Nancy at the Mendon office does a great Job. Very pleasant, knowledgeable and goes out of her way…read moreto make you happy

After many years doing business with them ...I wish i had chosen another bank! It takes forever to…read moreget a replacement card! sometimes they dont show up...one time they sent ten! They don't follow up with what they say they will do for you...do they really think we wont notice?? Since my account is linked to all my bills...it wont be easy...but i am gonna start all over at a real bank...save yourself some grief and just find a better bank now .. dont waste your time here

I wanted to have some funds in a second back with a branch convenient to me in Belmont. I got…read moreinformation from 3 banks that would be easy to get to, ruled out one where parking was never assured and finally chose Leader. Juliana Perez greeted me when I walked in and proceeded to describe their account options. I chose the Zeugma account with a very attractive interest rate that is paired with a checking account that requires a little activity each month. Juliana explained it all thoroughly and also offered other products and services that I may use in the future. She was charming and professional and made me feel that I had chosen the right bank.

Leader Bank Belmont is amazing. I got sick of my big corporate bank that did care about me. Upon…read moreentering and talking with Abdul (one of the personal bankers) he took care of everything for me! I frequently come in now to have a friendly conversation with him on a weekely basis. That's why this bank is great! They are friendly and actually value your business AND REMEMBER YOU!! I plan on getting my mortage and everything from Leader! Plus they will sell you physical silver and gold. Leader bank has tons of free seminars and always have great rates for savings,CD and mortgage! Ditch the big banks and go to see Abdul!!!

I've been with SFCU for almost 30 years now and have always been treated with the utmost respect…read more It pains me to read some of the reviews because I have had nothing but wonderful experiences with this bank. I have had my mortgage through them for many years and couldn't be happier with their service. Anytime I've had a question, whether by email, site messaging or via phone, they are always quick to respond and are not just helpful but in my opinion, go above and beyond! I love the feel of a neighborhood bank where everyone recognizes you and greets you with a smile. I would give them 10 stars if I could!

We have been members for many years and have had several loans with Shrewsbury Federal Credit…read moreUnion, never have we had a problem or issue with anyone or the services provided - Thank you SFCU

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

A wonderful bank. The people are extremely helpful, and very patient. They Thoroughly explain…read moreeverything. I had to find out how to do a wire transfer and they went through my options as well as followed up with me to verify if everything g went through. I cannot say enough about this bank, and especially this branch..

I was looking to get some quarters and met an incredible lady in the East Cambridge Savings bank…read more Her name was Nicki. She greeted me with a beautiful smile, understood why I was there and solved my quarter problem immediately. While she was handing me the questers, she explained me the about the promotions and if I'd be interested to open an account. I pretty much wanted to open an account then and there if I haven't been in a hurry. I think I'd go back to create one just to see her smile. I prefer doing business wth Local banks because of people like her.

Walked in to the branch needing to make change for a large bill for a gift. Was told they wouldn't…read morehelp me because I didn't have an account. Decided on the spot that I will NEVER have an account. Not a good for the community. Disappointed.

I have used this bank for a long time- all the people are great- Beatrice is soo very nice! One…read morething is the app I use sometimes gives me a headache..... but I will hang in because the people are so nice

Mark is the man! One-of-a-kind…read more He and his team recently helped me close my 2nd mortgage with Leader Bank at incredible speed. Making things happen and easing any and all concerns I had. They made sure I could close and move-in as soon as possible even if it meant they were working after hours and late on the eve of a major holiday. I'll follow a team led by Mark anywhere

I worked with Rob Veneziano over the phone for a mortgage application. I was approved for a large…read moreamount at 3 (THREE) other institutions sharing the same tax documents. Leader Bank/Rob approved me of almost 1/2 the amount. If you are a person of color (either Black or Latino - like myself) I highly recommend NOT indicating that on your application. Him and his team discriminates. Or their practices are iffy. I DO NOT recommend them and I canceled my application with them.

RTN exemplifies what I love most about life. The pockets of excellence and kindness we too rarely…read moreencounter in our daily life. We recognize these encounters and feel good for a while. Thinking life is going to be okay. It's crazy, but RTN has been that for me repeatedly. The time I needed to pay a band in cash at the last minute and they verified my ATM location, my safety, and my ID with creative on-the-spot security questions that only I would know. They then tested the transaction with follow up questions. What means so much to me is the skill they used to make sure it was not a scam, that I was not being held at ransom, and in the winter hours when it's dark at 4pm. They were concerned that I get to my destination with the large sum of cash. The time I needed a loan for a car and the professional process that was almost as quick as grubhub . Monday, when I closed on my house, Nicki and Kim used ingenuity, technological expertise, personal integrity, professional responsibility and care to make it happen on an impossible schedule. RTN is the combination of NASA-type skill and small town caring and approachability. RTN is lucky and brilliant for the people they have kept employed for a long period of time. For 25 years I have experienced time and again, the joy of being a member of RTN. THANK YOU to all of you at the Waltham Headquarters.

I have become a customer of RTN because my very small credit union was bought up by them. That did…read moremake me go into this process with a negative attitude. I have had to work with them at the branch and over the phone and frankly it was usually a bit painful BUT today I worked with a Wendy Samperi on the phone and she was better than GREAT. I appreciated her helping me with all the issues I had and she was very helpful to make my relationship better. THANK YOU WENDY!