I had a very pleasant experience working with Luis, Mario and Angel. I had a bad experience at a past dealership, so I came in with a lot of hesitation. I probably asked a million and one questions throughout the process. They were very helpful and patient with me, and I was able to finance a new vehicle with terms I'm comfortable with. read more

I am extremely disappointed with how Team Gillman Honda North treats customers once the paperwork is signed. When I bought my new Civic, the sales team explicitly told me I could come back any time and they would provide a full tank of gasoline. When I eventually returned to collect, they refused to honor the promise. A salesperson named Dylan was dismissive, and when I escalated this to the Sales Manager, he was incredibly hostile and literally told me to "get out." On top of the dishonesty, the door edge guards I paid for began peeling off almost immediately. The dealership admitted their third-party installer didn't do it right, yet I'm the one stuck with a brand new car that has parts falling off. It's not about the $34 for a tank of gas; it's about the total lack of integrity, poor quality control, and the disrespectful treatment from the Sales Department. I will never go back to this dealership and strongly suggest others take their business elsewhere. read more

Team Gillman Honda North - Vehicle Buyer's Order - Car Dealers Near Me - Houston, Texas

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My experience with Team Gillman Honda has been extremely disappointing and stressful. On February 13, 2026, I traded in my vehicle and put money down expecting to receive a reliable car. Instead, I was sold a Jeep Cherokee with multiple serious issues, including a cracked windshield, a malfunctioning temperature control system, a large dent on the rear passenger door, loud noises while driving, and even water leaking through the windshield when it rained. I reported these problems the very next day after signing the contract. While the dealership did repair the windshield and temperature system, they refused to fix the remaining issues, including the loud noise and damaged door. These are not minor concerns--they directly impact the safety and reliability of the vehicle. I was told by the salesman and management that it was "too late" because the car was sold "as is," despite the fact that I reported the issues immediately. One employee in the service department was helpful, but overall, the dealership failed to take full responsibility or provide a fair solution. I went in trusting this dealership and left with a vehicle that has ongoing problems and added financial stress. I would strongly advise others to thoroughly inspect any vehicle and be cautious before purchasing here. I have filed a formal complaint with the Better Business Bureau and am prepared to pursue further action if this issue is not resolved. read more

Extremely disappointed with my experience at Team Gillman Honda North. When I purchased my vehicle, I was assured that certain benefits were included, one of them being free oil change services. This was specifically discussed with my finance representative, and I even requested that it be included in my contract. I was assured that everything we discussed would be included. Now that I'm trying to schedule my service, I'm being told that the free oil changes are not part of my contract. It is extremely frustrating to make a purchase based on benefits that were presented and promised to you, only to later be told they are not included. I trusted that what was explained to me during the purchase process would be honored. Unfortunately, I have not felt that this dealership has made any effort to accommodate the situation or stand behind what their team promised. Based on my experience, I would not recommend purchasing a vehicle here unless you independently verify that every benefit you are promised is clearly written into your contract before signing. read more

Agree to only things in writing. Nothing over the phone. It will not be honored when you get to the dealership. Take photos of every document they have you look at and you agree to prior to the finance office. The deal you make in the lobby will not match the numbers in the finance office. Be Prepared that when you walk out the door after signing documents they will not care or value you. I learned the hard way after purchasing a car on Saturday. When we finally got our signed paper work back today after Gillman delayed sending it (5 days later and outside their 5 day return window. That's curious) we came back to the dealerships because we had a few questions about some items we didn't fully understand and some concerns. Spent two hours in the dealership lobby waiting to ask a few questions and have some concerns addressed. Not one single member of the sales management team even introduce themselves let alone spend 10 minutes with us to hear us out. My pregnant wife ended up having to spend the last 30 minutes in the car crying while I continued to wait only to have no sales management ever come over. Head on over to Better Business Bureau website and you can see for yourself they are not accredited for numerous reasons including reasons very similar to mine. 5 days since trying to discuss This with them. No calls, no return emails, no sit down conversations with the sales management. Not even a canned response to this review. Speaks volumes even when they say absolutely nothing read more

I strongly advise caution before doing business with any Gillian dealer store. This review is based solely on my personal experience. From my experience, I felt misled during the process, and the outcome was financially devastating for me. I ultimately lost my car and over $30,000, which I take responsibility for trusting without getting sufficient independent verification. I'm sharing this as a warning to others so they can protect themselves. Please do thorough research, ask detailed questions, get everything in writing, and consider getting a second opinion before committing to any agreements. read more

The straight lied to me about pricing. I did a deal with the salesman for $27,500 out the door with TTL, then when I got home my loan document base price was noted as $28,600 as if the financing manager didn't get the notice. Then, the finance manager offered me a warranty with great coverage for $1500. I even called my husband who wasn't onsite when I made the purchase to ask if he agreed to pay the additional $1500 and told him everything it included. The FM never once spoke up about the price. Again, once I checked my load document the warranty price wasn't what I verbally agreed to. It was $5,012, not the $1500. So, they got me for an additional $4600. I will never use Team Gillman in North Houston again to buy my vehicles. It's also important to note I was there 5hrs to complete the transaction too. Horrible, sick feeling about doing this deal with them! read more

I ran over a large screw that punctured my tire last night. I contacted Eric Schneider in the Service Dept. this morning to see if he had two tires. Eric quickly got back to me and let me know that they had 4 and gave me an estimate for two different brands of equal cost and quality. I arrived at the dealership two hours later where he took my vehicle to replace all four tires. Not only did they replace my tires they went above and beyond and completed the multi-point inspection and recommended that my dirty engine and cabin filters be replaced. I couple of hours later I was ready to go with my new tires and filters. Eric Schneider is a valuable asset to the dealership. read more

Team Gillman Honda North - Object in my tire - Car Dealers Near Me - Houston, Texas

Took my Accord to get like at as I suspected I had an oil leak. That was confirmed and priced and everything. My plan was to go back once I got a few things in order. Knew I needed tires and a rotation. I normally go to Firestone for this. Well, at Firestone they showed my I had a tire that was completely bald with wires showing only in the middle. Withdraw have been visible when inspecting in my driveway. I don't know how Gillman could've missed that with the car jacked up. Very disappointing. Thankfully they're was only 2 days between the 2 events but I lost faith. read more

I went in specifically asking to buy a Certified Pre-Owned vehicle. Team Gillman Honda North showed me a trade-in they had just received, telling me it was "going through the CPO inspection." I trusted them and signed the contract that day. They said the vehicle would be ready by 4pm, but after I signed the paperwork they changed the story and said it wouldn't be ready until Monday. I rearranged my schedule and lost time and money, only for them to call right before pickup to say it still wasn't ready. They then promised delivery, but on Tuesday called me back again and told me to come pick it up at 5:30. I showed up and the car still wasn't ready. At no point did anyone clarify that the car had not passed the CPO inspection. When I finally took the vehicle home, it happened to be raining. As soon as I got home, I noticed the windshield had a large crack and spots that had clearly been patched. This is completely unacceptable for a vehicle that was presented as Certified Pre-Owned. To make matters worse, every time I tried to get answers, the salesperson I was dealing with was new and couldn't answer my questions. When I called about the crack, he told me management would "figure something out tomorrow." This has been nothing but frustrating, deceptive, and unprofessional. I bought a car on Saturday because I needed one that day and by Tuesday, I am still dealing with problems and excuses. This is my first and last time buying from Team Gillman Honda North. Buyers beware. @honda read more

Team Gillman Honda North - Visible windshield crack - Car Dealers Near Me - Houston, Texas

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I recently had a very disappointing experience at Team Gillman Honda North that I feel others should be aware of. I came in with a pre-approval from my credit union and a specific vehicle in mind. Despite clearly communicating this, I was repeatedly pushed to run my credit through their financing instead. I was also quoted pricing that ultimately did not align with what I was told once they proceeded with the credit check. After agreeing to numbers they suggested, I was then informed that I would need a significantly higher down payment and monthly payment than originally discussed. When I questioned this--especially after being reassured earlier that everything would work out--I was met with an unprofessional response stating, "it's not my fault you have bad credit." The situation escalated further when one of the staff members threw my car key toward the salesperson, who dropped it, causing it to break. When I addressed this behavior and expressed concern about my property being handled carelessly, the response I received was dismissive and disrespectful. I attempted to follow up with management regarding the incident, but was unable to reach the general manager, who was reportedly "always busy," and the contact information provided to me was incorrect. Overall, the experience lacked professionalism, transparency, and respect. I ultimately chose to take my business elsewhere and had a much better experience. I would not recommend this dealership based on how I was treated. read more

Charged $995 for a service I never received. Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it--but still owe me $93.91. This dealership has no accountability, no respect for customers, and will nickel-and-dime you for mistakes they made. Don't buy from them--you'll waste your time and money read more

I've always trusted Honda for reliability and honest service, which is why this experience with Team Gillman Honda North has been very disappointing. I brought in my 2019 Honda HR-V (with under 55,000 miles) due to an AC issue and was told the system had suffered "black death" contamination and required a full replacement, with an estimated cost exceeding $6,000 (and close to $9,000 with additional recommended services). Because the diagnosis and cost seemed unusually high, I sought a second opinion from an independent shop. Their inspection found no evidence of metal contamination and confirmed that the AC system itself is functional. Instead, they identified a likely issue with the computer/control system not properly signaling the cooling fans, which is a completely different and significantly less severe issue. Additionally, several other services recommended by the dealership (tires, drive belt, cabin filter, and fuel system service) were not identified as necessary during the second inspection -- only the rear shocks were confirmed to need attention. I have attempted multiple times to follow up with the dealership, including phone calls and voicemails, but have not received any response. This lack of communication, combined with the major discrepancy in diagnosis, raises serious concerns about the accuracy and transparency of the service provided. I am currently working with Honda corporate to review this situation and hope it can be resolved appropriately. However, I felt it was important to share this experience so others can make informed decisions. read more

This is the most dishonest and unethical dealership I have ever dealt with. We had an agreed upon price. It was very clear what the price was, to-the-dollar! They called us and said it was a done-deal and all we had to do was come in and pay for the car. When we got there they tried to bilk us out of $900 more. We tried to find Storm, the manager who made the deal with us, and he 'dissapeared'. He would not show his face. This is no better than a carnival game. I strongly suggest that nobody ever wast their time with such a dishonest organization. read more

My partner and I visited multiple dealerships throughout the Houston area to find the best deal, and out of all the Honda dealerships we went to, Team Gillman Honda North stood out by far. From start to finish, we felt respected, valued, and well taken care of. We purchased a new 2025 Honda Pilot with the help of Augustine and Billy, who were both outstanding. They were patient, professional, and never made us feel rushed or pressured, unlike other dealerships. They took the time to answer all of our questions and provided excellent customer service throughout the process. Augustine was especially transparent and straightforward--there were no games with numbers. When I asked for the out-the-door pricing, he provided exactly what I needed. At other dealerships, we experienced situations where one thing was promised over the phone and something completely different happened in person. That did not happen at Team Gillman Honda North, which we truly appreciated. Alex was also wonderful in the finance office--polite, efficient, and helpful in getting everything wrapped up smoothly. We even had an unexpected situation come up during the purchase, and the entire team was incredibly patient and willing to work with us. Augustine truly went above and beyond to make sure everything was handled properly and that we left happy and confident with our purchase. As someone who tends to get anxious in stressful situations, I genuinely appreciated how he took the time to ease my concerns and ensure the best outcome. He delivered on every promise, and we are beyond happy with our new family car. I highly recommend Team Gillman Honda North and couldn't have asked for a better car-buying experience. 10/10 recommend!!! read more

Team Gillman Honda North - New 2025 Honda Pilot - Car Dealers Near Me - Houston, Texas

Believe the negative reviews. I tried to get a valuation for my car, but the process was a waste of time. The offers were lowball, and instead of straightforward communication, I received a barrage of nonsensical emails and constant, pressure-filled texts. Even when I used a texting app for anonymity, they somehow identified my real number and bombarded both numbers with messages. This dealership has had negative reviews for years--and for good reason. My first experience dates back to 2009, when I attempted to buy a car from them. I arrived with a banker's certified check after negotiating by phone and email, only to be told after a two-hour wait that the car had already been sold--with no apology or explanation. Despite giving them a second chance, my recent interactions only reinforced my skepticism. Will Zimmerman, in particular, was difficult to work with. Instead of focusing on serious buyers, he wasted his own time and mine with incessant messages. This reflects poorly on the dealership's priorities and culture. Leadership seems to allow petty grievances to persist rather than training staff to move on from unproductive exchanges. Ultimately, I believe the leadership sets the tone, and their unwillingness or inability to change perpetuates negative experiences and reviews. The car buying process doesn't have to be antagonistic, but it seems many dealerships resist improvement. Read the negative reviews, but also trust your own judgment. You'll see what I mean soon enough. read more

It was an amazing visit to the service center thanks to Teresa!!! She was very sweet, helpful, and inviting from start to finish. Very informative and knowledgeable young lady. She helped me update my account information before leaving after my service was finished. Give that wonderful girl a raise!!! read more

Internet CPO pricing is a scam, charge you an additional $3K in fees they hide in a disclosure statement. Says they are willing to work in price but only in person so they can subject you to high pressure sales tactics. Internet manager Vik Gupta needs to learn better customer service and overall Gilman Honda team needs to be more transparent and open on pricing instead of being predatory. read more

I had a troubling experience at Team Gillman Honda North. I made it clear I would be paying in cash, but was still pressured to finance and asked for excessive personal info. The sales rep, Agustin Vail Perez, said he couldn't negotiate with me, which felt discriminatory. Managers later gave us an ultimatum to pay by 6 PM the next day or lose the car. The brand new car had nearly 60 miles on it (vs. 3 during the test drive), and two weeks later, the tire pressure was dangerously high at 50 PSI. The sales rep also called my daughter after she rated the experience a 6/10 and pressured her to change it to a 10. This experience was stressful and disappointing. I hope others have a better one. read more

I am submitting this formal complaint concerning deceptive and misleading sales practices encountered at Team Honda North, in connection with the potential purchase of a 2015 Honda Odyssey 5dr Touring (Stock N257325A, Mileage 93,755, Price: $15,541). On November 4, 2025, I traveled approximately one hour to your dealership to test drive the above vehicle after viewing it online. During my visit, I was informed that several issues identified during inspection would be repaired prior to sale. However, I was later told that only "safety issues" would be addressed, and that the dealership would not correct other problems because the vehicle was listed at a "lower internet price." Despite that limitation, I remained interested in the vehicle and asked specific questions regarding any available warranty and a short-term return policy. I was told that the dealership offered neither. Based on this information, I chose not to purchase the vehicle that day. After returning home, I reviewed your dealership's website and discovered the following statement under your "Happy Driving Guarantee": "Take advantage of our Happy Driving Guarantee. Just bring it back in the purchase condition within five days and 500 miles and we'll refund your money, no questions asked. Ask your salesperson for all the details." This guarantee was never disclosed during my visit, even though I specifically asked about a return option. This omission and contradictory statement represent a failure to disclose a material fact and constitute false, misleading, or deceptive trade practices under Texas Business & Commerce Code §17.46(b) of the Deceptive Trade Practices-Consumer Protection Act (DTPA). read more

I have been going to this dealership for over 10 years, from the furst day I bought my HR-V. I have always had th3 service done here, and I drive from Pearland for all my service. The dealership has changed hands but th3 service, help, professionalism, and friendliness has never changed. They have always been honest, trustworthy and acco.modating. for me, this is a wonderful car dealership read more

My experience was great. Everything went well and Jesus was very helpful in assessing the needs of my Honda CRV

This place is a JOKE, stay far away, they do fraud as well. Tried to do a BBB and of course they couldn't find this place. Makes me wonder how much they paid someone to make it to where we can't complain about them! First off they ran our credit more than 10 times to get an approval, had us driving a car for two months before they could get us approved. When we went into sign the finance manager named Bobby changed the date to March 1st when we went into to sign on the 13th. Told us the payments would be April 7 or 9th and then when we signed the paperwork, we didn't noticed he changed the first payment to the end of March, not even 2 weeks later. E had to out down 6500 dollars for a car that was only 20,000! They are the worst, and Bobby will make up so many excuses on things. Every time they said they would contact us, IT NEVER HAPPENED. We were lied to so many times. First time we went in and got a GMC before they looked it over to make sure everything worked before we bought it, we had it for 2 weeks and the transmission was going out. They do nothing but make empty apologies! We won't be coming back, EVER! read more

Team Gillman Honda North - You can see that the monthly payment was change and the date reflects the 1st not yesterday the 13of March. Such fraud! - Car Dealers Near Me - Houston, Texas

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Super shady. Added an extra $500 to the internet price without mentioning anything. This wasn't part of the $2,000 they add for "bringing the car up to Gilman standards". Told me they would add new tires, didn't. Told me that the GAP and bumper to bumper were mandatory per the loan office. Not true, Capital One specifically told me that couldn't do that. I should have walked away, but was desperate at the time. Shame on me. That's fine. I'll tell everyone I know to avoid them like the plague. Hopefully that will hurt them for thousands more than they fleeced me for. read more

Would give 10 stars if we could. We can't thank Erik enough for all the help with our 2023 Honda Accord. We thought we wasn't going to be able to get a car and he went above and beyond to make sure we got vehicle that we LOVE. Thank you again Erik for all your help! Reed Family read more

Thank you for the amazing experience. I want to thank my salesman Devine for your help and kindness to get through this process!The dealership is very clean and the people are kind. read more

I loved working with the people there. Especially Samba my salesman, Sean Loftice and Lisa Beard. They were absolute jewels! They helped answer all my questions and were extremely friendly! You couldn't ask for better customer service! Samba was quick to answer any and all questions. He was straightforward! He did not play any games and was extremely honest. I came in with my own financing and he suggested that I give Honda a chance, for a better interest rate. Due to his suggestion, I was able to save money going through Honda! Thank you, Samba! He was very knowledgeable about the vehicles and was pleasant to deal with. Only suggestion I have is to give Samba, Sean and Lisa a raise! They deserve it! GOOD customer service is hard to find these days but these people have it! Way to go TEAM GILLMAN! THANK YOU for making this process smooth! I will recommend you! God bless you for all your hard work! read more

Team Gillman Honda North - THANK YOU TO SAMBA MY SALESMAN WHO HELPED ME WITH THIS PURCHASE! HE WAS VERY KNOWLEDGEABLE! - Car Dealers Near Me - Houston, Texas

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November 07, 2024 I had an incredible experience with my salesman, Henry Reece, at Gillman Honda. He went above and beyond to ensure I was satisfied with the price of my new car -- a 2025 Honda Accord Hybrid Sport -- and the value of my trade-in. I can be a demanding customer. I was thrilled with the all-electric vehicle that I traded in, which put me in a position of strength since I didn't need a new car. However, my curiosity about hybrid cars led me to explore this option due to the limitations of electric vehicles in Texas. After spending 20 years in California, where electric cars are standard, I found that Texas is lagging in electric car charging stations. Initially, I intended to look for a 2024 Honda Accord Hybrid Sport since it was the end of the year, and dealerships typically offer great discounts on last year's models. To my surprise, Henry did not hear my request for a 2024 model and instead had me test drive the 2025 Accord. Initially, I thought I would have to go to my other nearby Honda dealership with a 2024 model available at a great price. However, Henry managed to secure a discount on the 2025 Accord that was only about $200 more than the 2024 model. Why not choose the newer option? Henry also worked hard to match the trade-in value offered by another dealership and negotiated the price until it fell within my comfortable range. Ultimately, I paid around $15,000 for the car, making it an excellent deal. There was a slight hiccup in the finance department; I found it strange that with so many employees around, none were assisting customers. Fortunately, a manager noticed I had been waiting for about 30 minutes and promptly offered to help me. He was very friendly and ensured I was cared for immediately, which he did! The finance person I worked with was outstanding; he was efficient and knowledgeable without applying heavy sales pitches for extra items. I didn't want any add-ons since I knew my credit score was in the top 6% of Americans, so my creditworthiness was not a concern. The only issue was the wait to be attended to, but everything went perfectly once I had the manager's attention. Overall, my experience at Gillman Honda was exceptional, and I couldn't be happier. They provided everything I wanted. Despite being a demanding customer, price is always my bottom line. I usually pay cash, but I've learned that financing can help boost my credit score. I typically pay off any loan within 3 to 6 months, which raises my score from an already impressive 836 to even higher levels. I am thrilled and satisfied with my beautiful new car, which I purchased at a great price with excellent customer service. I genuinely appreciate Henry for being patient with me during the process. I tend to walk away if the financial details aren't favorable, but he made everything perfect. I don't know how he did it, but it was a wonderful experience. Sincerely, Mark Markgraf read more

My experience is always wonder, but my advisor Mr. Ethan Gerstenberg takes the cake!! He is very welcoming and warming. Very knowledgeable and learned something from him regarding my car that I had no clue about. He's the man with the knowledge plan read more

I can't say enough positive this about my service advisor Samuel. He keeps you informed from beginning to end.

Customer service was great. Service advisor was very helpful. The only hesitation I would have to recommend would be due to the price.

Buying a car here is great but that's it! The service department sucks! Get your car serviced somewhere else, you'll be waiting for an hour before you're told they don't have what you need. I've given this place chance after chance. I've had only one smooth visit in the service department. Then when you ask for a manager in service department you're told they don't have one. It makes me want to give the car back and find a dealership that's better with a better experience. read more

very good experience Work was done in a timely manner. Customer service was very knowledgeable in explaining what was done

This dealer is full of liars and was one of the worst customer experiences of my life. I first reached out to this dealership via text with an offer on a used car. Michael Jackson (a sales person) responded with a counter offer. I told him I did not want to go higher than my initial offer, since I lived in Austin they would have to meet my price for it to be worth while for me to drive to Houston. So, he agreed to my offer and said they could do my price. I confirmed the price again over the phone the day before I drove out to Houston. After hauling my wife and baby to Houston, I showed up to the dealer, but they told me Michael was not there. (It turns out he was there the whole time and this was another lie.) I went through a long rigmarole just to be told that they had no idea about the price Michael had agreed to and would not accept that price, even after I showed them the texts in which Michael agreed to the price. After leaving the dealership, and against my better judgement, I returned to the dealership and confronted Michael (who had been there the whole time). He dodged and laughed off the fact that he had previously accepted my offer. After more back and forth, I finally agreed to pay $1,200 more than my initial offer (which they had originally accepted) just to be done with it. That wasn't enough for them. Despite telling multiple employees multiple times that my bank was closing at 2pm and that I would not use their financing if their rate was worse, they stalled and stalled until after 2pm. I was told (again falsely) that they could meet the rate no problem. Then, about 2:15pm, their finance guy finally came out and told me their best rate was 2% higher than my bank's rate. That was the final straw, so we packed up and left empty handed, making the long trek back to Austin. I would never trust a word these people say. read more

Do not recommend. I purchased two vans in August and it's been three months and I have yet to receive plates or a call back or a renewal of my temporary plates on my used van. They do not answer the phone or return calls or return emails. They're just straight stonewalling and ghosting. Do not buy a used vehicle from the dealership they will not help you out, and they will be dishonest throughout the process. read more

Terrible buying experience. I waited 25 minutes even with an appointment to look at the Prologue which I was told were in stock. They had one, with the top trim that I wanted, but it was already sold and would take 20 more minutes to pull around just to sit in it. Nope. Waste of my time. The showroom music was cranking that Latin club dance sound so loud that I had a hard time hearing the receptionist. There is no reason to buy from this dealership. Buy a Honda through an online service read more

As usual, Gillman Honda came through for us. Our son and his family arrived from southern FL into Houston Sun pm b4 Christmas, having had an intermittent service engine light come on in N FL. Sam Sanchez once again responded quickly and some excellent mechanics diagnosed a major piston and ring problem and got it covered by an extended warranty. They also found a poorly sealed water pump and another oil leak, getting everything repaired by Fri night b4 they had to leave Sat morning to make work by Mon am. After paying thousands for 4 repairs by others in FL, they begged me to guarantee someone who would not only fix their Odyssey but not rip them off. I told them I don't know every mechanic at Gillman but I can vouch for Sam's integrity, follow-up and care and I can say Gillman has never let me down & I have never had to return my Odyssey after a repair. Our son and his wife said their van hasn't run this well since it was new and a shimmy no one could diagnose was now gone. Please thank Sam and anyone who worked on this job for us, as you got our son, wife, 8 yr old grandson and corgi back home from Christmas safe and sound. read more

I took my car in to be serviced. This was my first time ever visiting this dealership. When you drive up to the service center, there are no clear signs of where you should go or whom to speak to. I waited for 10 minutes for someone to come talk to me as I sat in the service bay. I was the only car there at the time. I went into the dealership looking for someone and there were no service advisors in sight. After finally locating an agent, I gave my keys to them and was told it would be 1 to 1.5 hours for an oil change and tire rotation. After almost 2 hours no one had come to tell me about my car so I went to look for it. My car was parked in regular parking and no one had even let me know it was ready. The customer service here is seriously lacking. I will not be returning. read more

Dealers like this are why people despise shopping for cars. They advertised a great online price. So, I called in and confirmed the OTD (online price + TTL) with a sales member. Shortly after the confirmation, I get a call from the sales member, who puts me on speaker. I could hear a manager in the background say, "don't tell him that; we have to charge him more." Then, the sales member says he has to call me back. The new price was 2k more. Best and final deal. You can't make this suff up. Wild West out here. read more

We were told on the phone and via text the vehicle we were looking for was available and ready for purchase. We arrived to find this was a lie and it would need to be ordered. They tried to sell us another vehicle, bait and switch. I asked to speak to the person that texted and called me but they were not available. We were handed off to 3 different people, all of whom attempted the same approach. I was glad my daughter was able to see how to handle this process and not accept the scam they were trying to pull. read more