The security were very clear in regards to their instruction. They kept it nice and simple. Pretty…read morerelaxed experience to me! I appreciate their helpfulness and they did a great job keeping things in order and safe for everyone!! Thanks Gentlemen You are appreciated!!

Government workers are literally incompetent. As well as the security guards when they want to…read moreanswer the question you have for social security workers! I had went a month in advance to go ask some questions. Security didn't let me in just to ask a simple question. Said you need appointment and gave me a paper to call. Also, a form to request a copy of a ss card for a minor. I called to get appointment for a copy of a minor ss card. I ask what do I need to request them. The person tells me the usual identification for a minor(passport, school ID, vaccines and birth certificate together). Not once said that there is a criteria for the ages. 0-4 you can use this and 4 and up you can only use this. Also, all documents that is medical has to be notarized and signed by a doctor. Today is my appointment. What a slap in the face I get when I show up with the documentation that the person on the phone TOLD ME!!!! Person at the window like huh. Yeah, none of this is correct and gives me a paper and tells me this and that. He asks for a iehp card. Only card from iehp is insurance card. On the paper it says they can take that so why did he ask for it, huh? Something else about it can't be issued more than four years!!!!!!! Side note. When the conversation is all done. He said he can help me all the way until 4pm. I told him I'll be back in 20mins. I don't live far. I get back he isn't at his desk but a lady. I let the lady know if she can notify the person that sitting there that I'm back. Nothing. Waited 40min seen people go to his window to be helped.

Incompetent service and poor communication. I spent hours trying to get a replacement benefits card…read morethat should have been mailed weeks ago. I sat in the waiting room for two hours only to be told they 'already called me' and 'service was completed' - which was impossible as I was watching the monitor the entire time. So who did they talk to if it wasn't me? To top it off, they finally printed the card with a spelling error. When I asked them to correct it, I was provided a new number and told to wait again. I hope I never have to come back here.

Lazy people work here. I got here at 4:00pm for my EBT card, waited in line for over half an hour…read morejust to barely meet the deadline for getting it printed out. Does it seriously take that much hassle to print out a card? I also had to reapply for my EBT card after getting declined the first time because it was impossible to reach the caseworker to reschedule my appointment after I called and left multiple voicemails.

Customer service was super accommodating. An assistant quickly helped me sign up for a library…read morecard and proceeded to order some books I requested. I will be getting a text when they arrive in 5-7 days. I really think libraries have the best people working for them. Their Reference section was tiny. I was advised the Loma Linda branch down the road has a much larger catalog available.

Grand Terrace Library Books DVD Programs Educational Library Card Writer's Nook Information.read more

Glad I came here to have my passport process, I was in and…read moreout in 40 minutes. There were some people in front of me , but the lady behind the counter quickly access their needs and direct them accordingly. They have service to take pictures here for passport $12 . ( cash accepted for this service) Post office is literally across the street , should you have to mail your passport renewal, or buy money orders . They don't accept cash for new or to renew passports. Only credit cards or money orders.

We visited for passport services and had a terrible experience with the male staff member wearing…read moreglasses. He was extremely rude, hostile, and displayed zero empathy. ​When I accidentally stepped over the waiting line by a few inches, he snapped at me to stand back. Shortly after, my son--who is on the autism spectrum--briefly touched the stanchion belt. The employee bluntly demanded I tell him to stop. When I explained that my son is on the spectrum and might not understand right away, he just gave me a confused, indifferent look. He also repeatedly glared at a family behind us with a crying baby, stopping his work three separate times just to stare them down with obvious hostility. ​To top it off, right after we finished, a whole family crossed the exact same line, and he didn't say a single word to them. The selective enforcement and complete lack of accessibility/awareness for neurodivergent individuals is unacceptable. He desperately needs customer service and sensitivity training.

If I could give zero stars I would, Went there today on a day that reached 108, About 30-40 people…read moreoutside in the heat, About 50 or so inside.. The EDD needs a overhaul, Maybe take some of that speed rail money and invest it on a complete overhaul of the entire department.. Lord only knows that you cant reach them by phone. Rediculous, Newsom, You can do better... I THINK... Maybe not

If I could give zero stars I would ! How are the staff…read morereceiving paychecks if the Staff cannot answer any inquires on a claim ? Emailed several times even went into local office, no one answers phones ?? No one to help horrible customer service!!!

I was expecting for this place to take forever, to spend all day in this place to get my son's…read morebirth certificate. If you fill out the paperwork in advance, I think I was in and out of this place in 5 minutes. I am very happy. Have your kids in San Bernardino and go to this place, they are fast and efficient. Free parking across the street!

Moved here 2012. What a wonderful and energetic city. I am here for the 71th (my 3rd) annual…read moreFontana Days Run. Let's Go Fontana!

The city of Fontana i remembered use to be a nice place to live and work. Now its filled with…read morehomeless people and too much traffic coming and going off the the 10 to exit Sierra. They need to fix that . I was almost struck 3 times in one day cause everyone here drives fast. I will pray for the city to do a better job and clean up this city and fix those lights so that it maybe easier to exit the freeways

It was my first time to com to this dmv. I normally go to Redland. I was so disappointed with this…read moreplace its so slow and the worker's are so rude. Well what do you expect from a ghetto place. I don't recommend this dmv.

This office has a self-serve kiosk to avoid waiting in line. DMV kiosk are convenient and offer…read moreservices that are quick and easy.

Plenty of (free) parking. Building well maintained and clean. Security friendly and helpful…read more Check-in quick. Nice waiting area. Clerk was fast, professional and we had a smooth transaction due to me having everything prepared, including the exact amount $. I'm not sure why so many people obtaining records are not prepared. Seriously, not sure what happened to having respect for others, be prepared. Only issue is the 1.5" thick bullet resistant glass between you and the clerk as it dehumanizes and makes communications more difficult. Seriously, I don't think these are required and if there was appropriate, enforced behavioral laws, then they wouldn't be needed. (I'm talking about being civil to each other.)

When we arrived we were met with the nicest security guard Mr. Sparks. He went above and beyond. We…read morehad no appointment and he got the papers we needed and directed us to the right area.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.