Brought 3 bikes and was told that they would find some training wheels for me, twice.....to this…read moreday, no training wheels nor an update and if they couldn't, tell me....... communication is a good tool to utilize when dealing with the public

I love this hardware store great people to work with. Hometown atmosphere. Definitely better than…read morethe larger stores. I would recommend them.

Small well stocked store with great customer service. Lived in South Norfolk many years, bought…read morefrom Creekmore's when their dad ran it. Jimmy and Mike continued the same community feeling. Still visit now and then for special things and great Kerosene heater repair. Will be gre missed when Mike decides to retire. Thanks for your many years of community service. Willis Bell

Good selection, even better customer service. Will definitely recommend to friends and family…read more Came in for a very specific bolt, and was immediately greeted by a staff member who quickly helped me find it.

My experience with Tudors Ace Hardware was outstanding!!!!!…read moreI would give them 10 stars if I could! The staff and customer service were kind, courteous, and extremely helpful. Even though they didn't have the part I needed, Sonny, not only helped me find the part, but he walked me through the process of how to repair my problem! He went above and beyond the call of any parts store or service department for that matter that I have ever experienced. And this was all over the phone!!! Cheese and rice, you just can't find companies like this anymore, just sayin... Thanks again, Sonny!! Va.

On 11/22/25 I walked in this location for a question about my fireplace blower. The staff and other…read morepatrons were so quick to help and answer my questions and give suggestions to address my issue. The overall theme was the desire and willingness to help . The world needs more of this and I am thankful for my experience. Thank Tudor's Hardware

Knowledgeable staff, great prices, always a pleasure to go here. Very helpful when I was remodeling…read moremy kitchen and needed a few things. They also have old fashioned candy by the register. Support local small business.

Surprisingly the high school aged employees have better customer service than the managers/owner…read more Whenever I visit here its like pulling teeth to get assistance from the female worker and the 2 older men. The prices here are very high. I only visit this location if I need a last minute item because some things are priced twice as high as the large big box stores.

Locally owned; staff are knowledgeable and helpful without trying to up-sell me; and I like the way…read morethey are invested in the neighborhood. Family owned Tudor's Ace nearby is worth the trip too!

We called ahead to get an AC part because they were the ONLY store that had the part in a 40 min…read moredrive radius. We asked if they could stay open just a few minutes since this is an emergency during one of the hottest and overly humid days. We would arrive literally 2 minutes after closing and already knew what part, but they refused us and said that absolutely could not stay open past 5pm. As a family owned business, I would've expected more customer service and wanting to help a desperate family with a baby in this horrid heat. I get they can do as they please and have the right to refuse service, but I'm just extremely disappointed.

As a general rule, I prefer to shop locally and support our small business community whenever…read morepossible. That said, there are times when you simply need the scale and inventory that only a larger retailer can provide. When that need arises, I find myself at the Lowe's Home Improvement on Battlefield Boulevard in the heart of Chesapeake. The store offers a comprehensive selection of tools, materials, and household essentials--everything you need to tackle projects both large and small. What truly sets this location apart, however, is the staff. The team is consistently approachable, knowledgeable, and willing to help you find exactly what you need or point you in the right direction. While I'll always lean toward supporting local businesses first, it's reassuring to know that when the situation calls for it, this Lowe's delivers both selection and service.

I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever…read morehad. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery.

Went in just to get a pipe wrench but I ended up exploring the store as it was a very open layout…read morewith a large variety of tools and other items. A lot of automotive stuff to look through which I wasn't expecting. The reason I chose to write the review is because of the super friendly and helpful staff. A staff member was walking through the store and helped me find what I needed very quickly, the two cashiers at the front were super personable and extra friendly. The helpful staff made my experience in the store amazing and made me want to come back asap. Great customer service!

I like Northern Tool and Equipment for picking up items for big jobs or things I need to repair…read moreexisting equipment. The store is filled with a great variety of tools and hardware. It is well organized, and I can go straight to what I am looking for and get in and out relatively quickly. This is a no-frills operation. I would never pop in to look around because it just does not have that kind of appeal. I need a real reason to be there. Thankfully they have great sales and coupons frequently. The staff is available but not too excited about answering many questions. They are not negative or unkind; they are just not customer service oriented. They stock the shelves and sell the stuff on them, Period! The store is always well stocked, and you can order online and pick it up in the store. If you need help deciding which tool to use for your project, you probably need to shop elsewhere to receive that kind of input.

I don't know who the owner, or manager or leadership is for this building, but every time I come…read morehere, I will walk past workers standing around talking, they never greet you, never ask you if they can help you find anything. Or they just brush past you as they did today as you struggle to find what you come in there to spend your hard-earned money on. Today I was looking for mouse traps. If it wasn't such a drive, I would go to Lowe's. If I'm going to have to search for something I might as well pay less for it. This is why people shop online. Brick and mortar businesses need to wake up. At this point you're nothing more than convenience stores for whatever items you sell. Customer service and location are the last things you have going for you. This is sad for me to write because I grew up in a family hardware store where the expectation was to greet your customers, always help customers find what they need, and ensure that they have a good experience while in your business.

Great customer service -just like the old fashioned local hardware store. Decent selection of…read morehardware.