Our experience with Taylor Morrison has been extremely disappointing, especially when it comes to warranty service and quality control after closing. Since moving in, we've dealt with numerous drywall issues, visible seams, excessive screw pops, uneven finishing, flooring concerns, and repair attempts that often created additional problems instead of resolving the original ones. We've also experienced scheduling issues, contractors not showing up as promised, poor communication, and repeated assurances that things were "fixed" when they clearly were not. What has been most frustrating is the lack of accountability and transparency throughout the process. We've spent countless hours documenting issues, following up, and pushing for answers that should have been addressed proactively by the builder. At times it has felt like the goal was simply to close tickets rather than truly correct the workmanship concerns. Buying a home is one of the biggest investments a family makes, and we expected a much higher level of craftsmanship and customer care from a national builder. Unfortunately, our experience has left us feeling ignored and exhausted. Do it if you want, but buyer beware -- they're selling you shit. read more

I bought my first home from Taylor Morrison in Atlanta, Cumming, expecting high quality, but after a year, I'm disappointed. There are multiple issues--landscaping, drywall, paint, flooring, garage installation, and persistent squeaking upstairs--suggesting poor workmanship and lack of proper inspection. Communication about property restrictions was also lacking. It feels like the focus is on finishing and selling homes rather than ensuring quality, with many problems pushed into the warranty phase. While the warranty team is polite, most issues are deemed "acceptable" or only temporarily fixed. Overall, I don't see the value in paying premium prices for this level of quality. My takeaway: avoid inventory homes, as upgrades may come at the cost of workmanship. I wouldn't prioritize or recommend Taylor Morrison and likely won't purchase from them again. read more

It's been 2 years since we moved into a TM home in Alpharetta. Most of our doors do not shut, the sod has mostly died, the caulking on most finish's is sloppy, the cabinets are suspect as being cheaply made, etc, etc. I waited to ensure I was not overreacting to my initial impressions. Have built 5 homes in my past and never had the amount of sub-par building materials used, lack of craftsmanship and quality control. Would not even buy another one as I think they simply don't care. read more

I DO NOT recommend buying ANY house built by Taylor Morrison! Firstly, the homes are quickly built which means they have electrical problems, A/C unit issues, cheap cabinets, doors, faucets, uneven walls, etc. When I first moved into my home the house ALREADY had A/C and electrical issues. They came and literally did a quick fix that wouldn't be long term. I had to hire another company to fix the issue. How does a NEW A/C unit have old parts that need to be replaced so my unit can work again? The homes were literally slapped together in the matter of a couple of months. Secondly, they don't fix ANY issues a home may have that they caused. Lastly, the builders/people in charge of the builders are not pleasant people. Rude, cross boundaries, aren't willing to help, and have no care about the little details of the home. They obviously are only in this business for the money! read more

Bought a home from Taylor Morrison out in Cumming, GA. First red flag, was when the sales agent told us the formal dining area flooring came standard with the LVP plank and the living room was the only place we would have to pay extra for LVP, which was not the case. 2) Getting a response from the sales agent was horrid. 3) like another reviewer, when installing the racks in my pantry. Put a hole through one of the bathroom pipes (disgusting) from my upstairs bathroom, took them awhile but it was finally fixed. 4) The one year follow-up... the system they use to place tickets for warranty repairs is called Hypen Solutions. This is the same system you are suppose to place a ticket for your follow-up. I logged in to see a ticket had automatically been placed for my one year follow up and I waited thinking I was going to be contacted by their customer warranty representative. My warranty end date came and I grew concerned, so I emailed the customer "care" lead who proceeds to tell me it is the homeowners responsibility to place tickets in. In which, I responded with ticket was placed. Here's the kicker, the ticket placed isn't valid because they have no control what the system they've chosen does..... what?! So if I chose a system and it doesn't do what it's suppose to and it affects my customers I'm not responsible? So yea, take your hard earned money elsewhere. I should've seen all the red flags and went elsewhere. read more

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A company designated as a good or great company is more than just a company that provides a good or great product or service. It's also one that provides a good or great "customer experience" when invariably something goes wrong. Especially when it is beyond the warranty period. Up until recently (if asked) I would have said Taylor Morrison Homes was a good company. All that changed a few weeks ago. I reached out to Sheryl Palmer the CEO of Taylor Morrison to share with her a problem we were having with the townhome we purchased from them in 2016. As empty nesters we were downsizing from a 7,0000 square foot home to a 2,700 square foot townhouse built by them. We were the first to purchase one of the four connected townhomes. Our initial experience with the company was great. We were impressed with quality of the build and the people we interfaced with. Fast forward to the final walkthrough before closing and one of the things we questioned at the time was the water running in the laundry room from a 1/2 White PEX tube into the run-off drain for the wash machine. We were told it was nothing to worry about; it was just "excess condensation." 1-year later at end of our warranty period when we raised the same concern once again, we were told by the Warranty Manager (Farizad Hashemi) this was nothing to worry about. We lived with this for 6-years and thought no more about it because Taylor Morrison said it was nothing to worry about. Then something happened in our community of 26 townhomes that provided an opportunity to compare our water bill to other homes in the community for the past 17-months. Other similar sized townhomes with a similar number of occupants consumed on average monthly 2,500 gallons of water versus our average of 6,689 gallons. In other words we were consuming almost 2.5 times more water. We hired a contractor to figure out what was going on. In our laundry room we had two cut-outs. The one on the right was for the wash machine hookup and the one on the left (where the water was coming from) had a pipe fitting with the white PEX tube coming out from it to the cut-out on the right into the wash machine drain pipe. The contractor could not figure out the purpose for the one on the left and especially since no other townhome in our subdivision had one. He thought that maybe originally they were planning on installing a utility sink in the laundry room with a cold water sprayer. He recommended capping it right about were it was flowing into the drain pipe. Later that night water started leaking from the top of the pipe fitting in the left cut-out and caused damage to the ceiling on the floor below it. We had to shut off the water coming into the house. The next day the contractor came back and removed the pipe fitting in the cut-out on the left and capped the remaining PEX tube. The next day after contacting the CEO of Taylor Morrison I received a call from the VP of Construction - Ronnie Cline. he informed me that what I was calling a "pipe fitting" was the Thermal Expansion Valve. He went on to say it was required by code but never explained why no other unit had one. He made it crystal clear to me that this was well beyond the warranty period and that nothing could be done at this point. He went on to basically accusing me of creating my own problem by not hiring a licensed plumber. It appears he never considered how difficult it is to get a licensed plumber. The contractor I used has been doing work in my community for the past 7-years and is highly regarding for being competent and fair. I understand that this is beyond the warranty period but I also understand that large companies like Taylor Morrison Homes have "Good Will" accounts/policies that allows them to offer assistance beyond the warranty period. Taylor Morrison Homes may be a good builder but when it comes to "Customer Experience" my experience leaves a lot to be desired. +2 Like Share read more

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It's been a year since living in our Lawrenceville home, this builder is horrible. Whoever they hire to build the homes is of the lowest quality. We spent over half a million on our home and we have had issues with the hot water heater not working, all the floors on the upper level squeaking since the subfloors weren't proper secure, peeling paint and the stair treads etc. This is not my first new home, I've lived in new builds in South Florida. I'm also a construction engineer so I know a few things. If I could do this over I'd buy an existing home and renovate. The warranty they offer is basically a way for the homeowner to do QAQC while living in the home since the contractor doesn't bother and there doesn't seem to be a third party verifying during construction at the diffère phases. I'm surprised and annoyed all the BS and contractors in and out of my home trying to fix things due to the piss poor rush job done during initial construction. read more

We have had a terrible experience with Taylor Morrison homes at the Park at Old Roswell community in GA. Before closing we noticed a water leak issue in one of our rooms and it hasn't been fixed for over a year now. The room has been completely unusable and our 4BR home has become a 3BR home because of their hurry to "meet targets". They obviously did a horrible job with the foundation. They do not care about the homebuyers or any issues once they get your money. Any warranty requests take weeks of "processing" before any action is taken on them. Our new home has been more of a health hazard to us than a convenience and dealing with all the issues has been mentally exhausting due to continual follow-ups and non-responsiveness. I would recommend going elsewhere for your home buying needs and saving yourself a ton of trouble. read more

Our house has had nothing but issues. Cheap build, the employees are rude and do nothing unless you find a way to escalate it to a higher up. I had mold in my closet, my gutters fell down, my support wall is so unstable you can move it with one hand. They took over 3 months to fix issues and forced me to miss lots of work. read more

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Worst company ever. They will lie beyond belief and dont expect for them to properly fix your home. After two years of ac issues and electrical issues. Im still having issues. There was a spark of fire in my elecrrical panel and they are saying I made things up. Thank God I have proof of the burned area in my electrical panel. This is the worst company Ive ever worked with in my life and the way they lie is unbelievable. Please take head and dont purchase a home from them read more

I wish negative stars was an option. For those in the housing market due to all-time-low interest rates, you've been warned! Take your money elsewhere. Its a really cheap & fast build with escalated prices. Management will do everything they can to make promises when you put in your offer, make you pay $15k in earnest money and then a week before close go back on their promises. We are 15 months into being in our home and were promised several repairs would be done with our warranty at the 11 month mark. Here we are months later being told they can no longer offer what the promised. STAY CLEAR! read more

do not buy a house built by taylor morrison. please, do not. this company engages in conduct that we believe is fraudulent and very unethical. they promise one thing, and then do another. please do not buy a house built by taylor morrison. read more

I would highly recommend not purchasing a Taylor Morrison home. They look very pretty on the outside but once you move in you notice all the errors and it's like pulling teeth to get them to come fix them. Also unless you are paying top dollar they don't finish it out like they should. For example our walls on our stairs have exposed concrete. And their more premium lots don't have that issue. read more

Taylor Morrison builds beautiful properties at the expense of below par workmanship. We were blindsided when we actually moved in! They stint on material yet charge the earth for these Townhomes. We were drawn to the beautiful stone fireplace! They are inoperable!! They overheat and have burned many many tv's, including ours. They clearly installed them incorrectly- everyone in our Taylor Morrison community have complained but to no avail. Don't judge a book by its cover!!! read more

Stay away from Taylor Morrison. They hired pretty low quality supplier to build the house. I bought a townhosue at Decatur which was built by Taylor Morrison. The shower glass in my shower room was cracking by itself at one night when the home is just 14 months old. I called supplier which provided by warranty team, they said the warranty of shower glass only 1 year warranty from the closing date. I need to pay $750 if I want them to replace the cracked glass. I called Taylor Morrison warranty team and they created a ticket for it to ask project manager to call me on it. The project manager called me on it but mentioned that they can do nothing on it. I feel really disappointed on the service and quality Taylor Morrison provided, and I think this is the reputation Taylor Morrison want to have. read more

Sonoma Townhouse Community in Alpharetta Ga I am the president of the HOA for Sonoma currently dealing with Taylor Morrison with the final repairs before we sign off. The most serious problem we are having is the exterior paint is peeling off the wood trim of buildings that are barely 2 years old. Taylor Morrison is not willing to take responsibility for the inferior work that has been done by the subcontractors they hired. They also are not following up with the mess that was left when they had our roads repaved, concrete repair work done and sidewalks added. It appears that Taylor Morrison is overbuilding and cannot keep with their projects. End result is poor quality construction and unresponsive contractors. Do not buy into a Taylor Morrison community. read more

Worst customer service. My boyfriend and I were looking to buy a townhome at the Brookside Lake Manor in Smyrna Ga. The Agent Tonya answered the phone like "um hello" EVERYTIME I called. Is there supposed to be some kind of greeting when they answer. We were looking at a buildable plan that started off at $260,000 and our budget was $280,000, she told us that they werent building anything under $300,000. Huh? Doesnt buildable mean we can put what WE want in the house? She was horrible. we REALLY wanted this house, her demeanor turned us all the way off. We just ended up finding another home. Never will try to purchase a Taylor Morrison home again read more

I had a terrible experience with Taylor Morrison Atlanta, the lack of detail and quality is ridiculous, unreal management response, warranty department is a real nightmare, I will never recommend Taylor Morrison Atlanta to anybody. If I could give no start rating I would. My advise: stay away from Taylor Morrison Atlanta. read more

My family just recently purchased a new home overlooking the Suwanee Greenway and we were very satisfied with the buying process and our builder. For us the big thing was that the sales team was excellent and really took time to get to know me and my family very well. They assisted us with selecting the right home for our budget and timing was perfect for moving out of our current place. The home was basically finished so we were not able to select anything from the beginning but overall the quality and colors are great. We did see a small flaw after moving in but the builder stepped in to make the repair which made us feel better. So far our experience has been very positive with Taylor Morrison and we love living in downtown Suwanee as it close to everything. I would highly recommend this area if you are new to north Atlanta. read more

That was my worst experience ever! Last Thursday I visited Suwanee Green Community, and met up with a sales person that was there for training. I asked her if any single family homes were available. She then showed us two lots she claimed were for sale, one of which we really liked (lot #22). We returned to the community the next day and met Larry Cude, the community sales manager, who confirmed that lot #22 was available. We signed the documents he provided, left 5,000$ as earnest money, filled out a financial application, and provided his loan officer, Bryan Sosebee, with all the documents necessary for financing approval. Larry asked us to deposit another 15,000$ as earnest money by 10/19/18. When I finally reached Larry the following Monday, he said that we will sign a contract as soon as we get a financial pre-approval. I spend the whole week gathering the money and documents and no one contacted me. Finally, on 10/12/18 I came to the community to deposit said 15,000$, when I a completely different sales person told me the house was on a contract. The salesperson was very surprised that Larry took money for a house that was sold, and tried to reach out to him, but he did not respond. This whole situation seems like a fraud. I'm very disappointed with how we were treated, and that representatives of Taylor Morrison would try to scam us. read more

I've had a terrible experience with Taylor Morrison of Atlanta. We live in a townhome community in Doraville, GA (Copperleaf at Global Forum), and had our car stolen out of our driveway at the end of January. The Taylor Morrison sales office/model home has surveillance cameras within view of our home that show the crime. I contacted them after the theft and they were unwilling to provide the footage to the police because it would "cost them money". It wasn't until we contacted our HOA directly and they approved the cost, that TM had their monitoring company extract the footage. Instead of taking the video directly to the police, they took it to the Taylor Morrison corporate office in Alpharetta (outside of Gwinnett County police zone, so an officer couldn't be dispatched). I contacted TM multiple times to try and get the footage, and no one returned my phone calls until I left a nasty message. A police officer called them as well and left a message giving permission for me to pick up the footage since it contained evidence of a crime involving MY personal property. They refused. I was then told that they would have someone from their Alpharetta office deliver the footage to the Doraville sales office by the end of the week (Feb 12-16), and that they'd have the police pick it up from there. I've left several voicemails and emails regarding this and have not received a call back. Tomorrow is March 1st, and I haven't heard from them, and the surveillance footage is no where to be seen. DON'T buy from these people! They'll act nice and helpful during your buying process and then if you ever have an issue I can guarantee they'll act cold and unwilling to help. It's not like my son's bike was stolen and I'm trying to find out who did it, it was my CAR, within their community! You'd think they'd be on top of it and willing to help, but they couldn't care less. I'm totally unimpressed and will tell all of my friends and family to avoid this company like the plague! read more