Tried to buy a refrigerator at the Florence Al store. Waited for 30 minutes for help. Plenty of workers on the floor but no one could help or were even friendly. Felt very uncomfortable. This store is in dire need of customer service lessons. It is what it is, no one cares. Lowes lost a sale as Home Depot was only 1/2 mile away. Dave G read more

Everytime I go to this Lowe's everyone is very helpful. Most of the time I find exactly what I need.

Went to the Central Columbus location on Silver Drive. I needed to rent a truck to haul items that wouldn't fit in my Fiat 500. I was quoted a $216 refundable deposit, $19.95 for 90 minutes, and I had to insure that the gas tank was full upon return. I found this to be reasonable. Everyone at this store was extremely friendly and helpful. I picked up the truck, loaded it with my materials, drove home, unloaded the truck, and drove it back. I stopped at a gas station located right down the road from Lowe's. I proceeded to fill the tank. It took 5 gallons for a 12 mile total trip! Either the truck gets about 2 1/2 mpg or it wasn't a full tank when I picked it up. You can figure that one out :D When I showed the nice clerk the receipt and explained it to her, she asked her co-worker and called her supervisor. There was nothing they could do. That's pretty much unacceptable. Just be aware of this if and when you ever have to rent one of their trucks...the price of the gasoline cost me as much as my whole project. read more

I bought 20 feet of wire at a price of $ 133 . I need another that did not have and told me to go to a electric store down the road, i went there and got the part i needed, then asked them what they see the wire for it came to $ 42. I went to take back the wire to Lowe's in Heath they would not refund me the money because they said that have a policy they can't take back cut wire. The funny thing is they had an area where they were selling cut wire, so at some time someone got a refund. I said I was done with them and would be going to Home Depot, they don't care, and I do spend quite a bit of money in the last few years. read more

This Lowe's location is OK. It's a big box hardware store, so they have just about everything you may need. It's hard to find staff if you have a question and it's in an older part of town. I don't always feel the safest in their parking lot and you often see panhandlers. Probably my best visit there was when I went with my dad and we didn't have to ask for help, he just zoomed up and down the aisles and threw whatever I needed in the cart. And the folks at the paint counter were very nice. They are pet friendly, so I do like to take my dog there on occasion for a sniff, but I really do prefer the Hilliard or Polaris locations - this one is just closest. read more

The service was great! There were plenty of employees around being helpful. I was assisted by a young man who helped me find what I was looking for, selection and value were excellent. Very good experience read more

It is what it is. It's a big box store. If you would do it yourself or you know what you want or pro you can go in and get it. If not you looking for help to do a job chances are you going to have to wait and try your best to find someone to help you so you can get that accomplished? read more

I really enjoy shopping at Lowe's and because of that, it's usually my go-to whenever I need something handy. I've been making more trips than usual lately and Yelp recently pointed out that this location of Lowe's is the closest to me. Instead of driving all the way to Easton, I've been stopping by here... although I'm not sure I'll continue to do so. This location is placed in an odd spot, right off of 71. It's a little difficult to reach but once you're there parking is easy. The first thing I noticed is it's appears to be a little smaller than the other and the staff here isn't anywhere close to as friendly as the other locations I've been to in Columbus. I am accustomed to someone greeting me, plenty of educated staff around to assist if need be, etc. That is not the case here, at least based on by past couple of experiences. It was almost like the staff was avoiding me, instead of going out of their way to help out. Whenever I did track someone down to ask a question, they didn't have the answer. I appreciate this location due to how close by it is, but they could definitely improve their customer experience. Hire more staff, train them better, whatever you need to do. On the up side, it was clean and organized and checking out was a breeze. read more

Truly the most frustrated I've ever been with a company. We went in to talk about the process of getting some carpet because we were renovating half our basement. Was told to get any type of price estimate we needed to have a measurement done and then they would send us a breakdown. We schedule the measurement and they come out 3 weeks later. A week goes by and we haven't heard anything. Suddenly I start getting calls and emails twice a day asking if we are ready to order. I call back and say we never got an estimate. Guy says he'll send it again. A week goes by, no estimate, and the calls/emails start again. I respond, again asking for the estimate. This time he sends it. It's 100 sqft bigger than the contractors who are doing the rest of the reno. I ask about this and am told they measured correctly and that the reno guys were probably undershooting it to give me a cheaper estimate. Now my spouse is out of town and I tell the guy I want to wait until she's back (I tell him the day she gets back) before I complete the order. Calls keep coming. Finally we go into the store to order. They try to add a $90 "furniture moving fee" and I explain there is no furniture because its being renovated. They eventually get a manager and have the charge removed. I'm told 1-2 days before a call to schedule installation. I wait 4 days, no call. I call again, they say somebody in the store needs to send it to the installation team, and the rep promises to make sure they get that done in 1-2 days. I wait 3 days, no update, so I call again. Am told the same thing. I wait 3 days again, am told they made a mistake and have to order "an additional 720 sqft of carpet" which is bigger than the original measurement. Rep can't explain why they have to order additional carpet that is bigger than the already big measurement. I wait 30 minutes for a supervisor who says they are only order 60 sqfeet more because the pattern won't match otherwise. I explain that the drywall was recently installed so the sqft has only gone down, they say they can't do anything about it but make a big deal out of how they aren't going to charge us for the extra 60 sqft. I ask for a estimate for how long it will take to order this and get to installation and they can't tell me. I've never left a bad yelp review before but had to create an account just to make sure this doesn't happen again. read more

Love Lowes and those that work there. They are a helpful crew! Thanks for your service to the city!

I'm trying to order a door. I was told I had to pay for someone to come measure and they would schedule a time to come out. So, she took my credit card info and charged me. Well, someone called but she is in Raleigh, NC. I am in Columbus, OH. I am beyond frustrated, getting the runaround, cannot seem to get a refund. Even the woman sounded frustrated because she said, I can't come to Ohio to measure and we're in Raleigh, NC. I explained, I had no idea I would get a call from someone in NC. I am totally done with Lowe's. All I want is my refund for the measurement and I will be taking my business elswhere. read more

Came in this afternoon to grab a few for home improvement projects for my new house I'm moving into next month. Unfortunately, I wasn't not greeted when i came into the store, but they were really busy. After all, it is Saturday. We all have the same idea in mind, right. I could not really find any help so I was left to my own devices. I hardly come here and when I do I wanna hurry out. It's too much, because I wanna try all the projects I see on HVTV, and let's face it, I can't afford to do that. LOL! I did happen to find a young lady to ask a question about an item. She pointed towards where it could be, but I basically had to guess for the rest. I wish that she could have maybe guided be to the aisle a little more. I eventually found it and was on my way. Overall, I had an ok visit and didn't have an experience that would deter me from returning. Grade: B- read more

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Ordered a refrigerator and stove . I paid for delivery and install. I had to buy a water line and gas line that I did not need so they would hook it up. After they brought them in the house, said they don't do install. They made a phone call and then got in there truck and left. They scratched the handle trying to get in the door before they removed them and had to see it when they put it back on. I will not spend another dime in that shit hole ( south Columbus Ohio) read more

Nightmare getting washing machine installed. Had to take 3 days off work, 20+ phone calls, HORRIBLE customer service. They don't care about quality service. Phone numbers don't work - was told I needed to select the "secret" option 6. Shop somewhere else to avoid stress, headache, $. read more

Bathrooms are clean. All the doors lock. Soap and towel dispensers are full with the green option of hand dryers. Toilet liners are available. All the toilets flush great! This is what i expect for every home improvement stores bathrooms. read more

Lowe's Home Improvement - Home & Garden Near Me - Columbus, Ohio

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My rating is based completely off of customer service, the lowes itself is fine in my opinion, never had an issue with inventory or anything like that. If you need something delivered, go LITERALLY anywhere else. I bought an oven and needed it delivered and old one taken away. Lowes delivery extended my drop off time the night before this delivery was supposed to happen from noon-3 to 10-3, fine. The driver called and left a message saying he would be at my house in 45 minutes, I was going to make it in time! I called back to confirm I'd be there ten minutes later. By that time the drop off before me had canceled and they would be at my house in 5. I missed the drop off by 10 minutes...again fine, I wasn't available that's on me. My issue is that trying to reschedule, or get anyone on the phone to help reschedule has been a nightmare. It's been 5 days after the missed drop, I've left 2 messages and no one will call back. Not only that, I think it's odd that no one from lowes reached out to initiate the reschedule. I will absolutely recommend this store to anyone who needs something that they can manage on their own but otherwise I'd look elsewhere. read more

I don't like doing review updates. You'll notice I have almost 500 reviews and less than 20 updates. Sometimes I'll see people who only have 100 reviews and like 15 of them are for the same place. They just keep updating after every visit. This is either highly narcissistic, to think that people really care about each visit you take to this place, or just a poor understanding of what a reader wants. That said, there are times when something happens that changes your opinion of a place enough that you need to say something more. At Lowes on Silver Drive, this experience occurred on Black Friday this past week for me. I went in with a pretty clear understanding of what I wanted. I wanted to check on vacuums, as mine broke recently, get some paint, and buy the materials for some shelves I'm putting up in my kitchen (they will act in place of wall cabinetry, as it will save me hundreds of dollars and give the kitchen a quasi-commercial feel that I am shooting for in my design. Normally, or at least in my past experiences (which are many, note the check-in count), it can be very difficult to track down an employee here, and even more difficult to find one who doesn't just usher you into the direction of some aisle without much in the way of real help or guidance. This was so not the case on Friday. First of all, a man who has to be the most well-versed paint expert I've ever encountered guided me through my paint selection process. I've bought paint here before. Never have I had so much insight and assistance given to what base was the right one for me. I explained that the room in question had already been primed, although this was a while back so it was marked up a bit. I explained that I needed something that I could wipe down, so as to minimize the damage of my dog's ever-present slobber. I gave the most basic guesstimate of the dimensions of the room. With this information, he was able to guide me to a base that includes a primer in it to make sure the marks didn't show through, a semi-gloss so I could wipe down slobber, and an estimate of how many gallons I should need for the room. Best paint buying experience I've ever had. And I learned something. Then a lady, who is crazy knowledgeable about windows and doors (she's helped me there before), saves me $10 by explaining that there is essentially no difference between these two different kinds of wood, given the job (the shelves). After that, another employee helps me pick out the right size mounting hardware for my shelves, given the dimensions of the wood. And if that wasn't enough, I found a crazy deal on a new vacuum for just $39. A great day of home improvement shopping, even if I dropped a few hundred clams. read more

Lowe's is always exciting for me because it means spring is here! Lowe's, this location specifically, has been my go-to since I moved to the area. My wife and I always get our garden supplies here. We stopped in yesterday because we needed potting soil for a couple indoor plants. We found it without issues. Checked out without issues. Everything was fine. I decided to write a review because I've been stopping by now-and-again for 3 years and have never once had any issues. This location is great and I'd recommend it! read more

At Lowe's Thurs night. I counted 8 clerks (4 n one group) talking to each other, no customer n sight. Saw 4 others walking around, 1 working w a customer & a clerk on her phone at check out. I made eye contact with each, none offered to help or stopped sHooting the s***!with one another. After 15 min wait, the 1 clerk working with customer finished with them helped me. An online way to find a part would b faster & Lowes could lower prices by firing folks just taking up space... After reading all other posts, it's clear staff r AWOL while collecting their pay. Maybe it's management that needs to collect unemployment. read more

This place is hit or miss, even on the same day with the same people. First of all, you never know if you'll be able to find anyone if you need help, and if you do, they will answer your question while walking away from you, clearly with more important things to do. On the other hand, some days I've had absolutely delightful experiences with the paint department and wonderful customer service! Odd. read more

Lowe's Home Improvement - Home & Garden Near Me - Columbus, Ohio

From 6am to 10p all day, every day hear their over head system. when they need a cashier, not only do I hear it but people I have on the other end of my calls hear it, that's how loud it is. I'm at least a couple miles from Lowe's on 4th street in Clintonville. I , nor the entire neighborhood does not neewverytine read more

Maybe it's Lowe's, or maybe it's this location. But they just didn't have what I need. That's often true of Lowe's- they have more decorative stuff, less heavy duty hardware. There's a fair amount of that too, of course, but when I get into complicated projects I usually end up having to go to Home Depot. This location seems to have less useful stuff than usual. It is the closest big box hardware store to me, so I stop by if I'm on the way to work, but I usually leave disappointed. Plus, customer service seems almost non-existent. No one offered to help me this trip, and the guy I asked for help wasn't able to offer any. So, yay. read more

My review is on my recent trip to look at the plant section. I was impressed with the customer social distancing and mask wearing. Additionally, on the radio there were reminders. I did notice that the line to check out was very long as there was only one check out in the garden area. When the staff switched and the new person showed up without a mask (it was around their neck) many people, including myself went inside to check out. Selection and prices were great. Overall good experience. Please wear a mask if you are able. read more

Lowe's is doing nothing to enforce that either their employees are wearing their masks correctly or the customers are wearing masks AT ALL. They had the privilege of being completely open during the lockdown and their business model has been able to withstand the brunt of the pandemic much better than any other industry. It's absolutely shameful that the management of Lowe's doesn't enforce mask wearing. Lowe's is contributing to the sickness that's rocking our country and standing idly by while they rake in money. read more

If I need anything for our place, I immediately head to this Lowe's location. It's the closest one with great selections and range of open hours. From small things like screw drivers, to large items like appliances, patio furnitures, and light fixtures, I check this place first. I've been wary going to stores during the pandemic, but I see everyone wearing masks here. read more

Lowes is a good company but unfortunately this location is poorly run. The location is outstanding, in the middle of Columbus right off 71, but that may be its saving grace as the only big box home improvement store in central Ohio. They have a good selection of products, lumber, appliances, and a seasonal garden center. They have a large parking lot and they seem to do a good job of keeping it cart free. The bad, getting help. Management has no idea what to do about staffing or hiring knowledgable employees. Why have employee call buttons if no one answers them. You should not have to wander around for ten minutes to find an employee on the floor and then wait another ten minutes for them to find someone from the right department to assist you. If management is going to hire anyone that can pass a drug test that walks in the door, you need to train them for the department that they work in, stop putting the plumbers in the electrical section, and put the ones who know nothing on the registers instead of in the tool department where they are unable to answer the most basic questions. Make sure you lock your doors and secure your valuable is the parking lot. Despite having employees in the lot, they don't keep an eye out for trouble and the security officers stay inside unless they have to step out to make a phone call. read more

On September 17th, 2022, I purchased and picked the following Microwave at a local Lowes: "Whirlpool 1.9-cu ft 1000-Watt Over-the-Range Microwave with Sensor Cooking (White)". It was ordered online. Had the intention to install it in my kitchen which has a basic over the hood exhaust fan. Let the unit sitting in my garage for a few days, since -- like most people -- I often don't have time or willingness or inclination to install such a thing right away. Then found out that the electrical wire for the microwave was not present (house is relatively new, so I assumed it had the proper wire since it had an extra breaker in the panel labeled kitchen with no active circuit connected to it). Then, after about 2 weeks, I found out that the proper wiring was not there. Never opened the Microwave, and it was sealed in its original packaging/box. It would never have occurred to me that there would be problem in returning it, but in any case (wanted to make sure in order not to waste my time and trip) I called Lowes explaining the situation and was told that I could go to the store and return the appliance. Once I arrive there was told that the never opened Microwave bought about two weeks ago could not be returned and that the return window is of 48 hours. 48 hours? Really, in 2022? Heck I could have bought a similar microwave at amazon and have returned it in over 2 months afterwards with no questions asked even after having opened and used it and whatnot (not that I do such thing, but it is known to be done); and amazon would even gladly have paid the return shipping cost. For that type of situation to take place with a large retailer in 2022 is almost surreal and really bizarre. It is particularly more bizarre whence one takes into account the fact that it is not a plug and play device that you simply unbox, plug and test it right away (at least for basic functionality). I have bought things at amazon almost a month ago that I haven't even unboxed yet due to time constrains and willingness to do so. Glad Amazon has great customer service that will accommodate your situation even after the time return window has expired (which by the way is very robust to begin with). I particularly don't like to buy things at amazon due to the political leanings of its leadership and the massive concentration of economic power in a single company; but unfortunately, often, one does not have many choices considering how bizarre the alternatives may be. Guess, the only thing one should buy at Lowes -- if anything -- is lumber and plywood while Lowes is still around. read more

I tried leaving a review for an employee named Jesse who works at this location because he was extremely helpful with something they were about to stop selling so it was hard to find. I couldn't complete the Lowe's survey on their receipt so I guess I'm doing it here instead! read more

I needed a law mower, so I called this store. The person on the phone was very helpful and told me what was in stock/answered the questions I had. Also Frank helped me very quickly, and packed it into my car for me. Shout out to those two for getting me the tool I needed quickly and easily. read more

I shop at this Lowes at least twice a week, lately for paint. "Don" in the paint department is the reason for this review. It's bad enough that his shirts are too short and I've seen his butt crack on more than one occasion, but he's also not friendly, and not particularly helpful. This evening he topped it off and made me the wrong paint (he did give 10% off to make up for it) however the new can has the paint dye on the rim.. I feel like that might need to go in the paint container....... I'm not going to stop frequenting this Lowes because of its location, but I am seriously in the quality of service here. read more

Bought a kobalt lawn mower a few months ago, called them today since it broke and I wanted to exchange it (kobalt has a 5 year no hassle exchange guarantee on their mowers), this lowes insisted you could only exchange the mower within 30days , clearly they did not know their own brands existing warranty policy. I went to the lowes by easton and they immediately exchanged it no questions asked. I wouldn't come to this lowes for anything requiring assistance. read more

The customer service is horrible. I try calling them numerous times to get in touch with a manager and they just hang up on you or put you on hold, pick the phone back up, and then hang it up. Managers at the store itself can never be found, and employees don't do anything to help you find them. I've been waiting weeks to get my schedule so I can start working, yet, can never find anyone to help. read more

My roommates and I made a small hole in the wall of our house last weekend. I went here to get some supplies and the employees were useless. I showed two of them my list of supplies I needed and they wouldn't get the supplies for me. Then, the cashier accused me of stealing a piece of drywall. Yeah right, I'm fucking rich as fuck and don't need you $8 drywall. Also, I'm pretty sure the cashier was racist read more

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Probably the worst experience a person could have when buying an appliance. Purchased a refrigerator on the Wednesday before Thanksgiving because mine died. Understandable that they couldn't get it delivered by then. No problem. So they scheduled delivery for Friday. Fine. Friday comes and they show up with the refrigerator at the incorrect address. When this is made apparent they absolutely refused to accept responsibility and refused to deliver it to me. "That's not how it works" was their reasoning and said it would have to be rescheduled for the next day. Saturday. It is now Saturday as i write this review and now they claim "their trucks are full" and now it will be Monday. Now all my refrigerated foods have gone bad. Completely unapologetic attitude and appalling costumer service. I recommend literally any other establishment that isn't the silver drive location of Lowe's. read more

Alright, I admit it, I love going to Lowe's. Not something I'd have pictures myself saying. I could spend hours looking at everything. In the process of remodeling our bathroom, and it's like heaven. I don't know what else to say. People are helpful, and they've got what you need! read more

My friend, Kyle, tried to enter the Garden Center at 6:15am when the website said it would be open at 6:00am. To Kyle's surprise, the Garden Center was closed. I will never go to this Lowe's again after hearing my friend Kyle's story. read more

Good for cutting wood I'm not much for big warehouse stores like lowes and Home depot. I would rather go to a small hardware store since I don't have a house and do not require much of what is in Lowe's. however my hobby of car audio causes me to buy a lot of wood that I have to transport to and fro in my little honda civic. full sheets of wood come in 97"x48" boards: no way that is fitting in my car whole. So i have to get it cut. This Lowe's always cuts the wood properly as I request it. They are usually pretty quick about it too. Their prices aren't as good as Menard's, but they are better than home depot. read more

I'm giving this Lowe's a three star rating because it seems average. I wasn't disappointed and I wasn't wowed. If you like Lowe's other stores, you'll be satisfied here. Personally, I find the layout a bit confusing, and I always have trouble finding what I need. Lowe's stores are just really big, and I find myself walking back and forth a lot in them. However, since all Lowe's are like that, this one must be average. The employees have always been helpful when I've asked questions. I usually leave with what I need. They do wood cutting in the lumber section. I've used it once, and it was time-saving and very helpful. In the springtime, they have a good selection of seeds and gardening supplies. They didn't carry plain seed starters until May, which was a bummer. I recently went looking for a string of blue Christmas lights, and they only had the pricey, big LED ones. Also a bummer. read more

I admittedly don't do a lot of home improvement shopping, gardening, painting, etc, But with that said, I somehow frequent this Lowe's more than I should. I recently purchased my Christmas tree here, because I believe in doing things at the last minute, and it actually paid off. I paid like $8 for my tree as a result. I also picked up a santa hat that was much less than the price on the tag, and also an ornament that was priced the same. I think this is a good stop if you're looking for home improvement items, but might not be for you if you're looking for items that are more decorative. read more

Waited for 30 minutes for help only to get nothing of use. I might as well have asked the dog. To be fair, once someone came by to help me, she was SUPER helpful. I appreciated her going the distance for me. read more