If it was possible to leave a 0 star review, I would. I had a recent cancellation on a transaction with this company because my mom passed away and I could not move forward as the buyer in this process. I was aware that I was not entitled to my deposit being returned to me, however, when my agent communicated that to the seller's team, I was informed that the seller did not believe me and felt as if I had no money and could not follow through on the transaction. They argued that they completed all parts of their deal, so the least they're entitled to is my deposit since I could not perform. My agent communicated with Wilmer, the seller's agent, on multiple fronts that the seller did not complete their part: they did not trim the trees, they were still tangled in the electrical wires, they did not complete renovations to the extension because they cited having no money, and they did not pick up the debris in front of the house. Wilmer kept saying he would talk to the seller, but he made no promises. My agent tried to negotiate on my end to make the transaction happen in some manner and even reiterated the pending repairs, but Wilmer and his team simply stopped responding. They did not even offer a courtesy explanation of their final decision. They ghosted. I reached out to Wilmer's broker, Irene, not as a client, but someone who was dehumanized, disrespected, and brushed off. Irene dismissed my concerns, she said it's a matter of he said, she said, but then followed up with how she saw the emails back and forth between wilmer and my agent. She cited that my agent's was at fault for not bringing this to Irene's attention, however, it's not on an agent to directly reach out to a broker. Why was Wilmer not honest and transparent with his team about the process? At the end of the day, I'm just a girl who will never get to see her mom in her dream house. I am my mother's daughter and I refused to stand by and allow people to be treated the way I was by Z realty / Team Zotti. If you care about your self worth, your integrity, and being treated like a human rather than a dollar sign then please consider taking your business elsewhere. read more