Had a 6 year car loan with them. From start to finish the company went out of their way to work…read morewith me. James was amazing to work with the entire time. Title arrived quickly in the mail too, no issues. Highly recommend this company!

My parents acquired a vehicle from a dealership, with financing provided by Flagship. For several…read moremonths, I have been attempting to secure the release of a lien on my mother's vehicle. The dealership has been in communication regarding this matter. Despite this, I have not yet received the vehicle's title via mail. I have reviewed all pertinent documentation and continue to encounter delays in resolving this issue. I have initiated numerous email correspondences and placed multiple phone calls to address this situation.

Very convenient branch with ample parking, good customer service, and enforced Covid practices that…read moremake me feel safe. This branch is on the corner of a busy intersection (Rt 202-Concord Pike & Rt 92-Naamans Rd). The location is perfect because there are shopping centers all around. The parking is adequate and in front, on the sides, and in the back. There is an ATM in the front and a drive thru ATM in the back. A representative helped me open up my business account and this branch has an overall orderly system when conducting business there. Lastly, Covid precautions are strict here as follows: masks are required, sanitizers are accessible, and social distancing is guided (via stickers on the floor) as well as enforced (they have strict occupancy limits). I recommend this branch!

Professionally promptly…read more politely I EMAILED Client Care Executive Response Team Bank of America c/o Kathleen Axsom - Officer ASKING her to email me back because I can NOT DO PHONE CALLS during WORK HOURS ON SET. I stressed email works best and still she sends out form letter asking for a phone call to resolve my issue which is clear cut in my email to her. Not to mention 3 hours wasted on hold with pictures below. Bank of America just sends out form letters expecting you to call address issue!

We were met immediately upon entering the bank by Amparo Xavier. She was kind, thoughtful, engaging…read moreand was quick to try and help us along with her colleague Jovan Dwight. It was by far the best experience I've had in years. Every Friday you will see soft pretzels and lollipops which are always available. This is a place that once you go there on a consistent basis you would probably be on a first name basis. Before we left we were also invited to stop by and just say Hi. This bank is amazing everyone working there has a smile while tending to customers. This will be our bank from now on. Thank you so very much Amparo and Jovan for being supportive and kind. Ralph and Vickie

Well, I don't have an account here, and that's kinda the point. Regis and Kelly told me I could go…read morein here with the huge bag of coins I've collected, and get folding money for it. It's true! They've got a big machine that you can access without anyone helping, get a receipt, and get cash. My pile was so large, a guy happily volunteered to come out and help me feed the machine. And then I tried to make a contribution to a memorial fund that the bank supposedly had for a deceased friend, but the account apparently wasn't created yet. Still, several people were very eager to help me figure it all out. Very friendly and helpful folks, that much I can attest to. And that counts for a lot when I was heading home from work, and needed a friendly face.

Pat is the man! Got us a great rate and it was phenomenal at explaining the entire process of a…read morecomplicated short sale to a first time buyer. I have recommended them to friends and I always know that they are going to be well taken care of.

Pat Brunner is great! He is extremely knowledgeable, works hard for his clients and won't let you…read moredown. He has been in the business a long time and I wouldn't go to anyone else for help with a mortgage.

This location could use better management. It is a week before Christmas and there is only ONE…read moreteller working. When folks need to withdraw cash (big bills) for gifts and process money (which let's face it there is a lot more money moving around at holiday time) they determine it's best to have only one teller and a line of 10+ people waiting. The manager should be at the counter assisting customers rather than standing near the long line of people waiting, staring at the long line, and socializing with the girl they place in the middle of the floor. This is no way to treat customers. That's what we are, CUSTOMERS. And we have a choice of where we bank. Particularly in a town with more banks than sense.

I have banked at this branch for years. As an example of their professionalism and SERVICE... my…read moreoil heater exploded in November of 2013, My insurance company kept me dancing. So I went to my WSFS branch on Foulk Road. As I explained my situation, the manager jumped into immediate action. They pushed through a loan action and approval in order that I could start repair in the cold weather. Then, once my insurance agency approved the claim, the payment went over to WSFS. The point is WSFS cut through the red tape to ensure my family didn't freeze!

WORST experience ever. I can't ever reconcile our business account because it says my login is…read morewrong even though it's not. ive reset the login, tried again, it keeps me logged in, then the second it times out and logs me out, i cannot EVER get back in with the same password. This has been going on for years now. I am done with this bank.

This was the nearest local branch. They closed it along with other local branches. The branch they…read morewere allegedly moving to (5 miles away) is still not open two weeks after this one closed. I highly recommend NOT banking with Citizen's Bank.

Not finding myself near my normal downtown bank a map led me to this little branch just off Marsh…read moreRoad. I found gaining entry a little tricky. I went to a door but it said exit only so I walked to the other side of the building but there was no door there. A man who was leaving said he did the same thing his first time there too. He showed me another door next to the one he came out of. So in essence like some supermarkets, one door in, one door out. Once inside the entrance I was in a tunnel like metal detector that led to yet another door that had a green and red button. The man to tell me what to do had driven away so I pressed the green button but nothing happened. I pushed the large hand bar and finally I was in the bank. I was greeted by an enormous bowl of lollipops. How cute. As I mentioned the bank is small, only two teller windows and some offices in back. Off to the side the doors to the vault and safety deposit boxes were open and I was fascinated by it. I started to take a picture of that but decided it wasn't wise.

What the heck is going on? On hold for 1 hour 45 minutes the last time I called, 1 hour the time…read morebefore that 45 min now and I decided to hang up all times. This is freakin' unacceptable! There is NO ONE to answer the call, No way to cancel the insurance policy or make any kind of inquiry into the policy at all. Something is up becuase I have been with them for over 30 years and these past 4 months have been incredibly ridiculous. They are losing clients FAST!

Horrible disgusting company..Not one star! 4 months later…read moretrying by phone,email not been able to reach a living person. I have been with them for 40 years. Now they claim by text unable to clear payment! I paid in full. They have all my banking information. After clearing a payment with my bank. I was charged again, stating that policy will be canceled, as payment was unsuccessful? I think the insurance commission or an attorney needs to look at this company..Bad business,unethical practices.. No customer service. No email service. A wait for hours, no answer. They send texts, but can't respond to it. Does anyone know what is going on? I think I have been paying into a black hole and not sure if I have any coverage at all.. A threatening letter is sent,.policy is canceled after money has cleared the bank!!!Computer generated???