The girls who assisted were very professional and friendly. Helped me make an appointment and showed me different frames. I found the doctor to be a bit tightly-wound. His questions were not always eye-related. He is a bit of an oddball, but very thorough and knowledgeable. I guess as long as he is a good eye doctor, that's all that should matter, but I like a bit of social skills in my I tractions with people. His skills in that department wet t were a touch rusty. read more

Victoria is wonderful. Went in with new script. She was so busy helping everyone and did it with grace. Found the exact glasses I wanted, insurance and discount. Done. Thank you so much! read more

Overall, I had a very nice experience at the Optical Center over in the San Pedro Target. The assistant manager. Robin and also to the rest of the staff for being very knowledgeable and helping me make a nice decision, took care of me, answered all my questions, and when I needed a little bit of extra service, they went ahead and went over and beyond. You have a customer for life. I want to thank you all very much. Take care, Michael Graves. read more

This is with Target Optical. Great eye exam, great doctor BUT poor customer service. Sold some glasses that I realized that I don't need. Was also charged over $350 (after insurance) for progressive lenses (very expensive). I called within 2 hours of purchase to cancel since I realized I didn't need the glasses. I was told by the person in the optical department that I could not cancel my order since they had already processed it and that the company they use to make the lenses was "already making them". Seems ridiculous that I can't cancel an order that was just made (and according to them takes at least 10 days to process). I called Target customer service to see if I could get it resolved. Target customer service stated that they had no insight to how Target optical operates so they couldn't help me. Overall, I am very disappointed with my experience and unfortunately will probably not be using this service again. read more

Came to this target for the first time I was amazed oh the lady who rang me up and helped me. Great service will be back again.

Really helpful and kind staff from the optometrist to the lady that was helping me pick out my frames and broke down the prices for me. I am still waiting for my glasses order but I can say that I am very satisfied with my experience here! Highly recommend making an appointment online or by phone! read more

First and foremost, I want to make it very clear that our optometrist was awesome. Our optometrist (Dr. Lauren Felipe) was kind, professional, and worked very efficiently with my entire family. Our experience with Maritza, the customer service representative who processed our prescriptions and handled the purchase of our glasses was fine, too. I am writing because I am unhappy with the timeliness of the coupons that were sent to me. After contacting Target Optical headquarters online, I found out it is the responsibility of each store to send out correspondence. Every year without fail during the spring, I get coupons from Target Optical for prescription glasses--usually one coupon is for me and the other is for a friend. The good thing about the coupons is that they can be used in conjunction with my insurance, so I can save quite a bit. Because I always receive the coupons in the spring and it's now the summer, I figured that Target Optical wasn't going to send them at all this year. So I went ahead and scheduled our annual family appointments for July 3, 2024 (we always go in July). Upon finishing our appointments, 2 of our 4 family members end up needing prescriptions. I let the woman at the front desk know that I usually get paper coupons in the mail in the spring that I use towards prescriptions, but this year I didn't get any. I even asked her if she had anything that she could scan on her end that would give me a discount. (She didn't.) So I told her that I'd like to use the email coupon/deal that I got. Upon reading the fine print in the email, I find out that the emailed coupon cannot be used in conjunction with insurance. I understand and make my payment for the two prescriptions. I kid you not, but about 2 hours after I got home from our appointments, I received my mail from the post office (and it was the ONLY mail I got today!) from Target Optical and lo and behold, it was the paper coupons that I had been waiting for and hoping to use! To add insult to injury, the coupons are combinable with vision benefits, so I could have totally used them earlier. What gets me is that the coupons expire at the end of this month (on July 31, 2024), so this leads me to believe that they should have been sent a lot earlier this year and not during the month that they expire. I called Target Optical and the woman who answered the phone (Maritza) explained to me that the bill had already been sent to my insurance, so they can't "undo" it and charge me again so that I can take advantage of the discounts. I also called the Target Optical manager (Virginia) and she told me that the coupon had to be presented at the time of purchase and that there was nothing that could be done at this point. My problem isn't so much with the people I dealt with--I understand how coupons work and that they have to follow procedure; rather, it's with their lack of acceptance of responsibility with sending out correspondence in a timely manner. The people I talked to at Target Optical claimed that they are not responsible for sending out the correspondence to their customers, even though I pointed out to them that their address appeared on the return part of the letterhead. And if it's done electronically, why is that every year in the past I've gotten them in the spring, but this year I got them in the summer, a mere 4 weeks before they expire? I feel that I lost out because somebody dropped the ball in sending the coupons to me in a timely manner. And it's not like I can use the coupons towards next year's prescriptions because they expire in a few weeks! To send the coupons out and give me less than a month to use them is inconsiderate and not in the best interest of the business. Target Optical--please be more efficient in sending out your coupons and correspondence. Your loyal customers would appreciate it. read more

Little back story... My girlfriend purchased a pair of Ray-Ban sunglasses at this Target Optical store 2nd week of June near closing time with a wonderful employee named Freddy (apologize if i misspelled your name). He was patient answering all our questions, fixing my glasses because they were loose, and with my trying on different pairs of sunglasses that I would want prescribed in the future. We go on and purchase the Ray-Bans and he tells us that we have 90 days to return, exchange, get it fixed, whatevers. Cool! We get the glasses a couple weeks later, they came scratched, and due to COVID hours it was a bit hard to get them exchanged. We come in August doing our shopping when we stopped by Optical and ask Martiza what the policy is for getting them fixed and she states it has to be done within 60 days with proof with a receipt. Luckily we have a copy online. 09/06/20 - We stop by to get them exchanged since we saw online it is 90 days no hassle. That's when Maritza informs us that we in fact cannot exchange them, but she'll accommodate us this time. Then it was changed to you actually need to pay $35 dollars but ill give it to you for $7 and change. So I stepped aside confused and called Manhattan Beach Target Optical and ask how it works. To my surprise they told me, (long story short) within 90 days you can do whatever with the glasses, $35 is for extended warranty, and that all Target Optical operates under that model. I bring it up to Maritza's attention that we don't understand why we're being charged, and that Manhattan Beach Optical says otherwise, with her response as "Oh that's Manhattan Beach we're San Pedro" Shaking her head as if we were an inconvenience we politely declined the service and told her we'd just go to Manhattan Beach. To her response is that "I'm already doing it, i'll just do it" (still shaking her head). Here's the kicker! On our way to Manhattan Beach Target Optical, I decided to call just in case we needed to schedule an appointment. Jasmine helped us over the phone. She was able to reorder the same glasses, told us when they come in, we would just exchange. a 2 min phone conversation.... I didn't mind driving 30 mins to the location but she saved us the time! It's unfortunate that Maritza's service and demeanor makes me not want to go back to San Pedro's location since it is 5 mins from where I live, but will be driving the extra 30 mins to Manhattan Beach's. read more

Target Optical - They even cover the 90 days disclosure... - Eyewear & Opticians Near Me - San Pedro, California

The store front experience was great. I got frames I was looking at for a reasonably price with insurance but unfortunately I had some seriously bad vibes from the Dr. I saw and will not be returning to this particular location if said person is the only available Optometrist. read more

I and my child went in and both confirmed out appointment etc. twice rescheduled for the "DR being out" . this last visit was a complete mess, my benefits which I use and know seemed to be inadequate and was quoted 2 different copays. and when checking out it was even higher of a copay then I had ever paid. and my sons copay was almost double. The Dr that examined my eyes and my son. seemed to only care about the pandemic and the "current presidential administration" than accurately checking my vision. Now. 5 months later my contact vision prescription seems off. ZERO customer service. appointment times are not adhered to. walk in have priority then appointments. read more

Trust the reviews and DO NOT come here. I decided to order glasses at Target Optical out of convenience. When I ordered the first pair, the staff was kind and placed my order. The total was around $270 with insurance and blue light lenses. I decided I actually wanted to upgrade the lenses so I brought them back in-- turns out they did not have blue light lenses and they did not correctly apply my insurance. Kevin was kind enough apply my insurance CORRECTLY and upgrade the lenses to include polycarbonate, blue light & anti-glare. Luckily I brought my insurance booklet with me because there system was completely wrong. He charged the wrong amount to my WEX card and I had to pay with my personal account. He promised that when I came to pick them up they can refund my personal and re-charge the WEX (as I had to call and remove the first 276 dollar charge) With hundreds of dollars in upgrades to the lenses the price went down to $251. I went to pick up my glasses today and get a refund on my personal to charge my WEX. Well they claimed that was impossible & I have to come back in 3 days... grabbed my new glasses and glasses I was returning and put them in a drawer. A heavy set female worker who did not provide her name continued giving attitude as I explained the situation. Then said she will not help me because I was being aggressive. **no aggression was given only facts on the situation** I used my little noggin' and told her okay, I would like a refund on these new glasses. She refunded. Then I said okay-- May I place an order for a new pair of glasses? Which she then went through the process AGAIN to create a new order-- which I paid for on my WEX card. Then she handed me the new glasses and said have a good day... 50 minutes later. If you are happy spending over 3 hours ORDERING a new pair of glasses (No exam-- just to order) then this is the place for you. If I could give negative stars I would. An absolute waste of time and energy. read more

Target Optical - Each trip need to receive one properly ordered pair of sunglasses-- weeks later. - Eyewear & Opticians Near Me - San Pedro, California

Dr.Natsumeda is not friendly , he likes to talk about his politics. He mentioned he doesn't like the way the country is going. He knows how to handle pandemics and he doesn't like how the country is dealing the virus. He says he knows what a real virus is and he's survived worse. At all times you just feel uncomfortable working with him. read more

Terrible experience. When I had to return a pair of glasses, the guy who helped me was so rude and had tons of unnecessary comments and questions and even said he couldn't understand why I had to place an order if I was going to return it. I was sitting there to explain to convince him why I need to return but he didn't stop. After I asked if there was any problem, he finally stopped. One more, he said they texted me for the order status but I never received. Rude and sub par service. There are so many other good places for contact lenses and glasses. No reason to go back here! read more

Virginia is one of the kindest managers i have ever met. Her professionalism goes above and beyond. Her customer service is outstanding. There's nothing bad to say about her work ethic. Her skills are by far crucial to any businesses satisfaction. I'd like to say thank you personally for always treating me like you're number one client. read more

My buying new glasses experience at Target San Pedro Optical was quick, pleasant and efficient. Virginia Espinosa's customer service was exceptional and she helped me with important decisions. I will recommend this location to my friends. read more

While the customer service here is great and I like the optometrist, every time I go to find out the price of prescription glasses I want to order, they put the wrong frame allowance for my insurance plan and quote me for a much higher price. When I bring up my benefits online they literally adjust it right away. This has happened 3 different times, including the most recent time I went to get a pair. We also got quoted for non prescription sunglasses for my boyfriend and the same thing happened. Makes me wonder how many people are getting ripped off. My recommendation is to know your benefits before going in. read more

I came in on October (the month my newborn was born) for contacts and glasses. My glasses came in two weeks later and they came in without the lenses they made me go in and pick them up & then notified me that they only had the frame and not the glass lens. They also told me my lenses were not in, I went in 4 times and called several times to follow up. No one called me until late January(3MONTHS) later to see how my prescription trials were. I told them that I have been waiting on them to call me for a trial class. They called me until late February and I picked them up early March. I tried my trials and they were done wrong. They didn't want to redo my prescription and they wanted to charge me $95 AGAIN. because I went over the 60 days when clearly they called me after the 60 days. Let's not start about how my moms glasses also came messed up and she had to return FOUR TIMES. I'm REALLY disappointed. They didn't even try to help me. I went in today to get help and I arrived at 10:30 and left at 12:30. HORRIBLE SERVICE read more

The lady in pick up station was very nice and helpful. She took her time and went over my order patiently and in details. The store is big and and to access everything. Kitchen appliances aisle was my favorite! read more

I couldn't be any happier with the amazing service I got here. I've been to other eye doctors and I have to say this one was by far the best. Dr Malik took her time to listen to all my questions regarding my eyes and explained everything I needed to know about getting contacts. Did I mentioned how affordable it is ? Other places charge double - triple of what I payed here. I'm so happy with the care I received and I finally have the right eye prescription. read more

Target Optical - Eyewear & Opticians Near Me - San Pedro, California

STAY CLEAR this place is a joke we have good vision insurance and barley come out of pocket at other places, but this place in small print that I didn't see is a 30.00 fee for eye pictures then the frames were full price with our insurance and after market lens which I never heard of this place is a scam and she probably pockets the extra money. Stay clear!!! read more

No stars if possible. I was recommended to this optical department by a friend. I went in Maritza provided with a price, so once I was going to pay, to my surprise the price is much higher! I nicely informed her my disagreement and asked to speak to store manager. She informed me she was not available at moment, suddenly, a lady comes out from back doesnt greet me and ask Maritza if there's a problem. Like really!! Her name is Virginia (she states I'm the store manager) I said nice to meet you, she gave me a smurk. I told her the situation, she said my employee made a mistake on price....????? Like really!? Theres nothing i do, but give 10% off. No!! I asked the young lady 2 to 3xs the price and she cofirmed. Once scan price was different. Unfortunately, the so cal manager owner what you want call her was not helpful, plus an attitude. Sadly, people don't know and ignore the importance of customer service. We keep them running. I will never return back to that location. Virginia and Maritza need training in appropriate way of interacting with customers. She shouldn't be in charge of a store, which she doesn't know price of merchandise. PLEASE AVOID THIS LOCATION. read more

I was hesitant to even go because I've been trying to stay home as much as possible because of COVID but everyone wore a mask (the correct way lol) and Maritza made me feel comfortable letting me know that they take frames people try on off the shelf for cleaning. She was super helpful and showed me different options of the style that I was liking the most. What I liked best was her patience. I was trying contacts on for the first time and she took her time to make sure I knew what I was doing. Dr. Natsumeda was super nice too and made sure that I was comfortable in my contacts. I would have given a 5 star review if it wasn't for the guy working there. He began spraying down the glasses I was looking at before I got the chance to show Maritza my selection. It made me feel rushed. Overall I had a great experience here and would return. :) read more

I called to make an appointment--I was worried about doing so at the height of the pandemic--but the woman on the phone assured me that they are taking precautions, including leaving time between appointments to clean. I got there ten minutes before the appointment and saw someone be taken back. I waited for 15 min and was then told there was still someone ahead of me. I saw there were walk-ins on the sign-in sheet ahead of me. So, making the appointment seems to not matter, they don't honor it and they clearly don't leave time between people, not to mention the seemingly very short appointments. I left and made an appointment at a legit place that isn't so disorganized. read more

I used to order my contacts through America's Best, but I switched to target optical after a really unfortunate customer service dispute with them. Target optical has been able to deliver my contacts faster and the customer service is awesome! I especially recommend speaking with Virginia at the front desk, she is reliable and very sweet! read more

Not sure if his name is Kevin but Everytime I come into target optical it's an amazing experience. Kevin has the best costumer service

Last year I purchased glasses from them. Within a few months the lens coating was coming off. I called the store and was put on hold by the rude manager for over 10mins. 4/25 I called the customer service # and shared my disgust. 4/27 I received a call from the rude store manager telling me that they would redo the glasses because I was "put on hold for 10 mins". After 2 months I contacted customer service again to find out what was going on, As I had not received any additional response from the store. I received a text message 6/24 stating that my glasses were ready. 6/25 I received an email from CS stating the store manager called me on May 8 & 10th leaving a message that they were ready. THIS IS NOT TRUE. There is no way I will be doing business with them as long as this rude liar is working there. Target rethink your decision to hire her as a manager. This has been the worst experience with getting glasses I have ever had. AVOID THIS STORE. Get your glasses from someone that cares read more

Customer service is always a must for me, and I am happy to say Virginia exceeded the expectations. She was so helpful and honest with recommendations on frames I was planning on getting. She's naturally welcoming and her good energy is contagious! The Female Optometrist was so informative and friendly as well. read more

I'm still fuming . I live in west Los Angeles so it's a 25 mile drive to Target in San Pedro. We like the area and go out there maybe once a month. I made a appointment to have my eye exam because last time I was in I was told my prescription needed renewal. My appointment was for today 9/10 at 2:20. I got a text message a few days ago as a reminder of my appointment. We left in time to have lunch in the area before my exam, actually rushed through lunch to make sure I wasn't late. When I got there I was told the doctor wasn't in today, that they had tried to leave a message for me? Nothing has been wrong with my phone, I got no call, no message , no text. A day wasted, a 25mile drive for nothing. I said you had no problem texting me to remind about appointment, why not text to inform me of cancelation. She said the text to remind is automatic. She didn't seemed at all concerned and when I asked for main office #, she said she didn't have it and her manager was off. I got the customer service # to call but after going through the whole menu of options a recording came on that said the office was closed, this was at 3:00 during their open hours. There are so many options to get my eyes checked and get glasses that after many years of my service I just can't go back there read more

Very competent exam. Good frame selection. Recommended

I usually get my eyes checked somewhere else but my eye was suddenly very red and I wanted to get in the same day. Dr. Malik had an opening which was great! I was nervous about what was going on but she did a thorough exam and explained everything. It's been a week and my eye feels so much better. Dr. Malik checked up on me all week to make sure things were moving in the right direction which was awesome- felt like concierge service. Good find and I would come back for my regular exam! read more

I really enjoyed my experience at this Target Optical. They have a brand new store that's really modern and hip looking. The staff were really friendly and helped me with my prescription sunglasses. They have a great frame selection and I was really happy with the ones I got. Dr. Malik is extremely knowledgeable and professional. She's very easy going and friendly as well. I'll definitely be coming back for my next eye exam! read more

New inside Target on Gaffey. Decided to give them a try because they are close to home. Love the people. Everyone has been friendly and knowledgeable. Doctor was great as well. They have a great selection of eyewear. I know they take insurance; I don't have any and found affordable frames and lenses. read more

Had my eye exam done here i loved Dr. Malik she's so nice, professional, patient, and she explains everything so well ! Definitely coming back next year to do my eye exam and my contact fitting love how she gives you options and trials to try on before you finalize your prescription! Also the staff is amazing very helpful and nice ! I would recommend Dr. Malik with family and friends ! read more