I needed x-rays and I had them right there. I also received the results by the time I left. Also, I was seen by an attending physician. Everyone was friendly and the facility was clean and well-maintained. Lovely experience all around, thank you!

Second time I've gone here with my child and expressed basic symptoms yet was told by the person at…read morethe front desk that they won't see us because she'd "probably" need higher level of care. Both times we had to wait 4+ hours at the advanced urgent care instead to have them do things they could do at this location. Seems an RN or physician should be making these decisions rather than an untrained medical personnel. Won't be returning.

The front office people are very nice but i agree with some of the other comments the care is…read morealmost non existent. I have an injury, I let them know when I checked in, it was on the check in stuff they make you do. It's and hour and 15 mins before I'm brought to a room (the automated system said I was next for like 30 minutes) then 20 minutes to see the provider, who looked at my leg said we should get X-rays, then they come in and tell me the X-ray people are on lunch for an hour. As I'm leaving they said the X-ray tech will be back at 1. At 1:20 I left and at 1:30 they called me The won't refund my co pay The people are nice but it really feels like you're left floating there a lot I went to another urgent care and was seen immediately and the next place said that they had heard people were not happy with Exer Also parking is atrocious even at 10 in the morning

I was very nervous about coming to this urgent care due to the reviews, but I actually had a…read morewonderful experience. The nurse that brought me in was so kind and the physician was even better. I believe she was a PA and her name might've been Melanie or Melissa something with an M but she took the time to listen to my concerns and helped me in many ways. I really enjoyed my experience here and I would come back.

With the ongoing flu season and the fear of Corona Virus, it's a shock and disappointment that this…read moreplace DOES NOT HAVE MASKS! Not everyone coming here have a cough or a cold. I came here for a diff heath issue and i feel like i will be more sick when I leave. Even the receptionist has a cold and they are not wiping the pens and the counter with any disinfectant at all. How irresponsible and inconsiderate!

Despite reading quite a few poor reviews of local urgent care facilities, without other options, I…read morefound myself at Redlands Yucaipa Medical Group's Urgent Care. Contrary to my expectations, it was a very positive experience. I was able to find parking quite easily, and the office itself was quiet and pleasant. The receptionists were helpful, courteous, and efficient. I was seen right after filling out some basic paperwork. The nurse was kind and capable, the physician's assistant, clearly knowledgeable. My wound was bandaged, and a prescription was sent electronically to my pharmacy, which I was able to pick up later that day. If I need urgent care again, this is where I will go. I cannot recommend this facility more highly.

Been here many times for myself and family members and every experience was great. It's so nice to…read morehave quality care so close by.

I recently traveled abroad to some remote tropical places and returned home feeling very unwell. I…read moredidn't think my situation necessarily warranted an emergency room visit, but I wanted to be evaluated and tested quickly for mosquito-borne viruses in case intervention was needed. I very rarely use urgent care facilities, so when I needed one, I turned to Yelp and was pleased with the overall reviews of All Valley Urgent Care. I called ahead and confirmed they could accept me as a walk in right away. I visited All Valley on a late Friday afternoon and was seen by a Physician Assistant within 30 minutes of my arrival. The PA listened to my breathing, checked my ears, nose, and throat, and told me they might have heard fluid in my lungs justifying a chest x-ray to rule out pneumonia in addition to standard rapid testing for flu and Covid. I knew I didn't have the flu or Covid based on my symptoms, but I didn't know about pneumonia so I agreed. They did the chest X-ray on site and all three tests returned negative. The PA told me they would send a prescription to my pharmacy for a basic albuterol inhaler to help me with my breathing and that they would also send lab orders to Quest Diagnostics for me to have my blood drawn to test for viruses the next day. The PA didn't know what blood tests to request, so the PA said they would do some research. I left the facility without any real answers. So now for the review. On the positive side, the PA was nice and even though it was clear the PA didn't have confidence in their knowledge about what tests to order for given my situation, I'll give them a pass on that because my circumstances were certainly not very common. I also give the PA credit for knowing and admitting when they needed to do research. The nurse/x-ray tech was also very nice and the facility is new and clean. On the negative side: 1. Upon checking out, I specifically asked the front desk staff if they would be sending my prescription to the pharmacy I requested. She viewed her computer and said "yes" before giving me a dismissive look. Nevertheless, the prescription for the albuterol inhaler was never sent to my pharmacy. When I called All Valley back a few days later, I was told that they couldn't find any notation in my chart indicating I was given a prescription. I was also told the PA I saw was not working that day, and that the current provider on duty wouldn't issue the prescription without evaluating me personally. The only option I was given was to come in for a new evaluation. My case was somewhat unusual and recent, so I knew the PA would remember me... I therefore asked All Valley to call the PA at home and they refused. So just to reiterate... All Valley wanted me to pay for a new visit and spend the time to come in and be reevaluated by a new provider just to fix their prescription mistake, they refused to call the PA to get the OK to send the original prescription, and all of this drama and resistance was over a basic albuterol inhaler, not some type of dangerous or highly restrictive drug. 2. The lab order the PA sent to Quest Diagnostic was insufficient to cover the possible mosquito-borne viruses present in the regions to which I traveled. Even the Quest Diagnostics staff knew this but they couldn't change the order. So, I had to reach out to my primary care doctor who sent me back to Quest Diagnostics a second time with new lab orders for much more extensive bloodwork. 3. The front office person on duty during my visit was a bit on the cold/curt side, but not unprofessional. 4. I was feeling awful when I arrived at All Valley, and I wanted to check in as quick as possible using regular paper forms. Despite this, I was directed to use a QR code posted at the front desk and to use my mobile phone to do everything including completing the medical questionnaire and taking images of my insurance card while seated in the lobby. As you might imagine, typing lots of information using my thumbs on a small phone keypad is not fun to do when you feel terrible. It is important to note, I was the only person in the waiting room during my visit and there were three workers at the front desk just chatting with each other who could have easily helped me. 5. Before I left All Valley, the PA told me he would add me to the call back list and someone would call me to check in on me the next day to see how my symptoms were progressing. That would have been a very nice touch, but no one ever called. 6. When I called several days later to discuss the prescription issue, I was simply told to return to the clinic to be evaluated again by the on-duty provider. That insistence, combined with having a chest X-ray I doubt I really needed given my symptoms, certainly makes me question whether billing is the priority. I am disappointed. This facility can do better and I won't return. Fortunately I can rely on my primary care physician to take it from here.

just came into Yucaipa for a infected ear and have constant ringing in it. The thing people have…read moreto consider is understaff and busy jobs when people write a bad reviews they don't understand that how stressful job could be when you are very busy. They were extremely busy. I've been there about six times for myself and for my kids. Every time is I have been was perfect. even though there was a kid in the waiting room running around yelling and screaming for 10 minutes. That's just how having kids is. The PA was phenomenal, super chill. Yeah the girls at the front were busy, but you can't give a bad review because someone is working very hard and busy. You have to take everything into consideration all of the circumstances everyone there did a phenomenal job yeah I had to wait in the waiting room for 40 minutes, but that's just how life is. This beats Kaiser any day no matter what the day, you guys were great today. Keep it up.

Came in yesterday with severe pain in the top of my foot. The pain kept me up through the night. I…read morecould hardly walk. I had not injured myself, so I was concerned. The PA came into the room, shrugged and said "All I can do is an X-ray." I felt like an X-ray would be a waste of time, since I am sure I hadn't broken anything. The PA did not even look at my foot/ankle, didn't ask me any questions. I left the office in tears feeling helpless and in so much pain. I went to another urgent care and they actually listened and examined. They said I had tendonitis, and told me how to treat it. I am still in a lot of pain, but I appreciated their help and compassion. I asked for a call from the office manager and never received one. I called the next day to talk to the office manager about my experience, and was left on hold over 20 minutes. I'll never come back here. The PA was dismissive and rude, and so was the front desk. Almost forgot to mention, the front desk was calling people to give them their test results while everyone in the lobby could hear. I felt pretty uncomfortable knowing who had what. What an absolute mess this place is! Don't waste your time. Try All Valley Urgent Care in Calimesa.

Great experience the moment we entered the facility. Kim greeted us with a smile…read more We had the best x-ray tech ever, Dane. He was so entertaining. I might just go back and visit Timothy was the warm and friendly medical assistant who took my vitals Dr Salib was thorough and kind. Rosemary was our checkout administrator was congenial.

Doctors are okay but Administration isn't very good. I think the company is just going for the…read moredollars.

FYI - unless you have risk management, they will bill you as if you visited ER…read more I went because I knew and trusted this system. Nothing was wrong with the care I received, just want people to know and not get hit with a surprise bill after thinking you chose urgent care for the smaller copay. We expected to pay $20 but paid $200 just to be seen.

Bad I was there today for 8 hours way too packed inside and outside no space for no one shoulder to…read moreshoulder they should at least have another room not leave patients outside waiting for hours in the heat not good

The best health care services, Doctors and staff. Wait time not long. You don't have to wait 3 days…read moreto be seen. They listen and are very attentive and expedite health care.

I waited 4 hours with a migraine and nausea to finally be given a shot and meds hours later. I was…read moreuncomfortable and in pain the whole time. When I was finally seen I didn't even get a room, tests, or food. The doc just said to go to my primary and prescribed me more meds. I've been dealing with this pain for the past 3 days in a row and to not even be properly helped or get to the root of the problem is fucking ridiculous. I wasted my whole day to just be given pills, such bullshit.

Do not go here for sports physical for schools. Friday 4;20-5:25 pm and no available doctors are in…read morebetween lunches. Go on a Monday 2 pm and doctor is at lunch 2-3 pm. Both times with appointment slots. Out of control. Management is not doing a good job with having inaccurate time slots. This could be a sign of false advertising. False services.

If your bill seems off, please reach out to the billing department for a bill audit they made it…read moreright! Thank you Vlad!