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    Team Rehabilitation Physical Therapy

    5.0 (7 reviews)
    Open 7:00 am - 7:00 pm

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    Avantara Long Grove

    Avantara Long Grove

    3.6(20 reviews)
    1.3 mi

    My dad has been in the memory care unit for a little over a month now, and I truly can't express…read morehow grateful and relieved my family and I are to have him here. The staff has been absolutely incredible. Every nurse who cares for my dad, along with the social worker Hannah and the rest of the team, has been compassionate, attentive, and very responsive. Any time I have a concern or question, they respond quickly and take the time to address everything thoroughly. When I call, they always answer and are kind enough to let me speak with my dad, which means so much to me. The memory care unit itself is clean, well-maintained, and always smells fresh. Most importantly, the residents appear comfortable and content, which gives me real peace of mind. I'm truly thankful for the care and support they provide every day.

    If you are considering placing a loved one at Avantara Long Grove, I strongly encourage you to…read morethink very carefully. My mother is a quadriplegic and completely dependent on staff for virtually every aspect of daily life. She cannot transfer herself, independently get food or water, reposition herself, or simply get up and find someone when she needs help. When a facility accepts responsibility for someone this vulnerable, there should be an extraordinary level of accountability. Our experience has been anything but. There have been occasions where my mother has gone extended periods without being checked on, repositioned, or receiving basic assistance. I have had to intervene because she had not received dinner. Concerns that should be addressed proactively have instead required phone calls, follow-ups, and escalation from family. That is perhaps the most disturbing part of our experience: I cannot simply trust that things are being handled when I'm not there. Families shouldn't have to constantly monitor a nursing home to make sure their loved one is receiving basic care. We shouldn't have to repeatedly call, email, escalate, document, and advocate just to get things addressed. For a resident who physically cannot advocate for herself or meet her own basic needs, failures like these aren't minor inconveniences. There are individual nurses, CNAs, and staff members who genuinely care, and I don't want their efforts lost in this review. The problem is the lack of consistency and accountability around them. Good individual employees cannot compensate for a system where families feel they need to remain constantly vigilant. A nursing home isn't a hotel. The people living here aren't customers who can simply walk out when service is poor. Many are among the most vulnerable people in our community and are completely dependent on the people entrusted with their care. My mother deserves dignity, attention, and dependable care whether her family is standing in the room or not. Based on our experience, I cannot recommend Avantara Long Grove to families looking for a place to entrust with the care of someone they love.

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    Team Rehabilitation Physical Therapy - physicaltherapy - Updated August 2026

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