Updated 12/11 Office failed to perform an after care call…read moreafter saying they would. Lack of after care and failure to respond to emergency calls are definite areas of improvement needed.

I was referred here by another dental provider a month ago for an extraction. After waiting for a…read morecall from them, I called and found out they were given the wrong phone number. Not to worry though, they were able to get me scheduled to be seen in less than a week. As luck would have it, they had a cancellation and called and got me in the next day. The office is clean and has a great view of the river, and they offer cold beverages while you wait. In addition, they use nitrous on request, which I have been given since childhood. Dr. Suarez was very kind and took time to make sure I was adequately numbed before he removed my molar. I was given verbal and printed after care. They exceeded my expectations in every way.

Quick overall opinion: be clear and honest with the clinic and doctors about everything regarding…read moreyour oral care and about previous experience. Everything from customer experience to patient support and care was handled properly and with extreme respect. I had a great experience. **Read the guidelines BEFORE your appointment.** shastaoralsurgery.com/procedures/anesthesia/ My appointment was from 10:43 am -12:23 pm (1h, and 40 minutes) and that includes: checking in, xR, consultation, surgeries, recovery time, and checking out) * Referral was from Riverbend Family Dental Care. ------------------ If you are hesitant, this information and details for people with traumatic experiences from dental visits. Also, I talk about my dentist office that referred me here. 1) Visits to a dentist office is not the most fun thing to do, let alone going to an oral surgeon clinic. 2) I had trauma physically, emotionally and psychologically from previous experiences from dental visits. 3) I stoped going to the dentist office 10 years or more ago. I tried once or twice and I ran out of the clinics door I visited because they would not listen nor honor what I shared with me. Unfortunately, at the beginning of this year one of my molars broke. I did not say anything. Next thing I know, my wisdom teeth are coming out and I am in excruciating pain. They are impacting the rest of my teeth alignment. We live in Humboldt County, and there is 0 clinics and 0 oral surgeons that are accepting applications for new patients. My husband started to look in Redding and found dentists that are within our insurance network taking new patients so he was super happy to get us in. I did not say a word to him about my feelings or fears. We arrived to our dentist office and things started to come back to me. I was in a very bad shape. My dentist office team were trained for situations like that, they comforted me and handle the situation in such a professional and caring way. They listen to my issues and took all notes they needed to share with the entire office. Everyone was aware of what's going on. My hygienist appointments were so peaceful, my fillings were stressful a bit but I was not vaulted by the doctor at any point. Dr. Holmes would stop and make sure I was ready for next steps, and constantly asked if I was ready. Riverbend clinic made my transition to Dr. William Evens so easy and comfortable. Now my experience at Dr. William Evans clinic: when we arrived we filled the needed documents. Then I was asked to go for a 360 xR imaging. Here where I started to feel comfortable. The assistant, he was absolutely amazing, professional and very respectful. He talked to me, asked all proper questions and took notes of everything. Went over everything in simple detail to understand and introduce the procedure with so much less graphic detail and more comfortable information about what I might go through. Then he introduced Dr. Evans. Now, all surgeons has this intimidating look or presence to them, it's just who they are due to their line of work. When Dr. William Evans walked in I was about to book it out of the clinic, no joke. He greeted us and immediately started to speak to the assistant and he read my dentist office notes. Right in front of me. This was so relieving. Then he started to ask me questions to know more and that's when I started to feel less anxious and more comfortable. He literally explained what he would do in a simple, carful way, and he asked me multiple times if that's what I wanted to do and if I was comfortable with it. Finally, your experiences might be different from mine. But finding a good dentist office is not an easy process. When you do, or if you already have one be honest about your past dental experiences, follow instructions, and make sure you build a trust bond with your doctors. Make sure you let them know what you want. I wish all patients a good luck and good experience. Dealing with trauma is not easy but with good people and good care is possible.

Great and amazing orthopedic surgeon and always has made me feel and my wife really well and taken…read morecare of. I come from Humboldt County to see the care I need here.

I senior with absess tooth. You don't help seniors just children & braces. Had to go to Folsom, CA…read moreto get help. Long 2 days. Wish oral surgeon was closer

Dr Rust did my wisdom teeth a few years back. It was far and above the worst thing I have ever gone…read morethrough including birth with no drugs. He was not nice. Which was the least of my issues. I ended up with 4 dry sockets before I even left. I woke up in hysterics. Im guessing from the trauma of what I had gone through. I had to come back daily for painful packing procedures. And was down for at least a month if not longer from the repercussions of all that. I have had tmj and headaches since. we actually have quite a few older very mean Drs. in town and it surprises me how they can continue to keep working. More options here would be nice. I will drive to another town before I would go here.

My daughter was coming home from college, over 6 hours away taking time off work and out of class…read more Because of this, my wife confirmed eight times that the surgery was still happening. We got a call 1 hour before the surgery the doctor Peterson had finally reviewed the x-rays and decided it was beyond the scope of his abilities. My daughter is in pain, had a 12-hour round trip, lost wages and now we have to start over. This man is irresponsible in my opinion.

Ouch! I had to listen to my 91 yo wife screaming during the first procedure and she received no…read morefurther pain relief meds for the second procedure. Not an experience I would wish on anyone. Good luck.

So happy I found Zufall Dentistry. Very good dentist and office. Took care of all my needs very…read morequickly and not over priced for work done. The girls are awesome. To Anyone from Humboldt or Trinity county-- It's worth the drive to get great care. They went out of their way to finish the work I needed in 4 hours rather than several visits of driving back and forth quoted by other dental offices. Thanks so much. I really appreciate you all.

Such caring and professional staff!!! We love Dr. Andrew Zufall! Dr. Andrew takes such great care…read moreof his patients and truly cares about his clients.

I am a super weenie when it comes to dental procedures. Dr. Hartwick and his staff are excellent at…read moreputting a person at ease. They explain the procedure so you understand and know what to expect. I appreciate their caring attitude towards patients!

I assume this DDS knows the value of his staff but just in case....I want to commend the women who…read morerun this business and support the efforts of the doctor. We all know that no matter how good a doctor may be, if her/his staff and support professionals do not exercise best practices, we won't be back. Loretta is a professional and friendly welcomer to this business. She is so efficient and caring. Dotty is the well-trained professional with years of experience in dental care and my guess, the backbone of the operation. Although I didn't interact with Kim, I saw her working with a patient and again, friendly and her interaction with the doctor was essential when advising him on patient's care. When I commented on how clean the office was the doctor commented that it was Kim who helps add value there. Just like a woman to ensure the best in everything. So, women in this business surely should be valued and I am confident that a main reason people return to this office is because of their professionalism and care. Loretta, Dotty, and Kim, I value you~! J Giddings

As a dental professional myself, I know excellent dental work when I see it. Just because an…read moreoffice my seem fancy, high tech, clean, etc.... it does not mean that the quality of work is just as good. Hands down I can say that Dr. Mike and Chris Nelson are the best dentists in the North State! I have seen first hand how a case can truly bother Dr. Mike to the point of working through lunch and staying up at night. He is truly a perfectionist and doesn't quit until the patient is receiving the best care possible. I have never seen a dentist care as much as they do. I have had several of my family and friends switch from their long time family dentists because they too have seen what a great team they have at Nelson Family Dental Group. Dr. Mike and Chris do not only care about the mouth. They truly strive to care for the whole person. They often like to discuss diet and airway in addition to just the teeth. They both do exceptional work when it comes to all types of dentistry: fillings, crowns/bridges, esthetics, oral surgery, dentures and root canals. It is so nice to see such a family oriented dental team every time I come in for an appointment. All of the staff are excellent and work hard to make sure every patient leaves with a smile. Janet and Kristy always answer the phone with a pleasant greeting and are always so helpful with any questions I have. The hygienists, Carie and Jen, even take the time to get to know you during each visit. Each of the assistants are so knowledgeable in what they do and work so well with the doctors. I can't think of a single negative thing to say about this dental office. Truly the greatest!

Not accepting new patients, not even for emergencies. The doctor is on vacation til June. That's…read moreunfortunate because my mouth is infected and bleeding:(

Absolutely great dentistry.. Staff.. Dr. Jon …read more. No shortcuts.. attention to detail.. Highly recommend..

I needed some emergency help with a crown on a day that the office was closed. Dr. Dinius and his…read moreassistant April came in and got me fixed up. They are very professional and obviously care about their patients. Very grateful for their care!