Never again and I can't believe that they consider themselves home health care. Thirteen days after…read moremy husband's discharge from the hospital, a nurse finally showed up. He had exactly 6 PT visits and they closed his case. A 76 year old man who spent 27 days in the hospital and has suffered from MS for over 30 years. He was diagnosed with Encephalitis and barely survived. Sorry, but just writing him off like that, is wrong.

AVOID AT ALL COSTS! Assisted will never give you anything in writing (very convenient bad business…read morepractices) and will only send a brief text of introduction after taking your credit card information. They will not make an evaluation appointment without taking your credit card WITHOUT PAPERWORK. They do a "bait a switch" and will set you up with an "assistant" for services after the initial evaluation that isn't licensed with minimal training/experience. Diana is a nightmare. If you ask questions about their policies, she gets nasty. She will say whatever she has to for your money and will lie to your face. Horrible experience. I feel sorry for their older patients who wouldn't be able to complain or post a review themselves.

My mother, who had severe dementia, spent the last five months of her life at the Grove at Covina,…read morewhere Lisa, Summer, and Jamie went above and beyond my expectations to give her the best care possible. Mom really came out of her shell and never stopped smiling and cracking jokes as they loved, pampered, and went out of their way to make sure they understood just what Mom needed when she could not communicate clearly. Lisa is very protective and makes sure that all her residents feel safe and loved, which is crucial in order for people with dementia to live their fullest life. I am forever grateful to have found the Grove at Covina, and for the joyful times Mom experienced there, including her 91st birthday, just days before she went to heaven.

My family and I are traumatized from this place. My 85 year old cancer diagnosed grandmother stayed…read morehere for two nights. My family and I picked her up for dinner. While at dinner she expressed the experience she had had the two nights she was there. As my folks am I returned her to the house after dinner the owners daughter Summer raised her voice at us calling my grandmother all sorts of ungodly words such as 'evil' the daughter proceeded to raise her voice at us telling us that my grandmother was "unwanted" and that "she was not welcome here". All said in-front of her mother Lisa, who owns the business. Lisas response was just short of a shrug saying, "we're and family business". The owner was apologetic for her daughter Summers lack of professionalism. We were beyond baffled and dumbfounded by the interaction. I packed my grandmothers belongings as quickly as I could and we moved her out of the house immediately. If Summer spoke to use like that I am sickened to my stomach thinking of how she must have treated my sick grandmother while no one was around. Do not pay for the "room with attached bathroom". My family paid for the bedroom with the private bathroom. Come to find out the bathroom had two doors, one that led to the hallway and one to her room. The restroom was locked from the hallway side so she couldn't access it from her room. Besides the private bathroom being any but private it wasn't ADA compliant and she could not get her walker through the doorway. Since my grandmother did not have access to the attached restroom we were paying for, the owners thought putting a bedside commode would suffice. This house is every families worst nightmare when it comes to their elderly loved one.

We recently had to hire a caregiver for my father in law who is recovering from surgery. We've…read more hired outside help in the past, so we were a little hesitant with past experiences and unsure how this experience would go- hoping for the best. The Owner of this company, Annette Williams, during the interview gave our family a good feeling and we decided to try them over others that we had interviewed. Annette takes pride in her company and her employees and ensures the best care for her clients. She always makes herself available by her cell phone or email, she is excellent with communication being on top of any situations that may arise- and ultimately cares about the quality of care we are receiving. I have no concerns that my father in law is not in good hands with Graceful Hearts,Inc. Out of the four caregivers that have been here on shifts, each one has been amazing. All of them have been so attentive to him, detail oriented, caring- they've been such a blessing. I believe this is ultimately what anyone would desire when having outside help care for loved ones, especially an elderly loved one. I would highly highly recommend Graceful Hearts,Inc. to anyone who is looking for home health care to hire, this is a smaller company who cares about the quality of care which is hard to find these days. Thank you Annette!

My Grandfather was recently diagnosed with brain cancer and after a few weeks in a nursing home, it…read morewas time to bring him home to finish his last weeks of life. We interviewed a few companies to assist us and Graceful Hearts was our pick. They were available on very short notice and were a true lifesaver for my Grandfather and our family. We were in need of 24 hour care and between 2 caregivers, Raul and Jim, my Grandfather was in great hands. These two men were amazing. They took such great care of him up until his final moments of life. He grew a bond with each of them and we will be forever grateful for their time, care and compassion. It's terrible to have to see a loved one get dealt the terrible news my Grandfather was given and watch as they go down hill, but it helps so much to have that loved one surrounded by people who care for them with such compassion. They provided a level of care that you could only hope for, I would definitely recommend them for anyone in need of a quality care worker who you can trust. Thank you so much for everything!!!

We have a very nice, thoughtful and tidy companion. We appreciate the flexibility of hours. The…read moreoffice staff is also very kind and accommodating.

I wanted to make sure I gave a shout out to Visiting Angels/Murrieta. Starting with my first phone…read morecall with Angela, she was so kind, patient and extremely informative about what they do and how the program works. Sometimes you just don't know what questions to ask. I cannot tell you how much I appreciated her. My call was also followed up by Greg B, Director. He was also very kind and added an entirely new layer of options after explaining to him about the recent status of my Dads health. Visiting Angels is not an option for our family at this moment, but I would not hesitate to call on them if the situation changes.

I wish I could then a zero I had appointment at 105 pm got there at 1245 pm it going on 2 pm just…read morewaiting most of the time patients outside in the heat waiting it takes so long here I wouldn't tell anyone about this place they don't care about anyone here

From the owner: For more than 25 years, the AltaMed Program of All-Inclusive Care for the Elderly, or PACE, has…read morebeen helping seniors with chronic medical conditions enjoy the peace of mind and independence of staying at home, all while receiving the personalized health care and social activities they need to live well. PACE has been a cornerstone of AltaMed's services since 1996. The AltaMed PACE program has grown to 18 centers, serving nearly 5,100 seniors in Los Angeles and Orange Counties.

Excellent care and follow thru by their staffing. The nurses are professional and always pleasant.read more

From the owner: Health Care Services Skilled Nursing…read moreCHHA Medical Social Services Physical Therapy Speech Therapy Occupational Therapy We Are Currently Hiring Vocational Nurses!

I was very disappointed and frustrated with my experience with the office staff of ERA. Because we…read morewere paying in cash instead of using insurance, they wanted doctor's orders, but when we got them written on a prescription pad, they said it wasn't good enough. They cancelled appointments twice for assessment because of this and when they asked how much I had been quoted, I told them the person I spoke to said $45 - $55 per hour. Since the average pay for an LVN is $36 per hour, I thought that was reasonable. The last day on the phone (having argued about the doctor's orders) the office manager said it would be $75 per hour. At that point I said NO and basically hung up after being strung along for over a week.

From the owner: ERA Home Health Services Provide professionals for individuals who REQUIRE healthcare in the…read morecomfort of the own place of residence and near their loved ones.

Absolutely the best company. Super efficient, kind and compassionate. They treated me like family…read moreand I appreciate the updates and everything they did to help my family. The care and office experience is a 10/10.

From the owner: We are a full-service Home Health Agency providing a variety of services to help you recover and…read moreregain your independence. Our Agency’s mission is to provide professional and paraprofessional services to clients in their homes assisting them to achieve the highest level of potential in their day-to-day self-care activities. We are committed to providing high quality, multidisciplinary care by professionals who recognize the need for comprehensive assessment of needs from both the client and professionals point of view.

I had the pleasure of meeting with Naomi. I had questions about their services and she was very…read moreinformative and helpful. I totally recommend Era Life Care.

One of the only best home care service team i could have received for my father, blown away by the…read moreamount of effort, care and patience that their staff and nurses provided to help me and my dad, thank you Era!

I was so grateful the first part of December 2019 as I…read morecalled Right at Home West Covina. I needed a care giver immediately as my falling from Parkinson's had Become dangerous. The next day Racquel had a person well trained and capable at my door. She has sent me the exact person I have needed for the last 8 months.I am very pleased I will beLmop

I needed a caregiver for home care. I called, spoke with Chris who transferred me to Krista,…read moreClient Care Liaison, who walked me through the process of a caregiver to meet my needs at home with kindness, compassion, understanding, and empathy. My needs were driving me to my doctor appointments, grocery shopping, personal hygiene, and companionship were addressed with great care. Krista scheduled an appointment for me with Madeline, Client Care Coordinator, to come to my home to discuss my needs. Madeline was very caring, very patient, kind, compassionate, understanding, and with great empathy helped me to have the appropriate caregivers to meet my needs. All the team members addressed my concerns with great care, Krista, Madeline, Melanie, and Renee, the owner, and gave me peace of mind with exceptional support. The amazing caregivers, Stephanie, Crystal, just to name a few, for their EXCEPTIONAL care, kindness, compassion, professionalism, and proficient skills. Highly recommend this agency for your home caregivers for yourself and/or your loved ones. A heartfelt thank you to all !