The doctors are great and the staff is generally courteous. The offices are nice…read more However, if you are trying to make glasses or sunglasses that are perhaps not the most straightforward - like aviators with a high base curve, their lab seems to struggle with craftsmanship in making them. I have use these same frames (I have a couple) to make lenses with almost the same prescription with other offices and the results have been great. The sunglasses I received from this office had a noticeable "fishbowl" effect. My other pair with the same exact frames and almost the same prescription were cut and produced very nicely with no problems. What actually bothered me was the response when I raised this concern. They repeatedly said this is due to my prescription and the curve of my frames even as I showed them the much better crafted lenses in my other identical frame - demonstrating it was possible to produce lenses for this frame without the problems that it had. When I asked if they could ask the lab to produce quality similar to the pair I had they basically said no. In other offices, without my even having to make that request, the staff told me they noticed the curve of the lenses and that they would personally call the lab and direct them to ensure the lenses were produced without the fishbowl effect and fitting the curvature of the frames well. Briggs needs to hold its lab to higher standards and to offer that level of advocacy for its customers - it's pretty basic for opticians to do that as they work with their eyeglass labs. Unfortunately that type of response means I will have to switch back to the office I used to go to even though it is in Roswell, 30 minutes away. At least I will get better crafted eyeglasses.

No greeting when I walked in today she just looked up and waited for me to start talking. It was…read morestrange. Their wait time is getting longer each time I go there. I waited in the exam room for the doc forever

Do not use this practice!! Manager extremely rude & unprofessional!!!…read more Been a patient for over 30 years

My husband and I had a routine annual eye exam today. Dr.G.Payne is very kind, thorough, caring,…read moreprofessional, and knowledgeable. He took the time to explain it to us so we would understand. The office staff is very friendly. The Medical assistant, Alie Devlin, is very kind, professional, and knowledgeable. Overall, great experience, and we would highly recommend Caris Eye Center in Suwanee,GA.

My child's glasses lost a screw. I went to this nearby store just to give it a try and asked if…read morethey could fix it. The staff were very nice and repaired it quickly. They also told me I could reach out to them anytime if there were any issues. I really appreciate it!

Have gotten my glasses here for the past two years and have been very pleased with the experience…read more It is a comfortable design / layout on the inside with a great amount of frame options to choose from at a reasonable cost. The staff is really great and always makes me feel welcomed. The glasses tech in particular is super knowledgeable and I always feel like he puts a lot into making sure the adjustments for my glasses are perfect. I highly recommend this spot!

The pre-screening was a nightmare. There were two technicians and I assume one was in training…read more(though this was not stated). Clearly the one in training didn't know what she was doing, but the other one was giving NO direction. Then she gaslit me when I said the machine should not be touching my eyelid (never did before), and she said that was correct. They have a new eye scanning machine and they did not say it was new and different ahead of time. First they didn't bother adjusting it to my height so I was scrunched down. I was the one to tell them (twice) to lift it up so that it aligned properly. Then I was told to smoosh my right cheek up against the machine (so my was head is turned left), but still somehow look ahead. When they finally did the scan, it did some extra stuff (red lines, flashing) that she didn't bother to tell me about ahead of time. Then because they had no clue how to align someone properly with the new machine, my scan wasn't correct and they wanted to redo it (and this was just one eye so far)! I was done at that point and walked out. I have never walked out of an eye appt. Usually easy and pretty quick. My husband and son were also given the wrong prescriptions!

The doctors are great but the staff are not. The glasses we recently got were not exactly what we…read morewanted and we're not happy with them. On top of that, we had to pay extra just to get it right!

Excellent customer service. Very fast to get glasses made. Always professional and helpful.read more

Truly an excellent place, an extremely thorough exam which was a bit non traditional in the sense…read morethat they incorporate a tele doc. It was a bit of an adjustment, but definitely a fresh approach to an eye exam. Many tests we have not had before, which we liked because that means more analysis on your eyes than the average eye exam. The team of women are really on top of everything. We put lenses into many pairs of glasses and they came out beautifully. Go here!

I had some issues with my glasses and came back to fix. The owner was understanding and helpful.read more

Nice place where the workers are super professional and take care of my needs. Appreciated how…read morethere was minimal to no hassle in checkouts and checkups. And thankfully was a place that accepted my insurance. I would recommend giving Kim's Optical a LOOK.

I had severe astigmatism and nearsightedness with onset at age nine. The special contacts I needed…read morewere uncomfortable and I hated wearing glasses. I could read the "E" at the top of the eye chart and that was all. As soon as I could, much later in life, I did something about it. Two co-workers recommended Dr. Ashraf of the Atlanta Vision Institute when he was with his former lasik surgery practice. On their recommendation, I had the same surgery performed (using a type of Bausch & Lomb equipment that is obsolete now). He corrected my eyes to 20/15 in one eye, and nearly 20/15 in the other. This was back in 2001 and I swear by my results. Lasik, though performed under a streamlined process, is still surgery, and you experience minor discomfort and inconvenience as you recover. The success rate is very, very high, as a result of being carefully screened beforehand. Read the literature accompanying your consent forms. I referred Miss D. to Dr. Ashraf after he formed the Atlanta Vision Institute, and he performed a different type of vision improvement surgery for her, and three years later she also is very happy with her result. We paid for and received the one-year touch-up package, though she did not use it.

I have worn glasses or contacts for about 20 years and was tired of the sore eyes, the…read moreuncomfortableness of contacts, and the inconvenience of glasses. I had a lot of concerns about LASIK and risks, but after speaking to Dr. Ashraf he was able to put all my worries at ease. He is very knowledgeable and experienced, with some of the best and newest technology available today. I decided to schedule surgery September 2014. I was told the surgery would take about 10-15 minutes, but it honestly didn't feel like it took even that long. Other than some pressure on your eyes from the instruments used to keep your eyes open, the procedure was painless. Directly after surgery they check your sight and my eyes were almost as good as they were with glasses coming in! There is some pain/soreness for a few hours after surgery (when the eye drops wear off). Have someone drive you home and take a 3-4 hour nap. After that, there was no pain at all and my sight continued to get better and better! I haven't been to a check up recently, but at my last one my sight was almost 20/20. I don't have any issues (no dryness or anything), except that for the first few months I would see some halos around lights when driving at night, but honestly I had this issue with contacts as well so it wasn't a big deal. Since I had such a good experience, both my husband and best friend decided to get LASIK done here. They both both couldn't believe how fast and easy it was and none of us regret our decision! I wish I had done this sooner. I highly recommend getting LASIK, and especially from Dr. Ashraf who was so professional and a pleasure to work with.

I highly recommend Premier family vision. The Doctor and the staff are friendly, knowledgeable, and…read morehelpful. They are fabulous with children. My daughter has been a patient since she was eight.

I have nothing but positives to say about this place. Dr. Bhadra was very thorough in her exam and…read moretakes the time to make the proper recommendations for contacts and/or eyeglasses. The office staff is very friendly and makes you feel welcome. As long as this staff is in place, they will be taking care of my vision needs for a long time to come!

Love that the staff are wearing masking and staggering the appointments. Excellent…read morecustomer service ... have been getting glasses and contacts here for years. Would definitely recommend.

Had my first eye exam here this week, Dr. Patel and her staff were excellent very friendly and…read moreprofessional, I will definitely come here for all my eye care needs!

Used these guys for lenses in some existing frames and they used up my once a year insurance for…read morelenses only to make the lenses over magnified from the prescription. They have a 30 day redo which I was not told about. Life got in the way and I went back after 30 days. Told them I had a new prescription and that other places looked at the lenses and said they were over magnified. I even offered to pay half to have them remade the correct way. All they offered me was retail price of $650!!! So I am out $250 and have no insurance lens money left. They are very unreasonable and should correct their mistake. Do not use these guys! I'll never go back.

2nd bad experience here! Gave them the benefit of the doubt and a couple years though we would…read moregive them a try - nope big mistake. Dani made the apt for the next day which is the only day my daughter could go and when she got there Dani said it was for the following week at a completely different time! told her to come back in 45 min and they'd see her then when she goes back tells her they are running late it will be another 45 min till she's seen! Plus Dani was rude and had attitude when it was her error! with so many great optometrists around here you can easily find a different one whose office clerks dont have a bad attitude!!