My initial review was posted 13 years ago. Gibbons' staff and service remain unparalleled in my…read moreexperience.

Wonderful customer service! My grandfather's glasses fell into the jaws of our new puppy. They…read morewelcomed us and helped put the frames back into shape. Very helpful and clean atmosphere.

Linda is amazing! She's a private enterprise that pays devoted attention to her customers. I…read morepurchased glasses from her recently and was impressed with the choice of frames she has, the attention she gave me and the quick service she provided. I recommend her highly. If you're tired if chain store treatment, give Optical Vision with Flair.

Linda has an amazing selection of eyeglasses and sunglasses. She has a warm friendly personality. I…read morewas originally attracted by her store by solar powered hummingbirds I saw as I walked by last fall. I asked Tangerine if they sold the hummingbirds and they directed me to Optical Vision W/Flair. I was in the store this morning with my Mom and she absolutely loved meeting Linda and looking at how beautifully the store was decorated with everything from a Betty Boop table, camel, chicken head chair and an aquarium as well. I will be back to see Charlie the dog as well, he is so cute and playful. I already look forward to seeing Linda again, such a sweet woman and her granddaughter is great as well. Very comfortable place to visit if you are looking for wonderful glasses or simply for a good conversation and to browse all the other neat items. Here are some photos I took. Charlie in a Halloween costume was too cute!

My experience is that they don't know how to properly fit people for glasses. Twice now they…read morefitted me with glasses that leave very noticeable grooves on the side of my face. Each time I put these glasses on, I hear them creak as I have to spread the bows wider than the lenses to put them on. I'm afraid they're going to just break on of these times.

Terrible customer service, rude front desk ladies. I made an appointment, came on time; the lady at…read morethe front desk (Chelsey) would not let me see the doctor unless I tell her a detailed reason for my visit, even though I had an appointment. I gave the detailed reason when I made the appointment. She said, "You can't just walk in, you have to tell me specifically what issues you are having with your eye", raising her voice and very rude. I had to tell her the details as if she was the doctor before she let me in. My family and I have been coming for years and had issues but I let it go; however, this one is intolerable; I am not sure if I want to come back again. Dr. T.

Exceptional experience from the moment of walking in the door until exiting and saying goodbye! The…read moreexam is the most thorough of any I have ever been given in my entire life(I have had many).The entire staff is extremely friendly and performs their job to the highest standards/quality spending as much time as needed without rushing you through to get you out the door. There is a nice selection of eyewear to select from once you have an updated prescription. I would highly recommend to anyone for any eye care needs .

I have been a patient at You and Eye Family Eye Care for several years, and I can't imagine going…read moreanywhere else! Both Dr. Blend and Dr. Ausdemore have provided me with excellent diagnostics and treatment, and their entire staff is amazing as well. Everyone makes you feel welcome and heard, and they do a wonderful job of thoroughly explaining everything, from the eye exams and treatment, to lens ordering and billing. I highly recommend this practice if you want a top-level exam and eyewear.

I've been coming here since high school. Not this location specifically but shopko in general…read more They did not accept my insurance which is fine and a basic eye exam is $99 out of pocket. I don't remember the doctor from last time but Dr. V was very nice. She asked if I had problems and I told her about my dry eyes. She gave me a solution to solve it vs in the last, other optometrists would just brush it off and tell me to continue doing what I do. I did appreciate how in depth she was and explained why I had dry eyes. She gave me the name of some gel eye drops to use along with some instructions. I really appreciated it! The other girls were nice as well. I was greeted right away when I enter and even after waiting for a while, someone did come up to me to confirm if I needed help.

Best eye exam I have ever had! Dr. Voyna made me feel 100% comfortable and my needs were heard…read more Totally recommend them. The staff was welcoming and friendly.

If choosing glasses were an Olympic sport, Tammie and Rachel at Eye-Q would be gold medalists…read more I walked in expecting to "just try on a few frames." I walked out wondering if I should update my passport photo, LinkedIn headshot, and possibly my entire personality to match how good these glasses make me look. Tammie and Rachel are that rare combination of enthusiastic, deeply knowledgeable, and wildly intuitive. They see possibilities you don't. Frames I would have dismissed in 0.4 seconds somehow became, "Wait... is this me? Is this my look? Have I been living wrong all these years?" Their eye (pun absolutely intended) for what works is remarkable. And here's the part that truly sets them apart: I brought in a broken pair of frames that I've kept for nearly a decade because I loved them so much. Most places would've politely nodded and sent me on my way. Not these two. They went above and beyond to repair them -- treating them not as "old frames," but as something meaningful. That level of care is rare. Eye-Q isn't just a place to buy glasses. It's a place where people genuinely care that you walk out seeing better -- and feeling better about how you look doing it. If you're on the fence about new glasses or sunglasses, stop thinking and go. Ask for Tammie and Rachel. Trust the process. Try the frames you think won't work. Prepare to be pleasantly wrong. Five stars isn't enough.

I always have incredible experiences at Eye-Q. The adorable boutique offers an amazing selection of…read moreunique frames, ranging from fun and 'cool' designs to more serious, sophisticated options. The level of service is top-notch and they truly make you feel welcome from the moment you walk in. Tammie's expertise is a standout feature. She has a remarkable talent for selecting frame shapes that perfectly suit your facial features, often suggesting styles you might never have considered on your own. The technical care is top-tier. I've purchased five different frames from Tammie over the years and I'm very particular on how my frames feel. Tammie always takes the extra time to detail each of my frames to the perfect fit. If you are looking for high-fashion brands paired with expert attention to detail, this is the place to go.

Ok, let's get this straight right off the bat. The free exam and 2 pairs of glasses for 69.99 is…read moretrue, however, you can expect to pay much more. Upon walking in, the place is clean, well run, the staff is courteous and polite. Online appointments were easy to make. I thought the screening and the exam were good. I give the staff an A in that regard. Upon leaving the exam I needed a new pair of glasses. So I went to pick out 2 pairs of glasses. I was asked if I needed help, I didnt. I picked my frames out, and went over to pay the bill. The exam was free, the frames were actually buy one, get one half off. Where you pay the extra is the contact lenses and the lenses for the eyeglasses. I picked the cheapest lenses, and a 6 month supply of contacts. My total bill was about $375. I did add an extra $15 for a specific eye test. They did add a $100 to become a 3 yr member, I go when I have to so that was an unneeded expense. So take the $115 off the 375 and I was at $260 for the exam, 2 pairs of glasses, and a 6 month supply of contacts. That isn't too bad. The moral of the story. ..don't walk in thinking you are going to pay $69.99 for 2 pairs of glasses and walk out. I also would have liked a little better explanation of the bill before I paid it. I most likely would have not bought the 3 yr plan and I'm not even sure what I even get with it. Overall a positive experience.

I would never come back for eye exam and buy another pair of glasses here and I cancelled my next…read moreappointment, do not go here they do not help the customer

Mayo Clinic has two Optical Shop locations in Rochester…read more One is in the main Mayo Building on the 7th floor. The second is this location on Stonehenge Drive. I go to both locations because the selection/stock aren't exactly the same in both locations. At the Mayo building location, you may need to pay for parking (depending on whatever thing is going on there). At the Stonehenge location, you do not have to pay for parking. I appreciate how their staff helped guide me to selecting frames that fit my face, and advised me on how some frames may be problematic on the bridge of my shape/type of nose. I appreciated how the optical staff kept adjusting the glasses to sit on my face properly when I picked up my new glasses. They keep taking it off and adjusting it until it sits just right on the nose and around the ears. I also really like the service and guarantees you get from purchasing glasses from Mayo. It is something I have not gotten from my eyeglass purchasing experience at two other popular optical shops in Rochester. (I have attached a photo of Mayo's glasses service/guarantees sheet that they hand out when you go to pick up your new glasses.) I have had issues like screws falling out (the way children handle their glasses!), or a frame being bent by accidental use (again, children), and Mayo optical staff will do the best they can to fix and adjust it before telling me what next steps I can take. They also easily take walk-ins (I think even if you didn't purchase your glasses from them?) for frame adjustments, for free. I feel comfortable asking for their help anytime when things come up or when I need additional adjustments after getting my new glasses.

Our family has been going to LensCrafters for years. The customer service has been unmatched…read more Kelly's customer service is amazing. She even knew that I had chosen the same frames from a previous order. I miss Dr. Bingham, but Dr. Fort is also great. The entire staff is friendly and knowledgeable, and I can't imagine going anywhere else.

Incredibly helpful and friendly! I mentioned that I ordered glasses from a company online, but was…read morehaving issues with the lenses, so I was looking at other options. They happily offered to look at my glasses and see what might be the issue. They ended up finding a measurement issue with the ocular center height, re-measured where it should be so I could send that information to fix my order with the online company, and even gave me an estimate for their lenses when I inquired about it. Thank you so much! They also had quite a variety of stylish frames :)