If I could give -1 stars I would. The absolute worst banking experience in my 40+ years on this earth. I've had a HELOC for years with TCF and only started using it for a project over the last 6 months. I've had to come in here for credit line pulls a couple times a month and no one knows what they're doing. This seems to be institutional because it's the same horrible experience with the home office and website. It literally takes 30-60 minutes to get a check issued. Go to any other bank or credit union. TCF sucks and their interest rates are higher than the competitors. STAY AWAY! read more

TCF has been my bank of choice for almost a decade. Their is a strong culture of customer service consistent in all branches, as well as a desire for community involvement through the many fund raisers they promote..right now they are raising money for Breast cancer.. anyone can donate... they also make it easy to become a member... thanks guys! read more

Avoid this bank. They will find ways to over charge you. Each ATM transaction not TCF, NSF fees, check holds, etc. Also, below average interest on savings and other investments. read more

I have an equity line of credit with this bank. The only way to do business is online since I am out of state. Their website and support are HORRIBLE!!!!! Instructions on website are incomplete in regards to creating passwords logging in etc. numerous calls to support yielded nothing. The only way to get logged in is to experiment (when creating a new password you must use an underscore or some other punctuation symbol but they don't tell you that). In password retrieval, you must omit the dash from your acct number, I learned this from a collections Rep who called not a support person. The collections Rep called to tell me that I was late on a payment that had cleared my bank days earlier. He apologized and said his system hadn't updated yet......big surprise. All nice people just not helpful. Several times I was told I need to go into a branch to resolve the online banking issue. That is impossible since they don't have a branch within 1000 miles of my state. Ugh read more

This is the worst bank I have ever had; nobody ever seems to know how to do their job. After dealing with the Assistant managers Brando Martinez and Kayla Rubio I can see why it's so poorly managed. In my option, they have to be the most unprofessional and unqualified managers in the banking business. I wish I would have looked up the reviews before opening an account there. Do yourself a favor and open an account at Chase next door, they were very professional when I went in. read more

I don't understand why TCF Bank gets such a bad rep. I have a student checking account with their system (the most basic type one can have) and I haven't noticed any "deceiving" behavior. In fact, the staff there has been extremely friendly and helpful both in setting up my account and managing it. The ATM is awesome and their times are convenient. read more

Don't join this bank they have to nickel and dime people on fees to stay open. There customer sucks also.

If I could give them a zero I would. This is the worst customer service I have ever seen and I am in the banking world. I refer all my clients to somewhere else. The only time I send them to TCF is if absolutely necessary. If you need something done fast do not go to them. Not to mention they are rude and impossible to work with. read more

Horrible!!!!! 3 1/2 years ago, I opened a business account with TCF Bank. Everything was fine at first, once I found a good merchant account company, after being delayed for 10 days by the company this bank recommended and getting no where. I should have seen it right then. Within a 2 month period of time, they "lost" two separate cash deposits made at two different branches. Since I keep all of my deposit slips, I was able to prove I had made the deposits. It took an entire week to be credited the 300.00 the second time around. Now someone has skimmed my debit card info. Using it in another state in person to buy designer brand items in that store totaling a large amount that I didn't have in my account. The bank approved the sale, even though I had no overdraft, and it was on a local business account. At the very same time this was happening in another state, I was at my bank making a cash deposit. The teller after taking my money, handed me back my own hand written deposit slip. I had to honk my horn to get him to come back to the window and trade me slips. Now after 777.00 of overdraft fees, 4 very frustrating visits to this branch, simply asking them for a statement form to fax in for my claim, (no one knew what to do and they were very rude) I have finally managed to get that through their dim heads. This is still unresolved 10 days later. They put the money back into my account as a "loan" while they investigate my claim but never told me. At that point upon seeing the money back in my account, I was thinking it was resolved, and used the money to pay bills. Several days later I get a letter explaining it all. Really? I would never have touched it had I known. Needless to say, after a very hard lesson learned here, I will never use this bank, or a debit card again. I have a new account at a credit union, everything has been changed over. I am just waiting for the word so I can CLOSE my account! I am not only going to file a formal complaint with all the names if the people who couldn't and didn't do their jobs, I will broadcast to the world, how inept and HORRIBLE this bank is!!! read more

I'm not writing this review about this Bank specifically, but TCF Bank itself. I have been a customer with TCF bank for over 5 years. I never once bounced a check. Always maintained my account. My reputation with TCF bank was spotless. About 3 weeks ago, I deposited a check from a prospective tenant who wanted to rent my property. I "unknowingly" deposited a fraudulent check. The story which this "prospective tenant" told me after the check was deposited was a little concerning, so I contacted TCF bank to let them know of my concerns. They immediately put a "Hold" on the check which was fine, but the way that I was treated afterwards was appalling. In spite of the fact that NO funds were taken out of the bank and the small amount which was purchased was repaid to the bank. My debit card was permanently disabled. I also got a call from a Woman named Gladys, who told me that I was a suspect for depositing this check. In spite of my history with TCF bank, having never once bounced a check and also alerting this bank about my concerns, it made absolutely no difference to them. I have been treated like an absolute criminal, which has only compounded this nightmare. If your looking for a bank with compassion or regard for your history with them, do NOT use this bank! They have absolutely NO loyalty or sympathy. I have since spoken with other people who have been victims of these sorts of scams and they have told me that their banks did NOT respond like that! This is a bank that seems to forget that "Their money" is actually OUR money! Do not use this bank if you expect loyalty or compassion. There is none here! read more