I had a confirmed eye exam appointment scheduled today at this Target Optical location. About two hours before the appointment, I received an email stating my appointment had been cancelled because the office was "unable to reach me." I am a returning patient who has consistently attended appointments and paid out of pocket without issue. I did not receive any voicemail or warning that my confirmed appointment would be released. I had already requested time off work specifically for this appointment, so cancelling it last minute was extremely frustrating and unprofessional. If appointments require additional confirmation beyond the original confirmation, that policy should be clearly communicated beforehand instead of cancelling patients at the last minute. Very disappointed with how this was handled. read more

Receptionist was rude. Didn't even greet us. I had to say hello. Only come to find out they don't do their job and check benefits. Doctoral no longer contracted by our insurance. Don't wait your time going here if you can help it. read more

Came here to find a pair of prescription glasses for my daughter. We were wondering around aimlessly scouping on which pair my Daughter decides to choose. We were welcomed in by one of the employees while she was helping another client . Shortly after Maribel approached us, and proceeded to help my daughter with choosing the right pair that would fit her feature. Since target is part of our insurance in network , she clarify what was covered. We did purchase a pair of glasses with the help of Maribel and we also bought the one year warranty, with my daughter constantly sleeping with her glasses i can rest assured we can always use the service. read more

BEWARE..... BEWARE........ BEWARE..... BEWARE!!! Watch out for unethical business from this target optical on haven in rancho Cucamonga... Noemi Gonzalez added a premium package without my knowledge or consent. Very deceiving and fraudulent practice!!! Make sure before you leave if you must shop here to ask for an itemized receipt because if you don't, you WILL BE SCAMMED!!! Looking to file a class action lawsuit as I'm sure this is done and has been done to numerous customers. I advise you NOT to do business with them!!!!! When I confronted her she had no good explanation as to why she did this AND acknowledged that I was never offered this package or consented to it. If you have been scammed by this sneaky package add-on seek legal action asap!!! The fraudulent charge was 180 bucks that I demanded the refund immediately. Target Optical customers have reported problems with premium packages being added to their orders without their full knowledge or consent. Reviews and online forums indicate that issues have included: Automatic upgrades: Salespeople automatically apply them without clearly presenting them as optional extras without your knowledge! Lack of transparency: Customers have stated that they were not given a clear breakdown of the costs before the final charge. Bait-and-switch pricing: In some cases, a customer's final charge did not match what was originally presented during the checkout process, particularly when using insurance BEWARE AND DONT GIVE THEM YOUR BUSINESS!!! JOIN THE CLASS ACTION LAWSUIT IF YOU HAVE BEEN A VICTIM TO THIS DIRTY SCAM!!! read more

I've came here a few times and every time I've been helped by Vanessa. She answers all my questions and is very helpful and sweet. I'm not a fan of the company EssilorLuxottica and their business practices but Vanessa has been so helpful with me picking glasses and my orders that it makes me continue to come here. read more

I always get my glasses at Target and it's been amazing service every time. Isela helped me with picking about my glasses she was so helpful. Really friendly. I will always go to Target for my glasses. It's been a great experience. Ask for Isela she is fantastic. read more

Gigi and Mirabel (I hope I spelled her name correctly) are amazing! My appointment sailed incredibly smoothly and went without a hitch. When there was a little confusion on my part with my chaotic amount of payment methods they were SO patient with me and explained everything to me in a way I understood. They also helped me snag some great deals I wouldn't have known about otherwise. Highly recommend this place :) read more

Always an issue here. Whether its sending my contacts to the wrong address, refusing to give me a copy of my prescription or giving my appointment away to a walk in. Very unprofessional and I will not be back read more

Came here for Ray Ban's and got them using my insurance. The selection here is top notch and a coworker got a pair of Ray Bans at his local Target in Aliso Viejo which was out of my way. I was able to find the same pair here so I was really happy (my parent's live out here) I didn't have to venture to south Orange County to get the same thing. The person that helped me was a young Hispanic guy with glasses. I'd definitely recommend checking this store out for their higher end selection. I was at a Target Optical in Moreno Valley and their selection was ....ah limited. read more

Target Optical - Ray Bans! Insurance coverage came out to $113 instead of $178! - Eyewear & Opticians Near Me - Rancho Cucamonga, California

Professional staff and amazing doctor (Dr. Cindy Chang). Made prices and options very clear.

I was on business and one of my contacts popped out and I did not have any spares with me. My doctor was able to fax over a prescription and I was so fortunate that Target optical was able to help me by providing a couple of pairs of contacts to get me through the next four days while I was away from home, 400 miles away. When I had called I was in an absolute panic because I had no idea what I was going to do without replacement contacts. I spoke to a gentleman named Fitz who was very calm and reassuring that he would be able to take care of me. Upon arrival he was already ready for me and I was so grateful for his kindness and his calm demeanor. He definitely made what was a crisis into a non-crisis and I will be forever grateful because without those contacts there is no way I could have driven around Los Angeles much less completed the next four days of work. Thank you Fitz and Target Optical. read more

UPDATE: 03/21/20 Finally got the box in the mail. Everything should be all set now, right? WRONG! I was supposed to have been ordered 4 boxes and they only ordered me 2! The women in this front office are clearly unfit to do their job. I can't believe these are the people hired to handle your insurance and eye needs. Some serious evaluation needs to be done on if they should be retained. Maybe their "talents" can be used elsewhere. Now I have to wait until after the COVID-19 outbreak settles down because their offices are closed and the contact information for Cindy on the door yields no return communication. UPDATE 03/04/20: I went back in to pickup my newly ordered contacts and guess what!? Blanca shows her incompetency once again. The order was for the wrong prescription. Time to wait again! Absolutely horrible. The only good thing about this Target Optical is the optometrist. The ladies in the actual sales room are awful. I had gotten my prescription and exam done, and had contacts ordered for me. I was wearing the trial pair for 2 days when I noticed the right eye wasn't strong enough. So I immediately came back in, the doctor changed my prescription and she said I could have the new ones ordered. I went into the sales area and Blanca wrote down my order on a sticky note, saying there's only one person who can place orders here. (Seems redundant, why do you even work here then, Blanca?) Anyway, a week goes by and I come in and find out the order was never placed. So Blanca -- once again -- writes the order down on another sticky note. A week goes by and I come back in, no order in sight. Apparently Cindy, the only one who can do orders, was off for a few days and delayed my order once again. I'm going on 3 weeks of wearing my 2-week contact trial lens. Not only does this office not care about health of your eyes, but blatantly disrespects you with their non-communicative business practices. When we walked in Blanca was standing there on her phone. Would not recommend this Target Optical to anyone. Save the headache and get your exams and orders handled somewhere else. read more

Story time. So, I purchased a set of frames from this target optical, Coach specifically and I really was excited to receive them. I call and they let me know they're ready, great! I have my boyfriend pick them up because I wouldn't make it in time due to work. And they're the wrong frames, okay honest mistake things happen and I'm pretty understanding about that. I have him drop it off again because of my work schedule. I call days later because I didn't get any sort of notification they were ready, and I go to pick them up and THEYRE STILL THE WRONG PAIR. only, it's a different color this time. I was frustrated because I made sure to make the time to go before work (I'm always working). And then I felt a sense of blame coming rom the girl who helped me, who initially also helped me get the frames. She said there was confusion because I couldn't make up mind at the time I was choosing between frames. However she fitted the ones I wanted..? Anyway, she didn't have a great attitude about the whole situation, felt like she was blaming me for this issue, ordered the wrong frames TWICE and they were by a whole another brand- Michael Kors. And I had to call everytime because they didn't text or email that my order was ready. I never leave reviews but this was overall so disappointing. I pick them up tomorrow hopefully they're the right ones! read more

Unprofessional. Go to Lenscrafters for the same price since they always have sales. I came here after browsing online and seeing their selection as fashionable. I wasn't ready to buy and a hispanic gentleman asked if I was looking to get glasses. I said yes, but I'm just looking around." He asked what insurance I had, and I told him. Then he let out a sort of scoff and said, "That's not an insurance." I replied, "actually yes it IS an insurance for Loma Linda employees." Then he proceeds to tell me, "well you're going to have to pay out of pocket and they'll have to reimburse you later." ...first of all...now all the sudden he knew about my insurance...secondly...I am well aware of the way my insurance works and could have done without his arrogant attitude. Then he let's us know that they were going to close in 30 minutes so if I was going to make a selection it had better be soon. Unbelievable...obviously you don't get commission because that would be incentive to at least behave like a professional. Just so you know Target optical...I took my business to Lenscrafters...where they did an amazing job all around for about the same price actually. P.S. To the management at Target optical who don't properly manage the way their business is running and allow egregious customer service by subpar employees...I paid cash for all expenses that same day to Lenscrafters for my Tiffany eyewear(40%off sale) read more

I was looking for a nose pad for my eyeglasses as i damage the one i have. Ms. Isela Diarte assisted me in store and provided the exact nose pad the i need. Isela and other staff was very helpful. I would definitely visit this optical center in future if i need assistance. Thank you so much! -ian read more

Poor service by Ken. Doesn't listen to his patients needs. Very quick to judge. Ken the optometrist is horrible. No customer service skills, doesn't care about his patients, very robotic. I question his skills as a optometrist. Seems like a rookie and doesn't know what to do. Waste of money for nothing. I will never come back to this place or recommend anyone to come here. read more

Gigi Ramirez is absolutely the best!!!! She was extremely helpful and very professional! She helped me find the right frame and lenses so quickly and I was so satisfied with her customer service. I highly recommend going to this location because of her! Overall great experience! read more

I stepped on my glasses and decided to take them back to Target and ask if they could be repaired. I was greeted by Cindy, and although skeptical about being able to fix them she decided to give it a try. In fact, she did fix them after working patiently for about 15 minutes. I wanted to say thank you for the service and dedication, I was grateful, I didn't think they were fixable. This kind of customer service is rare these days. read more

I was seen by Dr. Chang she was great answer all my questions. The associate that help me also are amazing and help me find a pair of glasses that fit me and my life style. I would really recommend them if you are in need of any glasses or exam. read more

I'm so glad I went to target optical. As soon as I arrived, they greeted me. Cindy was really pleasant to work with and Jessica was just as helpful. Their guidelines for sanitizing are great. They really take care of the customers in keeping us safe. Awesome location. Would recommend. read more

1. I ordered 2 pairs of glasses plus contacts. - Both pairs came back wrong prescription, one was supposed to be 150, came back 475 ! 2. One of my contacts got turned over in my eye, the opthamologist took about 60 seconds to fix it for me, charged me $45 ! 3. My reordered glasses got slight scratches on them, brought them in under the extended warranty. They told me they wouldn't just fix the scratches but replace the whole pair of glasses. Said it would take a week. Now a month later they call me to tell me they came back wrong and have no idea when they might get corrected. DO NOT GO TO TARGET FOR YOUR GLASSES ! Update: When I got there to try and fix this problem they told me that there was a frame / lens problem. But that was just part of it. My 150 "readers" glasses came in as 575 !! They decided to start all over. read more

They are terrible. This is the third time I have had to get my lenses in my glasses changed. The staff is rude. I have been hung up on, when I called to check to see if my lenses arrived. They should be calling me. I highly recommended Lens Crafters. They may be more expensive, but I'm sure this would not have happened there. If you want your glasses done right and nice staff, don't go to this Target Optical! read more

Came into Target to get a cable for my iPhone and was stopped by a young lady telling me if I needed glasses? Duh! I had some on! So, she told me about their optometrist on site and full-service boutique with lots of nice frames to "best fit me". Walked over to their space (I guess they are not "really" Target? Anyway, the Doctor, a young lady was able to book me within an hour. I did and went shopping for my cable. Dr. Chang was very nice and asked questions other doctors don't ask. After she evaluated my "blindness" and told me I was not that "bad", she turned me over to a gentleman named Fitz who proceeded to help me find a frame for my new pair. While he was helping me, he had to deal with a phone call and turned me over to Edgar, another person working there. Edgar was very patient as I kept going back and forth between 3 frames. After spending 45 minutes, and almost $700 in glasses (tri-focals, progressive, etc..) I left feeling good of what I spent. Would definitely be back at this store, a few minutes from home well worth spending it! read more

Amazing staff and service. The new manager here is really great. The doctor was able to take me in as I could not find many places that have appointments right now. I felt safe and they had hand sanitizers everywhere and they figured out a safe way for me to try glasses on too. They also took my Eyemed insurance. Will be recommending to my family. I am so happy! read more

Dr. Chang, Cindy is very nice and considerate. I saw her over a year ago at the ontario target and I wanted a copy of my eye prescription to see if it expired. I found out she moved to this one. She was busy so I gave my info to the girl at the desk on Thursday. I hadnt heard anything so I called and talked to some guy on Friday who was very rude never asked for my name or number just told me it was expired. Which i found odd since the day before i was told the dr has a different system and they cant bring up their patient records. Dr. Chang called me today and left me a very nice voicemail stating it was in fact expired. So for dr. Chang i give 5 stars. For the optical employee I talked to I would give 1 star. I was so irritated I didn't get his name. I felt they waisted my time. Went to Ontario, sent to Rancho, left my info and then called and was told what I'm assuming was just a quick answer to not have to do anything. I feel bad for the good doctors whom have bad employees like this whom just lose them patient's when sadly it has nothing to do with the doctors. They just rent the space from target. read more

My family and I have been getting our glasses here for over 10 years. I had moved out of state for a bit and when I came back after a few years the doctor still remembered me and details about my contacts preferences. I had an issue with a broken pair of frames the other day, after my warranty for them had already expired. A man named Fitz was working. Even though he wasn't able to get me a brand new pair of frames, he took the time to try to fix them as much as possible and give me information on how to contact the manufacturer for further assistance. He was very friendly and I feel that he went above and beyond to help as much as he could with my situation. Employees like this make me feel secure with my choices and purchases. I am happy he was in that day to assist me. read more

terribleee never go here the employees are thiefs and stupid. they dont know anything except for how to sell you glasses, ive been waiting a month and still havent received my glasses they claim 5-10 days but thats complete bs, ive tried calljng multiple times and all they can say is "they're in the lab" lol never go here unless you like being lied to read more

Worst optical service ever! I can not stress how the lack of communication screws up your entire experience. Dr. Was fine, ordering classes was painless, finding out if your order is in?!? Ridiculous! I have tried calling multiple times, no answer. Left messages, no return calls. Just tried again and was hung up on immediately. What is going on at Rancho Targets Optical?!?! Never again. Go to the Campus location in Upland 1000 times better than this shit show. read more

It was my first time going to target optical. I was a little bit scared because usually my mom would go with me to chose my glasses. Cindy welcomed me and was very helpful in choosing my glasses. I had several pairs that I liked and I was really happy with my selection. All the girls there are really nice and helpful. I have already told my friends about this place. I think the past negative reviews are lame. Just give them a try. read more

Edgar has been a tremendous help with all of our glasses for my father, daughter, and myself. Thank you for being very knowledgeable and answering all of our questions. The atmosphere is very welcoming and Edgar makes you feel very comfortable. Once again thank you for all your help! read more

The optometrist is outstanding although I may need a little bit of an adjustment but I don't think I'm a normal exam however we spent over $1,000 there my husband still hasn't gotten his two pairs of glasses I really thought they would have called by now yes we did call read more

Excellent, friendly service. I come here for my annual exams and now they even deliver your contacts or glasses to ur house, so no more 1800contacts...they give u ur prescription printed out in an envelope. No insurance is $100 for the exams. read more

Horrible customer service! My insurance company had keyed wrong information so it wasn't pulling up which wasn't my fault. Then I proceeded to get MES Vision on the phone they verified it knowledge it was their issue on their end and fixed it. So while I was waiting for my appointment and being delayed the doctor sends out the front desk person with the excuse that they need to verify my benefit and unsure of my coverage and that the doctor was going to take lunch. I'm in healthcare industry and the benefits pull automatically so it was about going to lunch. Right when I said it's not about Verifying the benefits to the front desk admin the doctor comes out and says will do it right now, who wants to be rushed with her I exam furthermore it just goes to show their excuse was really about lunch. It doesn't make the patient feel real confident and like they're going to take their time and do a proper exam. read more

This place is the best place to purchase glasses. Everyone here is nice and helpful but most of all honest. They are great. The optometrist is super nice and takes her time. Definitely recommending this place to everyone read more

Called to get a a vocal reminder of my prescription for my contacts as I had purchased a year supply and accidentally mixed them with other prescriptions after moving. The employee refused to give me any verbal confirmation on my latest prescription. He stated he was not permitted to give the details because the RX has expired. Now I do not know which contact is which and I've been having migraines and feeling dizzy but, no help from Target Optical. I should note the person that didn't help me was likely the same gentleman that was referred to in one of the other posts by another customer. read more

Great team in the front office, Camille especially was so helpful and kind. All the ladies loved being able to offer help and opinions on frames. The doctor was wonderful as well; I never felt rushed, she took her time and care. Got a great deal on prescription sunglasses too for 50% off! read more

I just walked into the Optical Dept and got no service what so ever. We were going in to buy glasses and contacts for my daughters and myself. One guy was helping someone but still could have acknowledged me. The other two Women were having a Conversation amongst themselves and didn't even say hello to us. Horrible service I will my business and money elsewhere. read more

Stephanie was fantastic! She helped me pick lenses and sunglasses that framed my face the best. Extreme helpful, friendly, funny and just all around beautiful soul. I highly recommend everyone go here for their next pair of glasses or sunglasses or both! You get sunglasses for 50% off if you spend $100 on your glasses. Awesome deal!!!! read more

Today was my first time at target optical.. I have a prescription from a different office but Cecilia helped me out today with my contact lenses! I needed to order boxes and although there was a computer glitch that wasn't letting her quote me a price, she made sure I got in and out of there quickly. She also explained to me how my new vision insurance worked and helped me order enough boxes so I wouldn't have to pay out of pocket :) I'm definitely a happy customer read more

I was looking for a new optometrist, last minute. They were able to get me in for a same day appointment. Doctor was very sweet and knowledgeable. She took her time with me, I did not feel rushed at all. The staff was great, Stephanie in particular. Took her time, did here homework with my insurance, answered my questions. This is my new eye doc! read more