Employees are always very well trained, and great attitudes towards customers! Today I was greeted…read morewith a smile and made me feel pretty good today!

A local bank located across the central of MA. Has the nice small community bank feel, but offers…read morethe latest technologies and competitive rates. -SB

Excellent Shred event at the Marlborough Branch! Yummy snacks from the food truck! Love this…read morebranch!

The best customer service! The tellers are always friendly and courteous, they greet me by my…read morename, every time I go. You don't have to to wait there is always a teller available to do my transactions.

Just best Bank in the area,Thank for your service.We been members 33 yrs…read moreMario&Tina Silva

I've been a member for 40yrs at least , I know they have been growing and doing good which I'm…read morehappy for ... But I feel at the cost of the thing they were best at ,,! Local town personal touch with customers.., in the past years and especially today , it is impossible to get a person on the phone to ask a simple question !! Called 5-6 times and machine put me on hold each time for 6 to 8 minutes till I hung up .., last time I was on the phone with music for 40 minutes before I laughed and hung up .., I feel they have lost the personal tough that set them above the rest .., now it seems they are just another money taking bank .., over 30 loans , 9 accounts and kids accounts,.. not sure I have a reason to keep building them up like I have .., and maybe it's time to find a new young bank that puts quick response and a personal town feel back into my banking needs. WHY HAVE PHONE NUMBERS ON YOUR WEBSITES IF YOUR NEVER GOING TO PICKUP THE PHONE !!!??? Pretty dumb !

Poor and slow service. Asked the teller for new $100 bills when withdrawing since I wanted to give…read moreit as a gift, he seemed to have searched for the oldest bills possible and suggested I use the ATM for withdrawing cash next time, WTH!

Sorry, can't recommend this bank and branch. Went to deposit a check for an elderly woman with COPD…read morefor whom I care. The teller would not accept the deposit (I wasn't withdrawing, only depositing). I deposit checks for the elderly woman at Citizens Bank with no problem and cannot for the life of me understand why BoA wouldn't accept a deposit with correct paperwork and endorsement. Both teller and manager were brusk and unhelpful. I am encouraging the account holder to move her money to Citizens Bank and encourage others to avoid this branch and/or bank altogether.

I am reporting Avidia HSA to SEC today. I have been trying for two months to get assistance to use…read morefunds from my HSA for COBRA payments. A valid, authorized expense, each time I call I spend 30-45 minutes they cannot help. My logins do not work and cannot reset login info. They say there is an issue with their website. So sorry. They say they will send a form by email to close account and get funds, of course the form never comes. Call back - start over- another 45 minutes of total frustration - polite but useless. I only have under 4,000.00 in the account. But I imagine they must have a lot of funds that go unused, no way to access your funds. I have documented all calls and will file today. Including the made-up names of customer service personnel, Sparkle, really? I know I won't ever be able to access my funds but I can at least notify my previous employer and the SEC. This organization is a scam.

Avidia manages Healthcare Savings Accounts (HSA) for people/clients. Their policy (verified by…read moretheir VP of Operations) is to withhold payments for valid healthcare purchases, even though it is not the banks responsibility to verify the validity of disbursements. Instead, they require that you follow a long process to be reimbursed by check, which allows Avidia to keep your money longer. Quite questionable integrity.

Nicest little bank around. Why be in a mega bank when you can get everything you want or need at…read morea small, local, caring bank? They want your business. Only about 10 branches, all local. Fully insured, so your money is never endangered. Personal and business accounts. EVERY service you need: There is a national ATM network, debit/credit/check/ATM card, free checking, unlimited checking transactions, free online banking, check images available, notary, etc etc!! Caring, competent, and nice management - (Nancy and Gertrude). When I wrote a check from the wrong account and overdrew it, I got a nice personal call from the manager letting me know, so I could straighten it out that same day, and avoid any more fees. We now have multiple free checking accounts there (free because I keep $500 in a savings account). We are in the process of moving all accounts from Bank of America, after a few months trial at Northern Bank - they are the winner.

Kris G. and Lorena were extremely helpful, knowledgeable, and patient. They were very nice and…read moreefficiently and effectively navigated us through all our questions. Highly recommend.