Excellent Service. Purchased two tires, and had two rotated. Staff is very good and ALWAYS helpful. Marie is OUTSTANDING at the front. Mini Cooper owner Dennis Mayfield read more

Sales dude has no chops for dealing with peeps. They have no electric cars at the dealership, I'm told they're not worth it. The greeter at the front is a doll, however. Best thing about the place. read more

I bought my beloved MINI here on New Year's Day in 2013. I've since moved out of state but don't hesitate to stop in here for service if I'm back in the area. Staff in sales and service are always helpful. I realize that dealerships are usually more expensive than other shops but when coming here both when my car was under the manufacturer's service plan and afterwards when I paid out of pocket, I never felt like they were trying to add on extra items just to cash in. Both the service and sales departments try to add a bit of quirkiness to the experience. My favourite was the (sadly now departed) giant traffic cone that was randomly sitting inside the waiting area for the service dept. They sell a lot of MINI bling compared to other dealers I've been to which is always appreciated. I pick up a cool t shirt or or addition for the car every once in a while. I've never had trouble getting an appointment even when showing up unexpectedly and the wait time estimate has always been pretty much spot on. Definitely check them out if you need service to your MINI or are considering buying (and you should!). read more

Flow MINI of Raleigh - You can't buy it but it's fantastic to look at this historical gem. - Car Dealers Near Me - Raleigh, North Carolina

Don't take two hours for an oil change when i have had an appointment for 2 months. I purchased the car from flow. Expected service but not received. Lesson learned. Won't happen again. read more

New Mini owner with an error message 3 days after buying my used Cooper from another location. Mel (my main contact) was fantastic to work with. I appreciate the excellent communication at every step. I didn't meet my technician (Austin) but he appears to have done great work! Thank you all! read more

Thank you Flow Mini Raleigh. On my way to Raleigh for an American Legion Conference I had an issue with my AC. I showed up to Flow Mini Raleigh with no appointment and they worked me in rather quickly. In addition to solving the AC issue, they did an review of the car and found a loose hose due to another mechanic who changed the battery not tightening and found a knot on the inside of one of my tires which I was very grateful they found. It was about time to change tires anyway so for safety I had all 4 tires changed. I was not charged for the AC nor the hose and got a reasonable price on the tires. Thank you for working me in and finding what could have been a disaster if the tire had blown out. GREAT JOB...... read more

My review is for the service department at Flow Mini of Raleigh. They will not work on your car unless you are sitting there in the waiting room. If you make an appointment and drop your car off, they will get to it "whenever" and tell you that they have several service tickets ahead of yours and they probably won't be able to get to it that day. Doesn't that negate the point of making an appointment in the first place? When I was upset at the delay, the fellow at the service counter, Josh, THREATENED me and said that honey works better than vinegar if I wanted my car looked at that day. Then he contradicted something he had told me previously, and when I called him out on it, he flat out lied to cover himself. He is cocky, disrespectful, and rude. I was planning to trade my 2018 Mini for a new model, but considering the poor service I have received both times I have been here, I am looking at Fiat instead. read more

I carried my 2019 mini countryman into the service department in Raleigh for a bad battery. I understand that they were busy and I would have to leave there for upwards of a week before they could look at it but the service manager I dealt with was the rudest service person I have ever dealt with. He informed me, in a displeasing manner, that they were very busy and would not be able to help me any time soon, which I understood. After we walked outside, which I had to do to have any more conversation with him, he blew me off and got into another vehicle and left. I get it that they were busy but to treat a customer that way is inexcusable. I have purchased 2 mini's from Flow Mini of Raleigh and you can believe me when I say I will never buy from them again. read more

We had two great experiences with Flow Mini within the past month. Merle, and Matt were both AMAZING to deal with. We own two mini coopers, both broke down on us around the same time. They diagnosed and repaired the first one with no issues within a days time. We were beyond satisfied with how easy the experience was. Our other Mini was at a Chevy dealer (where we purchased the used mini and an extended warranty from) for over a month before they decided to send it to flow mini for a better diagnosis. Flow mini diagnosed it AND repaired it within just days. They went above and beyond for us and we are very grateful to have both our minis back, and in working condition! We will continue to use Flow Mini's service department in the future! read more

Greatest service I've ever received at any dealership. They were respectful, patient, and friendly as a whole. They even taught me how to drive a manual car and taught me all there is to know about my vehicle. I would 100% recommend this dealership to anyone. read more

Flow MINI of Raleigh - The car I purchased from Flow MINI of Raleigh. - Car Dealers Near Me - Raleigh, North Carolina

I had a recent positive experience with Flow Mini. I was in an unexpected situation where a deer hit my car, it was totaled, and I needed a replacement vehicle. I had previously considered a Mini after a friend shared positive reviews. I started research on the vehicle and found one I liked at Flow Mini. Kevin was my first contact and he was patient, helpful, and informative throughout the process. I was introduced to Nan onsite and she has a dynamic personality and knowledgeable of the Mini brand. She gave me a thorough overview of the car, and mastered the art of cursory relationship building to make the buying process less awkward. As a nurse, I was very happy Flow Mini modeled and supported the mask mandate, had sanitizer throughout the building, used new gloves at different check points versus wearing the same gloves all day, and had 6 Ft markings to keep all parties safe. I definitely recommend Flow Mini to others. And to end, my new Mini Countryman is nothing short of amazing! read more

Flow MINI of Raleigh - Car Dealers Near Me - Raleigh, North Carolina

My check engine light was on and I was having a few other issues, aux wasn't working, clutch peddle was a little loose. They quoted me for $5000 and 2 days after I left the check engine light came back on. And they didn't even fix the aux port. They claimed they did and said it worked but it does not. I told them to fix the aux port and they said they did (because they tested the current running through it) but then it doesn't work with a cord. It'd be appreciated if they just tested it with a cord to make sure it worked. I am not the mechanic, I just said the aux port wasn't working that doesn't mean just change out the aux port and then say I did what you asked. Then they said maybe m maybe it's wrong with the electronics... well what don't you understand about fix it? I don't give a fuck if it cost me $5000 or $10,000. I asked to fix it. I want my goddamn music to come out of the speakers and I don't care what they'd have to do to do it. But instead they went the lazy route with it and didn't even try to figure out the real reason and then charged me $450 to replace the aux port. Which again, still doesn't work. Whatever I'll try to go to another dealership or an aftermarket place. read more

Great service great people jus every time I leave something worse has happen to my car then when I took it in and I have to go back and they fix it for free of course other than that amazing place read more

Don't. Just don't. I wish I would have read the previous review before booking an "appointment ". I made an online appointment for last Saturday but was then contacted via phone to let me know that time was no longer available however, the following Thursday was open. Fine. Rebooked. On Monday I had an email about missing my appointment so out of my confusion I called the service department. They were very nice about correcting the error and set me up for 7:30am appointment on Thursday. Like most people, I work so we drive 45 minutes the night before to drop off my car per the service department instruction. The next day, I called around 2pm because I hadn't heard anything and wanted to make sure all was going well. I was requesting that they investigate an oil leak. I was then told that there were 16 tickets ahead on mine and that they could "probably get to it next week" hahahaha! What the actual F? Why even make or offer an appointment??? So another day without a car because getting the key before closing was impossible. Such a complete waste of my time when I would have been happy booking an appointment a month out to actually get someone to look at it instead of holding my car indefinitely! If I were in the market for a new mini this would GREATLY impact my decision to purchase on in the Raleigh area. Never again. Do better!!!!! read more

We are super happy with the customer service through the entire process. The salesman Kevin, was helpful but not pushy and gave us his full attention and pushed the deal we needed through. It's nice that we worked with the same person throughout and didn't get passed to the finance person it was a one stop shop. The receptionist was even great! We had two little kids with us and with a car trade and purchase all went smooth and everyone stayed happy. Also there is food located directly across the street so we never had to get hangry. We got a great trade in price and a good deal on our first Mini. read more

From sales to service, Flow Mini of Raleigh provides an excellent customer experience. Working with Michael in sales to get into a new Mini as my current one was nearing the end of its lease was a breeze. Michael went above and beyond to provide quotes on vehicles I was curious about and was eventually able to match me with the perfect 2019 hardtop 2-door. I drove off the lot today with minimal time spent signing paperwork. My experience in service has been no different. Service advisors are always kind courteous and do everything they can to make your trip at Flow enjoyable. Service always has a quick turn around and on the times when my Mini has needed an extended stay, getting a loaner vehicle was no issue. As someone who has traveled quite a lot during my last lease term, and thus dealt with 4 different Mini dealers, I can attest to the quality of customer care provided by Flow. Kudos to the Flow Mini team! read more

We went to Flow on a Saturday afternoon to buy a Countryman. The side parking lots were full of what looked like new Mini's and customer cars. The front lot had less than a dozen used Mimi's and three times as many empty spaces. We pulled in and browsed cars. 20 minutes passes and no one approaches us. At this point we assume there must be one person working. We've never been to a dealership where you weren't greeted as soon as you stepped out of your car. We went into the showroom and were surprised to see lots of staff and customers. We approached the receptionist who asked a salesman if he could work with us and he said no. That's it- no. She then said that they were really busy and we would have to wait. It did seem like there were others waiting, so we were fine with that. She then told us we would have to move our car. Really? There were at least 30 empty spots. So we left. We both felt that the entire experience, plus all the horrible reviews about Flow's service department made us certain we should not buy a car there. Unfortunately they are the only Mini dealer in Eastern NC, so we shifted gears and went with a different manufacturer. read more

While visiting the area from out of state, I hit a pothole with my Countryman and ended up with a bubble on one of the tires. MINI Flow took care of replacing the tire with an exact match the same day, it was all arranged with the tire and rim insurance, fixed within hours. Great service! read more

I bought my used 05 mini here..funny, when you buy a car here they fix only what they have to, like replacing 3 out of 4 tires..(5000 miles later I replaced the 4th one) But when you go back for service they seem to find everything possible wrong with your car and the Magic $3000 price tag comes up...i could go on, but I think I'll just go onto a different shop for my service in the future. I'm going to try Discovery Automotive next in Cary. People seem to like them.. read more

DO NOT BUY A CAR FROM THIS LOT. I bought my Mini here in July, 2014. I was told that it was a low maintenance car and since it had synthetic oil, I would only need to change the oil once a year. I took the car in for service twice. Once for a scheduled oil change n May and again for a battery issue in July, 2015. The oil and all my fluids were topped off in July 2015. I don't drive the car very much, so I maybe put about 2K miles on the car between July and December. In December, the car just stopped while I was driving. NO warning lights popped on and I had no clue what was going on. I could not restart the vehicle and I could smell some fuel. Since I didn't get any warnings, I assumed that maybe there was a fuel line issue or a starter issue. It turned out to be much more epic than that. Apparently, the car was low on oil and ran dry. Note that it had been SUPPOSEDLY topped off in July and there was only 2 K on the car. The car also overheated (NO temp warning) and the engine just basically fried (yet, NO engine light either). The crew at Flow Mini made it out to be my fault because I was "supposed to put a quart of oil in the car every 1K miles". WTF??? First of all, no one told me this (it wasn't on any of the my service records, nor is it in the manual) and 2nd of all, NO ONE DOES THIS. I spoke with several Mini owners and BMW owners. They stopped throwing blame my way once they realized the car was still under warranty and that it had only recently been taken in for service and had low mileage. I had cared for the car under their specifications, but they did lie to me about the oil changes. If you need a low maintenance car, do not come here. They will lie about the care of the cars. The only reason I'm giving 2 stars instead of 1 is that they DID help me navigate the warranty stuff and even covered the cost of repairs that warranty wouldn't cover. Gillian initially blamed me for the mess, but I have a feeling she may have just been doing what she was told to do in the past. She was helpful otherwise. read more

Thieves. Took my mini in because the check engine light was on and they told me I need over $3000 worth of work. Took it to euro motors and they looked at it and couldn't find a problem and the light was reset. Haven't had a problem since and that was almost a year ago. Run from these thieves. Dishonest. read more

Flow MINI of Raleigh - 2009 mini jcw - Car Dealers Near Me - Raleigh, North Carolina

I returned to Flow MINI of Raleigh and ultimately purchased another vehicle from them - my second. I was promptly greeted by Ian, who was very helpful in getting me directly to what I was looking for. After an awesome test drive, we returned to the dealership to do the paperwork and I was introduced to Kevin. A great big "thank you" to both of these gentlemen for getting me on my way quickly, easily, and professionally in my next MINI! I couldn't be happier and would definitely recommend these folks. read more

Background: I have been leasing and driving BMWs since 1989. Therefore, one could conclude that I am fully aware/have enough knowledge about the end lease turn in process. When I went to Flow Mini, I was not looking to purchase a vehicle since I had another 6 or 7 payments left on the current leased vehicle. I made it perfectly clear to the sales person who approached me on the lot what my intentions were. That is, I was only looking to test drive a vehicle that could replace the BMW that I was driving when the lease was up the following year. The sales person was fine with that and was willing to take me on a test drive as I requested. After test driving a few of Countryman vehicles, I felt like one of the vehicles (hybrid) stood out based on performance and having the green factor. I told the sales person that I like the vehicle and might be interested in it. The sales person indicated that they were having a sale lasting through the weekend. I told the sales person that if they could make me a deal to get me out of the BMW early and it was an offer that I could not refuse I would do the deal. Trade-in Prior to giving the sales manager the keys to the car to assess the value of it, I told him that I was over the allotted mileage for my lease and that I had about 6 to 7 payments left. The sales manager took the keys to my car and went out to assess the vehicle for trade-in armed with the information that I gave him. Standard practice when assessing a vehicle for trade-in is to look at the condition of the vehicle, the actual mileage on the vehicle, vehicle wear and tear and any remains payments (payoff) to determine the trade-in value. The sales manager did in fact perform all of the tasks mentioned above to asses it's trade-in value. Offer As I previously stated, I was not looking to get out of my vehicle at that moment in time. However, if they could make me a deal that I could not refuse I would do the deal. They presented me with essentially two offers (contracts), one written and one verbal. The written contract you can see, but the verbal contract which was agreed between the parties is just as valid as a written contract. When I did not see the BMW listed on the contract in the trade section, I inquired about it as noted in the text communications between the sales person myself where I indicated that I needed someone to explain the money part. I was told that all I had to do was turn in the BMW across the street at Leith BMW and send them the final invoice and they would take care of it. I asked them at least three times, two of them with a witness. The last time that I ask about them paying off the final invoice was right before I got ready to sign the contract where I asked the sales manager right there in front of my witness and he said yes they would take care of the final invoice once I sent it into them. We all know what a final invoices is, i.e., when you turn in a vehicle they perform all of the same assessments tasks that Flow Mini did when they assessed the vehicle. Once they complete their assessment task, they determine the amount owed by calculating any wear and tear, mileage, and any remaining payments to determine the final invoice. What Flow Mini did was go behind my back without my authorization and pay the remaining payments left on the lease. When I sent them the final invoice from BMW, they refuse to pay the final invoice stating that we agreed that they would only pay the remaining payments. Now I know anyone reading this will know that this so called agreement is a lie. For one, they never said to me that they were going to only pay the remaining payments. Imagine this, Flow Mini of Raleigh says to me, we want you to turn in your lease early, get into one of our cars and when you receive the final invoice of $7,000 you will be responsible for paying that upon receipt. Does that sound like an offer that an intelligent man who has been leasing vehicles since 1989 would accept as being beneficial to him or a deal that he could not refuse? This is exactly what Flow Mini of Raleigh is trying to say by arguing that I agreed to the deal. There is no documentation that shows that I agreed to this. I would not be in my right mind to agree to a deal like this. I have never had an issue with BMW, this is the first and last time that I will ever do business with flow Mini of Raleigh. I will never recommend them to anyone, because of their poor deceptive and misleading practices. The thing is, I asked about the deal several times and even bought a witness because I felt uncomfortable and I wanted to make sure that what they were telling me was what I thought it was. Had I known that they were only going to pay the remaining payments, I would've walked away from the deal because I still had 6 to 7 payments left on my car. On top of that, when I trade my vehicles in at the end of the year, BMW usually offers huge discounts, which will cover any lease end costs. read more

If you want excellent customer service when you're shopping for a MINI (which I highly recommend :) look no further. My story is long but basically my "old" MINI Cooper died. *tears*. After much stress and searching, I was INCREDIBLY lucky to have found another MINI within my budget and my taste and get this: THE EXACT SAME COLOR!! Which by the way is Oxygen Blue. Before I came here I was communicating with Henry the manager and he was superb. He was patient, thorough, warm, accommodating, and really exceptional customer service. I know, I know, it's his "job" to be this way and he probably gets commission too BUT he was amazing nonetheless. He truly went above and beyond regarding customer satisfaction and I couldn't feel more happy or comfortable with my purchase. Kevin was also a great help too by the way. Anyway, if you are looking for a MINI go see Henry at Flow Mini in Raleigh! read more

At the beginning of December 2015 I went to the dealership and submitted the payoff letter with the required paperwork to provide me the prorated refund of the Gap insurance purchased when I got the vehicle. Per MINI Gap insurance the paperwork was received and processed, and a statement was sent to the dealership to make the refund check on December 11 2015. At the beginning of February I called and asked about the refund. I was told there was an oversight and that the check would be processed right away and sent to me. I have since waited an additional 2 weeks, in which I was promised the refund would be overnighted to me. I have yet to receive anything. To compare, I had also refinanced my wife's Mazda. I went through the same process to submit a gap insurance refund. In less than 2 weeks I had the check in hand. The staff was friendly, helpful, and knowledgeable. I expected the treatment at a premium car dealership to be on par to say the least. But it has not been. We also experienced similar disorganization with the service department. I called to confirm if I could bring in my MINI for service. I have the plan that covers the oil changes and other scheduled maintenance. I was assured that my MINI was within the allowed mileage, over 9000 miles, to schedule the oil change and be covered under the plan. We scheduled the maintenance on Friday at 8am and I specified that we would be waiting for the car. Normally about 1 hour more or less. We arrived and we were told that it was not yet time to do the oil change, and that it would not be covered under the plan. I informed them of what I had been told. We asked for the keys to leave. They said that they would vacuum the car and we could go. my wife was there for over 4 hours waiting on the car. The detailed cleaned the car due to a confusion. We appreciate that the car was cleaned but we had not expected to spend all morning waiting for the service we did not request. I have been very patient during this time and I feel that the dealership has taken advantage of this. I am not happy with the lack of costumer service. read more

Flow Automotive Inc MINI of Raleigh Dear Flow Automotive Inc: I feel compelled to share with you, our experience at one of your locations, MINI of Raleigh. On Saturday, July 21, 2018, we (my husband and myself) brought in our 2016 Countryman for regular service. While we waited, we decided to go over and see what you had in inventory (new). Ben, a sales representative, approached us and told us of all of the significant upgrades and advantages the new MINI models offer. Again, we went to your establishment only to get our current vehicle serviced. We discovered that MINI now offers electric hybrid models, which excited us greatly. We decided to test drive one, in addition to a John Cooper Works Countryman. Ben, even being a new member of your company, was outstanding. If he did not have the answer to something, rather than assuming, he went and got us the correct information for every question we had. He explained all of our options, and even let us look inside of each Countryman S E, to see which one fit our wants and needs the best. We decided that we go through finance so that we could see what we were looking at, in term of numbers, if we traded in our Countryman for a new one. At this time is when Henry (sales manager) and Dave (finance) came into the picture. They worked out the figures of what our trade is worth and what deals we could expect with a new purchase, they were all chummy and smiles. The final amount came in and the numbers were higher than we expected, so it was going to be a decision in which we needed to look over our finances, ensuring that we could afford this vehicle. Please keep in mind; we did not come in with the intent of making a purchase that day, so we truly needed to contemplate before committing to a $50,000 investment. Unfortunately, this is when things went awry. Ben, he understood completely and gave us his cell phone number so that we could touch base the next day. He knew that we did need to crunch the numbers and make sure that this was an investment which we could afford. We had all intents of returning Monday morning and making the purchase if we could afford the new monthly payment (which is almost $300 more than our current payment!). Suddenly Henry changed his demeanor, turning cold and impersonal when just mere moments earlier he acted as if we were best friends. He pushed, asking what needed to happen to have us take possession of the new car that day. We could not commit without know how it would affect us. We assured him of our intentions, but this was not good enough. So, here come in Dave (at this point we are trying to walk out of the door as we have a 2-hour drive home, we are tired and have a lot to consider), blocking our exit to try and convince us into buying the car right then. At this moment we were privileged enough to experience the most appalling tactic which I have ever encountered. Let me say, I am a MINI enthusiast, I am on my third model, and tend to buy a new one every few years. I have purchased from two other dealers, (two from Sandia MINI in Albuquerque, and one from MINI of Omaha), and the only reason that we ever change who we purchase from is that we move every few years as my husband serves in the United States Air Force. However, we are loyal to the brand. Never, ever, have I been so disgusted or approached with such shady, bad sales practices as the one Dave tried to pull over on us! He says, let's just do some paperwork, take the new one home, and if by Monday you decide you do not like it, we will drive yours back to you in Jacksonville, and take the new one back." At this point, we requested our keys to our car and insisted on leaving and did just that. I have worked in the auto industry; I am not some little blind chicken which has no worldly experience. If I sign papers for the car, it is mine. You, at that point, are under no obligation to take it back, and we are stuck with it. Whether we like it or not, and whether we can afford it or not. If your company is so desperate for sales, that you are willing to go to such hideous and unscrupulous lengths, you may want to reconsider how you do business. Rest assured that I will never do business with any of your locations. I will not be party to such repugnant methods. I will also be sure that friends know of your business practices, as to save them the indignity of undergoing the same disgraceful experience. These bully sales tactics are below MINI standards, and I am sure that they too will not be appreciative of these practices being associated with their brand. When we stated that we had to sort finances, to make sure that we could afford a $700+ payment, your team leads should have taken the opportunity to thank us and offer a follow-up, not corner us and bludgeon us with poppycock. Unfortunately for Ben, who worked so hard and did everything so correctly, lost a sale. He lost it because his team leads, and managers decided to utilize shady sales practices. read more

I'll admit I was a bit hesitant to get serviced at a Mini Dealership that I'm not familiar with. Ever since 2011, my go-to Mini has always been Passport Mini in Alexandria, Virginia and so upon Yelping this location, and reading some of its unfavorable reviews, I was tempted to make the 300mile drive up North to get serviced. But I got lazy. I bit the bullet and visited Flow Mini anyway and did not regret it. I am thankful I wasn't quoted anything outrageous. I came to Flow because my service light was on - James checked me in, I waited from 10:30am to 11:20am, paid an oil change bill and drove off with my Mini, fresh from the car wash. Smooth trip! read more

I have serviced my wife's car here twice already and almost a third because there are no other dealerships around but I honestly could never deal with these people ever again. From the service people to mechanics, all bad. Wouldn't recommend to anyone. read more

If you are interested in a Mini this is the place to go. My husband had gone in initially and left with a great impression (this is a guy who usually Hates Car sales men). We looked around the are looking for other minis. But ended up going back to this place. James met us outside... Did he see us coming? Anyway, James was awesome! Not pushy at all!!! Super informative! Answered all my silly questions. Financial Manager was a cool guy too. All in all EXCELLENT Customer Service. I could definitely see us going back to them! Strongly Recommend it. ;) read more

Flow MINI of Raleigh - Car Dealers Near Me - Raleigh, North Carolina

My previous experience here was good. This time I had a flat tire and go to the service center to have it replaced. After 1 hr the man told me this type of tire is out of stock and I need to leave the car here for at least 3 days. I asked for other solutions. Another hour later he told me as a maintenance place they don't have a used tire to temporarily put it on, as a dealership they don't have any sort of rental car that they can let me drive away for now. He tried to show me the readings of the tires but he apprentaly didn't know how to read. I purchased tire insurance from them and when I asked, he said it is not covered. Then he started to ignore me. When I Uber back to pick it up I will ask how to cancel this insurance and hope by that time there's someone helpful I can talk to. read more

I purchased my Mini Cooper Countryman S from Flow Mini of Raleigh in March and I haven't NOT had a problem since then. The vehicle is CPO so I fully expected it to be in tip top shape, but boy was I wrong. Before I ever left the dealership there was an issue with the bluetooth connectivity. They kept my car in the service department for over a week to fix the bluetooth issue, and to this day the bluetooth is still not fixed so I can't use the "technology package" at all. After picking my car up from the service department I found that the mechanics were not careful about where they put their greasy hands because my beautiful cream leather seats were filthy. Shortly after gaining ownership of the car I found that one of the tires had been plugged in the side wall and it needed to be replaced. Of course I brought it back to Mini because there was no reason that a CPO car should've come with a plugged tire. Mini agreed to pay half the price of a new tire in order to "help me out" with the problem that they gave me. No sooner than I get the tire replaced I find a puddle of water on my passenger side floor mat after a rainy night. Turns out the weather stripping isn't sealed properly. At this point I'm due for an oil change so I scheduled an appointment with the service department and I told them about the weather stripping issue and a sticky green substance that I found on the weather stripping of the rear passenger side door. When I brought my car in for the service they did a wonderful job of changing my oil and re-sealing my weather stripping, but they forgot to check out the sticky green substance on the back door. I talked to my service advisor Matt about it and he instructed me to just make another appointment for them to go ahead and check that out. Fast forward to this next appointment and $75 later I find out that this sticky green substance apparently is a piece of candy that melted and became stuck in between the door and the weather stripping. I ended up paying $75 for candy cleanup and then I get home and find that the mess isn't so clean after all. After speaking to the manager Josh who offered for me to bring my car back or for them to come and pick it up from me so that they could complete the job that they should have done in the first place I decided that I'd just clean it myself at home because all they did was wiped it up with dawn dish soap and water and charged me $75 for it. It made no sense for me to drive back to Raleigh or for them to drive to Wake Forest and take my car back to Raleigh to finish cleaning this "candy" when it would cost less to just refund me my money for the poor job they did. Not only am I dissatisfied with the lack of communication, the cost and the lack of attention to detail of this ridiculous mess; I'm also upset at the time that it took for them to determine that I had a melted piece of candy on my car. I dropped my car off to them at 9:00 AM and didn't receive a phone call to pick it back up until 12:08 PM. The two other times that I visited the service department I waited 2 or more hours as well. The customer service is lacking in every way at the service department. I have wasted an incredible amount of time and money with these people for absolutely no reason because they have yet to actually solve an issue. I can't speak for any other Mini dealerships, but this one should be avoided at all costs! read more

Flow MINI of Raleigh - The candy mess left behind by the service department. - Car Dealers Near Me - Raleigh, North Carolina

Drove almost seven hours from Palm Coast, FL to Raleigh, NC and had an all-around superlative experience @ FLOW MINI Dealership. Exemplary customer treatment by all staff, i.e. Salesman (Mike) and Sales Manager (Henry) at FLOW MINI. Friendly, fair, accommodating and seamless transaction in the purchase of my 2019 Hardtop MINI 4 Door Cooper with Mike. Very personable and helpful. No need to go elsewhere! Thank You! read more

We recently spent some time with Michael Robinson at this dealership looking at cars for our daughter. I knew very little about Minis but Michael took lots of time with us and showed us all the safety features of the Mini. He helped us compare models and answered lots of questions. I am alway apprehensive about car shopping as I dislike the pressure of "the sale". Michael remained very professional without ever pressuring us. After additional shopping around and researching Minis and other car brands we returned and purchased a used Mini from him. We decided to surprise our daughter with the car as a gift. Michael got excited with us and helped make the surprise great. The car was cleaned up and stored for us in the showroom. Michael arranged for the car to be highlighted behind ropes, have a huge bow on the hood and birthday wishes in the window. It was a grand surprise. Thank you, Michael, for helping us give our daughter a really fun surprise and great little car! read more

The only positive is they send a driver with a loaner vehicle as I am 3 hours away and have health issues. The negatives...every 6 months my vehicle is back there for repair. I had an engine issue and they replaced tires. Returned my vehicle, left and when I started it the brake light was on. I was never told there were brake issues that they KNEW when they had it. Service gal made the decision that it wasn't necessary to fix them?! NOT HER CAR AND DEFINATELY NOT HER DECISION TO MAKE! Today driver was to be here at 11 am as the engine light is on again (3rd time). No call, no driver. When I call everyone is unavailable. I go on to my out of town doctors appointment and get a call at 1:30 that the driver is leaving...? I told him not to and why. Service gal (same one who made the brake decision) was to call me back. Now after 6 Pm and no call. Do not deal with these people! read more

Took my Mini here this week to get checked out. Was told I needed $2200.00 in repairs. Was told several times that my car was not drive able and should be towed all over a check engine light. Don't trust the Service man James. He is a sucker and wants to drain people for their money. Will not be returning to this place!! read more

Three employees ran, hid, and locked the door when I pulled up at 5:59 PM. I had called asking the latest time that I could pick up my car, they said 6 PM. I arrived at 5:59 and made eye contact with my service advisor behind the counter and two technicians leaning against the wall. While my gaze was down, gathering my belongings from the trunk, all three employees ran, hid, and locked the door. This left me banging on the door, shouting through the crack at the cleaning lady that I wanted to return their loaner car and retrieve mine. This was for a service to replace a part for the second time. Flow MINI decided not to reimburse for the first repair, now subject to NHTSA recall, as they have in the past. read more

So every one I dealt with at Flow Mini of Raleigh was great. However the star is Shannon, she is super helpful, and knowledgable. I lack the words to express how impressed and satisfied I am having been helped by her. She sold me two cars, and I am certain I will be coming to see her for my next one as well. Highly recommend you ask for her. read more

My car broke down 8/18/17 in Henderson, NC until it was finally towed to Flow MINI for service on Mon 8/21/17. I arrived to Flow MINI on Monday at 7:30 am to get my car serviced and I was out of there by 1 pm (the system said it would take 6-8 hours). They fixed the drive belt and Gillian was such a helpful service advisor--I called again the day after because I had even more car issues (ugh) and Gillian was happy to answer some questions about my car for me. I am a student who was driving down to move-in at school and it was SUCH a relief to get fast, reliable service! I am dealing with a Mini now in Atlanta and I just wish they were as good as Flow MINI. read more

This review is strictly for Aaron Johnson's Excellent Customer Service in the Repair Department. I called another Mini dealership and was told an expensive major repair would not be covered under warranty. After calling Mini of Raleigh and speaking with Aaron, he was very patient, helpful and HONEST. He explained that this repair was in fact covered under warranty. Had it not been for him I would have believed the other Mini dealership and paid the price. Thank you Aaron for your honesty and integrity which is so hard to find these days!!! I HIGHLY recommend doing business at this dealership and for any reparations speak with Aaron Johnson. read more

Service department is not trustworthy. Duped us into doing $1000 of work that had already been done only to have major problems afterwards with a new estimate of $5000 to repair. We suspect they may even have sabotaged the vehicle. Really sketchy feeling about the place, black hole and no way to know if what they tell you is true. read more