I went in there today in a panic because i needed football cleats for my kid for today!!! The…read moreowner Janet was nothing short of amazing!!!! She helped us get a good fitting pair of shoes, reminded me of other things we might need WITHOUT actually trying to sell us stuff. She was so helpful - she saved our butts today. I had been in there before and also got great service. Its the kind of service big chains cant match on their best day! Janet - I can not thank you enough. Sports equipment needing people - go see Janet. Thanks Alicia & the kid

Burnt by the return policy .Purchased a golf putter on June…read more9,knowing the golf club return restrictions.(shame on me)There is no area provided for testing clubs.Used club on June 10 wasn't what I hoped.,went to the store with putter on June 11 to try to receive a store credit for my purchase and once again was met with the policy.Asked for owner or upper management info,I was informed that I was speaking to him.I was then handed back the club and told maybe something could be done but due to my attititude NoWay! My only request was for a store credit. Not he place to purchase golf clubs

My husband recently purchased a great pair of size 36 Boston Birkenstocks clogs for my birthday as…read morea surprise. He didn't realize that I wear a 35 instead of a 36, so we needed to return the m. Other than the size, I love the shoes. The reason for my 1 star, is because of Famous Footwear. They charged $7.95 to return the shoes. So my birthday present was paying Famous Footwear for an innocent mistake. I understand this isa discount shoe store, but they should cover the cost of returns. We won't use Famous Footwear again.

I've been here twice and was shocked! There was 2 people at the registers and 10 people in line…read more Customer service was a disaster the lady who was helping me was very rude and didn't make any eye contact. There were shoes everywhere and shoes were very low quality! Are you kidding me??? Disgraceful and tacky! I will not be back!

Called and the closed before their set work hours.‍ Go to another one. These ppl don't want to workread more

If you look up EbLens on google, Bush League is what comes up for people also search for. Look up…read moreBush League if you don't know What that means. If I could give this location a 0 star rating, I would. I went here for the Air Jordan VI release in February. Called the day before to confirm stock numbers, was told about 40 pairs in various sizes. Was 2nd in-line, go in and ask for size 12. I was told they're sold. To whom I ask, the employees. The biggest size was a 11.5. I feel like when someone calls, the stock is in, and if employees bought it, fine, how about tell the person calling in, that they're out a size. I waited for 3 hours. This location is awful, if buying any big sneaker seems rigged at times and like the odds are against you, this place is just as bad. As an update, I was able to get the same sneakers using the Nike app, as well as on Eastbay. So, while I'm still aggravated that I wasted my time here, I'm adding to my review after I took more time to reflect. And as proof that I'm not bitter. While doing this I remembered some years ago, I had won a raffle to buy a pair of either 4 or 5 retro Air Jordan. I went in, bought the shoes, went home and opened the box. Not until I got home did I notice a silver colored ink line on one of the shoes. About 4-5" long, and the thickness of a silver gel pen, as it was metallic. I called EbLens, they said I was out of luck. I ended up contacting Nike, sent them in, hoping it was a manufacturing issue. It wasn't, they sent them back. I was able to get the ink out, but it creased the leather. I ended up taking a loss on them and selling them on eBay. If you don't do your homework, ask the right questions, and still go here, don't be mad if they burn you. Yes, it's not a busy place, it doesn't draw huge crowds for sneakers, but it's shady business practices, and employees doing what they want. As their not under the watchful eye of a large correlate or district manager as the big sneaker stores are. How, do you not tell the customers, even with a sign on the door, that you're out of sizes before the shoes releases. I wouldn't be surprised in the least, if the employees held pairs for people coming in. I wished I had said something to the manager, I didn't, I just left because I was ticked off. I'll pass on EbLens, you should too.

The guy here has a nasty old man attitude. Went to pick up cables and I hand the card to him to pay…read moreand he tosses it on the counter including the receipt to give it back.

can work on customer service. came off even rude in the conversation with just asking a simple…read morequestion.