The guy was extremely nice on the phone, but he would never actually schedule me for an in-home…read morerepair. I talked to him multiple times about my broken TV. Each time he said he would have to call me back, and he simply never called me back. In a last ditch effort, I left voicemails and called multiple times with no answers or call backs, so I moved on to another company. That company answered my call and scheduled an appointment to come help me out right away. If you can get After Hours to schedule you for a repair it sounds like they're great, but I just wasn't able to get that far .

Outstanding service...fast response, fair price and extremely knowledgeable. I would recommend…read moreSteve to anybody seeking a qualified technician for all there TV repairs.

This past winter, I had an ASUS notebook that was out of warranty and was dead as a doornail. The…read moregentleman at the store told me that it was a bad motherboard (which I knew about, but didn't tell him). I had already been told by ASUS that it would cost too much to fix, and that I should buy a new notebook. My bill for a new motherboard was $140 installed. They even dropped in my SSD drive at no charge, and reinstalled the operating system. I was pleasantly pleased. This past week I took a notebook to this business, and Nick was very upfront that they had a lot of work and the repair would most likely take a week. I had a message waiting that my machine was fixed by the time I got home. Had to be a mistake? Nope, he figured out the problem, fixed it for me, then when I came in, he said "no charge, it was just a setting". I'll use these folks again. There has not been any "attitude" in their voices, they have just been very pleasant to deal with. Please note, this is the North Mount Juliet Road location. I don't know about the Hermitage site.

Went to the location on Mt Juliet Rd and bought two wireless mouses for my business. It turns out,…read moreI can't use these, because they are touch-sensitive, and I didn't notice this initially, and really, didn't know such a thing existed. We need the click-type and as we often are wearing latex gloves, and this mouse would be a problem. So, naturally I went to return them. They didn't have other kinds in stock. So I wanted a refund. Turns out, I didn't read that "all sales are final". They would NOT take these back. He did offer to swap them for something I cold use, but in the meantime, a co-worker had purchased other ones. So I was stuck with two items I can't use (new, in the original packaging). I told them that policy is unusual and frankly, unacceptable. My business (a two-store Mom and Pop) takes returns, no questions asked. After some words - they weren't horrible - they just kept repeating the policy. One man also said that "This isn't Wal-Mart., who will take back any damn thing". What he doesn't realize is he is urging me to actually shop there. Actually, even Wal-Mart gives better customer service than I received at my visit. Still, I'd rather give local businesses MY business, as I have a local business too. I value my customers enough to want them to come back. I finally asked for the owner's phone number. He said we can't give that out. I didn't want his cell, just a way to contact him. I insisted. The man said "They don't give out Bill Gate's number!". Seriously, I am not making this crap up! While that may be true, there is SOMEBODY at Microsoft that has the authority to help me. One gentleman gave me the phone number of the manager or owner via a card at the counter. Turns out, it was the number of one of the guys I just talked to!!! Can you say, "infuriating"?? After I calmed down, I called the store back, and got no further. Then I realized that I can just return the two mouses we bought in the meantime back to Staples (THEY take returns!). This would at least let me recoup some of the $ I was now out. I called the store again to order and swap...no answer. Called again, straight to a busy tone. Hmmm...So then called the location on Old Hickory. I told them I bought two mouses from the other location and can I swap those for another kind. That gentleman said they can't even swap them out! He kindly offered to order me two more....Uh huh. Also told me the person that sets the policies was on "vacation"...could be true, who knows. When can I get in touch with him? "Oh, we never know. he comes and goes..." Ok...got it. You are blowing me off, big-time. So now I am truly stuck with something I can't use, and I am being punished for shopping local. Well, Staples will get my future business. Yes, I didn't read the fine print. I take responsibility for that. I honestly didn't think that returning an item was NOT an option. But not even being able to swap them? I tried to call the OTHER location back again...no answer. Jeez... Now I am probably out more man-hours than it is worth. I can't comment on any of the services they offer, nor will I be able to in the future because I will not be using them.

Check the Google reviews... I had good service via the…read morephone and in the store for rebuilding my desktop recording computer.

Couldn't answer a simple question regarding pricing. Quite rude. Took my business elsewhere…read more I understand electronics and am not afraid to fix something on my own, but I have less time than money so I called Alex at Costa Electronics. I wanted to ask what it costs to replace a power supply on a 50" Sceptre X505BV. The TV isn't expensive so getting a ballpark idea before bringing it in is in important since my time is limited. Wouldn't hear me. Not even 30 seconds. Told me he won't do any kind of estimates over the phone, that I have to bring it in and pay the diagnostic fee. Had I called a mechanic and what new brakes for a specific make/model car, I wouldn't have any problems getting that answer. I called another local company and in 30 seconds was able to know their hourly rate and typical time for something like this. I know it's not set in stone but it give me enough info to decide if it's worth fixing it vs replacing without taking time out of my day to bring it down. Leaving this review takes time out of my day to but it's worth doing because I want my neighbors and friends to know that this is not where you want to bring your repairs. There are more helpful considerate businesses.

Charles is hands down the best guy to call when you need to fix your computer. He was able to…read morefigure out what was wrong with my iMac (which was a hard drive failure) and even willingly spent extra time fixing a user/pass bypass issue -- all in under 48hrs! I highly appreciate his level of professionalism and made my nightmare of a situation into a happy ending! Thank you Charles for your excellent service!

We've used American Computer several times. Charles always hits a home run, plus their pricing is…read moreextremely fair. Totally recommend this company.

Brady was so helpful when our computers weren't working, and we needed them to be up and working…read moreASAP. He came over within the hour and within 2 hours had everything up and running. We've used him a few times for various other tech jobs, like setting up security cameras and phones. We plan to put him on retainer after we get our next project because the value and comfort of having someone available to remotely help, just makes sense! Thanks Tech Help Team, looking forward to continued partnership. Highly recommend!

They did a nice job replacing the battery on my ten year old MacBook . Good with the communication…read moreand the price was reasonable

Best place to get your phone repaired Affordable and great…read moreservice. Specially if helped by Faris he's just the best with customer service he'll work anything out for you specially if you buy from him and need and update or just a repair, he also hook you up with free screen protector or a nice case to keep your phone in good shape in case wanting to upgrade later.

They were very knowledgeable, friendly and very reasonable. They were able to fix my equipment fast…read moreand efficiently. I would definitely use them again

I brought my new-ish push mower in for a carb problem. When I picked it up, they charged me for a…read morebunch of stuff I didn't ask for and didn't need. When I picked it up ($165 later) it still didn't run. The issue is ongoing with them. I should have read the other reviews.

Took my phone there for a repair, did a professional job and good price. Definitely recommendedread more