"Holding my clothes hostage!" Apparently once you drop your…read moreclothes off here, they belong to the dry cleaner now. Dropped mine off Tuesday afternoon (didn't know they don't clean on Wednesdays ), and when I asked for them back uncleaned, they refused! The girl at the counter said she "can't touch them," gave me a fake manager number (it's just the store), and told me to come back tomorrow -- after we leave town. So now my clothes are being held hostage overnight. Absolutely ridiculous and zero customer service.

I took several clothes to a listed dry cleaner. Upon inspecting them, I noticed that my wife's…read moresweater had pink stains. I informed the clerk at the location about the stains, and they assured me that the sweater would be cleaned free of charge. When I returned to pick up the sweater, I found that it had been further damaged. The color was uneven, suggesting they had used bleach or some other chemical to remove the stain. I explained to the clerk that the sweater was now damaged. The clerk claimed the stain was caused by perfume and denied responsibility for the damage. I informed them that my wife does not use perfume due to her sensitive skin and allergies, but the clerk still refused to accept responsibility. I am extremely upset by their poor customer service and refusal to acknowledge their negligence.

Went above and beyond. Need some work jeans back in time to go out of town and they made it happen…read more Best quality I have seen

I am not able to post an additional photo to my original review, but here is a text from the owner…read morethreatening to take action for my negative Yelp review.

I have been coming to this location for several years. The woman who used to work here in the front…read morewas very sweet, the Asian lady now at the front is HORRIBLE, very nasty and rude. It does not matter how nice I am whenever I come in to try on pants or a dress if I don't like where she has put the pen at she gives a nasty attitude like I don't know how I want my own clothes to fit! I have had multiple problems here, but today was my last I will never return. There are plenty of alteration places and she is horrible. The customer service is at an all-time low, the men can barely speak the English unless they are paid actors and the manager is disgusting! The pants that I recently had altered. I had her leave a little extra room for not only a flat sandal but a kitten wedge so not much of a difference at all. First off she did them so short they were too short for a flat sandal and she tried to get loud with me, saying little snarky remarks with her nasty attitude! Absolutely not you should wanna fix it maam! Then the lady gone be ugly & tell me have a blessed day, ma'am please! Never once have you said this & I've been coming here almost a decade!! Nasty self

Did a great job altering graduation gown. I will be returning to have more items altered.read more

Horrible experience!! I brought in four dresses for alterations and patiently waited as the man…read morehelping me went back and forth between me and other customers. He spoke very little, wasn't at all friendly, but that wasn't the issue. After he finished pinning my last dress, a customer asked for my opinion on a pair of pants she had altered there. The zipper was noticeably crooked and the one of the sides of the pants looked uneven. I agreed with her concerns, and she asked that the pants be fixed. He insisted they just needed ironing. As I was checking out, I asked him, "How will you be fixing the sleeve to this dress?" His response was, "This is my job, I don't have to tell you how I'm going to fix it." I didn't realize how rude that was in the moment, so I calmly said I just wanted to know if he planned to cut the fabric (which that is what I wanted) because I was concerned it might end up looking bulky if he just shrink the elastic of the sleeve (which is what he mentioned he was going to do). He suddenly began unpinning the sleeves and told me, "You ask too many questions--go do it yourself or take it to someone else." Then he proceeded to unpin the rest of my dresses and said he wouldn't do the alterations for all others either. His passive aggressive behavior was shockingly rude. All I could say was "you are so rude" grabbed my items while he was unpinning them, and proceeded to walk out. The sweet customer who was still there heard it and kindly apologized on his behalf even asked him to apologize to me. I told her she did not need to apologize for him--he should be the one apologizing, he never looked at me and did not say a word, To the sweet lady: I truly hope they fixed those pants for you, because they didn't look right and that was not an ironing issue, I also hope you find a better place next time. And to the front desk man who treated me so disrespectfully: If you're going to have such a poor attitude, the least you could do is lower your prices, improve your customer service, and learn how to handle more complex alterations. You can't have a business & treat people like that. And what I am seeing, similar situations have happened before to others.

Meh. I have been here for alterations before which were fine, I believe this will be my last time…read more The dress had a band around waist, which was taken up on the sides. I received it back with the band barely hanging on,... I did not feel it was worth them keeping to fix as I had already spent $100 for the current alterations. services paid for: take / adjust seam lines and hem

They tear up your starched clothing there. It starts with a small linear tear and then end up…read moretearing completely. Do not take your clothes here specially if it's your FR clothing. All nine of my jeans are tore on the same spot. If you want to pay and look like a bum at work come here. Smh over $1000 in jeans

Amazing service, it made me feel at home. And got my clothes feeling extra clean. Would 100% come…read moreback.

Very professional and the communication via text as a reminder of item. I value the consistent…read morecommunication

I took in about 20 pieces of clothing and was surprised on how inexpensive it was. They give 20%…read moreoff if you prepay and added another 5% off on top for military discount. They put it in their computer for my account so I never have to ask for the discount again. Quick turnaround, friendly, no hassle about paying in cash vs card like other small businesses do.

Went to get some jeans dry cleaned for same day service as advertised on the windows all over, but…read morethe first thing she says is " they won't be ready today " " we don't work like that " She didn't even greet me or nothing , she was a very rude lady. She was an older Hispanic lady with glasses. They need to teach her customer service skills, she lacks that and she shouldn't be working there if she's so unhappy.

I've used these guys for almost six years now. I don't use them often, maybe every couple of…read moremonths. Just don't have a lot of clothes that require dry cleaning. Every time I have taken something here I have gotten it back when promised and cleaned properly. They even have a very convenient drive up. I don't know what else one could ask for from a dry cleaner.

Absolutely do not use this alteration place. First of all. It was very disrespectful to throw my…read moredress at me and yell at me for not choosing for you to do my alterations because how rude you were. And then to tell me pay her cash right now before the service or she wasn't going to do it. If I could give zero stars I would.

Vo is AMAZING. My…read morefamily and tons of my friends' families have been coming here for sooooo many years. We all have trusted her with anything from wedding dresses to business suits to heirlooms. She is truly talented and always a pleasure with whom to chat and work. (note: that sentence sounded funny but I hate dangling prepositions-- grammar nerds, are ya with me?) She really has a knack for making things more flattering on you, without even a trace-- seriously I've scoured seams before, it's indecipherable to figure out where she's performed her magic. Her prices are incredibly reasonable, especially considering what some bridal places are charging these days and turn around time is pretty quick. Location: in that tiny shopping center between Subway/Shipley's and the Burger King, Junior High East is right behind it. I swear everything in that strip has changed over the years with the sole exception of Vo. She probably doesn't even want me to write this, she's so busy with all of her loyal regulars!!