These people do not deserve your business , nor a place in Arlington, Massachusetts. Management is two to three incompetent bigots, depending on the day. This culture of apathy persists in the workers, who have every incentive to hurry their work and escape the shackles of 'Manager' Chris, who would rather be out walking his dog than be of any help the business he profits from. Please seek out another business to serve you. It is time for a change in equipment rental in Arlington, MA. read more

I was extremely disappointed with the customer service at Taylor rental of Arlington. I am the function manager at The House of the Seven Gables and their customer service was below par. There was a tent and dance floor which needed to be removed for another event on Sunday and I was told that they do not work on Sundays. This is unexceptable in the service industry. I was told I could take the tent down myself along with lights and a dance floor. I will never allow them on our historic property again. The set up was 3 hours late for the event and the bride had one hour to set up before the ceremony.The whole experience with Taylor rental of Arlington was beyond disappointing and ludicrous. Never again!!!! Deb Costa read more

Great place to rent party essentials. Rented kids chairs from them for a B'day party along with a table. Renting was super easy, they even allow Monday drop off for weekend events. read more

I had one of my employees rent - 3 banquet tables, 3 table cloths, and 40 white folding chairs for an internal company Christmas luncheon - everything was delivered on Thursday, for a Friday midday luncheon- The table cloths were grease stained (I had to send someone to Target to buy table cloths) and the chairs were dirty - and not just a little dirty - disgustingly dirty- The rental agreement, states " call us immediately for any questions or problems with your rental" - we didn't have anytime to call - my staff went to set up the tables chairs...... at 11:00 am - how did they rent this out to us in this condition? I called three hours after the luncheon, asked them to pick up everything- and voiced my concern over the condition of the chairs and table cloths - the person I spoke to asked me what my contact number was - I gave it to him - it's been six days, I haven't heard anything - so my experience with this location was not good - go somewhere else if you need to rent read more

It looks like some of the reviews here are outdated. Save yourself the trouble and look elsewhere for rentals. I went here to rent an aerator last week, and immediately regretted it. The machine is very heavy, so the teenagers working there offered to load it into my vehicle for me. They placed it in very carelessly, and it rolled back and smashed out my rear windshield. Instead of apologizing, the manager, David, said "Oh, we're not responsible for securing equipment in customers' vehicles", although he never had me sign a rental agreement. He refused to cover the damages or offer any discount on the rental. He just shrugged and said "It's not the first time this has happened, and it won't be the last". After this awful experience, I will not be renting from them again. read more

Taylor Rental Of Arlington - Rear windshield - Party Equipment Rentals Near Me - Arlington, Massachusetts

How many places actually do what they say they will and do it exactly as expected? This place is one of the few in that category. The staff is friendly, they instruct you on what you need to know, and they do exactly what they commit to. Back in 2001 I rented a tent and tables/chairs for an 80th birthday party for my mom. They showed up on time to put up the tent, brought all the proper items, and came back two days later and took down the tent with no damage to anything. Often when I rent items there they are more than lenient with the return time parameters. This is so rare an occurrence for me it merits a rave review. Use them. read more

We rented a tent over the phone on Saturday for an event a week away. We never signed a contract. The website never mentioned non-refundable deposit. We are giving a 72 hour notice to cancel and he is not returning the $250.00 deposit. I have contacted my credit card to dispute so I'm sure I will get my deposit back but very poor business practice. What company doesn't send over a contract/agreement to sign. Stay away or make sure to get everything in writing. Many other choices in the area so check around. read more

We had a great experience with Taylor rental for our recent HS graduation table and chair rentals. No need to chase after Petersen Party Center that moved out of town. Taylor delivered, as requested at a reasonable price. Highly recommend. Thanks for the great service. read more

Pleasure to deal with. Very accommodating and we're right on time with their delivery. Hope I can do business again with them in the future. Also had to change a few things, I thought it would be an issue and it wasn't at all. Very easy! read more

I rented a popcorn machine this weekend for a Movie Night birthday party. I also bought a few bags of popcorn with butter and seasoning and twenty-five theater-style paper popcorn containers. The prices were fair, they were great about letting me return the machine after the long weekend and I have no complaints whatsoever. Their product list looks extensive and I would definitely rent from them again! read more

I had some issues with my lawn and I asked for help, I gave not enough info and made a mess of my lawn. The owner came out took a look gave me great advice credited me for the rental and made it more than right especially when I am truly to blame. The whole team there that I met were awesome. Thanks guys! read more

In addition to the delivered popcorn machine being very old, dented, used, scratched and bent out of shape, it arrived with 3 of 4 legs, so it wouldn't sit flat. We set it up on a crushed soda can to keep it sitting flat. Interesting way to start. In addition to the "superficial" defects, the popping cylinder would not stay set in its place as the pieces that keep it suspended in machine were severely bent, causing the popping canister to drop out of its gear mechanism and ultimately, stop working. After turning it off to let it cool twice and resetting the mechanism, we rigged a way for a person to hold the canister in place with a hot pad. We managed to get it working after a number of starts and stops. Popping a full batch required an operator to stand there and hold the canister the whole time. Finally, after popping our first batch of popcorn (and eating most of it), we found a big dead daddy long legs spider, now smothered in popping oil, mixed into the popcorn. Ewww! We have been offered a *tentative* full refund -- evidently the customer service rep cannot technically offer one, and we have to wait for the manager (who is not in) to be granted our refund. I will update this review when we have had a resolution to this rotten review experience. UPDATE: We were offered a full refund. I've given them a second star for their willingness to work with us on the customer service front for this awful experience. read more

Prices are actually reasonable (and that says a lot in the greater Boston area), service over the phone was great, and their crew's work was rather seamless in putting up large canopy and delivering the tables and chairs. Would definitely go back to them in the future. read more

Very pleasant and helpful service and good prices. A pleasure to deal with.

Remember that crazy rainstorm in March 2010 that flooded everyone's basement? Well Taylor Rental was the only place within 25 miles that had a pump to help me out in that terrible situation. While Home Depot and the local True Value were sold out of pumps, there was one left at Taylor Rental in Arlington. So after a 30 minute drive down Route 2 in the pouring rain, we arrived to pick up the pump for a two day rental. Got it home, set it up and voila...it worked for 10 minutes. That doesn't help a whole lot when you've got over half a foot of water swooshing around the basement which now looks like an in ground pool. So the pump didn't work and after a few phone calls to Taylor Rental for suggestions, we drove back and returned the pump for a full refund. No questions asked. I thought that was pretty fair of them and would keep them in mind if I ever needed to rent something else. Maybe a fully functional snow blower or something. read more

Terrible! 3 young guys that do nothing and are lazy enough not to hose down a WEDDING arbor. It is for a wedding how in the world could you mentally give me an extremely dirty arbor with tape all over it the day before the wedding?? These people don't care, never rent from them, I will never be a customer of theirs. read more

Every contact we had with this company, from reservation, to confirmation, to making changes to the actual delivery, to the return of the rented items, was professional and prompt. They were a pleasure to do business with. Would call upon them again in a second! read more