This store does not really care about customer service like they say. I have a very long story…read morethat I wont share in this review except to say that I have spent a lot of money over the years with Furniture Fair and the way they treated me when I wanted to replace a sectional that was purchased 5 days before has sent me to doing business elsewhere. I will NEVER go back to Furniture Fair

Customer service was, o.k. Prices are high. We bought an Amish dresser for a ridiculous amount,…read morebut that's on us, not the store. We had stars in our eyes when we saw it on the showroom floor. Waited well over 6 weeks for it to be built - expected, But you would think that the manufacturer would have at least cleaned out the dust and little piles of sawdust from the the drawers before sending it to the customer.

The workers here are really nice and some of the things you can find here are pretty useful and a…read moregood price

This reminds me of a "Big Lots" or an "Odd Lots"... they have a little bit of everything…read more(including booze... hey now!). My parents brought me here because they have a good assortment of University of Kentucky Wildcats merchandise. I just HAD to bring some paper plates, napkins, some sturdy plastic cups and a warm, fuzzy throw - all with the UK logo. They also had a small selection of Dallas Cowboys logo merchandise so I stocked up on some of those items too. A few other sports teams' merchandise is also available - OSU, Cincinnati Reds and Cincinnati Bengals. Prices were very good. This store is very large and has a bit of a "well-organized garage sale" feel to it. If I lived near one of these, I imagine this would be fun for an hour or so of roaming the aisles to see what unexpected bargains I could find.

Dont bother, they sell You furniture, get You to open a line of credit, get You to make payments…read morebefore they bring the furniture, then tell you it will be another delay of over four months, expecting you to keep making payments.....I had to cancel the furniture, then they lied several times saying they processed my refund, etc. When they didn't, they don't have a manager, they don't call you back, etc. Look elsewhere, these people are total liars, Im still waiting for them to refund my payments and zero out the line of credit .....​

The Florence store was extremely helpful and they had some very good quality items. The reason I…read moreput a maybe in this is the delivery team. Value City states that they use a 3rd party delivery and our delivery was cancelled without a call from the driver. The reason was an out right lie. They stated that the drive was too narrow with no place to turn around. Sadly this was a lie as a box truck had earlier that day been up my driveway by mistake, turned around and delivered to my neighbor. I also had a large water truck fill up my pool the week prior and a dumpster delivered to throw away the old sectional. All of these without getting stuck. Now Value City is refusing to deliver at all, because I told them all of this. Clearly their driver lied and got caught. I hate that this is the case as the Florence store was so helpful.

A much more pleasant experience for me during my visit to At Home. I was able to find all of the…read moreChristmas decorations I needed aside from garland. However, there are Sale signs everywhere and somehow none of the discounts applied to anything I picked up. The cashiers couldn't tell me why when I questioned it either. Oh well. I actually got help from the woman I wrote a review about previously - she handled my transaction with such care, attention and friendliness. I am pleasantly surprised with how much better this visit went. Check out At Home for all your decor needs!

A place to find things that you don't need. I came here looking for a hammock swing, this store has…read morepractically everything you can think of. It also has Christmas decorations on display. I believe everything is on the floor all year long- no seasonal displays. I also look at the pillow sections, it has all the colors and sizes imaginable. I will definitely come back for the pillows and a lot of other stuff. It's great that they have a lot of stuff, it's overwhelming. I advice that you have a plan before coming to shop here. There's 2 cashiers when I was there, and it was not crowded at all. The wait is not that long. The workers seemed to try to keep the place organized and need, even marked with appropriate prices. The clearance stuff seemed to be mixed with regular prices items like in the pillow aisle and comforter/ bedding aisle.

Don't pay for the GoofProof policy! Not worth the paper it's written on…read more .Our loveseat cushion is separating in the center of the cushion and made a claim and they said it wasn't covered by our plan. Chair leg is loose and cannot be tightened and they also said it wasn't covered. Don't waste your money on Good Proof ins.

After shopping the 50 other furniture stores in the area we went in to Bob's just to say we had…read moreshopped everywhere.. That's where we met Jennifer, very polite and professional who didn't hound us to buy something welcomed us gave us a lay out and kept her distance allowing us to shop, she answered ALL of our questions was very friendly and caring explained EVERYTHING to us, we where short on time, so went back on Saturday to make our purchase. Again she and the Manager and the office staff ALL VERY POLITE AND FRIENDLY Very professional... We will be upgrading other furniture through out the next year or two and you can bet 100% I will be BACK To Bob's Discount DON'T let the name fool you this isn't Cheap furniture they've just eliminated all the mark ups of the BIG stores If you need QUALITY Furniture at DECENT PRICE Go see my FRIEND Jennifer Short she will take care of you

I highly recommend Sacksteder Interiors in Montgomery. The team is welcoming, knowledgeable, and…read moretakes the time to understand your style. Their showroom is beautifully curated with high-quality pieces and plenty of inspiration for any buyer. I love my centerpieces from there and will definitely be back. I highly recommend Sacksteder Interiors to anyone looking for exceptional design expertise and outstanding customer service!

Outstanding customer service in guiding my selection of a recliner and two upholstered chairs. I…read morebrought pictures of the room these would be located and Beth Wess zeroed in on color and scale. We came up with a few options to consider. The rest of the family checked these out for comfort and we made our selection. The best part is that this was done during a sale.

If you're looking for some pushy, this is your place! As soon as you walk in, expect to be attacked…read moreby salespeople immediately. Seems like nice furniture at an average price.

After purchasing a new home, my fiancee and I needed some large pieces of furniture and were…read morereferred to Furniture Row for their interest-free payment plan and selection. After spending over $5k on several sets of furniture with them, about half of the furniture was delivered damaged and the store's response was literally "well, not EVERYTHING was damaged." They gave us a $150 credit (pennies next to what we had spent!) for the store. When I went to the store to use the credit, it took 2 hours to pick up some small items which I chose in 15 minutes, b/c there was only 1 salesperson on the floor trying to serve multiple customers. I think the store is under-staffed, cheap and not well managed. I would recommend spending your hard-earned money elsewhere, even if you have to pay a bit more. It's not worth the hassle we experienced here.

Adjustable bed frame delivered without the remote and Ashley passed me off to the manufacturer who…read moreI haven't been able to get in touch with; feel they should have made it right for us. Also day of purchase they were offering a Starbucks gift card for trying out their mattresses and never received it. Will definitely go elsewhere next time for my bedding needs.

Delivered the wrong table, then delivered a damaged table, by this point they had made me give up 2…read moreweekends for their deliveries (I couldn't miss work) and then tried to talk me into accepting in store credit for the damaged table. Just order it online. This store has no real reason to be in business.