So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

Internet/streaming speeds are great. BUT- They have the…read moreabsolute worst team for install. We have had our line buried multiple times. I use that term loosely. They don't seem to know how to bury a line. Killed my grass, and the line is still exposed in multiple places. Even after they had to come replace and re-bury. IDK who they actually hire to come do that work, but there really do not care one bit. I was also told by them that they cannot guarantee the team they send out will properly bury the line because they contract it out. Said I can totally stand out there with them and tell them what to do or bury it myself. Price is great in the beginning, but will definitely go right up. Making it not worth the hassle. Honestly, I'd try one of the other services.

They started out okay with good new customer pricing around $60/mo for Internet. The customer…read moreservice dropped consistency over the years as they became more established and the prices kept going up. By the time I switched to spectrum I was being charged &120/mo for the same basic service.

Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

Terrible company. I asked for a future disconnection and they disconnected me the next day…read moreinstead. After jumping through hoops they said they had to send a technician out in 24 hours to enter my apartment to reconnect my service back to what it was due to their mistake. The billing was also wrong the they activated it again. And they said it would take 7-10 business days before a "ticket" could be written to compensate me for their mistake. None of my devices are now working because the WiFi is turned off and I was on the phone and talked to 3 different people and still couldn't get it fixed. A terrible terrible terrible company.

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

So expensive, I wish we had other options. I have had so many bad experiences with other providers…read morethough, this seems like the least bad option. We chose them over Dish Network because of better sports programming. However, Dish's DVR records programs much better than this one. Outage due to weather does not seem better or worse than Dish.

Call customer service 4 times after 25 years we are done! Hung up on 4 times told not to call back!…read moreCharging for wifi among other things.

I have trouble with them every time I try to pay my bill. They for some reason have two accounts…read morefor me. I work 16 hour shifts right now. And, it is hard just to call once to pay the bill a month because I have to go through a process to access the right account. Well, Internet was disconnected because when I called to see if my bill was paid it said the payment was processing but somehow I was in the wrong account. I asked them to fix this issue by the way; and they said I did not need to worry about it. Big reason, why I want to switch to a better provider but nobody else is better than these guys. So, I get on Customer Support. And the agent was unbelievably annoying he would ask me questions that were irrelevant and ask me to do the same things over and over again. I hung up on him and called back thinking I would get a better agent. Same Guy... After an hour we got the internet back on. Other issues I have are My Router name gets deleted a lot looses signal every once in awhile and I have to call in for that all the time. not worth my $60.00.

I was at spectrum on 46 in Terre haute IN on Monday this week.The manager was extremely rude.,to…read morehis only person on duty in front of customers and then he proceeded to get into a argument with another customer which was there with her daughter.In the process he was rude with my wife and I.We was there for over an hour just to return equipment.We will never get this hour back in our lives.What a joke I suggest nobody ever go to Spectrum in Terre Haute.The company should immediately fire that manager and maybe promote that poor guy working.

We only user Endeavor for our home WiFi and have never had an issue. Pretty sure we've never had an…read moreoutage except when the power goes out obviously... they are the best! We've paid $90 for a couple years now, no complaints.

Fast Fiber Internet. Great customer service! I can't imagine having better service here in Central…read moreIndiana. All ISP's should be this good.