Dr. Johnson is average. Was a bit late to the first appointment of the day but gave some helpful…read morefeedback and the eye exam looked to be accurate. Front-staff is not necessarily helpful. Jim, the optician, was unhelpful in supporting me with my insurance questions when I asked him to validate my insurance to see if it was in-network. A different experience than when I was at Warby Parker

completely unorganized busines! I had an eye exam scheduled at 10:00 am. arrived at 9:50 to look at…read moreframes. The store was not open, should have opened at 9;00 am. Dr. Mary Johnson showed up at 10:05 and had no way to open the store. No apology was offered. she couldn't say how long it would be or when someone would show up. I left without being seen. I received at least 8 messages, text and email reminding me of my appointment and to arrive early. i drove 20 miles on a day off for a complete waste of time. Angie

Ok, let's get this straight right off the bat. The free exam and 2 pairs of glasses for 69.99 is…read moretrue, however, you can expect to pay much more. Upon walking in, the place is clean, well run, the staff is courteous and polite. Online appointments were easy to make. I thought the screening and the exam were good. I give the staff an A in that regard. Upon leaving the exam I needed a new pair of glasses. So I went to pick out 2 pairs of glasses. I was asked if I needed help, I didnt. I picked my frames out, and went over to pay the bill. The exam was free, the frames were actually buy one, get one half off. Where you pay the extra is the contact lenses and the lenses for the eyeglasses. I picked the cheapest lenses, and a 6 month supply of contacts. My total bill was about $375. I did add an extra $15 for a specific eye test. They did add a $100 to become a 3 yr member, I go when I have to so that was an unneeded expense. So take the $115 off the 375 and I was at $260 for the exam, 2 pairs of glasses, and a 6 month supply of contacts. That isn't too bad. The moral of the story. ..don't walk in thinking you are going to pay $69.99 for 2 pairs of glasses and walk out. I also would have liked a little better explanation of the bill before I paid it. I most likely would have not bought the 3 yr plan and I'm not even sure what I even get with it. Overall a positive experience.

I would never come back for eye exam and buy another pair of glasses here and I cancelled my next…read moreappointment, do not go here they do not help the customer

Got an eye exam and purchased bifocals here. I found the atmosphere stiff and formal and the…read moreglasses overpriced. I do not question their competence but I got the impression they prefer to deal with a younger clientele. Good luck to them. I won't be returning, however.

I have been going to see Dr Huber for years. I trust him with the eye health of my whole family…read more This year we will be adding my son to the yearly appointmen.

Just picked up my new Banana Republic glasses and I love them. I had some cash left over from my…read moretax return so I decided to splurge on new glasses with transition lenses. I got so sick of losing my sun glasses. I've been coming here for years. They take very good care of you and accept most insurance plans. Mainly I like the huge frame selections. It took me about an hour just to decide!

Since I have been working in Rochester, Lifetime Eye Care has been my office to go to with all my…read moreeyecare needs. And that has been for the past five years. Dr. Courtney Sivertson and his staff have always been professional, friendly and willing to answer any question I may have. Going to get my eyes checked has been a great experience since finding Lifetime Eye Care. The exams are thorough and they really care about my eye health. Thanks! Becky A Johnson, DC

My initial review was posted 13 years ago. Gibbons' staff and service remain unparalleled in my…read moreexperience.

Wonderful customer service! My grandfather's glasses fell into the jaws of our new puppy. They…read morewelcomed us and helped put the frames back into shape. Very helpful and clean atmosphere.

Linda is amazing! She's a private enterprise that pays devoted attention to her customers. I…read morepurchased glasses from her recently and was impressed with the choice of frames she has, the attention she gave me and the quick service she provided. I recommend her highly. If you're tired if chain store treatment, give Optical Vision with Flair.

Linda has an amazing selection of eyeglasses and sunglasses. She has a warm friendly personality. I…read morewas originally attracted by her store by solar powered hummingbirds I saw as I walked by last fall. I asked Tangerine if they sold the hummingbirds and they directed me to Optical Vision W/Flair. I was in the store this morning with my Mom and she absolutely loved meeting Linda and looking at how beautifully the store was decorated with everything from a Betty Boop table, camel, chicken head chair and an aquarium as well. I will be back to see Charlie the dog as well, he is so cute and playful. I already look forward to seeing Linda again, such a sweet woman and her granddaughter is great as well. Very comfortable place to visit if you are looking for wonderful glasses or simply for a good conversation and to browse all the other neat items. Here are some photos I took. Charlie in a Halloween costume was too cute!

Dr downs is just a top Doctor. You can tell she absolutely loves what she does the staff are such…read morepros I worked with Becky for my pretest she was just a regular gal that was very relatable and just made me feel less Anxious about that darn puff of air After the exam I was brought out to eyeglasses and wow that when I met Joel he was so much fun again talk about a person who truly loves what they do and he was so incredibly Patient with my indecisive self. Best part is as we were trying on he was very honest if something looked bad or not right he would say no that not the one and tell me specifically why he and I got it narrowed down to about 6 I was doing 3 pair and sun glasses and he liked them all and so did I he grabbed Michelle the optical manager for another opinion and she like everyone else there is great and she said she was like all the same k es we were leaning towards I got them and I recently got my glasses and there so good oh and joel and Michelle knew the stuff to about the different lenses and what lenses would benefit my needs for each pair of glasses Maui Jim's are sold here And I got a pair I was also really impressed at how well Ioel new the products of them as well

Optometrists are fine and professional optical store is a disaster poorly run inefficient never…read morecontacted me when glasses were available. When I was able to finally reach them found out the glasses had been there for three weeks. Much better selections in town. Would keep looking

Mayo Clinic has two Optical Shop locations in Rochester…read more One is in the main Mayo Building on the 7th floor. The second is this location on Stonehenge Drive. I go to both locations because the selection/stock aren't exactly the same in both locations. At the Mayo building location, you may need to pay for parking (depending on whatever thing is going on there). At the Stonehenge location, you do not have to pay for parking. I appreciate how their staff helped guide me to selecting frames that fit my face, and advised me on how some frames may be problematic on the bridge of my shape/type of nose. I appreciated how the optical staff kept adjusting the glasses to sit on my face properly when I picked up my new glasses. They keep taking it off and adjusting it until it sits just right on the nose and around the ears. I also really like the service and guarantees you get from purchasing glasses from Mayo. It is something I have not gotten from my eyeglass purchasing experience at two other popular optical shops in Rochester. (I have attached a photo of Mayo's glasses service/guarantees sheet that they hand out when you go to pick up your new glasses.) I have had issues like screws falling out (the way children handle their glasses!), or a frame being bent by accidental use (again, children), and Mayo optical staff will do the best they can to fix and adjust it before telling me what next steps I can take. They also easily take walk-ins (I think even if you didn't purchase your glasses from them?) for frame adjustments, for free. I feel comfortable asking for their help anytime when things come up or when I need additional adjustments after getting my new glasses.

If choosing glasses were an Olympic sport, Tammie and Rachel at Eye-Q would be gold medalists…read more I walked in expecting to "just try on a few frames." I walked out wondering if I should update my passport photo, LinkedIn headshot, and possibly my entire personality to match how good these glasses make me look. Tammie and Rachel are that rare combination of enthusiastic, deeply knowledgeable, and wildly intuitive. They see possibilities you don't. Frames I would have dismissed in 0.4 seconds somehow became, "Wait... is this me? Is this my look? Have I been living wrong all these years?" Their eye (pun absolutely intended) for what works is remarkable. And here's the part that truly sets them apart: I brought in a broken pair of frames that I've kept for nearly a decade because I loved them so much. Most places would've politely nodded and sent me on my way. Not these two. They went above and beyond to repair them -- treating them not as "old frames," but as something meaningful. That level of care is rare. Eye-Q isn't just a place to buy glasses. It's a place where people genuinely care that you walk out seeing better -- and feeling better about how you look doing it. If you're on the fence about new glasses or sunglasses, stop thinking and go. Ask for Tammie and Rachel. Trust the process. Try the frames you think won't work. Prepare to be pleasantly wrong. Five stars isn't enough.

I always have incredible experiences at Eye-Q. The adorable boutique offers an amazing selection of…read moreunique frames, ranging from fun and 'cool' designs to more serious, sophisticated options. The level of service is top-notch and they truly make you feel welcome from the moment you walk in. Tammie's expertise is a standout feature. She has a remarkable talent for selecting frame shapes that perfectly suit your facial features, often suggesting styles you might never have considered on your own. The technical care is top-tier. I've purchased five different frames from Tammie over the years and I'm very particular on how my frames feel. Tammie always takes the extra time to detail each of my frames to the perfect fit. If you are looking for high-fashion brands paired with expert attention to detail, this is the place to go.