I was here last week for the first time and I found the woman working there to be unbearable…read more Incredibly annoying and unfriendly. The checkout process took 25 minutes too long and we had to pay the credit card fee. It's 2024 and what I was buying was expensive. Additionally, she asked me a few personal questions during checkout that I did not like. I'm a nice person but holy hell just get on with the checkout process I wasn't trying to be there all day.

I hadn't been in their stores in a long time. They're usually not very friendly, so that's…read moreunfortunately part of going in there. But today I went to go downstairs and was treated to a loud "UH UH!" "That ain't open!". I recently moved into a "luxury apartment" so I was wondering if I'd find any small pieces to decorate with. But if it's too much to ask for a decent "Excuse me, the downstairs is closed right now." or similar... I consider it my last. Besides I've experienced the attitude in the past others have mentioned. I'll stick with TJ Maxx, HomeGoods, etc down the road.

I ordered an area rug in this charming store and had the best experience with sales associate,…read moreLise. She spent time discussing fiber materials and was very patient as I "tried out " various rug samples in-store and took sample squares home. I never felt pressured to buy something so I took my time shopping around and viewing the samples in my home. As a result, I wound up with a beautiful S&L rug. I look forward to shopping in this store in the near future.

I had an outstanding experience working with Maralyn H. at Serena & Lily. Her design expertise is…read moreexceptional--she has a true eye for creating a cohesive, elevated look while still making everything feel livable and tailored to your space. She was incredibly helpful in guiding me through fabric selections, providing thoughtful recommendations, and making sure I had the right samples in hand to make confident decisions. She also went above and beyond to ensure I was able to take advantage of current promotions and sales, which made a meaningful difference. What really stood out was her responsiveness and attention to detail. She was quick to reply, thorough in her answers, and consistently proactive in helping move things forward. At every step, she made the process feel easy and well-managed. If you're looking for someone who combines strong design sensibility with excellent customer service, Maralyn is an absolute standout. Highly recommend working with her.

We had a visit that explains why they've been in business as long as they have. We'd looked online…read morefor couches from more than a few sectional companies but reading reviews would never buy something we couldn't try for ourselves. We sat in almost every couch up the street at West Elm, and came away underwhelmed, seemingly a lot of furniture is made for just looks. We sat down in the first couch we saw here and the difference was like night and day - immediately it was clear Basset is still building furniture for human use. We ended up with a timeless looking sofa and ottoman in a sharp green velvet that we'll have to plead with our cat to maintain. The owner of the store is helpful, with a good sense of humor and not pushy. We walked away with a good deal without needing any holiday coupons or sales and no created urgency. Great to know they're right up the road - highly recommend for anyone in the area burned out with third party drop shipping and the glut of middling quality mid century modern sh*t.

Thanks Thanks Very…read morehelpful, knowledgeable, good advice and pricing, very nice. Pleasant visit. Highly recommended.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.

Great selection of higher end furniture, clothes and household goods. The staff is always friendly…read moreand helpful and their prices are reasonable.

I appreciate a secondhand store where the goal is not to try to squeeze as much money out of…read morecustomers for used items, but to simply sell donated goods at reasonable prices in support of an important cause. Bryn Mawr Hospital Thrift certainly fits the bill. The first floor of the store is all household goods and furniture. We marveled at the very low cost of the china cabinets, and my daughter lamented that the store isn't located in Chicago where she is trying to furnish an apartment. The second floor is all clothing. Even though they have labels for children and men's clothing, about 80% is for women. The clothing is quite well-organized by size and type, so it's easy to home in on specific styles. The clothes are clean - the shirts that I purchased seemed to have been professionally laundered and pressed. There were some high-end designer labels in the mix, but they weren't priced any differently from other clothes in the same category. I came away with two dress shirts and two ties for $11; in all we spent just $23 for a fair number of very nice items. Staff here isn't terribly friendly but not rude either. All in all this is an excellent store with lots of choices and outstanding prices.

I had a very expensive custom sofa made by host and it was not made correctly. There are numerous…read moremistakes made and the owner refuses to do anything about it. DO NOT GO TO THIS STORE.

My rug has been shedding for almost a year. It fills my vacuum every time and little threads are…read moreeverywhere. I was told it would stop shedding after a couple months. I like how it looks but not worth it.

I'm shocked people shop here. The furniture looks nice, but its poor quality. You sink in the…read moresofas, and not in a comfy way. The tables are all scratched, which happens in a showroom. What should not happen is tables easily scratched by fingernails. Yes, I tested their scratch quality to determine what kind of finish was on the wood. The staff is very nice and helpful. But honestly? Head to another furniture store. If you need a table or chairs, visit Just Tables and Chairs in Haverford (those tables passed the scratch test). If you need a sofa or bedroom furniture, check out...anywhere else. You're paying for the name here but getting Ikea quality.

Incredible selection AND very personalized guidance and help. We've shopped here a few years ago…read moreto furnish a new sunroom addition and have been enjoying the resort like style in that room since. This past winter we needed to replace outdoor dining set, pool lounge and seating areas along with tables and umbrellas. With Zophia's help and guidance (and patience) we were able to have the outdoor we could NOT have dreamed about. Everything was delivered in the spring and we've been enjoying it all summer long, with family and friends too. You get what you pay for and with Tropicraft they certainly adhere to that with the quality of the products they carry AND with their service too!!

I was in need of some pool furniture so I decided to stop off at Tropicraft Furniture…read more Tropicraft Furniture is seasonal so they constantly move to different locations. Last year they were in Bryan Mawr. Now they are in the former Ardmore Movie Theatre. They have a large supply of outdoor umbrellas, outdoor chairs and a few different types of coolers. I ended up purchasing 3 outdoor vanilla umbrellas and an outdoor portable cart, which I can use to transport food to my pool. The staff here was really kind. They quickly help and politely came over to me and helped me find what I needed. They also helped me load everything into my car. Price-wise this store is pretty pricey, but they had some discounts available. For example, they were having a 10% off sale for Father's Day. Altogether, this is a great store for summer furniture.

Called to buy a $15k massage chair for my wife with cancer. Spoke with David who was just rude and…read moreunhelpful and couldn't be bothered in general. Skip this place. Goto Cherry Hill NJ one instead. F Dave.

I discovered the Relax The Back lifestyle while living in Connecticut in the late 90s. Like most,…read moreI found this store through necessity; a lower back pain issue I had since college. I purchased my first recliner (the original BackSaver) from Bill Angel in West Harford Connecticut. It gave me a lot of relief while watching T.V. or reading. When I moved back to Philadelphia in 2006, I soon discovered Gerry and Dave Austin, the father and son team who own the Bryn Mawr RTB store near where I grew up (as well as Cherry Hill and Delaware). I found Gerry and Dave to be extremely nice and incredibly low pressure in selling their products. One of the main concepts of the store is that in order to remain as pain free as possible, you want to keep your spine in proper alignment as much of the day as possible; whether you're driving, tasking in an office chair at work or at home, sleeping, reclining/relaxing, taking an airplane/train ride, etc.. For example, if I don't use my seat wedge and self-inflating pillow while driving in my car, my lower back will begin to hurt within 5 to 10 minutes. That 2 piece setup cost me all of $140 to keep my lower back pain from surfacing. Beyond spinal alignment products, RTB offers massage products including chairs, self massage tools, stretching products etc.. In fact, my next 2 purchases fall under this category. They sell a product that comes with 3 circles that you use to stretch your back to the round curve. The other is a new product for RTB; a fixed angle foot massager that vibrates on a scale from 1 to 10. It includes a round bar at the top so you can move your feet along it instead of resting on the main area. Perhaps my favorite product/tool is one that I bought almost 25 years ago; the TheraCane self massage tool that has a price tag of around $30. I was born with a congenital block in my neck which causes constant neck discomfort and almost constant muscle spasm in my middle to upper back. Short of having a personal masseuse, this is the best action I know to take to give myself just that little bit of relief I need. My most recent purchase is the best product I ever got from Gerry and Dave. The timing could not have been better. They were having their once a decade floor model clearance sale and my knee was in need of a new recliner. I went through a period of time where I was working at home very late and falling asleep reclined in my original BackSaver chair that RTB no longer makes/sells. I woke up a couple of times with my left leg hanging off the side/bottom of the chair. When I awoke my knee was in excruciating pain. I went down to see what Gerry and Dave had for recliners that may solve my problem. I measured the bottom width of the Perfect Chair with automatic controls and it was just the fix I needed. The additional width was plenty to solve my problem. Also, the chair raises your legs from the knee down independently for additional relief in recline. As it turned out, Dave sold me a Perfect Chair with the leather and heat package without realizing it. I said to him, I guess I owe you another $500 then. Needless to say, he didn't want me to pay the money.