My initial review was posted 13 years ago. Gibbons' staff and service remain unparalleled in my…read moreexperience.

Wonderful customer service! My grandfather's glasses fell into the jaws of our new puppy. They…read morewelcomed us and helped put the frames back into shape. Very helpful and clean atmosphere.

Linda is amazing! She's a private enterprise that pays devoted attention to her customers. I…read morepurchased glasses from her recently and was impressed with the choice of frames she has, the attention she gave me and the quick service she provided. I recommend her highly. If you're tired if chain store treatment, give Optical Vision with Flair.

Linda has an amazing selection of eyeglasses and sunglasses. She has a warm friendly personality. I…read morewas originally attracted by her store by solar powered hummingbirds I saw as I walked by last fall. I asked Tangerine if they sold the hummingbirds and they directed me to Optical Vision W/Flair. I was in the store this morning with my Mom and she absolutely loved meeting Linda and looking at how beautifully the store was decorated with everything from a Betty Boop table, camel, chicken head chair and an aquarium as well. I will be back to see Charlie the dog as well, he is so cute and playful. I already look forward to seeing Linda again, such a sweet woman and her granddaughter is great as well. Very comfortable place to visit if you are looking for wonderful glasses or simply for a good conversation and to browse all the other neat items. Here are some photos I took. Charlie in a Halloween costume was too cute!

My experience is that they don't know how to properly fit people for glasses. Twice now they…read morefitted me with glasses that leave very noticeable grooves on the side of my face. Each time I put these glasses on, I hear them creak as I have to spread the bows wider than the lenses to put them on. I'm afraid they're going to just break on of these times.

If you want to have your time wasted and feel belittled, go here! Nothing but rude staff working at…read morethe front desk.

Exceptional experience from the moment of walking in the door until exiting and saying goodbye! The…read moreexam is the most thorough of any I have ever been given in my entire life(I have had many).The entire staff is extremely friendly and performs their job to the highest standards/quality spending as much time as needed without rushing you through to get you out the door. There is a nice selection of eyewear to select from once you have an updated prescription. I would highly recommend to anyone for any eye care needs .

Lost a plastic / pad on my glasses while on a work trip from out of town. They were quick, kind,…read moreand it is a beautiful storefront / shop . Thank you for the quick repair Logan!

I've been coming here since high school. Not this location specifically but shopko in general…read more They did not accept my insurance which is fine and a basic eye exam is $99 out of pocket. I don't remember the doctor from last time but Dr. V was very nice. She asked if I had problems and I told her about my dry eyes. She gave me a solution to solve it vs in the last, other optometrists would just brush it off and tell me to continue doing what I do. I did appreciate how in depth she was and explained why I had dry eyes. She gave me the name of some gel eye drops to use along with some instructions. I really appreciated it! The other girls were nice as well. I was greeted right away when I enter and even after waiting for a while, someone did come up to me to confirm if I needed help.

Best eye exam I have ever had! Dr. Voyna made me feel 100% comfortable and my needs were heard…read more Totally recommend them. The staff was welcoming and friendly.

If choosing glasses were an Olympic sport, Tammie and Rachel at Eye-Q would be gold medalists…read more I walked in expecting to "just try on a few frames." I walked out wondering if I should update my passport photo, LinkedIn headshot, and possibly my entire personality to match how good these glasses make me look. Tammie and Rachel are that rare combination of enthusiastic, deeply knowledgeable, and wildly intuitive. They see possibilities you don't. Frames I would have dismissed in 0.4 seconds somehow became, "Wait... is this me? Is this my look? Have I been living wrong all these years?" Their eye (pun absolutely intended) for what works is remarkable. And here's the part that truly sets them apart: I brought in a broken pair of frames that I've kept for nearly a decade because I loved them so much. Most places would've politely nodded and sent me on my way. Not these two. They went above and beyond to repair them -- treating them not as "old frames," but as something meaningful. That level of care is rare. Eye-Q isn't just a place to buy glasses. It's a place where people genuinely care that you walk out seeing better -- and feeling better about how you look doing it. If you're on the fence about new glasses or sunglasses, stop thinking and go. Ask for Tammie and Rachel. Trust the process. Try the frames you think won't work. Prepare to be pleasantly wrong. Five stars isn't enough.

I always have incredible experiences at Eye-Q. The adorable boutique offers an amazing selection of…read moreunique frames, ranging from fun and 'cool' designs to more serious, sophisticated options. The level of service is top-notch and they truly make you feel welcome from the moment you walk in. Tammie's expertise is a standout feature. She has a remarkable talent for selecting frame shapes that perfectly suit your facial features, often suggesting styles you might never have considered on your own. The technical care is top-tier. I've purchased five different frames from Tammie over the years and I'm very particular on how my frames feel. Tammie always takes the extra time to detail each of my frames to the perfect fit. If you are looking for high-fashion brands paired with expert attention to detail, this is the place to go.

went to get glasses and had and okay experience. came to get my glasses and let them know I can't…read moresee that the script is wrong they insisted that my eye just needed to adjust. I took my glasses to 2 different eye places and they both read a different script (both getting the same script not matching the one americas best gave) I can back today to have them tell me that not all machines ready correctly and proceeded to say they are coming up to what the script was . they got the manager and she has a horrible attitude and had no customer service for any of the customers that come in, she act like she is to busy to help or care for my concerns. don't come here to get glasses !

Would never buy another pair of glasses here! Am on my second pair. After about 3-4 months, first…read morepair was so scratched up they were hard to see through. Had their "protective coating" and it was worthless. Had bought their extra warranty and had another pair made. Wore them less than 3 weeks and horrible scratches across them again. Use only kimtech to clean them and am not hard on my glasses in any way. I only wear them in the evening when I am home. Have worn glasses for 40+ years and normally have them 5-6 years at a time from other places and all still look close to new. America's Best protective coating for scratches is WORTHLESS! I called and talked with a Cole who said, "well you must have done something to them, they don't just scratch themselves." Would like to chalk it up to "you get what you pay for" but in this case think the ones from the dollar stores would be a better investment. Word of mouth goes a long ways, especially when you work in a medical setting and have lots of people asking about recommendations for decent affordable glasses. Can be quaranteed I steer every one of them away from America's Best. America's Worst would be a much more fitting name!

Mayo Clinic has two Optical Shop locations in Rochester…read more One is in the main Mayo Building on the 7th floor. The second is this location on Stonehenge Drive. I go to both locations because the selection/stock aren't exactly the same in both locations. At the Mayo building location, you may need to pay for parking (depending on whatever thing is going on there). At the Stonehenge location, you do not have to pay for parking. I appreciate how their staff helped guide me to selecting frames that fit my face, and advised me on how some frames may be problematic on the bridge of my shape/type of nose. I appreciated how the optical staff kept adjusting the glasses to sit on my face properly when I picked up my new glasses. They keep taking it off and adjusting it until it sits just right on the nose and around the ears. I also really like the service and guarantees you get from purchasing glasses from Mayo. It is something I have not gotten from my eyeglass purchasing experience at two other popular optical shops in Rochester. (I have attached a photo of Mayo's glasses service/guarantees sheet that they hand out when you go to pick up your new glasses.) I have had issues like screws falling out (the way children handle their glasses!), or a frame being bent by accidental use (again, children), and Mayo optical staff will do the best they can to fix and adjust it before telling me what next steps I can take. They also easily take walk-ins (I think even if you didn't purchase your glasses from them?) for frame adjustments, for free. I feel comfortable asking for their help anytime when things come up or when I need additional adjustments after getting my new glasses.

Incredibly helpful and friendly! I mentioned that I ordered glasses from a company online, but was…read morehaving issues with the lenses, so I was looking at other options. They happily offered to look at my glasses and see what might be the issue. They ended up finding a measurement issue with the ocular center height, re-measured where it should be so I could send that information to fix my order with the online company, and even gave me an estimate for their lenses when I inquired about it. Thank you so much! They also had quite a variety of stylish frames :)

Ive been impressed by the quality frames in the past but today I had an emergency and could not…read morestop to shop. I needed my current eyeglasses fixed and my spare pair from more than ten years ago were driving me insane. The manager of LensCrafters greeted me with a can-do hello and got to work right away on my broken frames. Within minutes I heard the spritzes of lens cleaning liquid and knew at that moment everything was going to be all right. We tremendous relief in my voice, I asked the manager how much. Nothing but a smile. Wow!