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    TDM Diesel

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    4 years ago

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    Infiniti of Boerne

    Infiniti of Boerne

    (33 reviews)

    We just bought a car from them not even two hours ago and I can't give enough compliments on how…read morewonderful our whole experience was!!!! Heather our sales rep was amazing and sooooo helpful!! Our financial guy, can't remember his name as he said, the only bald guy in there was amazing too!!! Wow thank you sooo much for such an amazing experience!!!! Sincerely Alan and Melissa Bishop

    One day after Infiniti of Boerne did an oil change on our vehicle, the skid plates broke loose…read morewhile traveling on the highway. Although they had to remove a skid plate to do the oil change, the dealership failed to accept responsibility for this event. They disputed responsibility by showed a picture of the front skid plate hanging a little low the day they did the oil change.  While defending the experience of their technicians, Service Director James Waite, did acknowledge that the technician should have pointed out the need to replace a few of the clips. And that if the clips were new that the skid plates would not have come loose. He stated that they were somewhat "complicit" so he would consider refunding part of our deductible if we filed with our insurance company.  Had Robert, the technician, cared about being thorough and pointing out the need for some new clips, the skid plates would still be in place. Something that the Service Director agreed was definitely possible but leaving us with thousands of dollars of repair.

    TDM Diesel - usedcardealers - Updated September 2026

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