The owner is very accommodating. He has met me at the airport and let me leave my rental car at…read morethe airport. I'm coming back to Rapid the end of this month and plan on renting from Casey again!!

These guys were great!! We were in town on a motorcycle when a snowstorm came through. Casey's…read morerented us a little VW Jetta for the day! It was awesome to get to still see the Black Hills and stay warm!

I'm just picking my hail mice infected camper. Jacks have been so awesome to work with. Francis…read moreis repair service was so helpful. If you are traveling and need services I would highly recommend Jack's.

2022 (new) camper delivered end of April 2025 we have a 2 yr warranty n not sure what good it is/…read morethe salesman, owner, staff have been no help / we had contact June 2 saying our fridge was at 60 degrees/ threw food out / 2 service techs, calls 2 Jacks calls to Jayco and aug 19 still without a fridge/ can't take the techs word or picture /so fed up / we never got a working remote at delivery almost 4 months later Jack's still has not gotten us one/ the fireplace timer doesn't work was suppose 2 get us another one/ drawers that dont close /slide out tears / calls go unreturned documents not submitted 4 warranty/ wouldn't recommend this place to anyone/ and our bank had to call multiple times because our title was not received in a timely manner /they get your $ and your left 2 take care of issues with the camper yourself/ they also called on our behalf to the dealership with all the issues n not handling them

Great tour of Casper State Park, Crazy Horse Monument and Mt Rushmore with Chris. Chris was very…read moreknowledgeable and responsive to what we wanted to see. Highly recommended!

Our guide John was fabulous and made the day one of the best tours I've ever been on. We only had…read more1 day to see all the sites in and around Rushmore. He was very knowledgeable and really had a passion for his tours. And the tour was just our family so we could personalize it to whatever we wanted to do. We went to Custer state park, crazy horse, Needle highway, iron mountain highway and Mount Rushmore. I can't imagine doing the day without this tour. He shared all the inside info with us too which left us with s slew of knowledge and great photos too! Definitely look into Geofuntours before you book on one of the big bus tours. I am certain you'll be happier with this one! (And it's like the same price too-what a deal)

The best. Jessica has been so incredibly helpful to us on our last two trips booked through her…read more Both involved airline delays and more time than expected spent in airports. Jessica was cheerful, efficient, and unbelievably helpful and immediately booked us on different flights (and booked us a hotel when the delay included an overnight stay in Dallas). It was FABULOUS to have this type of assistance and truly turned what could have felt like a stressful nightmare into a relatively minor inconvenience. I cannot say enough wonderful things, Jessica is the best!!

This was the first place I called to start my husband and I's travel plans this fall. One lady…read morethere started emailing me and provided information but was not knowledgeable about anywhere to stay, excursions to take, and was not overly helpful. I worked with her though and was finally getting the plans ready to pay for when she stopped progress and said the company needed $200 before she could do anything further or research any more details. Come to find out that was way higher than any other place, and because of this, I called the Bursch Travel Agency in Gillette who was way better, more helpful, and got every detail right on my trip before asking for money. I'm happy I went with Gillette's Bursch because everything turned out perfect, and I did not make all the progress just to have it stopped because of money. So just a fair warning that this company cannot look up more than a few things without requesting money.

Our guide, Jacki, was great! She was friendly and knowledgeable, and told us a lot of the history…read moreof Rapid City. The tour was full of interesting stories and local insights. We really enjoyed it and would definitely recommend this walking tour to anyone visiting Rapid City.

Our family of three had the most amazing one-day tour with our superb tour guide. I tried to reach…read morethe company to be reminded of her name, because the business card had only the owner's contact info and a QR code, but my email bounced (probably an error on my end). So, Black Hills Adventure Tours folks: our guide on August 5 was FANTASTIC. She took us to Mount Rushmore, Custer State Park, and the Crazy Horse Monument. I learned *so much* on this tour. She knew everything about each place we stopped, was friendly, warm, and really thoughtful. Every time I went to read a plaque, she had already told me what was on it! Hearing about it from a person instead of waiting my turn to read a plaque (nothing against plaques!) made it a much more memorable experience, and it also allowed us to cover more ground in less time without feeling rushed or pressed for time. It's also great that the guides have special passes and can make arrangements in advance, so we didn't wait in lines and got great parking. I would love to go into detail about the sites, but she planned thoughtful surprises for us and I wouldn't want to take that away from others. And the monuments and park speak for themselves in experiences that I can scarcely do justice in a short review. The SUV for our tour in August was cool, spacious, comfortable, and stocked with snacks and water. If we had it to do over again, we would have booked our tour on our first day in Rapid City. I highly recommend this company for a wonderful tour that will be tailored to your family no matter what the size, shape, or fitness level.

Update, I've called 3 times on the status of my refund. I was told the first time, "no problem"…read moreand was informed that I would receive a text message with confirmation that my refund was being processed. The second time I called, I was told that that they wanted to process my refund through a money gram (or order, I can't remember) and that they would need my address. I told them that I wasn't comfortable giving out my address and was hoping that there was another way to process the refund electronically (since I transacted the service through square). The person I spoke with said (begrudgingly), "okay, let me talk to my supervisor and I will give you a call back within 24 hours". I was curious about Square's refund process, so I called them and confirmed that the business can absolutely process electronic refunds via the square app as long as it's done within the first 120 days - the business would even get a refund on their transaction fee if they did it this way (a true win-win). 48 hours later, I had not received a call... so once again, I called. I spoke to the same woman (I believe) that I spoke to the first time. She seemed shocked that I hadn't received the refund yet and told me that she would reach out to her supervisor to get in contact with me and hopefully solve the issue today. I thanked her for her help and communicated my frustration about being tossed around and not getting any formal assistance with my request. She then went on to say that she is just the receptionist and has no control over my request being fulfilled. She assured me once again that she would give my name and phone number to her supervisor so that he/she could call me back.

Great service, driver was on time and his car was very clean. The lady that answered the phone was…read morevery professional and answered all my questions.

Flight was great and our pilot was amazing…read more Booking online was smooth. We did get bumped day of multiple times for an almost 1.5 hour wait from our booking time with multiple groups jumping ahead of us for no apparent reason. For over $400 booking times need to be exact and honored.

Was super excited to book a 25 minutes tour over Mt. Rushmore and Crazy Horse, hoping to get up…read moreclose views. If that's your expectation, you will be disappointed. The views are way far and you will mostly see trees. The view of the monuments were better at the park. I couldn't get any pictures because we were so far. We were able to get closer to crazy horse. The pilots and employees were great, and the ride was nice... however I was disappointed with what we got to see for the price we paid!!!

We were stranded at Mt. Rushmore after a backpacking trip and City Cab came to the rescue. Gave…read morethem a phone call and were there within 30 mins. Our cab driver was friendly and the vehicle was clean. Would recommend to anyone who needs a cab in the Rapid City area.

Used City Cab to get to/from airport. The drivers & dispatcher were very friendly. Pickup to…read moreairport was prompt and direct route; estimate on pickup at airport was accurate.