Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

Savier must have changed his name to start with an S because he just saved my day! I got a new…read morephone, and he helped me with the very annoying task of transferring my line and making sure it was good to go and up and running within a short amount of time. He also helped me save some money on my home internet Frontier bill and by switching me over to post paid (I was prepaid these last few years). Highly recommend this location and highly recommend you asking for Savier during your next visit. He's a real one!

I'm so mad about how our "upgrade" experience went today. They added unneeded charges to our…read moremonthly bill, didn't let us know about better offers, and worst of all charged us $29.99 to make us wait until the store to activate the new phone when we specifically asked several times if we could leave. Just so you know, the answer is yes. You can leave and make them waive their $29.99 "Setup & Go Service" charge. The fact that I would have been better off calling Verizon has me livid. I've had to spend the rest of the day fixing my bill, especially the monthly charges they added without alerting me to them. An entire day wasted having to deal with Verizon in store, on the phone, and by chat.

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

Never came here for service and left feeling good about Apple or this particular store…read more Came with dead pixel issue on the phone and they refused to replace the phone even though it is under warranty. Rep wasn't particularly polite and his approach was sub. Store reeks of weed smell. I am reconsidering my 15+ years relationship with Apple products. All of the sudden Samsung and Android are looking a lot better to me.

Saiim handled checking phone. Make sure you deal with Verizon factory store. Solidread more

Polite service but always seems to take at least an hour for any help. Limited selection…read more Sane value as any provider but watch got sales.

Don't waste what time you have on this earth coming here. I wish I never went here to upgrade and…read morejust ordered online. Stupid me for thinking dealing with a human would be to my benefit. I'll spare you the details, reader, but what could have been a 5 minute process at home turned into an hour at the store and several other follow up phone calls. On top of the ineptitude and laissez-faire attitude of their staff, they must have had their computers in the store donated to them by the pubic library about 20 years ago, they're so freaking slow. So get ready to wait about 30 minutes just to check out. Godspeed.

Exceptional customer service! Went in to buy my 70 yr old father his very first iPhone. Adrian P…read more took the time to answer all of our questions and make us feel comfortable. He was also able to look over my current wireless plan and made some changes that will save me over $40 a month. He was incredibly kind, respectful, and knowledgeable.

service was great professional. had parts on hand. quick and outstanding and reasonable pricing. my…read morego to from now on

New address is 80 Washington Street, Middletown CT Quick, Helpful, Knowledgeable and great prices!read more

The Spanish girl that works there has a nice NARGUS ! And speaks spanish very well. Great placeread more

From the owner: For 35 years we have been your one stop for all prepaid plans, international calling plans,…read moreunlocked phones, phone and computer repair services! We carry many unlocked phones for sale, screen protectors, cases, chargers, cables and accessories. We also offer top of the line phone, computer and game console repair services. We carry hundreds of parts in stock for many devices, allowing us to offer same day repairs on many phones!