it had been a while since I visited because in the past, my customer service experience was not…read moregood. I recently was there this past weekend and it was Amazing!!! Thank you for taking the time to listen and making feel appreciated as your customer.

My landscape designer was an absolute doll and lovely person. And gratitude to the install team -…read morethey worked really hard to do a lot on a really really hot day! Otherwise, our experience was overwhelmingly subpar for the investment. We asked for a simple front yard landscaping revamp. There were more misses than wins with the overall delivery: 1) Design proposal took longer than quoted (no big deal, I know they're busy), and was missing a key part we originally asked for (and got an "oops sorry, here's a haphazard fix"). Design still lacked some our accessory asks, but we decided to disregard those anyway. I feel as though our vision wasn't heard and believe me, I am an over-communicator. Maybe budget was an unspoken obstacle? But if so, it should have been communicated - we were flexible! 2) The install day was never scheduled, and the install team showed up unannounced without designer oversight as promised. Luckily I was able to arrange to stay home for the install. 3) We were charged for new plants, that we didn't receive. Instead they "transplanted" our dead plants that looked awful (these were the reason we were investing in new landscaping altogether). 4) Old random foliage and plants were left in our landscape (likely with intention, because they planted the new around them which threw off spacing). 5) Some plants did not take and remained weed-y, even with frequent and appropriate watering. When addressed, we were told we were not watering enough... doubt it, but ok. See photos. I'm shocked they thought this was acceptable, and didn't ask how to handle if there was question at the time of install. We ended up needing to replant about half of the overall work ourselves. Old plant concerns were remedied on our invoice, and follow-up communication was prompt from the designer at least. Won't re-engage.

Tried to buy a refrigerator at the Florence Al store. Waited for 30 minutes for help. Plenty of…read moreworkers on the floor but no one could help or were even friendly. Felt very uncomfortable. This store is in dire need of customer service lessons. It is what it is, no one cares. Lowes lost a sale as Home Depot was only 1/2 mile away. Dave G

Everytime I go to this Lowe's everyone is very helpful. Most of the time I find exactly what I need.read more

The place is horrible I've listened to the manager standing around and talk about what's not…read moregetting done and I didn't hear him talk about a solution I heard him talk about people aren't coming in but I didn't hear a solution it's horrible I will not come back ever

Nice well stocked store, hate the layout. Separate entrance and exits so handicap parking people…read moreemded up walking too far if you can even find your way out. Dislike their 11 percent rebates, just drop the price 10 percent.

I love this store. Their indoor plant selection is the best in town. They are slightly more…read morehigher end but I can assure you that you will get what you pay for. The staff at this location are very knowledgeable, helpful and kind. They always greet you as if they know you when you walk in. Their outdoor plant selection is wonderful too and have way more to choose from then the larger stores in the area. I highly recommend.

Stopped in here a few weeks back to check out their indoor plants. Now I know that its winter time…read moreand I wasnt expecting too much of a variety of plants. I remember going through the store and seeing a huge display of snake plants and not much of anything else. I plan on coming back in the spring/summer to check out the plants again.

Love what they have here. It looks bigger from the outside…read more Friendly staff willing to help. The reason I'm giving this two stars is because of the prices. $5.00 plants was a bit much. I spent just over $75. I really thought their prices would have been just a little better. This was my first time here and again loved their selections but the prices were a bit too high for me so because of this I won't be coming back. I would at least recommend them giving discounts for buying more than 5-7 plants. Or some kind of incentive to buy more. There are other places that give me a better deal.

Get a phone system that works. Called 20x, has 2 options and both disconnect prior to getting to…read morelive human or recording. Skip this place, go a mile north to Oakland as better inventory and you can call to check before wasting trip...you know they answer phone.

I stopped by to find my baby sister a souvenir since she's all about scents. The shop is very cute,…read morewith a clean/modern design. I spent a good bit of time just sniffing their inventory and deciding if I wanted to make a candle. I ended up buying a two candles and plan to return for the candle making class with a friend.

We were definitely drawn into this little candle shop by the delicious sense that were wafting from…read moreinside. This is such a cute place. You can make your own candles. You could have yourself a little candle making party. We wanted to get a fun smelling candle. I could not believe I was smelling tomato leaf candles. They literally sent you. They had a beautiful Chardonnay. They had lavender and lilac. A wonderful sage smelling candle. Very reasonably priced. Such a fun activity to come make your own candles