I rarely leave negative reviews, but my experience here was unacceptable…read more When I picked up a U-Haul trailer, Steve blew cigarette smoke directly in my face. I politely asked him not to, and he laughed. When I returned the trailer, I was unhooking the safety chains at the designated return area. Steve came out onto the balcony, started yelling at me, called me a "f***** Cu**," and threatened to charge me additional fees. I've worked with countless businesses while traveling full-time across the country, and I've never been spoken to like that by a customer-facing employee. Equipment was fine. The customer service was one of the most unprofessional interactions I've had. I won't be renting U-Haul equipment from this location again.

I have been here a handful of times over the past year. I have found the people working here to be…read moremore helpful and polite than the other place in Ridgway. The only drawback is that a small hardware store lacks what can be found at HD, but this store is very convenient.

This is not the typical thrift store. It is pure heart. The merchandise , donations from Montrose…read moreresidents, is higher end and is clean and beautifully displayed. Owned and run by Hope West an umbrella company whiich raises funds and provides many programs that help our Montrose community such as grief groups, hospice and lots of others that help our elderly and in need population. The employees are wonderful people and it uses a high volume of volunteers from the community.

Had a nice selection of things but prices were too high for used for me to buy anything.read more

U know I just can't stand to wait around when I wAnt to pay! Let me shop for an hour , perfect ,…read moremake me wait for 12 minutes when one girl is checking, 4 people in line , girl being waited on has full basket and THREE girls that work there r right there in the same areA doing other things !one is doing something with hangers, one is doing something with clothes and one is putting out candy .RIGHT IN FRONT OF THE PEOPLE WAITING Patiently in line ! (Obviously that didn't include me!) I asked the girl playing with the hangers if no one else could check and she looked at each girl and said no !WHAT! Four people and no one else can help the customers!! I was going to send the picture of all the girls together but then thought what if they weren't checkers and really couldn't check! But miss ,playing with hangers ,couldn't take the time out of her work to say that or anything except no !!

Not a bad Ross at all!! I love stopping here when my family and I are in town. Compared to some of…read morethe ross' we have in SoCal this one is nice clean organized and have great brand names. The Ross' I have back home can suck sometimes, overstuffed racks where you have to sift through all the no names brand stuff just to find a nice name brand item. I just love how this place is clean and not overly stocked. And the line omg I couldn't believe there were only like two people in line. Back home lines are long and move slow. I love this Ross can't wait to see you guys again on our next trip out to Montrose

I'd never heard of Natural Grocers until a few months ago and now I've visited two locations in CO…read morein the past month. What can I say? I'm HOOKED! This place is incredible. I take the vitamins, use the lip balms, hair brushes, socks, purchase my elderberry zinc lozenges - which I basically pop like candy during these times, girls gotta keep that immune system thriving! vegan cookies, candies, tea - I mean I can go on and on. This store has everything I adore. They really have a ton of great items you'd need for all aspects of your healthy living life and extremely high standards for every product sold here. While, sure you may not be able to get every last item you need here that's zero issue for me. I'm used to frequenting at least two separate stores (Trader Joes, Whole Foods, Ralphs -which I've now learned is City Market here) at home for different items. I'd give you the hottest tip on the Western Slope but I don't want everyone flooding the store for her ;) cough cough Jessica - greatest girl around. Great customer service from everyone I've ever encountered! Fantastic products, I can see why the health conscious peeps of all surrounding areas drive into town for this store. It's the best of the best. You can stop off on the drive to Telluride if you need to stock up on yummy goodies for your trip. I plan on being a customer each and every time I'm in town and highly recommend.

very nice employees, well laid out, etc. but my family and friends seldom shop there as there is…read morenever any local produce ...and no deli. Local managers need to be empowered to buy from local farmers etc. No comparison say to Durango Natural Foods Co-op which has better produce, a small but nice deli, and overall better selection.

New department store in the space formerly used by the sports authority…read more Clean and bright, and well-stocked. Good prices. Convenient access to route 550.

I went in to look at shoes for my daughter and felt like I was followed well I was followed the…read morewhole time there was other customers I didn't need help yet the lady stated by my side the entire time so I chose to buy our shoes online directly through Nike

I was greeted right when I walked into the door and asked if I needed assistance. Usually I am a…read morelone shopper, but today I was on a mission. The girl who helped me was friendly, courteous, and informative. I was told right away that they are doing "buy one, get one half off", which I promptly took advantage of. The girl named Stephanie also helped me find that I had a rewards member and I found an email with an extra 15% off, talk about a deal! This store is great and I will be recommending it to everyone who will listen, especially because of the great service I was given by Stephanie!! Great job and keep it up!!!

Cute store. Knowledgeable about their products. I bought some hiking boots and sun glasses the…read moreother day and love them both. Owner is nice and helpful. Worth a visit!

This store has nothing but bad vibes and awful experiences! I called yesterday and asked if they…read morewere hiring and the man I spoke to told me they were and to bring in an application. I went home and printed mine out and brought it in the next day. When I got to the store a woman was working and when I went to give her my application, she actually had the audacity to THROW it back at me amd say they weren't hiring! I left immediately trying not to show how offended and angry I was at the way I was treated. I continued down main street and stopped at pollux and the woman inside that store told me I should apply at hypoxia because they were hiring! I was shocked to hear that after the horrible way I was treated when bringing in my resume. Every other place I've ever applied at has at least taken my resume to be polite. I will never go to this store again and hopefully others will take my warning and stay away as well so they don't get harassed as well

Adam is wonderful! He gave us over the top customer service. Whatever you need he will make it…read morehappen. He has great knowledge of his product and the services they can provide.

Gold Stars to America's Mattress Montrose store and Manager Adam Smith!!…read more My wife & I needed a new mattress in the worst way as our "Good Deal" on a "Mattress in a Box" was getting very soft within months of its purchase. Frankly, I'd rather buy a used car than a new mattress! However, since I was in the area I popped into America's Mattress' Montrose, CO store. Within 10 minutes I knew the manager (Adam Smith) is a professional who knows what genuine customer service is and how to deliver on it - Twice so far for us! When I entered the store he was on the phone making final mattress delivery arrangements with a customer. I was in a hurry so I got his business card and headed for my truck; figuring I'd call him later to set an appointment to discuss getting a new mattress. However, I barely got to my truck before he caught up with in the parking lot and asked how he could assist me. That was a first for a sales person to pursue me in the parking lot! Any other store's employees or managers likely would have told themselves "That guy probably wasn't a serious buyer anyways" and let it go. Not Adam, he bolted for the door after his call ended, wanting to make me another satisfied customer; which he certainly did; and then some!! My wife & I love our years-old queen size traditional mattress in our guest bedroom. However, we wanted the same quality in a "King size" mattress for our bedroom as we're done with the "Mattress in a Box." Given Adam's expertise, he researched our guest bedroom's mattress' make, model and design spec's. Then he cross-referenced these spec's to a currently made king size mattress. "Splitting hairs" - Adam is very knowledgeable about various mattresses' construction, quality, and longevity. So, during our in store follow-up visit he did NOT say "Here's the exact match for the new mattress you seek; you can pay now and we'll schedule a delivery appointment." Instead, he asked us specific questions about the features we seek in our new mattress; how my wife & I each sleep (back / side / stomach, etc.); our issues / complaints with our current mattress, etc. All so he could identify 3 closely similar mattresses per our spec's for us to lay on. So, like "Goldilocks," my wife & I could identify the perfect mattress for us. This experience was very reassuring as we noted the ever so slight variations of the three very similar mattresses. Having our confidence bolstered, we advised Adam "This is the One" and we've been pleased ever since! In short, Adam is not the type of salesperson looking for a quick sale, then repeat the same with the next customer. In great contrast, Adam wants the customer to feel confident in the purchase they're about to make; having tried 1, 2 or more similar mattresses before deciding. Adam clearly understands that top notch customer service results in satisfied customers; thus achieving his personal code of integrity - one customer at a time, and as long as it takes to make sure each customer is fully pleased. Given our outstanding experience with Adam and how much we love our new mattress, we ordered a 2nd identical king size mattress for another bedroom. We also learned he can ship new mattresses anywhere in the U.S. directly from the closest factory / warehouse; often at no additional charge. In short, Montrose America's Mattress Store Manager Adam Smith is all about professional service, offering quality products, and making sure customers get the ideal mattress per their specific needs. Finally, Adam is very Montrose community minded, invested, and engaged; just one example of this was seeing him, his fellow employees, and respective Family members on their "America's Mattress" entry in the 2025 Montrose Christmas Parade! Thanks Adam! "Tractor Andy" & Kristine C.