I was redirected here after visiting the Samsung Experience Store within the mall to troubleshoot…read morewhy my new phone couldn't turn on. They quickly noticed that the battery area was bulged up, confirming that it had been stored on the shelf in that position for a long time. Unfortunately my brand new Samsung phone that was out of the box for less than 12 hours was surprisingly already out of warranty since April 30 of this year. I can't even dispute this issue with this store since it's a Samsung issue, and this particular Samsung store refused to do anything related to repairs and warranties. This shop was going to charge it $130+tax for a battery swap, but I was able to find a repair shop in Markham that can do this for half the cost.

Good tech's. Replaced my old iPhone 6 battery on the spot I think the price is ridiculous thoughread more

I was in big trouble as my phone was not working and this marvelous company fix me up within one…read moreday and I'm back up and running I am very grateful thank you. Don't hesitate to use these services.

Beware of VERBAL ABUSE!!!…read more I am extremely disappointed by the treatment I received at Mobile Square and I feel other customers should be aware. I first visited the store last week during lunch time because my iPad was experiencing frequent crashing issues. During that visit, one of the technicians was already impatient when I asked questions and tried to get clarification about the problem. Despite the poor attitude, I left my iPad with them for diagnosis, hoping the technical expertise would make up for the customer service. When I picked it up, a different technician explained that the crashing issue had been temporarily resolved and that the underlying problem was a damaged power management IC. I was advised to use an original Apple charger moving forward. After returning home and following those instructions, I discovered that my iPad would not charge, even with an original Apple charger. Concerned that the issue had not actually been resolved, I returned to the store the following week. Unfortunately, that second visit was far worse. A third technician with glasses, who had not been involved in my previous visits, immediately came across as dismissive and unprofessional when I was trying to ask for clarity. While the previous technician was attempting to explain the situation to me, he repeatedly interrupted the conversation and treated me with open hostility. After I confronted with him of his rude behavior and attitudes, he then proceeded to call me a "B!TCH" and even said "F@CK YOU" directly to my face. I was stunned. I came in seeking help with a device and instead was subjected to verbal abuse from a staff member. No customer should ever be spoken to this way under any circumstances. This behavior and attitude were completely unacceptable. Technical issues can happen. Repairs may not always work. All I wanted was clarification to understand the issue better. What customers should be able to expect, however, is professionalism, respect, and basic courtesy. Based on my experience, this business failed on all three. I cannot recommend Mobile Square to anyone. If customer service matters to you, I would strongly consider taking your business elsewhere.

Last year in July, my Samsung Galaxy A50s could not charge up due to the charging port. Mr. Choi at…read moreMobile Square was able to fix it at $50 and gave me a receipt with 60 day warranty. They did honor their warranty within the eligible period. After a year, the same old phone was dead (no power) and had no charging again (partly due to my fault) . Mobile Square was able to fix it at an affordable price while two other companies claimed there were issues with the motherboard. I think you should give this shop a try if you need to repair your mobile phones! I live in Toronto. Don't know why my google account indicates I am in the U.S.!!??

$10 for screen protector and they are super fast at putting it on for you, $15? for cases…read more Have a lot of variety and cell phone accessories. Staff is quite friendly and opening hours are quite long so can easily go during off hours

Two years ago, when I got my Google Pixel phone, I needed a case and a screen protector. It was the…read morefirst version of the phone, which had barely been out for two weeks. I decided to visit Pacific Mall to figure out if a store would have these items. I eventually found one. Unfortunately, it has since closed down. Recently, I said farewell to this phone. Time of its death was last Wednesday at 8:25 am. I woke up to staring at a blank screen. I was fully wake! My phone was not. I couldn't power it on. It couldn't be revived by repair technicians. Fortunately, I had successfully paid by tab off and was ready for a new phone. I went with a Google Pixel 2 XL. You would think that I would abandon the brand with my first Pixel phone's motherboard dying. Nope. It's a good phone. I felt the same way when my iPhone 5 phone had a swollen battery. I upgraded to an iPhone 6. Anyway, I got my phone delivered to me. I needed a case and a screen protector. After work last night, I headed to Pacific Mall, parked, and went in through the west entrance. The first store that I found was Supermobile. It had a cute name. I saw a lot of phone cases. I went in. Two women were there. One immediately leaped out from the back room and asked if I needed any help. Yep, I did. She assured me that she had phone cases for my phone model, went back into the room, and came out with a box of cases. Yay! I gravitated towards the purple case. Yep, it's my favourite colour. I had purple nail polish on. It was perfect. I also got a pink case, which I loved. Both felt good in my hands. I got both of them. I also got a glass screen protector. She asked whether I wanted a full screen one. I asked if it would interfere with having a case on. She said no and explained why. I loved how knowledgeable she was. She offered to put the screen protector on, which was nice. My phone was waiting for me at home, so I said that I'd have to do it myself. She was kind to tell me how to put the screen protector on. I have experience doing it, but it was nice that she cared to share that information with me. She carefully put my glass screen protector in a protective envelope, along with my two cases. You get pretty good deals here. I was pleased. I paid using my debit card. I thanked both women and left the store happy. Both cases fit my phone well. I put the screen protector on my phone. So far, so great! I had a terrific experience at this store. It is next to Fido at Pacific Mall. (351)

Great service ! I came in to send back 4 large, but not heavy, boxes via Fedex to Wayfair. The…read moreyoung man working behind the counter immediately asked, if he could help and came out the curb to assist in moving the boxes inside. The job was done zip zip. He completed the documentation and I was on my way. It was a really good example of customer service. ..... you don't see it very often ... Thanks !

Great place for Mobile phone Accessories…read more I have to agree with the other reviewers. Mobile Empire is a very good store. Located in the mall at First Markham Place, they have a great selection of accessories for older and newer phones. On this trip, my daughter needed a phone case and a screen protector for her iPhone 8Plus. The person who was working at the counter was very patient and helped my daughter find the right case, and then they even gave her the screen protector for a very good price. They even helped put the case and the screen protector on the phone for her. We got everything for under $25.00. We like this store and whenever we are at First Markham Place it's our go-to for any phone accessories. We have sent many of our friends to that store as well. If you're at the mall and need anything for your Smart Phone, this is the place.

Visited the store today to have my iPhone 11 screen replaced. Very very professional service…read more Couldn't be more happy.

I have an update to my first review. The outcome isn't exactly the best, but the folks at…read moreuBreakiFix were exceptionally professional under the circumstances. After having my Google Pixel's battery swapped out with a new one, my phone ran fine. Three weeks later, I woke up one morning to find that my phone would not power on. It was dead. I took it back to the store. I thought that perhaps the new battery may have fried my phone. The person tried basic diagnostics. My phone was dead. He felt that the battery wouldn't have caused this issue. He asked that I leave it there for more tests. Sure enough, a couple of hours later, he declared my phone dead. He couldn't revive it and determined that the motherboard probably needed to be swapped out, which is expensive. He recommended that I contact Google support for next steps. The person that was helping me out refunded me for the complete cost of my phone's new battery. It was a nice gesture. He also wrote an e-mail for me to send to Google support, which indicated that my phone was in pristine condition and that the fault appears to be with the motherboard. Even though my phone went to cell phone heaven, it's nice that this store does everything it can to fix issues and will suggest next steps when it has done everything it can to fix them. (373)

Replaced my iPhone screen about a 1.5 month ago. A few days ago noticed tiny scratch on the side…read moreof the screen and now the screen is cracked. I've never had my screen crack for no reason! I'm very upset as I paid $170 to replace the screen in the first place but they clearly put in a cheap screen that broke Edit: tried calling their customer service and the store. Nobody picks up or returns messages. So much for their "warranty"

Do not go to this place , they don't know what they are doing !!…read more This place clams to be Apple authorized dealer , I was recommended by an acquaintance to have my IPhone 7plus battery replaced, I was told that this place is not busy , no appointments needed and quite efficient, I was rushing to have it done before end of the year for the price of $35. So I left my phone there for 30min and went back and a different guy told me that they have difficulty opening my phone because my screen is not original, but no problem, please come back in another 15min, when I went back and finished paying , he goes it's all done but by the way , be careful there is a gap between your screen and your phone, so I slide my phone off my case and realized the screen is scratched up and it's damaged, it won't stick to the phone anymore, and he refused to admit that they broke it and tell me it's a cheap screen, that's why it broke . I was in a hurry for work and I left saving my breath arguing with him . Later my friends told me they have never heard of Apple authorized dealer !! My bad to save time . I ended up replacing my screen again and I don't even think the battery performs any better than before .

I have brought 3 different iPhones that required battery replacements. They have good COVID-19…read moreprotocols and are well organized. They had the phones ready within the quoted time frame of 1 hour. I also had a iPhone XR that had a cracked back. It was covered under apple care warranty and I received a new iPhone the following business day. Very friendly front office staff. I met Farshad who was extremely knowledgeable and seems to care about his clients.