I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .

This office is closed! Found out today 8/6/2025. No notice received. When you call it just plays a…read morerecording over and over.

The Dentist and dental tech staff are very good. The receptionists are inept. They failed to notify…read moreme that the dentist was out, and when I arrived for scheduled appt, they lied about trying to reach me. On a prior occasion they left me waiting for an X-ray, then said they announced my name when they did not

2 stars out of respect for the front desk staff and the hygienist. Horrible experience with the…read moredentists. Unfortunately still dealing with the damage this place caused and now paying out of pocket at a new dentist to get it fixed because I dont trust the doctors here whatsoever. Needed to get a crown and saw Dr. Rama. He recommended a porcelain crown instead of the regular one covered by my insurance. They said it was $900 but theres a "deal" of $400 off when you sign up for the dental care plan or whatever through County Dental that can be cancelled at anytime. I told him Im a college student and thats pretty pricey for me and Im okay with the insurance covered crown. He insisted the porcelain one was a better option and essentially pressured me into getting that one and said (yes, he really said this to me) "it's a no brainer. Unless upgrading this crown will make you go hungry you should really get this one". I told my mom what happened and she called the office telling them to cancel that $500 crown and give me the regular one. Dr. Rama called me after hours on his personal number to assure me he never pressured me and that "there must have been a misunderstanding". Whatever. I went back to get the permanent crown and he made a big show of generosity that they went ahead and made me the porcelain crown at no charge bc of "the misunderstanding". Cool. He put it in and for a couple weeks afterwards I started tasting a rotten taste near the tooth and I scheduled another appointment bc I was concerned. Dr. Rama took a look and said he was "quite proud of this work" and thought it was a perfect crown and said the taste must be due to my hygiene routine. I got a second opinion at my new dental office where the doctor saw the crown was ill fitting within 5 mins of me sitting in his chair. He said if I had been his patient he would have fixed it the moment I came back. Unfortunately because I wasnt his patient I had to go back to OCD bc I didnt want to pay out of pocket for their mistake. I requested to see a different doctor and saw Dr. Mack who agreed with my new dentist's opinion and "fixed" the crown. However, 2 months later Im experiencing pain, extreme sensitivity and overall issues with that crown. I went back to Dr. Mack to see what was up and was never seen by the doctor. I made an appointment during my lunch break at work and sat in the waiting for for 30 minutes before I had to tell them I need to go back to work. The front desk was always helpful and kind, after waiting 10mins I asked if I was here at the right time and she went to ask the doctor what was taking so long and she let me know they said a few more minutes. I waited 20 more minutes and had to go. Dr. Mack called me on the office number and claimed he "squeezed [me] in" (this is not the case, I made an appointment based on his openings and he was not consulted). Brief conversation in which he evaded any responsibility for my delayed appointment. Im reasonable and understand things dont always go as planned and ideally I wouldnt have had work but thats not realistic for me or a lot of others. I let him know I wont be using that office anymore and feel others should know about this experience.

Always treated with respect when I come here... The office is very accommodating with scheduling…read moreappointments . I find the staff to be very knowledgeable

I am writing to file a formal complaint regarding my experience at Great Expressions on June 20,…read more2026. In February 2026, I scheduled a dental appointment for June 20, 2026, at 8:00 AM. I arrived on time for my appointment only to be informed by the receptionist that my appointment had been canceled due to a lack of confirmation. I explained that I had never received a phone call, text message, or any other communication requesting confirmation. Upon reviewing my information, the staff discovered that my chart contained two outdated phone numbers. When I originally scheduled my appointment, along with appointments for my children, I provided my current phone number and address. It became apparent that the office updated my children's information but failed to update my own information, resulting in the office attempting to contact me using incorrect phone numbers. Rather than acknowledging the office's error and attempting to accommodate me, another employee, who appeared to be a manager, made the comment, "We're the only office that accepts Medicaid." This statement was completely irrelevant to the situation and highly inappropriate. I responded by asking why she was telling me that, as I do not have Medicaid. The comment felt derogatory, dismissive, and unprofessional. What was most disappointing was the complete lack of empathy and customer service. Despite the cancellation resulting from the office's failure to maintain accurate patient records, staff refused to place me back on the schedule that day. Instead, they offered me an appointment during the week. I explained that I have relied on Saturday appointments for years due to my schedule and that this was one of the reasons I have remained a patient with Great Expressions. I was then informed that Saturday appointments are no longer offered. The entire interaction left me feeling disrespected, dismissed, and undervalued as a patient. I took time out of my day to attend an appointment that I had scheduled months in advance, only to be turned away because of an error made by the office. The staff's response and the manager's inappropriate comment only made the situation worse. I am requesting that this incident be reviewed and that appropriate action be taken to address the lack of professionalism, poor communication, inaccurate recordkeeping, and unacceptable customer service I experienced.

I took my daughter to have her teeth examined, and the doctor made sure the entire facility knew…read morewhat was going on with her; the treatment was horrible, and everything was incredibly rushed. They only recommended that he use a toothpaste that they themselves happened to sell. This is just a business deal among themselves; don't come.

As always the staff and Dr. T very caring and thorough.I have a extraction scheduled next if that…read moregoes well I will be a client for ever. Terri Middletown NY

Brilliant Technical Care, Undermined by Toxic Office Culture and Shocking Dismissal…read moreOverall Rating: (2 out of 5 Stars) This is a complicated review, spanning several years of specialized care. I must separate the technical expertise of Dr. Rothstein from the administrative and cultural environment of The Smile Place. The 5-Star Dentist: Dr. Rothstein is exceptionally talented and kind. I came to him needing complex work done on a failed permanent bridge after a high school trauma left me without my front teeth. This is a very vulnerable situation, and Dr. Rothstein showed genuine compassion and the highest level of skill, successfully recreating my smile where others could not. If you are looking for cosmetic dentistry or complex restorative work, he is, without question, a genius and one of the best. The 1-Star Staff and Culture: The reason I am compelled to write this is the pervasive atmosphere created by the rest of the staff, from the front desk to the hygienists. While under Dr. Rothstein's care, I overlooked numerous instances of textbook passive-aggressive comments and behaviors directed toward me. As a patient, you quickly learn that getting in to see the doctor, who is truly excellent, takes priority over the unpleasant--and unnecessary--staff drama. It was always clear the office lacked soft skills and professional empathy. The Shocking Dismissal: The relationship ended abruptly and disrespectfully. I had scheduled cleaning appointments for my daughters in May to ensure they were seen before an insurance transition. When my daughters had an unexpected, time-sensitive conflict, I emailed the office the morning of the appointments to apologize for the inconvenience and cancel, and I immediately offered to pay the full cost of the missed slots. (By the way they are both young adults) Two weeks later, I received a certified letter formally dismissing me as a patient from the entire practice. After putting up with years of unnecessary passive-aggressive tension from the office staff, the ultimate irony is being fired as a patient via certified mail because my daughters missed their cleaning appointments--an inconvenience I offered to fully rectify financially. Attempts to reason with the front office post-firing were met with being ghosted. Final Verdict: Dr. Rothstein's talent is 5/5. The patient experience, from the day-to-day interactions to the final, shockingly cold dismissal, is 1/5. If you need great, cosmetic work and are prepared to tolerate a hostile atmosphere and risk being arbitrarily dismissed over a scheduling error, go here. If you value a warm, friendly, and professional environment where you won't be met with passive aggression or an immediate firing over an honest mistake, this is not the place for you.

This was, without question, the worst dental experience I've ever had…read more I had a filling done on one of my back molars, and shortly afterward the tooth developed a crack. When I returned for an emergency visit because I was in pain, I expected the problem to be fixed. Instead, the dentist only looked at the tooth and told me I needed to schedule yet another evaluation before any treatment would be done. It felt like unnecessary delays when I was already dealing with an issue that appeared to have resulted from the previous dental work. I ultimately sought a second opinion from another dentist, who treated me during the first visit and explained that the crack was consistent with problems related to the previous filling. That dentist addressed the issue immediately instead of requiring multiple appointments. In my opinion, the repeated office visits felt unnecessary and left me questioning whether patient care was the priority. I lost confidence in this practice and will not be returning. If you're looking for a dentist who stands behind their work and promptly addresses problems when they arise, I would recommend looking elsewhere.

I called after hours for an emergency visit to replace a filling that I had lost. No one wants a…read morehole in their front tooth. I was called the next morning and offered a same day appointment. I do not have insurance and was told what would be done at the visit and what the cost would be. The assistant Jess took me into a room and asked why I was there. She listened and took an x-ray. Dr. Adam reviewed the x-ray and it was decided that I needed a new filling. I was told what the cost would be and asked if I wished to have the procedure done. i had the procedure completed. Dr. Adam and Jess were very professional, kind and courteous. They answered all of my questions. The office staff was friendly. I left the office confident that my problem had been resolved. I would recommend this office for a quick response to my emergency and for future dental needs.

First, let me say that I have NEVER, EVER had an experience like the one I had with this facility…read more EVERYONE and I mean EVERYONE was AMAZING. They are kind and patient. Caring and considerate. Leta and Brenda were absolutely FABULOUS! I was terrified of being there and from the very beginning Daniella was a calming presence. Believe me, the panic was REAL. Leta calmed me down with breathing exercises and then Brenda came in with light and laughter! Dr. O was kind and was able to explain everything that needed to be done with grace and class. THIS FACILITY IS THE PLACE TO GO! This was my first time being here and I can't express enough gratitude to the people who made this an absolutely beautiful experience. THANK YOU 211 DENTAL!!!

Dr. Uddin and team are fantastic. From check in to check out, their patient care is the best.read more

Came in for the Yearly Check Up and cleaning of the olde chompers…read more Office Staff was efficient as always... Completely explained the billing and checked my insurance coverage. Quality of care is top notch. I always see Celeste when I need Dental Hygienist work. The place runs like a well oiled machine!! THANK YOU

This place is the best and most advanced dental center. They specialize in implants. All the…read moredentists that I came across are so amazing, knowledgeable and i fully trust them (dr blau and dr dan Katz in particular). I wish I had known about them earlier. all the staff starting from the front desk to the dental assistants are all so wonderful and accommodating. You can tell they all get along well and are like a well oiled machine. I hated going to the dentist but their technique as well as equipment make the dental experience so much comfortable and calming. I like the mouthpiece they use during the procedure. its actually calming white noise and drowns out the drilling. it also doesnt dry out your mouth and doesnt feel like you are drowning on your own saliva. I also appreciate that they explain in detail the plan of care so everyones on the same page. I recommend them 100%!! I also was impressed for my very young daughter. every single time she went to the dentist to get a simple cleaning, she would cry and end up throwing up. it was awful but when i brought her to middletown dental associates, she was actually able to get a FULL cleaning done and said she loves the dentist. I was shocked (in a good way). Thank you Middletown dental associates!

Got there for an appointment 30 minutes in advance. Ended up waiting 35 minutes beyond my…read moreappointment time. They also didn't want to waive the $100 fee to just see me which I asked to do given the delay. Will never go back.

I had broken a tooth and needed it repaired. The dentist would not see me unless I had a panoramic…read moreX Ray and/or a full set of X Rays.. I told them I had no insurance and said I would get the broken tooth X Rayed but wanted the evaluation and repair. Dr Waldron said (through a dental assistant) if I did not get the X Rays to go find another dentist. He wouldn't even say it to me personally. What a greedy no account bastard. I am retired with no insurance and he never gave it a second thought. SHOW HIM THE MONEY.........................

The staff was very friendly from the moment we went in. It was an initial consult for my daughter…read morewho said her two front teeth were bothering her. The dentist was friendly,funny and down to earth and for a teenager that means a lot! He told her what to do and didn't try to push any unnecessary treatments or procedures on us. They were able to fit her in for a cleaning later in the day and Sarah the hygienist was wonderful..my daughter really liked that she explained what she doing and why. Also told my daughter how to maintain her "bright whites" until the next visit. I liked them so much I made an appointment! Let's see how it goes for mom..but so far so good!

I have had nothing but pleasant experiences here. All of the staff is extremely caring, informative…read moreand friendly. I have a lot of anxiety when it comes to dental work but they have always found a way to keep me feeling comfortable, safe and cared for. I would highly recommend.