Chris Bearden fixed my guitar. He's been here for 14 years. He's amazing and knows exactly what he's doing. Thank you so much Chris for fixing my baby, and polishing it to make it look pretty for my shows! Go to Chris!!!! read more

My 8 year old is learning the electric guitar. I drove 2 hours for their tour and it was fantastic. It was great to see each step of the factory. His headphones were not working very well and were a bit too big for him but he stayed close enough to hear our well-versed guide. Id recommend bringing little earbuds for children his age. The workers are good sports for letting the tourists photograph and video them. I'm sure it's a little awkward for them. At the end, he got to test out several of their guitars. He's a beginner but he found his next guitar (mini gs-e). Great way to keep inspiring and educating young musicians. read more

Taylor Guitars - Sounds rooms - Guitar Stores Near Me - El Cajon, California

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Picked up my 552 ec 12 string yesterday . It plays and sounds better . The guy's in the repair shop did a outstanding job on her , THANK YOU ! read more

A couple years ago, I was gifted my first acoustic guitar: a beautiful Baby Taylor. 4 years ago that, the neck fell off. (Long story.) For over 2 years after that, I was heartbroken thinking that I could never fix it again. I went to several luthiers for help, who all said they'd "try" to fix it with glue + clamp for $65-80, with no guarantee that it'd work or would last. I didn't have the money to take the risk, so I wasn't able to enjoy my guitar for too long. One day I decided to call Taylor Guitars in this location and speak to them about fixing my guitar. (Don't know why I didn't think of it sooner!) Customer service was so fast, and to the point. And better yet-- I was told I could replace the whole neck with strings and all for ~$100. Pretty much a guarantee that my guitar could be fixed. I'm currently living in NorCal so I had a friend take it in for me. I called them to pay for repairs, and it turns out, I had a warranty since I'm the original owner. I didn't have to pay for any of the repairs. I just had to pay for the shipping of my guitar back to Davis, which costed ~$30 I think. Now here I am, reunited with my guitar and just as in love with it as when I first got it. I love my guitar. I love the service I received from Taylor Guitars in my time of need. I wish I remembered the names of the 2-3 gentlemen that I spoke to so I can commend them here. Thank you, thank you! read more

I have owned a Taylor 814CE for 5 years. Last weekend I took it to George's Music in Jacksonville Beach, Florida where there was a Taylor Road Show. Zack from Taylor Guitars was there, and did a neck reset, as well as installed a new saddle, all at no cost to me! While I was waiting for my guitar to be repaired, I got to play many models of the Taylor line that I had never even seen before. It was a great experience, and my guitar plays and sounds like a dream. I am thankful I own a Taylor Guitar! read more

Taylor Guitars is in my opinion the best acoustic guitar maker. I love that bright crystal clear Taylor sound. Their customer service is top notch too. I suggest taking the free factory tour to learn more about the guitars. One thing I love about being a Taylor owner is the free subscription to Wood and Steel magazine. read more

I've been playing the guitar for nearly 45 years now, so my experience should count for something on this subject. When I finally decided to spend some serious, significant money on a new instrument that suited my tastes, musical genre (finger style and Hawaiian slack-key) and accounting for early-stage arthritis in my left hand, I decided right away to avoid taking any so-called "professional" reviews and opinions seriously. After doing much homework and learning what local luthiers charged for the kind of instrument I was after with the characteristics I wanted, it was clear that the "boutique" route was going to end up being significantly more money than I wanted to spend (upwards of $6,000 + dollars); and even then, there was no real guarantee that the end product I'd order would sound the way I wanted; after all, the main purpose of an instrument is to sound good, no? Anyway, I immediately ruled out any temptation to pursue on-line offers- it's too easy for someone to misrepresent their instrument and it's impossible to hear the actual instrument's nuances, even with the best MP3 sound snippets. Whatever instrument I was going to buy would have to be one that my actual hands played and my actual ears heard; although perhaps this is an overly-cautious policy when it comes to electric instruments if you're considering a high-end guitar and you pester the hell out of the seller for pictures of every square inch of the instrument... but an acoustic guitar is an entirely different animal altogether. There are no two high-end acoustic guitars that sound, play or "feel" identically, no matter what some gum-popping kid with massive acne and a bad cigarette cough will tell you. Different set-ups, string condition, glues, bracing techniques, wood types, wood origins, finishing technique and moisture content all contribute to tone quality. As far as cosmetic details and playability are concerned, for me it's academic: any instrument that exceeds $3,000 had better be flawless in build execution and attention to detail. So what did I finally end up purchasing? My contact at a local shop called me one afternoon to let me know that someone had brought in a very nice late 2011 Taylor K24ce for trade and would I be interested in checking it out? (I'd tried one of the new K24s with the wood inlays and been moderately impressed, but the instrument hadn't opened up yet and the $4,500 price exceeded my upper limit and was a bit daunting) So on a whim, we drove there and sat down with the guitar: it turned out neck that the neck contour and thickness was perfect; apparently those clunky, factory-issued Nanoweb strings were never changed (to my ear, coated strings sound like strips of garden hose). As expected, the finish, the abalone inlay work and wood were flawless. The neck did need adjustment though, as the relief was too light and caused the intonation to be sharp above the 5th fret. So why did I buy it? Even with horrible strings, I could hear the timbre of the bottom end of the instrument, and the mid-range was just where it needed to be for my playing style. It was obvious to me that this instrument had been someone's impulse purchase because it was "pretty" - not for what it was capable of musically producing. I took it home, cleaned the dust and fingerprints, cleaned up the fretboard with 0000 steel wool, applied some Guitar Honey and restrung it with some John Pearse 12s. After a slight neck adjustment to tighten up the action about a millimeter, I spent the rest of the evening and most of the next day throwing everything I knew (and some things I thought I didn't!) at that instrument and after each attempt, I was convinced that I had finally found what I was after. Taylor instruments are amazing- not only for their sound and quality of craftsmanship: they're amazing because in spite of the fact that they've automated many of the build processes that traditional luthiers like Martin, Santa Cruz and Breedlove use that can introduce variables and flaws, making for costly repairs years later (check out how much a neck reset for a Martin will set you back and you will weep like a little girl), the Taylor instruments (anyway the ones I've tried out before I settled on my final purchase) still retain that intangible "thing" that gives each their own character. Some are unexpectedly fabulous like mine; most sound better than boutique guitars costing thousands more- while a few are merely "good". Whether it's Bob Taylor's internal bracing designs, his body shape dimensions, the edge relief rout that helps give his guitar tops the mechanical characteristics of a piano sound board - all these are engineering attributes which mean nothing whatsoever unless they combine to produce a superior sounding instrument. Mine does. And I'm extremely grateful for the workmanship, skills and engineering prowess that enabled an American business to produce my instrument that will hopefully become a prized family heirloom. read more

I don't usually write reviews. However, after my experience with Taylor's customer service I thought it was warranted. I purchased a GA3 through on online store and received the guitar today. It's a beautiful instrument! The guitar doesn't come with a pickguard, it's an option to put one on. However, it's such a nice and expensive guitar that I didn't want to play it once without having it protected. I called Taylor Guitars yesterday to check on the price of the pickguard and what they would charge me to put it on. I play guitars, I'm not much of a fixer. At any rate, I got a live person when I called. They couldn't answer my question, but transferred me to someone who could. I was told that the pickguard would be $10 and it would be free to put it on. They did say I would have to leave the guitar for the day. I received the guitar today. Within a couple of hours of receiving it. I took it to Taylor to have them put on the pickguard. I was ready to leave my new baby there overnight, if necessary. However, Patrick, the rep. who helped me, told me he could do it while I waited. He took the guitar in the back, installed the pickguard and also adjusted the truss rod and gave it a quick look over to make sure everything was good to go on it. When he brought it back I asked him how much I owed him. He told me I didn't owe a thing. What fantastic customer service! I didn't have to leave it over night, they didn't charge me for the pickguard and he gave it a good once over and adjustment without me having to ask. You really can't ask for more than that. I wish everyone offered customer service the way Taylor Guitars does! I'm definitely a happy camper and would give them 10 stars if it were possible. read more

This place was well worth the time. Very interesting tour, and I believe they have all of the guitars currently in production up for you to play in a couple rooms. Even have a few sound rooms with a closed door and amp, if you really were feeling cocky. It's only about 20 mins away from San Diego. Thoroughly enjoyed myself. read more

This is a wonderful guitar if you don't live in a humid environment. I bought a full size performance model for about $1000.00 ten years ago but it was a shape shifter and it would not stay in tune. Had to sell to someone with a studio. Three years ago I bought a GS Mini and the neck went out immediately. The business that sold it to me closed down so I took it to a former Taylor rep and got the "shim" adjusted. Then the guy informed me that the bridge was delaminating but not to worry because it would take a while to pop off. Took it home and it sang like an angel for two weeks before neck cracked at the base where it is connected to the body. I contacted Taylor and sent them pix but they informed me that while it might be covered by warranty still I would have to drive 3 hours over the volcano to their now only local representative because the pictures weren't enough proof. I have a better idea why our local guy went out of business. Also my fix it guy who used to be a Taylor rep said they used to pay well now not so much so he would never go back. Great. Do not buy these products if you live in a humid environment!!!! Expensive mistake. read more

Great tour, lasted about 1 hour 20 minutes. Get to play with displayed guitars. Everyone was very friendly and helpful.

The guitars are great. I purchased a $7000 limited edition acoustic that I absolutely love. I cannot, however, get them to respond to any customer service inquiries. This is why I am giving a 3 star rating. I really wish I could honestly score them higher, but when the verbiage on the website talks about commitment to customer service, and I cannot get a response after spending that much on a guitar, I become appalled. So although I will never sell this guitar, I also cannot recommend them at a customer service level. read more

What a tour!!! This is a must thing to experience in San Diego. Taylor Guitar provides an excellent, excellent factory tour weekdays, Monday through Friday at 1pm. No cost and no reservation required, simply be at front desk by 1pm. Everyone is issued headphone with receiver such that you can hear your tour guide every step of the way. And since you are in high tech production facility that produces 200 high quality guitars per day - there's lots of noise. The head phones were a nice tough and allowed the guide to easily be heard. We came away impressed and wanting to return whenever friends visit from out of town. read more

Customer Service at the factory is first rate. They took my guitar in for warranty repairs (fret buzz) no problem, only questions asked had to do with what I was experiencing with the guitar. The staff was extremely genuinely friendly. Looking forward to having my guitar back in service, and will update this post with info on how that went, but now that my guitar is being done over in the US facility I have no worries that my guitar is in great hands.) I shouldn't have waited so long to visit the Taylor Guitars, it was neat to be there and know that some of the worlds best artists have been in there and play their guitars for some good reasons 1.Sound 2. Customer Service (people who stand behind their product and are there when you need them). Thanks Taylor Guitars! read more

My favorite part of the tour was how every time we walked into a new room, there was a Taylor hanging on the wall for the employees to play during their breaks or whenever. I thought that was awesome. I also liked all the stories of the different kinds of woods, like the koa, and I liked how they made to liberty guitar. read more

I just bought a Big Baby from a retailer and had a flaw on the neck board. Taylor Guitar stepped up. A top notch company. They are 100% behind their product and they back up their retailer too. Customer service helpful and cares about customer's satisfaction. What is just is important to me is not only high quality product but who stands behinds it . That is what Taylor Guitar stands for. read more

If you have a son or daughter who love guitars, this is the place to visit. While vacationing in Pacific Beach, I found this gem online and took my guitar-playing son and his bassist cousin to this free tour. Impressive 1.5 hours and one of the highlights of our trip to SD. read more

Amazing people and amazing guitars. I loved the staff and the faculty. I really hope to work at that factory one day hopefully in the best future. The tour was amazing and awe inspiring. Would recommend others to visit read more

Great factory tour, although the tour guide's patter could use a bit more polish at times. Very friendly people, great facility. It's good to see manufacturing still alive and well in the US, especially in CA! read more

Can't go wrong with a Taylor. I have two and play them before I play any others. Nice sound, nice action. I did get a "factory tour" -- unofficially. It was pretty neat. See if you can get the tour. Nice people there. I guess they have to work 24/7 to keep up with demand. read more

took a tour of the facility today with my son. It was free and the gentlemen leading the tour was very kind and helpful. It was super informative as we had never seen how guitars are made. If your looking for something fun for the family to do that's cheap take a look at a tour of the Taylor Guitar factory. Very cool. read more

I have been a 614CE Taylor guitar owner since 2003 and could not be more happier. For over a decade, they have been there for my taylor and go above and beyond. Just 2 weeks ago I brought my Taylor in and they totally cleaned out and fixed the battery mechanism and all at no cost. Not only do they make incredible guitars, they are also amazing humans as well. read more

I have never been compelled to write a review on the internet, however this company has made my experience quite miserable. Their repair tech Eric had contacted me after I sent in my guitar for repairs. He asked me what I wanted done and I asked him for 4 items to be repaired - the neck had a stress crack - the front had 2 stress cracks - one of the pins had been lost and needed replacement - a blemish on the back. After spending $150 to ship the guitar to them, Eric advised me that these items would cost $750, plus there would be tax, plus return shipping. These repairs would cost more than the $1,000 I paid for the guitar, but I was assured that it would be well worth it. When they called me to tell me the guitar was finished, I was very excited. I asked that they send me a picture of the guitar / repairs. The pictures came and I was absolutely amazed at how 2 of the 4 items had not been fixed. The cracks on the front looked exactly the same, the blemish on the back was not touched! When I spoke to Eric who never gave me anything in writing said "we can fix these items but it would cost you more money". We've been going back and forth with this now for 6 months and this guy is an absolute joke. I am 52 years old and have never written a negative review on the internet until I came across this guy. He never sent me anything in writing, he just asked me what I wanted, gave me a price, I agreed, and then he delivered half of what I asked for and asked me for more money to fix what we already agreed upon! Taylor is a great instrument, this guy has to be removed from their staff. read more

I wish I could give ten stars. Not only are their guitars the highest quality, their customer service is equally as good. I can't imagine ever investing in anything other that a Taylor! read more

This place was a must for my bf and I's trip to San Diego. We took the tour on 3/22/18 and absolutely loved it. It was so fascinating! One thing we didn't like was how rude the guy at the front desk was. He avoided speaking to us. When we did ask him questions, he was so defensive. He didn't seem like he wanted to be there. Overall, the experience was great. read more

Let me first say I've been in business for over 20 years working with woods and glues. I knew when I looked my Taylor Guitar over that it had a glue joint failure. So I called Taylor and the rep said to take it to a Taylor repair center. (100 plus miles away). After 500 miles of driving I came away very disappointed. I told the Taylor rep that I bought it from a reputable seller on Ebay. He never mentioned at this point that if it was bought from anyone but a dealer it had no warranty. I then proceeded to drive to a city I absolutely hate for a repair. I was then told it would cost 150 dollars plus 40 dollars for packing to send it back to Taylor. I was ok with this so I said to go ahead. Make N Music of Frederick, MD said I would have to fax a copy of the sales receipt to him. After a few more days I was contacted by Taylor and he used the term (USED). This infuriated me and I told him it was a new Guitar. He told me it was not purchased at a dealer. (They need to tell ebay that guitars sold on ebay have NO WARRANTY. At this point Taylor said I would have to pay an additional 250 dollars for a repair on a NEW guitar. We are now up to 450 dollars plus. I decided to go back to Make N Music in Frederick, MD and pick up the guitar. At Make N Music I was told it was a quote a (USED) guitar and i didn't get any papers. I opened the case and showed him the papers. The same disagreement ensued. Infuriated again I told them I would write reviews everywhere I could find on the internet I was told to quote (GO FOR IT). It seems a few people need a lesson in tactfulness. Taylor makes a great guitar and this is not my first. I have two right now and have had four others but I'm not sure I ever want to own another one. After reading about the music video about United Airlines breaking a Taylor guitar you would think Taylor might be a little more concerned about their image on web sites like this one. The article I read said a well handled caller will tell three people and a mishandled caller will tell 3000 people. I intend to tell 3000. Totals are 450 dollars to send back and repair at Taylor plus 500 miles of driving. I took it to a local Luthier a half mile away and watched as he removed the bridge (5 minutes) and saw the faulty glue joint and lack of enough glue. He said he'd have it ready in 2 days and it would cost 60 dollars. It seems to me that Taylor could have handled this better as well as Make N Music. the Taylor repair center in Frederick, MD. read more

I recently acquired a 30-year-old Taylor and it's the best acoustic guitar I've ever owned. I've owned Martin, Yamaha, Takamine, Kay, Woods, and so many more but this blows them all away. read more

Order a stardard part (1 3/4" replacement nut) for my 414ce. The original nut had signs of bad manufacturing from the begining, broke my G-String all the time. Ordered the replacement nut (overnight priority) 8 days before an important gig. Replacement nut still is not here (10th day). Bad services read more

Awesome in-depth tours of one of America's finest guitar makers. It is easy to book a tour with Taylor over the phone. When you arrive their waiting room is full of beautiful guitars. I was surprised when a guide came up to me and said, "Why don't you try one?", unexpected to say the least! So I proceeded to try out about 20 different Taylor Guitars. They even have a little amp room for their electric models! They sounded awesome. The factory tour began on schedule and included a headset that was wired in with the tour guide's microphone. I only wished that they had used a better condenser mic that did not pick up so much factory noise, but it is a great idea. The tour was thorough and informative. I learned a lot and had a great time. They even give free Taylor coasters as souvenirs! When ever guitar fans come visit me in San Diego you know where we will be heading! Thanks read more

There are several guitar companies that make great guitars, but I have never in my life experienced Taylor's quality of customer service. I'm sure they're not perfect (as opposed to some of the passionately grouchy posters here must be), but I have had nothing but wonderful experiences in my dealings with the company, and I absolutely love my 710CE and GS mini. read more

Absolutely awesome experience! The staff was knowledgable and very friendly. We enjoyed the factory tour and our guide was pretty good too. He knew what he was talking about. I was impressed by the people in the factory as well. The precision and the attention to detail that the workers use when building their guitars was impressive. They were very meticulous and clearly wanted to deliver a good product, and they enjoyed what they did. They were also more than happy to tell visitors about what they were doing and why they were doing it that way. They know how to make a good guitar and took pride in their work. They also have guitars on display that you can try out. Everything from Koa to maple to rosewood. They didn't have as many as I expected, but they represented a little bit of everything that they build. There are also two quiet rooms where you can plug the guitars into some amplifiers. We literally stayed probably 4 hours between the tour and just trying out the guitars. We were the first ones there and last to leave. Overall a great experience! We literally flew from Detroit to San Diego just to tour Taylor. Can't wait to buy our next Taylor. Highly recommend a visit. read more