We needed our modem moved to another room so we started trying to schedule this with Xfinity…read morethrough the app. Twice this was scheduled and once they cancelled without even telling us, and the second time they just didn't show. Once I mentioned that I would be reviewing them on Yelp we got a tech out within the week. Funny how that happened :) The tech was super friendly and did a great job for us. So while it took some work to get to the real people, once we did, the service was great. Xfinity: REALLY REALLY wants everything to be automated. But it can't. So be ready to blow them UP if you need service. Otherwise they seem to correct outages really fast and communicate well when this happens. Four stars.

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

I was having significant difficulty with a new phone sent from Apple. Nate was super helpful to…read moreget this phone up and functioning normally. It was no small feat with a few hoops to jump through. He was persistent and pleasant and saw it through until it was perfect. I am so appreciative and highly recommend this branch.

Once upon a time my husband and I were looking to combine our phone plans finally. Because most of…read moremy family was already on Verizon, we found this location online and headed over. Turns out that is not a regular Verizon branch but is a retailer for them. Not sure exactly how it works. So far, this only seems to help my opinion of them. Fantastic customer service and a much better insurance plan on the phones than what is offered at at standard branch. We have had to visit here more often than I would like to admit (I am apparently really good at hurting my phone) and each time they have been able to help easily. If you come here during peak hours on a weekend, you may have to wait but usually they move quickly so it isn't too hard to just browse while you wait. The lose a star for my first visit here, they had promised to follow up with us after our initial phone purchase to confirm if we wanted to add insurance, they did not, we forgot (you only have two weeks to add it) and when I hurt my phone the first time, it was a headache.

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

I had a very good experience at this particular store location when I was looking to purchase a…read morewireless Bluetooth speaker. A Verizon Solution Specialist by the name of Arlene Gonzalez assisted me. She quickly came over to assist me when I arrived at the store and was very knowledgeable about all of the wireless speaker products. Not simply trying to make a sale and rush me out of the store, she inquired about the type of location setting and purpose that I was looking to utilize a wireless speaker system for and targeted our research accordingly. Arlene was patient and enthusiastic in her explanation of what each speaker system could be used for and how to pair more than one speaker system together for an even better and richer sound experience. She again displayed that high level of patience and professionalism when informing me about the different purchasing options available to me and even connected the speaker system to my phone for me. In the future whenever I need to visit the store again for any more phone or speaker systems I will ask for her by name.

Worst customer service I have ever experienced. Great at wasting your time and will have you call…read morean automated service in their own store to solve an issue.

Last night (04/24/26) there was a terrible storm and tornadoes, regularly gusting 80mph winds…read more Losing the internet signal and cable was expected as it felt like the houses for veterans at HVAF (206 N. Warman Ave.) were going to hop up and land in Greenfield. A call was made this morning for help and (04/25/2026) in a jiffy our friendly neighborhood Spectrum Technician Anthony showed up, was friendly and clearly knowledgeable and had everything back online quickly, fixed everyone's TV (so important to homes full of veterans) but what stood out was how he handled the visit. Professional, calm, fun, and made it no longer feel like a problem, but like getting a new toy. You could tell he was accommodating and that means a lot to those of us that are disabled, and he could hold his chin up, proud of making 30 of us in 3 homes all chipper. Spectrum should hang onto technicians like this. He was invited to come back for dinner but he was set on helping more people restore their service. If there's a way to request him again, I would. The invite remains open if he can handle us curmudgeons. It was one of those rare times when you leave the interaction in a much better mood than when you started. Anthony should be recognized for his work. He made a meaningful difference for about 30 residents across three homes. If there's a way to request him again, I absolutely would. He deserves at least a cookie. I am thankful we are using Spectrum.

Is stealing money from my company monthly for equipment we do not have! Technicians have NO CLUE…read morewhat they are doing and actually LIE in their reports after doing a "service call" about what really took place during that visit!