I was supposed to have a person or team come out to my house on January 13th to inspect, clean and…read morepossibly repair my chimney. They had even sent me a message the day before confirming the appointment. After their "no show", I called their office and was told that because they couldn't reach me, (which doesn't make since because they had no trouble at all saying that they'll be at my house on the 13th) , that they had rescheduled me for the 20th, which made no sense because I knew I'd be in Frisco on the 20th. She said she'd call me after talking to her boss, or that possibly her boss would call me. Well, neither one happened. It's unfortunate. I had read some good reviews and thought I had found a good company. Guess not.

The prior review is correct. They are scammers. I contracted to have a flue extension and 15"…read moreVacu-stack cap installed. The cap alone costs $1200. The total cost including labor quoted at $2400 and I paid them half up front. They showed up with a used flue extension that was very dented up and the metal was way too thin. He said Vacu-stack no longer makes a 15" cap (which is a lie) so he made one himself. It looked like someone on drugs fabricated it out of junkyard parts. He also installed it tilted. I made them remove all their stuff and leave my property. I'm probably out $1200 because they no doubt spent my deposit on something other than my materials. I doubt they even have a business license so I probably can't complain to the chamber of commerce. Below are pics of the cap I paid for and another pic of the one he installed. They have now rebranded their business as "Chimney Pros" out of Ben Wheeler, TX probably after multiple negative reviews and lawsuits.

THIEVES! Hired this company to come install chimney cap for customers new home. Paid them upfront…read moreas they requested. They ran over to pickup check and cashed it right away. Months of false promises and not showing up still have no chimney cap and now they will not even answer the phone. Do not do business with these people. Terrible service. Their new company name is The Chimney Pros.

On life's journey you have many opportunities to meet the best of us. I wanted to take a moment to…read moretell you about an outstanding company and one such individual. Today is 1/23/2026, I have a grandmother in Tyler, Tx who realized she might need her gas logs to work with the incoming weather. I spoke with Wade this morning and asked if he had any availability knowing that very likely the answer would be no. Wade asked where she lived and he noted that he had a job close by and would be willing to stop by if their schedule allowed. Wade arrived and spoke to my grandmother at length while checking out the situation and performing the necessary service. He treated her with the utmost respect and kindness. Wade exemplifies the best qualities of us. He exemplifies the fruits of the Spirit. In Galatians 5:22-23, "But the fruit of the Spirit is love, joy, peace, longsuffering, gentleness, goodness, faith, Meekness, temperance: against such there is no law." Give Wade and company at Light Your Fire the opportunity!

Unfortunately, I can't leave zero stars, but that's what they deserve. Two separate encounters both…read moreof which were horrible. Staff aren't knowledgeable, are incompetent, argumentative and have stand-offish attitudes. Customer service is nonexistent. I tried to order a standard two burner stove to replace one in my outdoor kitchen. After 3 trips to the store and several phone calls, I finally gave up. Then I ordered a 10k fireplace, took a month to come in, parts were "missing", which took another month delaying our remodel for 6 weeks. They didn't seem to care, gave us the run around and weren't helpful solving the problem. I will never do business with them again

This crew is awesome! They came in and did a great job. They were fast, clean, very polite and…read moreinformative throughout the whole cleaning process. I'm definitely going to call on them again.

These guys are great. They are very timely and leave the fireplace spotlessly clean. They are a…read morelocally owned business, which I like a lot. If you need your chimney cleaned these are the guys to call!

AMAZING PEOPLE, it's almost like their family, they did my kitchen and restrooms in just under 2…read moreweeks, insane to me after getting quotes and a 2 month turnaround from other companies. They have a great work ethic and are super accommodating highly recommended!

From the owner: Countertop Fabricator and installation. We specialize in…read moresolid surface counters such as Marble, Quartz,Granite countertops and more. We also specialized in fireplace facing, outdoor kitchens and commercial.

Julie and Scott are outstanding. They helped us find the right insert for our fireplace which was…read morenot built correctly and is smaller in size. Made sure it was what worked and what we could use daily. During the install all was very professional and tight. Greatly appreciate the effort and time getting this right.

These are definitely the two people, Scott & Julie, who you'll want to help you, to purchase from,…read moreand do business with. They are super affective communicators through email, and are excellent with customer service. So much knowledge and wisdom about stoves! I have an Austroflamm Integra FS, and it wasn't working, and they were able to help me diagnose it quickly and effectively through email, and now it's working perfectly. I highly recommend not searching the web for eternity if you Have found Scott & Julie of Off Grid Stoves, do business with them, and stick with them; because, they know what they're doing. Ryan Zink

BEWARE! The contractor, TIM REEVES, that works for East Texas Brick is bad news! He installed…read moregas logs for me, I kept smelling gas after he was gone. Was actually getting sick from it, kept opening windows, running fans trying to get rid of the smell thinking it was just from the install. I called Reeves to see if he would come back and check his work to make sure everything was tight......he hemmed and hawed and said he would "check his book" and call me back. HE NEVER CALLED BACK! All this guy cares about is getting paid and then he is GONE. Finally, called Atmos Energy, they sent a guy out and had to shut the gas off to my entire house because Reeves damaged the gas valve in my masonry hearth and it was leaking gas directly into my home, VERY DANGEROUS! Was lucky enough to get a plumber out on a Friday afternoon, he said my brick hearth would have to be torn up to fix the valve, have no idea what that would cost but NOT CHEAP, OR he could cut off the gas line in the attic to the fireplace. I opted to cut the line, because I had to have heat over the weekend, was supposed to get to 30 that night and wanted my gas back on, NOW. The plumber bill was outrageous, had the gas man back to get my gas on and was at my home for 1 1/2 hours trying to figure out why he was still getting a "danger" reading in the fireplace. Finally, about 10 pm, got my gas back on and everything relit so I'd have heat and hot water over the weekend. NEVER DID HEAR FROM REEVES........this bad news contractor did not care one bit about checking his work to see if something had happened to put someone in danger...........didn't care one bit! I'm spreading the word about this bozo anywhere I can! BAD, BAD NEWS!

while i cannot speak for other sectors of this business, The flooring staff is excellent. Great…read moreat helping you make a choice of tile and wood. And they get the materials in ontime at a competitive cost. They have broad experience with multiple installers. overall a good experience working with them

Outstanding! Seriously, these folks do great work. They are extremely professional,…read moredetail-oriented, and innovative. We have used them now for two separate projects and they were amazing for both. They have a knack for high-quality entertainment systems, lighting solutions, and surveillance systems but they do it with a FINISHED EYE! I really am happy with both projects. Very good for custom homes, or custom layouts. I can't say enough good things.

Friendly & Great Service! We have had them come 3 times to hang tv's and they are always very…read moreefficient. Thank you.