I've been a happy customer of Chase Bank for many years. However…read more... Recently I've had to do many transactions inside the Selden branch which involved a bank representative. I met w/Iris 2 separate times & she helped me. I returned the next day with 40 minutes til closing & waited for a rep - No one greeted me, but there were 2 reps just chatting it up, who glanced my way. After standing up periodically to remind the reps of my presence, and 10 minutes later, I finally walked up to the teller, & she went to the bank rep. She came back to tell me that I needed an appt. That's something the reps could've said, instead of ignoring a customer & talking about personal things. Days later I sched an appt; Omar called me to reconfirm that morning - good start! I met with him to remove myself from 1 Acct - which he did, & to close a dormant Acct, When he saw that I had a small amount in this dormant Acct, he told me to transfer the funds. I had difficulty doing this & showed him my phone & he basically reiterated what he said - to transfer funds then he'll close it. As if he'd rather do something else as he waited for me to transfer the funds. I said to myself - No shyt Sherlock, I need help. I said thanks & left & went to the bank teller. She helped me. I don't want to say Chase Selden has an issue, because the tellers that I've encountered there, are always friendly, not lazy, & are accommodating. So, I'm going to continue my dealings with the bank, but, I'll use the reps at a different location when needed. I've since transferred out a lot of my funds to a different bank. I hope that Chase bank works on their customer service skills & how to deal with customers. That, to me, is the experience-friendly, patient, kind, people who know their job....and if they don't know their job, they're not too lazy to find out!! It's because of this experience - not being acknowledged as I sat for 10 minutes, getting 1/2 azz assistance when I needed help, that's why I took my real funds & took them somewhere that I know I'm valued. Gotta teach them to respect you!

Opened up a new account today. Kathy could not have been nicer and more informative. Kathy…read moreexplained everything so easily that it made the process smooth. 5 stars would have been my rating but had an unpleasant person at the same branch 2 years prior. I would give Kathy a 10 rating if I could.

There is a woman who regularly answers the phone at this branch, and her attitude is consistently…read morerude, dismissive, and unprofessional. Every single time I've called with a simple question, I've been met with unnecessary hostility and a tone that makes it feel like customers are a burden. Customer service -- especially over the phone -- is a direct reflection of the bank, and this experience has been beyond frustrating. At this point, her behavior is enough to seriously make me reconsider banking here altogether. I strongly urge management to address this issue.

Terrible company. I paid my Bank of America credit card in full and paid it early. They charged me…read morean interest fee the next billing cycle even though I had no balance. Bank of America refused to take the interest charge off. I canceled both of my Bank of America credit cards. Now I'm going to open a checking account with my credit union. Then I will close all my accounts with this garbage company. BANK OF AMERICA DOES NOT GIVE A SHIT ABOUT THEIR CUSTOMERS.

The service I received here was good for what I needed. No complaints. I went in and seen someone…read moreimmediately and they took care of my business and done.

Wife went in to look for assistance opening a business account being that we have our accounts with…read moreChase. Employees were extremely rude, unhelpful, couldn't set up an appointment. Horrible

I asked this bank for a roll of dollar coins, and half dollar coins and they happily gave it to me…read moreunlike other banks in the area.

This credit union was fine until I tried to withdraw my money. If you lived near a bank and could…read morego in, you would probably be okay.But I had to do an electronic transfer. It took seventeen days from the first day.I called to try to withdraw my money until I actually got the money. I talked with twelve different people and called about fifteen times and spent at least six hours on the phone to get an electronic transfer to my bank.

aweful !!!this bank- holbrook branch inept people!! there they messed up my son's account with my…read morehusband's account because they have the same name! there ssn are different! they are sooooooo inept!

Horrible experience trying to refinance my car loan. What a disaster. Sent all the information and…read morethen application expired and had to do the whole thing over again. Horrible. I will not do car loan with them. Also, used the ATM to deposit cash. The machine froze with my $360 inside it. I didn't get a receipt with the amount. I got a Message saying Your cash is detained. Call the financial institution. Now I have to wait for the ATM company to look into it while I'm out $360. Horrible location. I'll never bother with them again.

Nothing against this branch, but the corporate side of this bank, specifically customer service…read moreabsolutely is horrendous, called to get a copy of my payments made to my mortgage that is now paid off and been transferred around for over 7 hours and counting. Highly do NOT recommend dealing with them if you need anything requiring customer service.

I love this branch! It is very easy to get to and…read moreconvenient! I like the location of this branch on Portion rd. the most. It is perfect when I am visiting my NY home. The tellers are friendly and always ready to help you out. The place is clean and wheelchair friendly. The ATM is located in between the entrance and entry doors into the banking stations. Nice to know it is a 24 enclosed entrance! I recently went in and asked for "Christmas money" What I mean by that is new, crisp fresh bills to give my little nieces in Christmas cards. The money is brand spanking new and not bent and jagged. The kids like that and it is worth the smile on their face. Check out this Chase branch. Worth the trip!

I am a fabulous person and I enjoy others who have fabulous lives and give me a taste of what I…read moredesire. Nothing comes short of the ~service Nick gave me and was able to help me with a credit application. I still haven't made a payment but he will never know.

Honestly, such a disappointment.. I came in twice to open up a business bank account or to even get…read morethe gist of what's needed to open one, etc. Whoever the main person is the manager every time I come there, there's a woman with glasses, who basically runs the ship, will make me wait because she's trying to get on her lunch break, and even the second time I came there she had very little incentive to even talk to me sit down and essentially get down to business and instead you gave me a card and told me to call and look into it.. non-to mention with absolutely no reply back . now essentially after using the Selden branch for many years and now I'm trying to conduct real business with them. It's sad that I basically have to go to another branch and another town just to get decent customer service. It's ridiculous. Someone from the higher-ups should definitely get down there and give a little memo on customer service as a bank.. How can you not have that?

Great service from our financial advisor. She was very efficient and speedy in everything she did…read morefor us.

Something about banks always intimidated me. Maybe it's the whole money thing, but I never really…read moreliked going into a bank, even if it's to deposit money. My husband and I are in the process of trying to buy a house. There is no getting around heading to the bank to "make some money moves" (LOL). Begrudgingly him and I went to this location and I was pleasantly surprised at how quick and painless our visit was. This location is a bit on the smaller side, so right off the bat I was less apprehensive on the task at hand. Upon walking in we saw empty host desk, but was greeted moments later and apologies were made for the wait. We didn't wait that long but I was appreciative of the sentiment. One of the financial advisor, Carolyn, was able to meet with us right away. she was able to advise us on our accounts and was also able to do what we asked fairly quickly. She also notified us of other tools that we could take advantage of through online banking. The one thing I mostly appreciated was she did not try to upsell us, rather she was mostly informative. It made what could be a very stressful errand not so stressful.