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TDM Diesel

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

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4 years ago

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Genesis of Northwest San Antonio

Genesis of Northwest San Antonio

2.9
(13 reviews)

I purchased an extended warranty for my GV80 that prominently advertised windshield replacement…read morecoverage. When my windshield cracked -- beginning at the top edge where the glass meets the frame -- I attempted to file a claim, only to discover after multiple phone calls and weeks of delay that the policy apparently only covers road-hazard damage, a limitation that is not clearly communicated when the warranty is sold. The claim was denied, despite the fact that the crack originated at the frame and did not appear to be caused by a rock strike. I spent months attempting to resolve the issue with the service manager, who repeatedly indicated he would "try to help" by contacting the warranty company, but ultimately stopped responding altogether. After six months of worsening damage, I requested to speak with the general manager. He never returned my call. Instead, a service advisor contacted me and explicitly suggested that I file a new claim and say that I "caught a rock yesterday" so that the warranty company would approve the repair. To be clear, this was a suggestion to misrepresent the facts in order to obtain coverage -- something I refused to do. Between: --Misleading warranty sales practices --Weeks-long delays in basic information --Ignored calls and emails --Failure of management to respond And finally being advised to falsify a claim, this has been one of the most disappointing dealership experiences I have had in decades of vehicle ownership. I purchased a luxury vehicle expecting professional and ethical service. Instead, I received evasiveness, poor communication, and advice that crossed a serious ethical line. Buyers should carefully read the fine print on any extended warranty sold here and document all communications. I would strongly caution others before relying on this dealership for warranty service.

World Class Dealership! Sina was our sales person and was exceptional, his brother Max is the sales…read moremanager and also stayed in touch with us throughout the entire process. They gave us a great deal on a GV80 Coupe and we flew from Oklahoma City to San Antonio where Sina picked us up from the airport. Ken was our finance guy and was wonderful. If you think you've seen a classy dealership before, I promise you Genesis of NW San Antonio will top it. Nothing but consumate professionals throughout their gorgeous facility and everybody was so friendly and nice. If you're looking for the superior service and ecceptional value on a Genesis Luxury automobile, you've found it, look no further! Rob and Crystal Rogers Norman Oklahoma

TDM Diesel - usedcardealers - Updated July 2026

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