I have used Atlas for man years but mostly in the last 25 days as my mother passed away and I and my sister had to travel from my home to her apartment. The drivers were always great, but the customer service representatives were rude and not at all helpful. I see that Atlas Taxi has terrible reviews. This is another. I have sent an e mail to the CEO to explain that this needs to be addressed. If you hate you job and clients, quit. read more

I have used this Taxi company for many, many years because it was reliable. I will never use it again. I called for a taxi on April 1st to take me for my first appointment with my first GP. I waited in front of my building for 15 minutes but no taxi arrived. I went back inside and called Atlas and was told that a driver had come but there was no one waiting for a cab. I said sometimes drivers mix up the address with the street by a similar name near me. I was told a driver would arrive very soon so I went back outside to wait. About 5 minutes later, an Atlas taxi zipped by on the other side of my street. I was standing on the sidewalk and waving at him but he never looked to my side of the street. I went back inside my place and called a different Taxi company. read more

The person who answers the phone calls ( let's call her karen) is complete trash I asked for customer service or support and all she could do was yell and hang up on me I have the video and audio recordings read more

Great taxi. Always reliable. Clean cars and friendly service. Cannot ask for better

My folks live in Montreal and this is their taxi company of choice. I recently used their services to go to the airport from their residence. No problem booking the ride (we called their dispatch earlier to book), and the cab was precisely on time, to the minute (despite it being a horrid wintery and stormy day with dismal driving conditions outside). My ride was super safe yet quick (I don't often say that about taxi rides. Usually it's one or the other), and the driver was friendly, too (bonus!). The fare was comparable to all other cab rides I had to and from the airport. If I were ranking Atlas on this airport ride alone, it'd rank 5 stars. However, the week earlier I tried to book a ride for my mom and me to go from my folks' residence to a spa in Old Montreal. We had SO many problems booking Atlas at that time: their online booking service was not working, and whenever I called their dispatch, nobody answered their phones. It just rang and rang. I'm not sure if their lines were down or if they were super busy or what, but after 30 minutes of trying to book a cab with them, I gave up and booked a Diamond cab ride (which was no problem at all, online. Took a minute). So go figure. read more

don't bother!! took all of my details, promised us 2 taxis for a big group of six. told us 20 min. 1.5 hours later no taxi and no answer at the company. waste of time..... read more

Unbelievable rude. Hapless, unhelpfull, behaved in bad faith. There are much better options available (i.e. Taxi Diamond)

I used this taxi service leaving the Montreal Airport. Never again. First thing the driver did after I gave the address was swear: it was not a big enough fare for him. I asked him if he wanted me to get out, to which he replied, the car is already in motion. So for the duration of the ride, I had to hear him complain I was wasting his time. When we arrived, he told me to get out, and take my bags. I left the trunk open so he would have to get out to close it. Gave me time to clear the car. FYI: There are minimum fares leaving the airport, and If you want a tip, BE NICE! read more

I have used this service a few times . To me, They are quick. The drive is safe and easy. Price is comparable to other services.

I took an atlas taxi yesterday, I'll NEVER use them again. Driver was unbelievably RUDE dropped me off 3 buildings ahead of my apartment building. I had several heavy bags to carry. He took them out of his trunk, dropped them in front of me. Leaving me to carry them all the way to the apartment building I live in. His excuse? He was in a hurry to pick up another customer. Called the company.. Dispatcher told me he was a good guy and that I was lying. Wish I could give 0 stars. read more

One of their drivers blocked a residential driveway while he was getting food inside a restaurant. The driver never apologized.

Not happy at all tonight,I've been taking atlas over 20 years.but tonight the Meyer was going before we got in .we went from sherbrooke and cavendish to sherbrooke and regent and cost almost $13 not cool at all read more

I had such a wonderful driver from Atlas last night. Really worth Yelping he was such a love. I was at a friend's in NDG and needed to get to Dorval, she suggested Atlas and the car was outside in 3 minutes. The driver took the time to plug in my address and chat about the suggested routes. He drove safely while we chatted, the car was clean and in perfect shape. Totally recommended for downtown or west end! read more

Since the issue that we had on Feb.25 Atlas has given us very good service. All is forgiven!

I really had a bad service today with Atlas, after 1.5 years of being loyal to the company. The cab driver charged me 10 dollars more because he said I was moving when I wasn't. I was carrying my bags to my boyfriend's house because we are travelling tomorrow. Of course I was going to call Atlas to go to the airport but now I just changed to Diamond. The driver was condesending when I asked him to take a different route, saying he knew Montreal better than me. I was so angry that I didn't even let the driver touch my things. I practically gave him a $10 tip for nothing. This is what you get for loyalty. Zero appreciation in return. And this is how you lose customers. read more

TLDR: Great drivers, rude phone operator. Atlas was my cab of choice before I started driving. I recently required a taxi service and immediately called them. The woman on the phone was curt and rude and even hung up on me in the midst of me asking how long it would take. I called back, informed her that she hung up on me, and asked my question. Surprisingly, I received no acknowledgement or apology for the rude treatment. With that said, the drivers are always sweethearts and their cars are always clean. Fortunately, this time was no different and I had a wonderful experience. Atlas is still my taxi company of choice because the drivers are amazing. Hopefully, the next time I call the phone operator will be more courteous. read more

For picks up on the street Atlas is your best bet drivers are kind and polite IF you know where you are going. I wouldn't bother calling the dispatch for a cab if you are visiting and are calling from a non local number- dispatch can't contact you and cabbies won't ring their fares once they arrive at their destination. Ymmv read more

Bonjour, Je prends Taxi Atlas environ 4 fois + mois. Service tellement rapide (en-dedans de 5- 10 min. et chauffeurs toujours polis et respectueux. A recommander. Louise read more

Wow the call operator was insanely rude. Terrible on the customer service front. This needs to be resolved by Atlas if they want my service again. Seriously, this is why Uber is taking over. read more

Since I am writing reviews for cab companies now...I will write about the best cab company in the city. Unfortunately, they will not pick you up from outside Montreal, but if possible I would use these guys first. The drivers are always courteous, they do not fuss, complain, or fight me when I use my credit card, (unlike MOST other cab drivers in Montreal I've used). They take me the quickest way, even though I probably seem like a tourist when I am downtown. I use this company a few times a Month and would highly recommend them. read more

Never have I had a booming male voice directed at me, much less in the confined space of a cab. Yesterday, a cab driver was furious that I did not get into into his car fast enough. How was I supposed to know he was waiting in a major bus lane, and that a bus was advancing toward the car? He grabbed my walker screaming to get inside. Once I was inside, the Atlas driver unleashed his anger. I was trapped. He shouted that he could have been fined $150 if he stopped a bus. After his rant, I became so traumatized that I had to lie down when I got home. This man has anger issues. Three strikes you're out, Atlas. You lost a client of 33 years. read more

With a 7 am flight the next day, I was anxious to schedule a ride to the airport from Rue Bernard W. Called this company and a very courteous gal set me up for a pick up at 4:30 am. The cab arrived on time and the driver was pleasant and efficient. No problems whatsoever. read more

HORRIBLY RUDE. TERRIBLE. The woman who answered my call was ridiculously rude!!! When I read the wrong address of an official document she insulted me, laughed(she actually laughed!) and then put me on hold!!!!! Was my first time with Atlas and certainly my last!! read more

Terrible service. Do avoid. The cab was called to a central downtown location and was late. The cab driver, when he did arrive, was rude (wouldn't open the trunk at first, wouldn't help us put the luggage in the trunk, didn't seem to understand English or French). The inside of the cab was also quite dirty. In the end, we decided to cancel the cab because we weren't even sure if he could get us where we wanted to go and instead just walked with our luggage. When I later called the cab company to file a complaint, I was the one who got yelled at (literally) because I was told that I was lying and that the cab had arrived within 3 minutes and that we had cancelled as soon as we could flag another cab that was passing by, none of which was even remotely true. They wouldn't even let me get a word in before hanging up. Obviously, I will never be using this company again when there are plenty of cab companies in downtown Montreal with better service (Co-cop, Champlain, Diamond). read more

Non communicative driver. I asked why taximeter starts at $5 not $0, answer not comprehensible. $26 for 15 KM. I asked to pay with card , he stated better cash. read more

The taxi driver was dishonest, I handed him the wrong amount of money by mistake instead of paying him the right fare. After I have realised that I have giving him the wrong note straightaway I have called the Taxi company office dispatcher who I believe she was the manager and have reported the incident she put me on hold and then called the taxi driver who admitted he took extra money and that he will bring it back at the end of his shift. I have waited few days for the driver who never showed up with the money and called back the dispatch manager to inform her that the driver has never returned the money, she was extremely rude and said that I have to wait for the driver and there isn't much she can do and hang up the phone on me . I have reported the incident to Bureau taxi Montreal who investigated the matter!! I was then contacted by a very pleasant investigator who handled the complaint he asked me to testify to the municipal court of Montreal and write a statement. This was terrible experience and I truly do not recommend this taxi company!!!! read more

I have been a loyal client for a long time. My job requires travel and I have always used Atlas services. The drivers are usually very nice. However, recently I have come across a very rude operator, who should seriously consider other career options and is not fit for service industry. When asked to speak to the dispatcher's manager, he mentioned the manager's name is Kamal and he will laugh at us and the operator himself will be there to laugh with him. I have never tried uber, but I will consider them next time. read more

This taxi service is my favourite. I have always had great drivers who are polite and sincere. They arrive fast. I'm a happy customer :)

Horrible service and the rudest operator/ dispatcher i have ever communicated with. Would not recommend to anyone. THIS IS WHY UBER DOMINATES THESE SERVICES. she litellary sweared at me for cancelling a taxi after 20 minutes of a wait with no show. read more

Very rude service! Customer service yelled at me for complaining about the taxi and lack of air conditioner. Apparently you have to request a car with air conditioning. read more

I tried hiring this once, and it was awful. I was sworn at by a woman working the phone, and then she insinuated that I was a liar, after waiting outside for the cab. Verdict, no thank you. read more

The cabs and the drivers are great but the call operators are some of the rudest people I have ever encountered in my life. Seriously need to work on this read more

I wanted to go to the airport. I booked a car for 1:45 pm. I called at 1:48 pm and I was told the cab was stuck in traffic and would be there in 4 minutes. I called at 1:55 pm. I was told the cab would be there in 2 minutes. He showed up at 2:05 pm: a full 20 minutes late! This isn't what you need when you are trying to catch a flight. I hope when companies like these lose business to Uber, they take a moment to look in the mirror when they ask why. Update: The following year, I found someone reliable: "Z limo service": 514 567 2332. read more

(GREAT DRIVERS; UNPROFESSIONAL OPERATORS) ... After being a loyal customer for years. This morning i called for a cab for work, after waiting for ober 15 minutes, I called again just see if there might be a confusion with adress, they explained that the cab picked up someone else, no problem, i asked for another cab. Waited again for over 10 minutes, still no cab. Therefore, i called again, i spoke to a girl who put me on hold without my knowledge. Another person came on the line and as i was explaining to situation to him, I was called a bitch for "Bitching", as stated by the person on the phone! Mind you when the taxi came, i was still on the phone with the call representative , so the taxi driver heard the whole conversation and he himself was shocked!! Instead of getting an apology for making me over 30 minutes late for work, i was called a bitch and was screamt on for THEIR PROFESSIONNALISM! THIS IS EXACTLY WHY UBER IS BETTER ! read more

Clean cars, and courteous drivers. Other companies I used have horrible smelling cabs, whether it be heavily ladened with cigarette smoke, 15 "air fresheners" (I did count that amount in one car and almost died of inhalation),; rude drivers; After some research I found Atlas, they are great! read more

WOW! atlas taxi is honest, fast... good people! I've been calling atlas taxi since my disability. they are nice and most importantly HONEST. My name is Vanessa and i left my $400+ prada sunglasses in the atlas taxi. Believe it or not the dispatcher WAS SOOO NICE TO ME....BUT....THEY ALWAYS ARE. took time and found the cab, and the cab brought it back to me that night. I thought I was gonna die without my frames since they don't make it anymore. I guess that is what u get when u TIP WELL and are nice. I will never switch read more