No human service!!!! Disgraceful!!! All I wanted was to get information but God forbid a human being can pick up the phone! I am so angry!

I will only take a taxi if they are not affiliated with this hillbilly company. If you must take it, don't give any tips. They will prolong as much as possible when stopping the meter and take long roundabout routes - so even if you arrive at your destination, they will take their sweet time to shut the meter off and then use that last amount as the final price. The bottom line: they cheated me big time on many occasions over the years and once left me and my mom stranded in the middle of the street. The last one was the final straw. read more

I wanna start by saying usually I get good service, but this was not the case this time! I called a cab from 3700 McTavish to go to 5070 Park avenue (13mins ride at most) 30 mins later i was on sherbrooke street instead of taking dr penfield, and i wasn't even close to park avenue yet! So I told the cab driver forget it just take me home it's too late i missed it , it's too late , so I give him the address 7705 boul acadie, and instead of keep headed towards park avenue , which is the fastest way , he proceeds to go for cote st Catherine, which is the long way! around, to make this shorter i finally get to 7705 and instead of a 25 to 30$ cab ride its a 40$ cab ride! So not only did I miss my rirst appointment that I should of gotten to in max 10 mins , it's also cost me an extra 15$ to get home! Sorry to say but just cause this person has a car , it doesn't make him qualified to drive a cab! read more

Terrible service. Ordered a taxi at the corner of Sherbrooke and Girouard, a major intersection, and their system assigned no less than 9 different drivers over a 20 minute period. None of them showed up, probably opting out for a closer client. Will never use them again. Taxi services in Montreal are horrible. I will now switch to Uber. Good luck!!! read more

Watch out for Pakistani taxi driver in Diamond company When I paid, I induced cash, and the card was priced differently, so I got a double amount of money read more

We hired a taxi upon our arrival to Montreal from the Via Rail Station to 901 Ste Catherine E, a journey that took approximately 8 to 9 minutes and covered a distance of 2.6 km. To our surprise, we noticed that the driver had not activated the meter for the entire duration of the trip. Additionally, all the devices on his dashboard were displaying error or warning messages. Upon reaching our destination, the driver quoted a fare of exactly $25, which appeared to be arbitrarily determined by him (it was certainly not based on a meter reading). It was not $25.10 or $24.90. It was $25 exactly. Which only adds to the suspiciousness of this entire transaction.  Based on the standard rates of a $4.25 base fee and a $2.20 per km charge, the estimated fare for our ride should have been around $9 to 10. The flat rate of $25 is not only inconsistent with the standard pricing but also significantly higher. For comparison, in our hometown of Ottawa, we could travel nearly three times the distance for the same cost. When we questioned the driver about the discrepancy, he was rude and unable to provide any justification or proof, given that the meter was not in use. I would not recommend this company at all. Given our 1 and only experience with Diamond Taxi drivers, and the long lost of consistent feedback from others, even a bus/metro would be a more pleasant experience. read more

Taxi Diamond - Receipt of transaction - Taxis Near Me - Montreal, Quebec

We called the automated number - twice - to get an immediate taxi to the airport. Neither came - I then went to the website where we noticed "Unfortunately reservations are not guaranteed due to lack of personnel". "Unfortunately" indeed - when you're on your way to the airport. What's the point of a reservation if it's not guaranteed? By the way, the automated number repeated back to us "70" each time we said "790". Impossible to correct due to 100% automation - it would be nice to have a end of line human somewhere. Another time, we were picked up at the airport and taken to our home by an extremely circuitous route - through the Vieux Port. The fare was at least $15 more than we usually pay - the downtown forfait. My husband paid the forfait and left. I followed him but then the driver, after counting his money, abruptly left his car in the middle of the street and followed us, pounding on the door. The police, I explained the problem, they agreed with me but said it was a civil matter, not a police matter. They did help me collect all the info the police would need to investigate. I send in a complaint and indeed, received a call the next day. They said we could take it to court but it would take a lot of our time and probably wouldn't end up being worth the $15. They did promise to notify the aeroport taxis though. We trusted them and dropped it but got the same driver a few months later when he tried to do the same thing. I was ready this time and got him to reduce his price and then didn't give him a tip so it worked out as the same. read more

Ok I'm updating this based on a recent experience. I feel a bit bad giving the whole company a lower star rating over one experience, but I do think Taxi companies can learn from reviews to give their drivers guidelines on how to offer a better experience, so here goes. I jumped into a Diamond Taxi a few days ago on St Laurent near Prince Arthur around 11pm after an event. The moment I got into the cab I regretted my choice, but by then it was too late and we were off on a 30 minute rocket ride together to the suburbs. The music was blaring and the driver didn't say more than 3 words to me during the entire ride, but he did sing along at top volume. Under different circumstances I totally would have enjoyed this, but this time I had a headache which was severely exasperated by the not 1 but 5 air fresheners hanging in the car, and the jolting way we dashed through traffic. No bueno. read more

Left us high and dry for a trip that was booked a week in advance. We requested an adapted vehicle for my Mom who is in a wheelchair. I booked it with someone named Claire. It was 9:45 pm when I got a call saying they don't have a vehicle and won't be able to pick us up until 11:30-11:45. Shame on them. Poor customer service and worse no empathy or concern that we could not get my mom home without them. #diamondtaxi. read more

Used them a few times. The drivers drive like maniacs. Most recent (and last) ride I had the driving was incredibly unsafe in icy conditions and the driver came close to hitting a cyclist. Pick up times are fast, so they do have that going for them. But no way to easily flag dangerous driving. read more

This is the worst taxi driver in Montreal that I met at the Central Station the other day. He was not wearing a mask and he was swearing at clients (!!!!) so I moved on to another Company. He is not tall and I think he was speaking arabic to his collegue. Very unpleasant experience. If I could give them zero star, I would. I.B. MONTREAL read more

Took taxi diamond cab to my hotel. Once getting out, my friend and I remembered that a bag of gifts was left in the tax. The hotel immediately contacted the taxi company with no results. My friend called three times and was disconnected each time. On the fourth call, the dispatcher said the driver denied anything was left in the taxi and said he (the driver) never picked up anyone else after dropping us off. My friend and I both remember the bag of gifts in the taxi. While it was a mistake to forget the bag, never trust that the taxi driver will return items left behind. Make sure you get all your belongings out of the taxi. Beware! read more

Left my new cellphone in the back of a cab and despite knowing where and when I was picked up and dropped off, paying with debit, as well as locating my device on GPS, they are doing everything they can to be unhelpful and I get a different response each time I call about it. This is why people use Uber. read more

We took a cab from our building in Forest Hill St. , Côte des neiges, on December 10. The ride is short, just up to Central Railway Station. At the end we got a terrible rude speech from driver because we paid by credit card, probably. He was yelling as a pig and I don't know why. He didn't help with my daughter's luggage. I am shocked of the kind of service. Evgen read more

Terrible company and they treat their drivers so poorly that the trips are usually pretty depressing and the drivers never want to take the coupon/voucher that their company offers. Walk or take the Metro. The phone centre is useless. No one knows where anything is so have you address exact. Intersection only confuse them and no car is arriving in 5 mins don't believe the hype. Since Montreal is under construction expect LONG rides. You will not be on time. Good luck read more

I have watched most Seinfeld episodes but believed I would live through one of their experiences. I booked a cab by reserving it the night before my flight so as insure there would be no issues the following morning. I received a confirmation number and assurance from clerk that driver would call 5 min before arrival. Next morning cab doesn't show up so I patiently wait 15 extra minutes and call them up. They tell me they have my reservation in computer but no cab has yet to be assigned to me. Huh. By this time they could not tell me when a cab would arrive if at all. I was like what? This is why we make a reservation in the first place to assure a bcc availability. Due to their negligence, I almost missed my flight. They will NEVER get me as a client again. read more

Took Diamond both ways New Years Eve, drivers arrived within 5 minutes as promised, clean cars, friendly drivers. No surge prices notwithstanding the holiday night and a rare rain winter night in Montreal! Very happy to use them./ read more

Worst cab company in Montreal!! The dispatchers are absolutely terrible! Called for cab a couple a days ago, needed one for five people. They said fine it'll be about 5 to 10 minutes. Twenty minutes later I phoned to find out where my cab is, they said there weren't any available! I asked how come they said 5 to 10 minutes, they that's what happens..... What kind of answer is that!! Never Again! read more

Called last night to reserve a taxi for my family driving to the airport. We asked for a 5h30 pick up. They never showed up. I called, but they weren't sure what happened. They did try to find a car but to no avail. So after waiting for 15 minutes I decided to call Uber. Thank god they showed up a few minutes later. We made our flight just on time. Thanks Uber. And a big zero for Diamomd. Major fail on their part. Will obviously never thrust them again. read more

Worst customer service ever, and it's because of companies like this people don't have a problem with uber taking over. Ordered a cab to come home after the club (please make no mistake, I was 100% sober) and this driver couldn't find my apartment. My brother and I both turned on our gps' for him as a guide and didn't listen to the instructions. He literally dropped us off at the corner of the street, and demanded we pay $10 flat rate when the majority of the trip was him getting lost for a ride that should have only taken 5-7 mins. If god forbid something happened to me because I had to walk to my house since this driver couldn't be bothered it would be on him. If someone is paying you for a service, you should 100% do what you're asked of. Never again with this company read more

I have never had a problem with Diamond taxi drivers, in fact I don't remember having anything but good service from them. But I had the worst customer service experience of my life this evening. The thought actually crossed my minds that the company may have been taken over by disgruntled ex employees or that they were under the influence. I am a long-standing customer, but will never use Diamond taxi ever again and will advise everyone I know to take their business elsewhere. read more

I had a terrible experience with the driver. He was sardonic, to say the least, not to mention rude to the extreme. I cannot remember of a worst experience, having taken many different taxi cabs in the city. Never again. read more

Based on one experience, after having called Taxi Coop and having waited in vain for 11 minutes, I called Taxi Diamond, was treated politely by the operator and told a taxi was on its way (I had called them earlier but was put on hold a little while so I gave up, hence the four stars). Was also sent a text message with a link showing me where my taxi was in relation to me, which was very reassuring. As a Plateau dweller, I will be defaulting to Taxi Diamond from now on (I still refuse to use Uber on principle). read more

This is a true story. Some of the reviews don't surprise me at all. I had the worst experience with one of the drivers. I saw the cabs lining up in front of the Jewish General Hospital and I told the first driver that my destination is very close, but since I have achy feet I need a cab. He said he cannot take me to my destination, because it will not be worth it for him. He said he would charge me $10 (almost double the amount that it really costs with Atlantis taxi).So I exit the cab to try the next one. The second driver from Diamond tells me that it's against the law for him to take me as a customer, since the car in front of him has to go first. So, I get all confused and decide to walk towards my destination despite being in pain. Almost 20 seconds after, the second driver who refused me apparently receives a call from another customer and he honks at me and tells me that I can get on the cab since my place is on his way. So I get in. He doesn't bother turning on his GPS and goes the wrong direction. I realize that we're in the wrong street and so I tell him right away. In the middle of all this, my phone decides to die and I have no idea how to give him directions. I tell him that as a driver it's his responsibility to know directions or to use GPS! He gets angry at me and tells me to leave the car! I tell him that I can't walk since my feet hurt. He tells me that his other customer is waiting and that I have to get another cab. He stops the car and yells at me to exit! As I'm getting out of the car he uses profane words with his thick Eastern European accent. I didn't get a chance to take a pic of the driver or his plate cause he zooms off as soon as I get out. Nothing like this has ever happened to me anywhere in the world! This is an example of a terrible customer service! read more

Very bad service .And then they cry when we decide to use Uber instead. This guy took me waaaay past my destination and what was supposed to be a 50$ can ride turned out to be 96$. And the dispatch did nothing about it.Last time I will be getting in a Diamond cab. Ever read more

Taxi diamond is worst Taxi service in Montreal. Drivers are so rude. Paying with card is law ,but the drivers demand to pay cash . If I pay with card they demand Tip, which is useless for shorter distances. If I don't add Tip they will start abusing me. It happens many times, as I am regular customer I faced these situations many times. UBER is much better. Customer service is too bad, Supervisor is irresponsible guy. Please don't use Taxi Diamond. When I am going to office the day starts very bad with these people, which makes me stressed whole day. I am Trying to avoid Taxis read more

For a 8 dollar trip, the driver charged me 10 (25% tip) even when I ask my money back. Then he refused to give my money back. When I called to make complaints, nobody ever answered. read more

Woman on the phone gave me attitude and hung up on me while I was trying to change the time of my order!!! I ordered from Another company right after. F*ck them. read more

Has to be the worst taxi service ever. Taxi drivers are rude, talk on their phones, don't care about the clients. The dispatch is useless and pointless. Avoid at all cost read more

I'm naturally very uncomfortable in cabs. I much prefer a 30 minute night bus to a 10 minute $15 cab ride. Sadly I broke my knee and was 2 night busses away from home so I cracked and called a cab to get me home from the hospital. The service upset me because they gave me trouble over the fact that I didn't have the hospitals address which is ludicrous to me. The driver on the other hand was amazing. He moved my bags over the back seat for me so I'd have more room to try and crawl my sorry butt in. He had music on low volume but made a point to ask me if his music bothered me, even made an illegal turn to get me in closer to my front door and offered to help me in. Meh on the brand, but I can guarantee they have at least one awesome driver. read more

One of the shittiest customer service I've had. First cab never showed up and the girl on the phone tells me rudely that it came and left! But aren't they supposed to call you when the cab doesn't see anyone at the location?! Bullshit! The cab driver is lazy ( he clearly took his time to get out of the car and help my parents with their luggage's) Not worth the service and expensive for nothing. read more

GET THE APP!!! Your taxi could be at your doorstep in seconds! This company goes above and beyond. I was in an odd spot in the middle of lot of construction (which is happening a lot in Montreal right now.) The taxi driver couldn't find a way to get to me so he parked and WALKED FOUR BLOCKS to fetch me! I couldn't believe it. I'll use them till the day I die. read more

Usually I don't complain about things but this time is a little too much for me. I took Taxi Diamond to go back home on Friday night. I told the driver my full address and asked him if he knew where it was. That is when it started, he answered in a very non-friendly way that "OF COURSE" he knew, so I decided not to bother him for the rest of the trip (maybe he had a bad day). The driver made many detours and when we arrived at my place he passed in front of my place accelerating like crazy. I told him that he was through and he had to go back. He started to yell at me saying that I should have told him before (even though he was very unfriendly while saying to me that he knew where it was!!!) Arriving home, I complained to taxi diamond about it, officially by their website. They called back saying that I didn't have the name of the driver nor the number of the taxi so they assumed that I was lying (the guy on the phone even told me that: "you are not giving me the right information!" they don't have GPS on their taxis?? I thought they had!)! Awesome! Like I said earlier, I'm not used to make complains so I do not have the reflex to take every single piece of information! So another un friendly person from taxi Diamond... read more

Very very very fast. I waited literally 2 minutes...they have debit card...cant beat that! no complaints here! read more

HORRIBLE!!!! La Ronde called for a taxi for 6 of us. They called 5 times and each time they said they would be there in 5 more minutes. After 1 hour they never showed up. Why didn't you just say you weren't coming? We all work on a cruise ship that was in dock and we almost lost our jobs because of you. NEVER again would any of us use your service - and we will tell the rest of the crew and guests. read more

Never more. Called 6 hours before to reserve a cab for 5 people to go to a wedding. I was assured the taxi would be there. Well, after waiting a few minutes after scheduled time called dispatch who told me that they were busy and that cabs for 5 were not available, and said I could cancel my reservation...what a lousy service. Never again. Hello Uber! read more

Ridiculous. I have unfortunately been using this company for a month now just to get to work (a short ride) because my leg is broken. For one I don't understand the issue with paying with Visa. I get that maybe there are fees involved but if you don't want to take Visa, ADVERTISE YOU DON'T TAKE VISA! It's been more than a handful of cab drivers from this service who have given me grief about paying Visa. One cab driver flat out refused to take it, told me to get out of his car and then I had to overhear him cursing at me and calling me names meanwhile he drove away. I've asked the cab drivers and taxi diamond what the exact issue is with paying Visa and I am never given any straightforward answers. One cab driver even suggested he drive me to the bank so I can take out cash to pay for my cabs. GET REAL. Like I want to pay MORE to go to the bank, hop out with a broken leg, go to the ATM and take out cash for YOUR convenience. Even more silly is how there were about 2 cabs who when they came to pick me up, parked ACROSS my street (a very busy road with no crossing lights) and waited for me to shuffle through traffic on crutches so i can get into their car. There was nothing stopping them from simply pulling up on my side of the road. Incredible. What kind of person do you have to be just to do that? I only ever had ONE positive cab driver out of all of the cabs I've caught in the past month and he was really great. I hate that such a terrible service from others in this company can give a great taxi driver like that a bad rep. In any case, I refuse to use this service any longer. Time to finally download the Uber app. Maybe using Uber will push this company to maybe train their employees more in terms of customer service / human decency / payment policies in order to compete meanwhile their service destroys their reputation. read more

We arrived at the central train station in Montreal at about 11 PM. We proceeded to the tax pick-up area. There were barely any passengers arriving. We were almost there, when some guy walked speedily past us to catch a cab beyond the pick-up area. The Taxi Diamond driver (goatee, roughly 35-40 years old) in a fairly new (silver) Toyota Venza allowed him to get in. I thought, OK I guess at this time of the day we are supposed to go beyond the pick up area to get a cab. The driver had gotten out of the car and commanded us to go back to the pick up area because no passengers are allowed beyond it. (!?) My friend told him: "Well, you shouldn't pick up that passenger then". The driver said something incomprehensibly idiotic in reply, as he had no leg to stand on in anything he could possibly say to us. We went back to the pick up area to wait for the next cab. The driver in the Taxi Diamond Venza then stopped in front of us and smirked, blocking the cabbie behind him from reaching us. He eventually left, with the passenger he picked up BEHIND the pick-up area. Nice job Taxi Diamond. Your drivers are absolute unprofessional idiots who have nothing better to do than aggravate customers. read more

Just had the most painful cab ride ever with Diamond Taxi. It started with the driver repeatedly saying "you're so cute" then asking me if I brought him a "treat" followed by him saying "i like when pretty girls bring me treats" and "it's ok, I can keep a secret" to which I responded, "you're making me extremely uncomfortable." We proceeded in a silent cab ride that felt like it lasted my entire life. Last time I will be getting in a Diamond cab. Ever. read more

I seem to write a lot of reviews for horrible service, but to me service is important. I pre-booked a minivan taxi to the airport with Taxi Diamond because my mom and grandparents had quite a bit of luggage. I knew there would be traffic because it's downtown Montreal and we're leave at 4:30. Having a flight at 7 makes traffic inevitable and we knew that, that's why we wanted to leave earlier. When the taxi driver came and found out we're going to the airport he was very frustrated...at us. Simply because he wasn't "planning" on going to the airport, and doesn't want to drive through traffic. I asked him if he was the taxi I called for because I couldn't think of a better reason to his horrible behavior. He said he was and finally after a few minutes of looking displeased we were in the van and on our way. The worst part isn't even over. During our ride, he repeatedly buried his face in his hands and threw his arms up in the air to gesture at the "bad" traffic. Honestly it wasn't even bad. We got to the airport at 5:07. People who work in the service industry should seriously evaluate their attitude and behavior towards their customers. Even my grandparents who can't understand a word of English knew the taxi driver was being rude, and it made them feel extremely uncomfortable. I do not recommend this service. Call Atlas or even better, Uber. read more