Driving in from Texas, we remembered there was a Toyota dealership/service center nearby. We only stopped to see if we could make an appointment for the next day for service of our Highlander leaking/raining water on the front passenger side. Paul B., asst service manager heard us explaining our dilemma of being out-of-towners & volunteered to look at the car right then...he not only looked at it, he repaired it & let us know he would be available for anything else that might be needed---possible problems with carpet molding, etc. Thank God it all turned out good without needing anything else!!! We are so grateful that Paul stepped in, but we also want to thank the rest of the Team. THANK YOU!!! Sarah & Steve DeVine read more

Great service! Had to drop by to have a maintenance check on my roadtrip.they were really nice and had it completed really quickly. Nice staff as well. read more

Tony was excellent!! Made the entire process a breeze! I really appreciate everyone at team Toyota on O'Neal lane

My experience talking to someone named Missy was absolutely horrible! One of the rudest people I've ever encountered. Based on the lack of customer service I will never buy from this dealership again and I won't use the service department either. read more

Stay away. Employees are not completely honest over the phone and if you are unaware that the pre approvals aren't actually pre approved. You will be scammed and left with inquiries. Explained prior situation and was told that situation wouldn't be the same at this car lot and it was indeed the same. Stay away if you are new to the car buying world . read more

We had a wonderful experience buying with Ron at Team Toyota. After looking for months I found the truck of my dreams online at their dealership, and passed by. Ron was there to greet me and I asked about the Tacomas. After a test drive and a look under the hood I met with Kevin the sales manager who gave me an incredible amount on my trade in. Ron in financing worked with me to make my payments right, and the whole Team worked with me to iron out my final details of the deal. Overall a really enjoyable experience with a very professional team. Will be back and will refer my friends and family here... actually already have! read more

Team Toyota Baton Rouge - Car Dealers Near Me - Baton Rouge, Louisiana

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I went to purchase a truck, started the paperwork, got approval from my bank and in one hour they sold it. Henry Majlesein was the dealer who then called to tell me they sold it even though my paperwork was done. I feel bamboozled. I"m getting a better vehicle as we speak but that was an awful thing for them to do. Especially claiming that you don't hold a vehicle. They weren't holding anything for me. My paperwork was done so you aren't courteous enough to email documents. It's 2024 and you can't email paperwork to complete a sale? I feel like you were hooking a buddy up. That's so not cool. I called the manager. If I knew his name I'd put it. so yeah but I've found a better newer one with less mileage. read more

I bring my truck 08 Toyota tundra V8 to make oil change, and they did very quickly, so the soprise is when I going to paid, 100 $$ just for oil change, regular time they doing multiple inspection, and today just oil change, they are still money to the honest and hard working people's, probably is my last time I came to this dealership to do services. read more

Team Toyota Baton Rouge - Breakdown the price - Car Dealers Near Me - Baton Rouge, Louisiana

I can't speak to their sales department because I haven't purchased a car here but I CAN speak to their service department and it is HORRIFIC. And my recommendation is that if you don't want them to try and screw you out of money for problems that are actual lies, keep your distance. Went in today for the 10k check up. At 9am they are already 2 hours behind - not sure how that is possible if it's 9am but I brought my work computer with me so I just hung out and worked. After 2.5 hours my "Service Advisor" Jennifer says the car is almost ready but the tire was leaking and could not be patched. So I needed a new tire. They didn't have my tire size in stock so it would have to be ordered to arrive Monday and oh by the way, thats over $200. I said not happening and they put the donut on. I went to the mechanic up the road from my house that has worked on my other cars and told him what this service place said. After he laughed at the fact the dealership told me it wasn't fixable, he found the tiny nail stuck in my tire and patched it. $20 and 15 minutes is all it took. I call back to speak to Jennifer who explains to me what the service guy told her that the nail was too close to the outside of the tire and that's why he couldn't fix it. Which is a BOLD FACE LIE. If the tire was "leaking" that badly, it would have been flat long before I brought it in for service. The PSI was going up and down on the tire for almost a month. If the tire was leaking that badly, it would have been flat; not driveable for a month. No one there gives a shit about customers they just want your money. I'll take $25 over $200+ and warn everyone to STAY FAR AWAY. And the "service guy" trying to make a commission off me bc my free service wouldn't give him anything should be fired for lying to customers and trying to extort them for $200 overpriced marked up tires! Disgusting read more

As soon as I pulled up into the service area I was greeted by a smiling face and directed inside to another smiling and friendly face he was my service writer today and his name was Bailey StRomain he was very friendly, polite and knowledgable. He quickly took my name and information and like the speed of lightening he had me and my car all set up in the computer and I was off to the the waiting area to relax until my car was serviced and oil was changed and my tires balanced and rotated and everything was serviced. It took less than a hour from the time I drove in for the service department to get the oil changed and the tires rotated and everything inspected till I was driving out. The cashier was super nice and friendly as well as every Team Toyota employee that I came in contact with. I would recommend this place to anyone needed any Toyota services and I'll be back for any and all automotive needs. They have Cell Phone charging stations inside the customer service waiting lounge and lots of seating as well as a television and a small gift shop area and there is also free coffee and popcorn area with more seating and there are soda machines and a couple small candy & gum machines. The parts department and auto service cashier are all located in the same area. The woman's restroom and the men's restroom are both located near the waiting area. read more

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When we think of Toyota we think of Joe Jenkins. Mr. Joe never ceases to amaze my family and I. He has sold 4 cars to my family. Most recently he assisted us in getting a gently used Nissan Sentra. Each and every time we deal with Mr. Jenkins he is honest and goes over and beyond to see that we not only get something nice but also AFFORDABLE. We appreciate his transparency. Go see him! read more

SERVICE DEPARTMENT: EXPECT A LONG WAIT. I made an appointment to get the 10k mile service done on my 2020 Toyota Highlander. The 10k service is not much, just an oil change and tire rotation. I had to wait almost 2 hours! I wasn't a walk-in, I had made an appointment! I finally went back to the service counter and told them just to bring my car back, I would get the service done somewhere else. I like to get my cars serviced at the dealership where I made the purchase. In this case, I am going back to my previous dealer - I never waited more than 30 minutes for oil change/tire rotation. read more

If I could give them no stars I would.... They have the worst customer service on the planet, on top of telling lies to your face! I am surprised that, Team Toyota is not out of business! I brought truck in for standard required maintenance (oil change and alignment was off) service manager and Lady with blonde hair told me, "there is nothing they are going to do to help me and my keys are in the ignition, have a good day" after I purchased the extended warranty and service package! I simply brought my new 2020 tundra to PRICE LEBLANC , where they took care of me with flying colors, not questions asked! Price will have my business and friend's/family's business from here on out! General manager was also no help and told me "there was nothing he was going to do".. Promise you the Earth, Moon and Stars, but once they sold you something they don't know who you are... Shameful P.S. Price Leblanc did confirmed my truck was misaligned and service was performed wrong at TEAM TOYOTA. Again, get second opinions from reputable businesses! read more

My wife and I just purchased a 2021 Mazda. We had a great experience in dealing with Charlie Heine at the used car sales department. Charlie was an extreme pleasure to do business with. If he did not immediately know an answer to a question, he found out and answered everything we asked about. We absolutely recommend Charlie to anyone who wants honestly and integrity in finding a used car at Team Toyota. read more

Seems as though EVERY time I come in here they "recommend" replacing the cabin filter for $40. You buy it on Amazon for $12 and replace it yourself very easily, I keep a couple on hand since we have a Sequoia and a Tundra with the same cabin filter and air filter. Also, again, seems as though every time I come here, there is something wrong with a tire. Four months ago, my trucks front tires tread was low and they recommend replacing the tires, bought brand new ones. Last month, my truck "has a nail in the outer tread and cannot be repaired". My wife's Sequoia's right front tire is leaking from a plug in the outer tread, cannot be repaired and they recommend replacing. I have never had to plug any of the tires so, what's up with that? Given a one star because I can't go any lower. read more

After 8 months of having a car on order at Allstar Kia East with no vehicle and no information on when it would come in, we visited Team Toyota. We met Mr. Russell Baltazar who approached us as soon as we arrived. We explained our situation and he brought us inside where he began to search for a vehicle for us. We were interested in a 2023 White Rav4 Hybrid Limited. There were none in stock but he was able to order one. We shared our reluctance to order with him but he gave us his word that if he said he could get it, he would get it. We left a deposit and Mr. Russel delivered on the promise. The vehicle arrived in 3 weeks. It was just what we ordered. Mr. Russell kept us informed along the way and kept in touch with us through the whole process. He was very professional and continues to keep in touch with us even after a couple of months of owning the vehicle. That is great customer service on his part. Looking for a great salesperson who will be with you all the way, even after the sale? I can highly recommend Mr. Russell Baltazar and Team Toyota. Thank you Mr. Russell. read more

Just purchased a used Lexus from Team Toyota. This was our second purchase and we love the friendly service! Thanks to Henry Majiesein in sales and to Brian Swink in Finance for making the purchase effortless! read more

Team Toyota Baton Rouge - Car Dealers Near Me - Baton Rouge, Louisiana

Team "couldn't" hear/find a rattle in my friend's post-wrecked car for 3 years. They told her to "turn up the radio."!!! Price LeBlanc found and fixed it in 2 hours. read more

Went to check out a used truck. Truck was priced a bit high, plus used car side was not very friendly and not really helpful. Decided to walk to new sales and check the prices on a few trucks. Met Al he was super helpful. They actually had a couple of new trucks priced out at the same as the used one I had just look at with same package. Al was great, very helpful and friendly. All the numbers worked out. Everyone I interacted with on new side was friendly and it was a smooth transaction. read more

this place is absolutely unprofessional charged way more than the MSRP I was continuing to make payments on insurance,car note and they re-Po'ed my car and sold it off on auction even though they made a mistake they called me to tell me that I owe them $8000 for a car that I'm never going to get back I would definitely not recommend this place to anybody that I know if you want to buy a car go to Richards Honda they're at least 100% honest and if they make mistakes they fix it unlike Team Toyota!! read more

Worst service! I had an appointment for oil change and everyone who came after me was done before me an hour read more

We had a positive experience with our salesman, Joe Jenkins. We never felt pressured, he allowed us to take the SUV for a few hours to get a feel of the ride. It was the MOST pleasant experience ever in purchasing a vehicle. I arrived at the preowned car lot a day before to discuss the specific needs for my husband with a disability. The following morning Joe had all the vehicles that matched those requests and in our budget. We purchased a SUV that my husband loves due to the conveniences it offered. I recommend Joe to anyone looking for a vehicle at Team Toyota! read more

I visited Team Toyota, Oneal Lane and met a sales man, Mr. A. Opusunju. He was very professional and friendly. He helped me choose a good new vehicle to purchase. I would encaurage other customers to visit this branch of Team Toyota. read more

I asked for a full synthetic oil change on my 2010 Camry. I got a quote for $49.50 after tax. My bill came up to $43. Great right? Wrong. They used blended synthetic oil which means now I have to bring it in at 5,000 miles instead of 10,000 and the difference in 5,000 miles was 7 f****g dollars. So basically they cheated their way into an extra oil change. I will NEVER go there again. I hate not being listened to when I pay for service. They're lucky I'm not prepared to call my lawyer or I'd be there in full beast mode. Cars cost too damn much for this crap! read more

Corey at Team Toyota is amazing. He's knowledgeable and thoughtful. Not your typical car sales man. I always go to him for my car needs.

If I could leave a zero star rating I would, this place is an absolute joke. Brought my sisters 4Runner in due to finding a damaged CV axle while installing her leveling kit. The 4Runner was parked until an appointment could be made and was trailered up there with my truck to avoid any damage to it. They immediately before ever even looking at it said oh the level caused the axle to brake, continued to argue with them and they then said the level kit was installed incorrectly and was missing drop down spindles( you need these for a lift not a level) I called rough country and they confirmed again that this level kit installed was correct and that the spindles were not needed and that the dealership mechanic was wrong. Dealership was told all of this and still refused to change the faulty axle unless we bought the spindles installed them and brought it back. I went back with a trailer and got the 4Runner back and will be swapping the axle myself, save yourself the time and headache and stay far away from these idiots. I wouldn't trust them to swap an air freshener in my vehicle without fucking something up read more

Mr. AL WAS ABSOLUTELY PHENOMENAL!! He was able to get me an incredible approval on my new car and I'm so excited and so thankful! Thank you, Mr. Al and Team Toyota!! read more

Excellent Service Department-courteous, knowledgeable, and straight up. Rep told me it would take 2 hours and it was exactly 2 hours.

Service department is wonderful! Greatest staff and always friendly. Laid back and not to pushy. They informed me of the issues on my car and gave me options but didn't make me feel bad about waiting to get some of it done. Always helpful!! read more

The managers at Team Toyota are completely unprofessional and will screw you over at the very first opportunity. Do not trust this dealership. There are many other decent and respectable Toyota dealerships to give your business to. I made a deal on a truck with a salesman and manager and they printed the a form out with the agreed upon purchase for me. I was in a rush and had to go do volunteer work for kids that were depending on me. I told them I would be back in three hours to sign all of the paperwork and purchase the vehicle. They gave me their word and promised me they would hold the truck for me and would be cleaning it up while I was doing my volunteer work for kids. After finishing volunteering, I drove the hour back to team toyota to buy the truck just to discover they were in the process of doing paperwork to sell it to someone who showed up while I was doing volunteer work. A spoke with a manager as well as the salesman I dealt with who both told me they were selling it to the other guy because he had bad credit and they would make a lot more money off of him because he would have to pay a very high interest rate to get it financed. So they basically told me they didn't care about their promise and agreement they had with me and they would rather screw over me an honest and hard working and trusting family man because I have good credit. Team toyota would rather make quick buck by selling a vehicle they already made a deal on with me who is a hard working honest American to a guy who will probably struggle to make the payments. Team toyota is not a dealership that deserves any honest Americans business. There are too many other dealerships around with classy management teams who want to help you find the right vehicle at a fair and honest price and won't screw you over like they did me. Do yourself a favor and don't give team toyota your hard earned money and save yourself a waste of time. read more

Bought a brand new truck here two weeks ago. Truck is having problems and their advice is just to keep bringing it by throughout the week so they can guess at what the problem is. They have loaners but refuse to rent them out unless you meet their specification. save some headache and just go somewhere else. read more

I was looking forward to visiting Team Toyota because they had several interesting cars on their lot. After speaking with a salesman, and sending an email with the cars I wanted to see-using their stock numbers, when I went to the lot, I was shown one of the cars I had wanted to see, but somehow the salesman (not the one I had been communicating with) was unable to find the other car on the lot. He said that it must have just come in, and was probably still "on the truck" but anyway, it wasn't there. He said he'd call me when he found it, but somehow, I don't think I'll here from him. I was getting great service until I got on the lot, and once their, it was as if I was an inconvenience. read more

I'll start by saying the car is amazing the actual trip of searching and purchasing was wonderful. Their service department however leaves much to be desired. They'll quote a price and then more than triple it for routine work. I came in with an issue that could easily be heard while driving and they adamantly denied the issue even though I could hear it as I left(loud clicking noise from the cv joints). So my problem is still unresolved and they recommended I get new front brakes and didn't quote me a price(even though they insisted they did). So I ended up paying 4x'a as much had I brought it anywhere else and the quote wasn't even remotely correct as it was under by over 300%. read more

After repeatedly telling them not to run my credit. They ran it anyway giving me a credit inquiry for a car purchase that I paid cash for. It wouldn't have been so bad if they had not specifically told me that it would NOT be a hard inquiry on my credit. Do not trust these people. read more

Team Toyota service has let me down over and over again. I am currently dealing with the oil change from hell. My engine seized up after they performed an oil change, and messed up the drain plug replacement. They have been dishonest throughout the process. I made the mistake of trusting them along the way. They told me the engine would be replaced with one that was newer / better than what I had before. They continued to tell me "Trust us, we will take care of it" and "we'll make it better than it was before". After I picked up the truck I began having issues with the replacement engine. After going back for the 2nd time with engine issues, I had to beg for the VIN information of the replacement engine. Come to find out they replaced my engine with a (10,000 mile) higher mileage; (1 year) older engine from a junkyard, and tried to pass it off as a newer/lower mileage engine than my factory engine. They have continued to lie to me and pull every deceitful car mechanic trick in the bag. I will never trust them with my business again. This has been 3 months of my time wasted, and it is still unresolved. They are dishonest and untrustworthy; the GM of Team Service, Ken Cox is the worst of the bunch. read more

Horrendous service! We went to look at a used vehicle and were treated like we'd inconvenienced the salesman when we asked to "sleep on it" and get back to him with our decision. He texted us to say how he'd bent over backwards for us. Ridiculous. No one deserves a guilt trip for shopping around- it's the smart thing to do! One star cause the manager tried to reach out and make it right, but it's too late. We are spending our money elsewhere. STAY AWAY! read more

Just purchased a beautiful 2014 Q50 from Team Toyota. Got an amazing price. Thanks to Joe, Brett, and Preston for the great VIP experience!

I have had excellent service for 9+ years at Team Toyota. I have been very satisfied with my cars and with the staff.

Great service! We were traveling through on our way from FL to CO when we noticed that our coolant reservoir was low. They spot-checked the system w/o an appt and helped us to refill. Everyone was very friendly and professional with a clean facility. read more

The crew members at Team Toyota were very helpful and willing to work within my budget. My salesman, Kevin, was friendly and approachable. I went in looking for a used car which unfortunately had been sold the night before. Kevin and the team listened to what I wanted, and with their help, I was actually able to buy a new car which I never dreamed I would be able to do! After buying my car, one of the guys went over some features of the car, set up my Bluetooth, and also helped me set up my first service appointment. Great service, would definitely do business with them again. read more