My initial review was posted 13 years ago. Gibbons' staff and service remain unparalleled in my…read moreexperience.

Wonderful customer service! My grandfather's glasses fell into the jaws of our new puppy. They…read morewelcomed us and helped put the frames back into shape. Very helpful and clean atmosphere.

Exceptional experience from the moment of walking in the door until exiting and saying goodbye! The…read moreexam is the most thorough of any I have ever been given in my entire life(I have had many).The entire staff is extremely friendly and performs their job to the highest standards/quality spending as much time as needed without rushing you through to get you out the door. There is a nice selection of eyewear to select from once you have an updated prescription. I would highly recommend to anyone for any eye care needs .

I have been a patient at You and Eye Family Eye Care for several years, and I can't imagine going…read moreanywhere else! Both Dr. Blend and Dr. Ausdemore have provided me with excellent diagnostics and treatment, and their entire staff is amazing as well. Everyone makes you feel welcome and heard, and they do a wonderful job of thoroughly explaining everything, from the eye exams and treatment, to lens ordering and billing. I highly recommend this practice if you want a top-level exam and eyewear.

If choosing glasses were an Olympic sport, Tammie and Rachel at Eye-Q would be gold medalists…read more I walked in expecting to "just try on a few frames." I walked out wondering if I should update my passport photo, LinkedIn headshot, and possibly my entire personality to match how good these glasses make me look. Tammie and Rachel are that rare combination of enthusiastic, deeply knowledgeable, and wildly intuitive. They see possibilities you don't. Frames I would have dismissed in 0.4 seconds somehow became, "Wait... is this me? Is this my look? Have I been living wrong all these years?" Their eye (pun absolutely intended) for what works is remarkable. And here's the part that truly sets them apart: I brought in a broken pair of frames that I've kept for nearly a decade because I loved them so much. Most places would've politely nodded and sent me on my way. Not these two. They went above and beyond to repair them -- treating them not as "old frames," but as something meaningful. That level of care is rare. Eye-Q isn't just a place to buy glasses. It's a place where people genuinely care that you walk out seeing better -- and feeling better about how you look doing it. If you're on the fence about new glasses or sunglasses, stop thinking and go. Ask for Tammie and Rachel. Trust the process. Try the frames you think won't work. Prepare to be pleasantly wrong. Five stars isn't enough.

I always have incredible experiences at Eye-Q. The adorable boutique offers an amazing selection of…read moreunique frames, ranging from fun and 'cool' designs to more serious, sophisticated options. The level of service is top-notch and they truly make you feel welcome from the moment you walk in. Tammie's expertise is a standout feature. She has a remarkable talent for selecting frame shapes that perfectly suit your facial features, often suggesting styles you might never have considered on your own. The technical care is top-tier. I've purchased five different frames from Tammie over the years and I'm very particular on how my frames feel. Tammie always takes the extra time to detail each of my frames to the perfect fit. If you are looking for high-fashion brands paired with expert attention to detail, this is the place to go.

My experience is that they don't know how to properly fit people for glasses. Twice now they…read morefitted me with glasses that leave very noticeable grooves on the side of my face. Each time I put these glasses on, I hear them creak as I have to spread the bows wider than the lenses to put them on. I'm afraid they're going to just break on of these times.

If you want to have your time wasted and feel belittled, go here! Nothing but rude staff working at…read morethe front desk.

Incredibly helpful and friendly! I mentioned that I ordered glasses from a company online, but was…read morehaving issues with the lenses, so I was looking at other options. They happily offered to look at my glasses and see what might be the issue. They ended up finding a measurement issue with the ocular center height, re-measured where it should be so I could send that information to fix my order with the online company, and even gave me an estimate for their lenses when I inquired about it. Thank you so much! They also had quite a variety of stylish frames :)

Ive been impressed by the quality frames in the past but today I had an emergency and could not…read morestop to shop. I needed my current eyeglasses fixed and my spare pair from more than ten years ago were driving me insane. The manager of LensCrafters greeted me with a can-do hello and got to work right away on my broken frames. Within minutes I heard the spritzes of lens cleaning liquid and knew at that moment everything was going to be all right. We tremendous relief in my voice, I asked the manager how much. Nothing but a smile. Wow!

Dr. Johnson is average. Was a bit late to the first appointment of the day but gave some helpful…read morefeedback and the eye exam looked to be accurate. Front-staff is not necessarily helpful. Jim, the optician, was unhelpful in supporting me with my insurance questions when I asked him to validate my insurance to see if it was in-network. A different experience than when I was at Warby Parker

completely unorganized busines! I had an eye exam scheduled at 10:00 am. arrived at 9:50 to look at…read moreframes. The store was not open, should have opened at 9;00 am. Dr. Mary Johnson showed up at 10:05 and had no way to open the store. No apology was offered. she couldn't say how long it would be or when someone would show up. I left without being seen. I received at least 8 messages, text and email reminding me of my appointment and to arrive early. i drove 20 miles on a day off for a complete waste of time. Angie

Just picked up my new Banana Republic glasses and I love them. I had some cash left over from my…read moretax return so I decided to splurge on new glasses with transition lenses. I got so sick of losing my sun glasses. I've been coming here for years. They take very good care of you and accept most insurance plans. Mainly I like the huge frame selections. It took me about an hour just to decide!

Since I have been working in Rochester, Lifetime Eye Care has been my office to go to with all my…read moreeyecare needs. And that has been for the past five years. Dr. Courtney Sivertson and his staff have always been professional, friendly and willing to answer any question I may have. Going to get my eyes checked has been a great experience since finding Lifetime Eye Care. The exams are thorough and they really care about my eye health. Thanks! Becky A Johnson, DC

Wonderful place to get glasses, especially if you're needing an emergency pair!! Friendly staff,…read morequick service and I purchased two pairs for less at my previous eye glasses store. One did need to be ordered due to my options I wanted but found a very nice pair to use until those came in as I had lost mine while traveling. The girls there were all so very helpful in finding just what I needed and working with my budget. Would highly recommend and will most definitely be returning!

From the owner: As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens…read morelab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.