Absolutely disappointed with this company…read more I reserved a golf cart back in June, paid my deposit, and showed up expecting to pick it up. After walking 10 minutes uphill in the 90-degree heat, I was told my child was not allowed to ride on the golf cart and that I would not receive a refund. If children aren't allowed, that policy should be made crystal clear before customers book and pay. The same goes for the **$250 security deposit**, which was never clearly disclosed upfront. Instead of working with us or offering any solution, they kept my deposit and sent us away. We were left without a golf cart after planning ahead and paying in advance. Good customer service starts with clear communication, honesty, and giving customers all the important information before taking their money. Unfortunately, that wasn't my experience. I would not recommend this company and encourage others to ask about **all policies, age restrictions, deposits, and refund policies** before booking so they don't end up in the same situation.

I don't understand why this business is listed at number one on Yelp?? Look at the stars. Look at…read morethe reviews!! They are terrible! We rented a golf cart from them and drove away and a block later it had a flat and was out of gas and ran like crap. Thought they'd give us another but no. It then broke down an hour later and they refused to come get it saying we were on a 'forbidden road' according to their fine print. A road that led to a popular beach and that plenty of other rentals were going up and down. And they were rude when we asked for help. Don't rent from these people.

4x4 kawasaki mule's to get you wherever you please! Spent as much on a 24 hour rental and 2 snorkel…read moresets(plus a 99$ air bnb) as i would have for 1 person atv adventure in el yunque. Money well spent!!

Peaches was awesome when we got on the water! The whole…read moreexperience was chaotic, only one of us signed a waiver but no one questioned us about that. We weren't told until the very last minute that we were required to take our shoes off at the lagoon b4 we got off the bus. We had to walk across very rough, rocky ground into deep mud to get into the kayaks. I was very worried about getting my feet cut during that. The rest of the trip was fun and the staff obviously enjoy their jobs. Thank you for a unique experience.

Target in Bayamon has some of the best agents. They are friendly, efficient and do a good job…read moreexplaining the bill. I have rented from Target for the past couple of years and these guys even remember me from one year to the next.

Un gran servicio al cliente muy atentos y bien profesionales. Y sus precios son de exelencia les…read morerecomiendo usar sus servicios.

Golf cart worked - until it didnt. 4 hour rental and we were charged nearly our whole deposit…read morebecause the golf cart died 15 min before we were supposed to return it and they charged me the tow fee. We did not break any rules, we did not drive it on sand, we did not run out of gas, we did not overload the capacity. It just died. And i ended up paying a $150 tow fee and a $15 fee for "not returning it". When the cart died, i called the number to let them know and figure out the best way for me to resolve this, and they told me to leave it in a legal parking spot and they would come get it. I didnt know they were going to charge me a tow fee for something that was not my fault. I would never rent from this company again.

Due to our travel plans our arrival to Vieques wasn't until after 5pm. This was the only rental…read morefacility I could find that was open 24 hours. It was very convenient. They also provided the number for two taxi services to drive us to the golf cart. We called Caleb and he was perfect. Exploring the island in the golf cart was fun. Yes it's slower than a car but we experienced more of the island because we were moving slower. The fresh air, pot hole avoidance, and sun made it all apart of the adventure. I would get a golf cart again for sure.

Exelente servicio . tuve una gran experiencia ya que aunque…read moreno tenían al momento el camión que necesitaba me dieron otro que si resolvió mi situación al mismo costo considerado mi situación que lo nesesitaba al momento !! Buen precio $$$

When arriving to the Target location in MAYAGUEZ, PR, we were met by the agent Samuel Santiago, who…read moreassisted us in a very professional way. Provided all the answers I asked of him about the rental, additional car insurance, the return policy, how the payments get processed and the why and when the deposit is needed for. He was very focused and explained everything very clearly. I would highly recommend using Target Rent a Car if you ever are traveling to Puerto Rica as they have locations all over the island. The return of the vehicle was just as professional and the attendant explained how the return works and when we should expect the deposit back.

Expensive add ons and customer service is okay. But it's standard across the island - buying an…read moreumbrella is not as useful as it is a hassle to carry in the UTV

Kheizen helped us today we were in a time crunch but he is amazing and flexible to work out the…read moretimes . My first time here and made my experience unforgettable and easy ! Thank you KHEIZEN I saw some bad experiences but I think it's because they didn't know how to use it .

Traveled to Vieques for a 24 hour trip. Decided it would be a good experience to get a golf cart to…read moremake transportation swift and easy. The pick up from the ferry was convenient and timely - very kind staff. Once arriving to the site, we noticed another client arguing with them about leaving them with no transportation back to the ferry, and false advertising. I minded my business but eventually I understood their point. When we arrived they aggressively told me that I wasn't allowed to go into the office, and only my friend was because she was the primary driver (understandable but the method of communication about that rule wasn't respectful whatsoever). She went in and finalized the paperwork, and when returning to me she was followed by Enid who wasn't respectful or kind whatsoever. She was explaining the instructions to her only, when I was a secondary driver and was disregarding the fact that I didn't understand Spanish. I went to ask her a question and she rudely responded. What I found out later was that she was pressuring my friend to write her a 5 star review (literally taking her phone and inputting her name and a 5 star rating) which was extremely unprofessional and disrespectful. We were given a golf cart with a faulty lock and upon returning were told to only come in if we were returning the vehicle. They eventually replaced our lock after having to repeat the reason for coming twice. When it was time to return the vehicle, they told us we had no other option but to get a taxi to get to the ferry (even after promising transportation back) there weren't people waiting, there was no reason they couldn't drive us the 6 minute drive. I wouldn't recommend this business, Enid topped it all and truthfully would be the reason I seek another company in the future. The cat who hopped into our golf cart was the best part of the experience Don't book here

DO NOT give them business they harass you at the ferry drop…read moreoff and kidnap one person so they can go to where the rentals are about 10 minutes away driving. The rest of your group/party will have to wait for you at the ferry while you go pay $80 plus a two $500 deposit for the rental. At the end of the day, you also have to drop off the rental at their main location and will have to take a taxi back to the ferry. It was an awful experience where you literally feel like you're being kidnapped and they will do anything to rush you to sign for $$ Also, the UT is so slow, and the roads are really really bad. You will be driving like a grandmother to not flip over the rental. I do not recommend having a rental UT at all, and also the management of this company doesn't even let you wait inside for the taxi at the end of the day they literally make you sit outside their office in the blazing sun even when their office is empty. They literally do not care about anything but getting their greedy hands on a payment , horrible management

Excellent vehicles - 2025 Jeeps - were perfect for getting around…read more Please change the vehicle rental process to include uploading insurance information rather than asking at vehicle pickup.

My girlfriend and I came to Puerto Rico for a much-needed getaway, and on our second day we decided…read moreto take the ferry to beautiful Culebra. As soon as we stepped off the ferry, we were approached by several UTV rental companies. We ended up choosing UTV Rentals PR since they were the first to speak to us. The first red flag came almost immediately when their shuttle driver told us there wasn't enough room for both of us, so I had to leave my girlfriend behind while I went to pick up the UTV. When I arrived, the vehicle I was given appeared to be in rough condition, but I didn't think much of it. We were excited to start exploring the island. Unfortunately, our adventure took an unexpected turn. Around 5:02 p.m., our UTV suddenly stopped working, leaving us stranded. I immediately tried calling the rental company, but there was no answer--they had already closed for the day. I then called every phone number listed on our rental contract, but no one responded. After nearly 40 minutes of panicking, trying to troubleshoot the UTV, and even attempting to contact AAA, we were feeling completely helpless. As a last resort, I walked up a random road hoping to find someone who could help. That's when we met some of the kindest people we've ever encountered. They didn't hesitate to help us and even drove us back to the rental company. The driver introduced himself as Jerry. At first it didn't register, even though he was wearing a Jerry's Jeep Rental shirt, but I later realized it was Jerry himself. He and his wife showed us an incredible amount of kindness, compassion, and genuine hospitality when they had absolutely no obligation to do so. What started as a stressful experience ended with a reminder that the people you meet can make all the difference. Jerry and his wife turned a frustrating situation into one we'll never forget--not because of what happened, but because of how they treated us. We are truly grateful for their generosity and willingness to help complete strangers. If you're planning a trip to Culebra and are looking for a rental company that genuinely cares about people, I wholeheartedly recommend Jerry's Jeep Rental. Their kindness is something we'll always remember, and they've earned our recommendation to anyone visiting the island.

I booked my reservation online at home on Ohio. It was…read moreextremely easy to do and never had any issues in common with Carlos Jeep Rental. What I liked about the service was letting them know west time the Puerto Rico ferry would be dropping us off on Culebra. They picked us up from the ferry and drove us 5 minutes to their business location. There must have been 7 of us waiting in line to rent a vehicle. The problem was there was only one girl doing all the paperwork. This took some time and you could see every one was antsy to move in with their day. She was by no means in a hurry to get us checked in and out the door. I will say there would have been no way we could have made it to our cottage located on one of the largest hills on the island that over looked Flemingo beach. We took the off road route to get to the beach instead of being with the crowd or having to pay the entrance fees per person and per vehicle. There was no way a golf cart or even a car would have survived that fort road and I'm still wondering if it was even a road. But the jeep did us well. We had no problems with it. Or was comfortable and my girlfriend was able to connect her iPhone and listen to her music and / or podcasts. The only issue was we needed to make sure to fill the gas tank back up before returning the vehicle. We finally found a gas station near the ferry dock but there was a large line to wait. They must only have one gas pump. Plus road construction didn't help us. We had a jeep to return and a ferry to catch, so we decided to pay the rental fee for gas. I found out that the price for gas was $17.00 a gallon. Luckily I only needed one gallon. I will use Carlos Jeep Rental when I return to Culebra island.

Great service! I called them 15 mins before they closed and they picked me up and got me a rental…read morewithout a reservation. Car was great, clean, and spacious. Quick and smooth drop off of the car. I would recommend this business.

Amazing experience at Bayamon PR facility. I would rent from them even if we had to take an Uber…read morefrom San Juan airport.