"Holding my clothes hostage!" Apparently once you drop your…read moreclothes off here, they belong to the dry cleaner now. Dropped mine off Tuesday afternoon (didn't know they don't clean on Wednesdays ), and when I asked for them back uncleaned, they refused! The girl at the counter said she "can't touch them," gave me a fake manager number (it's just the store), and told me to come back tomorrow -- after we leave town. So now my clothes are being held hostage overnight. Absolutely ridiculous and zero customer service.

I took several clothes to a listed dry cleaner. Upon inspecting them, I noticed that my wife's…read moresweater had pink stains. I informed the clerk at the location about the stains, and they assured me that the sweater would be cleaned free of charge. When I returned to pick up the sweater, I found that it had been further damaged. The color was uneven, suggesting they had used bleach or some other chemical to remove the stain. I explained to the clerk that the sweater was now damaged. The clerk claimed the stain was caused by perfume and denied responsibility for the damage. I informed them that my wife does not use perfume due to her sensitive skin and allergies, but the clerk still refused to accept responsibility. I am extremely upset by their poor customer service and refusal to acknowledge their negligence.

Very professional and the communication via text as a reminder of item. I value the consistent…read morecommunication

I took in about 20 pieces of clothing and was surprised on how inexpensive it was. They give 20%…read moreoff if you prepay and added another 5% off on top for military discount. They put it in their computer for my account so I never have to ask for the discount again. Quick turnaround, friendly, no hassle about paying in cash vs card like other small businesses do.

Went above and beyond. Need some work jeans back in time to go out of town and they made it happen…read more Best quality I have seen

I am not able to post an additional photo to my original review, but here is a text from the owner…read morethreatening to take action for my negative Yelp review.

One of my favorite Pearland Yelper Jennifer A asked for dry cleaner suggestions and I told her…read moreabout this place. Little did I know I never reviewed them myself. I have been going here since I've been in Pearland, which is a long long time. It's a mom and pop shop that is close to me, affordable and service is always timely. I've trusted them with many items and always get what I came for. Not only do I use them for dry cleaning, I have also used them for tailoring needs as well. I will definitely be back!

I'm unsure as to why this Dry Cleaners has three stars. I have been coming to this location for…read moreclose to 20 years and love how they clean my clothes. Yes, it has gone through maybe two or three owners since then, but they have all been wonderful to work with. I've never had any problems or issues, everything comes back looking brand new. I highly recommend this location if you need dry cleaning.

Horrible experience!! I brought in four dresses for alterations and patiently waited as the man…read morehelping me went back and forth between me and other customers. He spoke very little, wasn't at all friendly, but that wasn't the issue. After he finished pinning my last dress, a customer asked for my opinion on a pair of pants she had altered there. The zipper was noticeably crooked and the one of the sides of the pants looked uneven. I agreed with her concerns, and she asked that the pants be fixed. He insisted they just needed ironing. As I was checking out, I asked him, "How will you be fixing the sleeve to this dress?" His response was, "This is my job, I don't have to tell you how I'm going to fix it." I didn't realize how rude that was in the moment, so I calmly said I just wanted to know if he planned to cut the fabric (which that is what I wanted) because I was concerned it might end up looking bulky if he just shrink the elastic of the sleeve (which is what he mentioned he was going to do). He suddenly began unpinning the sleeves and told me, "You ask too many questions--go do it yourself or take it to someone else." Then he proceeded to unpin the rest of my dresses and said he wouldn't do the alterations for all others either. His passive aggressive behavior was shockingly rude. All I could say was "you are so rude" grabbed my items while he was unpinning them, and proceeded to walk out. The sweet customer who was still there heard it and kindly apologized on his behalf even asked him to apologize to me. I told her she did not need to apologize for him--he should be the one apologizing, he never looked at me and did not say a word, To the sweet lady: I truly hope they fixed those pants for you, because they didn't look right and that was not an ironing issue, I also hope you find a better place next time. And to the front desk man who treated me so disrespectfully: If you're going to have such a poor attitude, the least you could do is lower your prices, improve your customer service, and learn how to handle more complex alterations. You can't have a business & treat people like that. And what I am seeing, similar situations have happened before to others.

Meh. I have been here for alterations before which were fine, I believe this will be my last time…read more The dress had a band around waist, which was taken up on the sides. I received it back with the band barely hanging on,... I did not feel it was worth them keeping to fix as I had already spent $100 for the current alterations. services paid for: take / adjust seam lines and hem

They tear up your starched clothing there. It starts with a small linear tear and then end up…read moretearing completely. Do not take your clothes here specially if it's your FR clothing. All nine of my jeans are tore on the same spot. If you want to pay and look like a bum at work come here. Smh over $1000 in jeans

Amazing service, it made me feel at home. And got my clothes feeling extra clean. Would 100% come…read moreback.

They are always friendly and I've never had any concerns about their work. I've been their customer…read morefor quite some time. Prices are reasonable too!

I've been coming here for years they always take care of me when I need em to can't go wrong with…read morethem

I have been coming to Bet Cleaners for about 5 years now. I actually brought one of my white…read moreblouses that was ruined by another dry cleaners and was left with black marks all over. I wasn't expecting it to be salvaged but this place did an excellent job and were able to remove all the marks. Ever since then I have been a loyal customer and only come here even though I do not live in Pearland anymore. The owner is very honest about the turn around time and how long it will take to get my clothing back. I have left stuff there for months and they have never misplaced any of my clothing. The owner is very kind and always helpful with any questions I have about tougher stains on clothing. Definitely recommend this dry cleaners to everyone in the Pearland area.

My two visits to Bet Cleaners were less than pleasant and if I were able to give a review that was…read morelower than one star I would. Before visiting Bet Cleaners, I called to find out the cost of cleaning a ladies suit jacket (I had eight, so I was a little concerned about the cost). I was quoted a price of $5.99 by the man on the other end of the phone. I asked if there was any way he could offer me a discount if I brought in eight jackets and to my delight, he lowered the price to $3.99. When I arrived at the cleaners, I handed my eight jackets to the gentleman I presumed I spoke to on the phone (he confirmed I was correct). He entered my information and the number of items, and I noticed the cost of ladies suit jackets was already $3.99, seems I wasn't really getting a discount at all...in fact, he was apparently going to over charge me at $5.99 if I hadn't asked for a "discount." I pointed out what I noticed and he over talked me and acted as if he didn't really know what I meant. I was annoyed but decided it didn't matter and left the cleaners. Two days later I arrived at the cleaners to pick up my jackets and received some of the worst customer service I have received to date in my life. When my jackets were brought out, I looked over them, as I always do when I pick clothes up from the cleaners. I noticed the lapels on two of the jackets weren't laying properly and when I pointed it out, the same gentleman from two days before came unglued. He yelled at me and told me it was the way the jackets were placed on the hanger, and it was fine because they were clean! So I asked him to hang them on the hangers correctly since they weren't right. He rearranged the jackets on the hangers and the lapels were still not laying properly. I asked if he would be able to press them again so they would lay flat. He told me nothing was wrong, it was the movement of the jackets when they were transported and they would be fine. He yelled and I do mean yelled, and told me if I have a problem with it then don't come back! I was embarrassed and offended for a couple of reasons, not only did I have to pay $42.25, but I was yelled at in public by a stranger for something that was not my fault. And to add insult to injury, I still have to take my two jackets somewhere else in order to have them pressed again to get the lapels to lay correctly. Take your business elsewhere because Bet Cleaners does not care about you, your clothes, or repeat business.