This dealership must be hit or miss for service. My most recent visit here was a big miss. Scheduled factory service, and it was not inexpensive; fuel service, tranny service, axle service, oil change, cabin and air filters and more. I got the car back from service and at first, everything seemed okay but a day later I noticed the idle was off just a little, it wasn't a steady idle that I was used to, and the car stalled when I put it in reverse. I couldn't figure it out, so I assumed it was related to the fuel service and would have to work itself out. Day 5 after the service appointment the check engine light came on while getting on the highway to head home from work. Now I'm suspicious that something was not put back together correctly when it was returned to me after the service. Because I'm now leery of the techs at the dealership, and they were going to be closed up for the day anyway by the time I got back home, I went to "The Zone" to have them do the diagnostic. The diagnostic comes back with the trouble code "P0174 System Too Lean (Bank2)" and the suggested fix is to replace the mass air flow sensor. The guy at "The Zone" has me pop the hood, shows me where the mass air flow sensor is, and has me start the car. With the car running he was able to pull the wiring harness away from the sensor with no effort and he looks at me and says - that should not have happened and plugs the wire harness back in so it is secure and suddenly the idle becomes normal. I shut the car off and then he proceeded to point out to me the air filter housing is not correctly put back together, and not only that but it's also broken. Broken? How is that possible? Nobody has been under this hood since I bought this car except... the techs at the Team Chevrolet Creedmoor dealership. The guy at "The Zone" basically fixed the trouble code on the car for for free, reset the check engine light and asked if I wanted to order a Mass Air Flow sensor just in case it has gone bad. I felt like I don't really need the sensor and the car is running/idling much better now that the wiring harness is securely plugged back in. To be fair, the car was in a very minor collision recently and sustained some bumper and headlight assembly damage, but based on the location of the that damage, that very low speed bump should not have broken the air box or popped the wiring harness clip on the mass air flow sensor loose. The car had been running fine after the collision. So yes, the service from Team Chevrolet Creedmoor could have been better. Someone could have told me the air filter housing was broken, or maybe, if they had accidentally broken it, just let me know and be apologetic, let me know the part is being ordered and they'll fix it. If they are adamant they didn't break it, at least let me know it's broken and should be replaced. In addition, the car seemed to be hastily put back together after the service and steps were missed, one of which caused the car to throw a check engine trouble code. I did call the dealership and left a message asking the service manager to return my call to talk about the feedback I have. As of the point of originally posting this review, the call had not been returned. I get that dealership service departments can be stereotyped and demonized with a broad brush, some are deserved, others not so much. This was an experience that seems to support that "bad rep" stereotype. I won't say I'll never go back to this dealership, but at the moment and in the moment, I find it difficult to believe I will return here for service. EDIT: I did get to talk to the service manager and she was very apologetic about the trouble I had with the vehicle and she has offered to make it right with a service voucher. She thanked me for the feedback as it is a training tool for the service technicians about what to and not to do with a person's car. read more

After previously writing a bad review I now have had a better experience. Perhaps it was the chaos of changing ownership or even working out the kinks whatever the issue was Team Chevrolet fixed the issues and made for a better experience. The staff are friendly and attentive to your needs and the shop is clean and welcoming. I was also impressed with the level of honesty that the mechanics had. Thanks Team Chevrolet for fixing the kinks and making your shop better read more

Team Creedmoor - Chevrolet Dealership - Car Dealers Near Me - Creedmoor, North Carolina

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We decided to purchase a car from this dealership yesterday. We had a new salesman, Blake, who was wonderful, responsive and helpful. Of course several more employees came over to "help". When we couldn't quite get to the price we wanted to pay we asked for our car keys back so we could leave and think about the purchase. They had taken them for a trade in ride in our car. After several minutes waiting for our keys( they weren't busy)my husband went down the hall to retrieve them himself. The finance guy, Keith, came out and said, "just give me five more minutes to do this deal. I think we can get there." This was already nearly an hour into it. My husband told him the amount we wanted to pay, the price we saw on the internet and what we could afford a month. That we were planning on a 72 month loan. He had my husband initial the amount we discussed but was told the internet price was based on financing through them.... Sneaky. We agreed, reluctantly, to finance through them. We waited an interminable amount of time for Keith to get everything set up and he agreed to our price and our payment. When we began to sign the 40+ papers that went with the sale, my husband noticed that the loan was now 84 months. Something Keith had not shared with us prior to signing papers. Keith said it was the only way to get to the monthly payment we wanted, however not informing us of this before signing the papers was unconscionable. My husband also noticed that the price of the car was now nearly $2000 more than our initialed agreement! When Keith was called out in this he said," "oh, let me print out these papers again." Sure enough, there was the price we had agreed on...... We did the deal but were not happy about the way it went. It was a classic bait and switch and when you are signing all those sheets of paper and you have been sitting there for four hours they count on you not reading it all.....we will no doubt refinance with another lender in the months ahead to get the 72 months we wanted. I cannot recommend a dishonest dealer( though as someone who had a brother in law in the business for 40 years I know they will put one over on you any way they can), like this one. They also forgot to run our credit card though we had given it to them a few times and they gave it back. Keith called, very concerned, at dinner time to let us know that. Oops. My husband called Blake back to give him the number and said he would no longer deal with Keith and that was why he was calling him. It was a disappointing experience, though we did really like our salesman, Blake. We also were supposed to leave with a full tank of gas. Nope. Almost empty and didn't notice til we were almost home. My husband messaged Blake and he said to bring it over and they would fill it for us. When my husband went over this morning, he told Blake to find another job. Selling cars is a thankless, time and soul sucking job and he's too nice a kid to be doing that...... This is a two star review because of Blake. Otherwise it would be one. read more

Great dealership and service department. I have had my Suburban and Corvette serviced here and both experiences have been great. They got me in and out quickly, kept me informed and were super respectful and I could tell they appreciated by business. Definitely my dealership of choice going forward. read more

Got my car BELOW market price thanks to TEAM. No add ons, no svcs, just honest people, doing honest work!

At the end of the buying process, we were shown a paper that we should have been shown first. There were other things about our experience that make us wonder if this dealership deals with customers honestly. We would like to attribute that to a level of chaos there and inattention. We will see. read more