I called to get some info and prices to help someone get their phone fixed. The guy I spoke with on the phone doesn't seem to have good customer care service. He talk to you as if you're a professional phone technician and you should know what's going on. If he's the person that fixes the phones, stick with fixing, not answering. read more

He's a good dude and handy when you're in a pinch. But his "high quality" screen certainly isn't as good as he claims it to be. Lots of random bright flashes and can be glitchy. He forced me to pay the mobile fee when I originally was asking him to come see him at the place in Draper. Much more convenient then going to apple.. but think I will go to apple next time. read more

Replaced the screen of my iPhone 12 Pro in maybe 15 minute. You probably won't find anywhere else with better prices. Would definitely come again. read more

I saw Dustin replacing the screen on the phone I own, the same repair I was considering doing myself. His YouTube video convinced me I didn't want to take it on, I contacted him to replace the screen on that Moto G Power, as well as my Samsung Galaxy with broken screen and digitizer. Mailed the 2 phones from Florida (small USPS priority box), received them repaired a week later mailed the same way, paid easily with Cash app. He was quick, communication was excellent, and I've got 2 phones that are like new-- I don't have to spend a lot more on a new phone and go thru the pain of setting it up. I'm stoked! read more

I called Tech MD just price shopping around to get an 11 pro max. They were the cheapest around (350+ tax) and they came to our room. We were also worried that getting our phone fixed in Vegas was going to be extremely expensive compared to home but it was actually cheaper. The website and rooms are also what being me to choose them. We had Nick come straight to our room within 2 hour of calling their headquarters. He was extremely professional and made the experience amazing. He let us watch everything he did and even showed us what everything in the iPhone was. It was as awesome learning experience and also awesome experience all around to get our phone fixed read more

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UPDATE: This guy continues to message me. A false hope. There's always a catch when it comes to cheap prices for phone screen repairs. These people temporarily fixed our iPhone. After 2 weeks the screen cracked and the screen started popping out. We have made a call in an attempt to resolve the mater, but all we were told was "put some glue on it, if you had the insurance this would've covered it." This insurance was never recommended to us. At this rate, save yourself money and get a professional to fix your phone. No accountability in this company. read more

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Didn't even get the chance to meet, and I am glad we didnt. Their customer service is literally non-existent. I was called stupid for not understanding what he meant in a text (with no commas or any kind of punctuation). Tricket out accesories at City Creek are way better, also contact Alvaro with WOBOT this guys have excellent customer care and actually know what they are doing. Seriously check out the guys above, way better! read more

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Dustin came out to my apartment last minute in the middle of a blizzard to fix my iPhone 7+ screen. Dustin gave me the best price in the area to replace the glass screen. I got updates throughout his trip up here and he was able to fix my phone less than 10 minutes. He had plenty of options for screen protectors at competitive prices & gave me helpful tips for potential issues I could have with my new phone. My phone company wanted to charge $250 to just replace the glass! Highly recommend this company, the pictures speak for themselves. read more

Tech MD - Mobile Phone Repair Near Me

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Dustin was extremely rude when speaking to me about my Galaxy S7. He accused me of lying after not remembering what we discussed. He hung up on me and sent me a RUDE text calling me a "CHEAP ASS". He wasn't 1% professional nor a gentlemen. ZERO customer service!! I would rather pat someone DOUBLE than give Dustin my business!!! Would NOT recommend AT ALL!!! Very very poor customer service! read more

UPDATE: PLEASE SEE OWNERS COMMENT - NO ACCOUNTABILITY FOR ANYTHING! Go check out his BBB reviews. All say the same thing. I can show screenshots of his immature behavior and name calling. I can also show pictures of my phone which is in near perfect condition minus a few small light scratches that are barely visible. I approached him STRICTLY for a refund due to the awful behavior. He offered to replace the screen - told me that he could replace the screen for free is I called him and gave him an apology for saying it was his fault. I told him that I want a refund. There was no as he put it 'story' about the unprofessionalism. And AGAIN he was put in the visitor area of the front office. This shouldn't have been a problem as typically visitors have COMMON COURTESY. The absolute, worst, most unprofessional, discourteous company. Strong Warning - Do NOT work with them. I reached out to Dustin (the owner) and expressed how I am extremely disappointed in the service, to which he was rude, dismissive and ended up harassing me by calling me names when I asked him for a refund. So, it is extremely important to me that I let everyone know to stay away: To start, he called me 20 minutes before he was supposed to be at the appointment to tell me that the girls he was training "were hungry" so they needed to go to lunch first. I let him know I needed this completed by 2, as I was leaving the office. He pushed my appointment back so they could go to lunch and said it would be done in time. Online, they state that they have a 15-minute timeframe to fix. It took an hour. They sell this idea of convenience when coming to your office, but Dustin brought two girls that he said were in "training". No one was dressed in any way professional, and there was a terrible odor that came with the team. When going into an office, you would think that they would conduct themselves with some sort of pride. I kept them in the front office where visitors would be because of this poor appearance. One of the girls left the office after I told her she was not allowed to go into my personal office and sit on my couch. The other girl then started on my phone. It was never disclosed to me that a 'trainee' would be working on my extremely expensive Iphone 7. Over and over, Dustin would shout that she needed to do something differently, press harder, press softer, use a different screw driver. It was completely nerve inducing. The girl working on the phone was loud and interrupted the business of the office terribly, my coworkers and I had to ask her to be quite multiple times. Dustin just stood there half watching her. His phone went off and he proceeded to take the call in the office, rather than walking outside. Then his other phone went off and played LOUD music which really disrupted the office. He still didn't walk outside and we had to ask him to please step out of the door (5 feet away from him). Multiple coworkers made complaints against the behaviors he and his team exhibited. It was absurd that a company could operate this way, with the complete unprofessionalism, from the beginning. Also, it's been only 4 days and there are small light scratches on the glass that simply appeared OR it was this way when installed or scratched by an amateur technician and I didn't notice. I have not done anything to my phone and has the previous screen for 1.5 years with no problems. Dustin takes no accountability and I have screenshots showing him stating "it's your fault not mine". There was never any apology, other than him admitting he had fired the 2 women who came in the office. He charged me full price, even though there was an amateur doing the install, it took 45 minutes longer than expected and was completely lacking any semblance of a professional company. read more

They were rude and unprofessional. I called in to get my iPhone 7 screen repaired, and was ridiculed from the moment Dustin (the owner) picked up the phone. He criticized me for getting the iPhone 8 (I got a free upgrade), and called me dumb. After it was obvious he didn't want to help me out, I hung up the phone. Later he sent me a text that "he has been doing this for 15 years, a lot longer than I have" (see screenshot). I told him that being cocky and rude isn't the best way to build a customer base. He responded that I couldn't take criticism and he doesn't want my business (see screenshot). I'm disappointed that Dustin cares more about being right than running a good business. He is unprofessional and rude. He will probably respond to this review that it's my fault, but his texts say a lot about his company. read more

By far the easiest to schedule and communicate with. I had to make a same day appointment and Dustin was able to accommodate. Ron, the tech was really nice and got my phone fixed within 30 mins! He explained every step he was doing and was so pleasant. I highly recommend this business if you happen to crack your screen, your finger tips will thank you!!! read more

The faceplate replacement on on Nexus 6 did not go well. First problem: the last step in the repair is to glue the backplate back on the phone. Then the backplate is securely taped to the phone body so the glue can set. Rather than waiting for the glue to set, the phone is immediately shipped back to the owner. Tape removal is left to the owner. It is difficult to remove and leaves leaves your phone sticky. In a live chat with Mr. Knight, he said that was normal and suggested I use acetone to clean up the phone. Second problem: The glue did not set up properly in several areas. Mr Knight suggested that I re-glue the areas that did not set. Third problem: The microphone and speaker mesh were missing. Made the phone look like it was falling apart. Mr. Knight said this was normal because the mesh was not provided with a new faceplate. Fourth problem: I left the phone on my desk overnight while it was restoring my apps and data. In the morning I discovered a crack in the faceplate that went right down the center from the top to the bottom of the phone. I did nothing to the phone. It was sitting on my desk. To this issue, Mr Knight said that he was sorry that I broke my phone again and it would not be covered under warrantee. read more

This company is terrible. In November I turned in my iPhone 6plus for water damage repair. Dustin ensured me that he would work this promptly. I had all my fathers photos and videos on this phone from before he passed last year. When I got a new phone, I kept this one just incase I could get it fixed sometime down the road. I met with Dustin and turned it in. About a week later he told me that the shop he took it to couldn't repair it so he was going to send it off to NY to have more extensive repairs done. I was told this would take up to 10 weeks. I was willing to wait because I wanted those photos/videos back. I called in March to ask where my phone was. Dustin was very impolite and told me that he wasn't responsible for it because the company he took it to to have it repaired had sent it off. He told me that I should call that company because he didn't want to be the middle man. I called that company and they were very polite. They told me that they don't send phones off anywhere if they can't repair them and that they are sure they gave it back to Dustin. I called Dustin right after that and didn't. receive a phone call back. It has been 3 days. I call the other company two days after the initial call and they called and talked to Dustin to verify they gave it back and they said that they talked to him and confirmed they gave it back and said that he told them he had no idea where the phone was at. The other company went on to tell me that he is a shady person and has lost phones in the past and they don't like doing business with him at all. They then gave me his direct number and I called him. The first time it rang and then someone ( I assume Dustin since it's his personal phone #) picked up and then immediately hung up the phone. The next thee times I called after that it went directly to voicemail. I have also texted him with no response. At this point I am not sure if I will ever get my phone back. Dustin (Tech MD) has terrible customer service and he lacks basic organizational skills. How do you just lose a phone? How do you not return a concerned customers multiple phone calls? Do not do business with this company! If you have water damage cut out the middleman and just go the the guys he takes everything to. FixD. It will save you money in the long run and you'll most likely get your phone back. read more

A friend of mine recommended this place after Dustin fixed his nexus. If you want fast, affordable and top notch work- go to Dustin! Where do I start with this man? I had an appointment Friday at 9am but needed to cancel it last minute and asked if he could see me at 9 pm instead of the following day and without hesitation, gladly let me come by to get my phone fixed! Dustin did not complain or seem rude at all when I sprung this on him. Dustin is very professional and it only took 15 minutes to replace my cracked screen. His house is kept clean and neat ( the pictures of the mess he has is just at his work station) and he makes you feel like you have been friends for a long time. Don't forget to mention that you liked his Facebook page because YOU GET 10 PERCENT OFF your bill if you do! He accepts cash and all major credit cards as well. When he finished replacing my screen, he gave me the option of having him put in a thick glass protector for an extra 20 bucks which is so reasonable bc any other place would charge you 50.00 Dustin runs the show in his Sandy location but he has employees in both west and south Jordan. He also explained that some people give him bad reviews bc they were misunderstood about the lifetime warrantee. PEOPLE LISTEN UP! If Dustin replaces your screen and you happen to crack it again bc your butter fingers can't get a grip, he WILL not replace it for free.. Why should he? I wouldn't. You have to pay again bc that's not his fault BUT IF THERE IS A DEFECT THAT WASNT THERE BEFORE HE FIXED YOUR PHONE then he will fix it for free and for life! He gives you a receipt and his word but most importantly, he gives you great service and I will absolutely be using his services in the future if need be! read more

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We called on a Saturday, not thinking we'd get the help we needed until Monday, and a technician was out to me in 3 hours. I didn't even need to leave my house. They were prompt, quick and honest. Upon discovering the root of the problem, our technician had the phone fixed in minutes. I'd definitely use them again! read more

While traveling, I broke the glass on my Droid Turbo. After looking around, I found Dustin at Tech MD. I met with him and he assured me that he could fix it the same day. He replaced the glass... But, he broke my front camera, gps, speakers, and the glass is lifting 24 hours later. STAY AWAY!!!! He essentially bricked my $650 phone. Not worth it! UPDATE: Dustin reached out to me and offered to replace my phone. He was very quick and willing to make it right. read more

Awesome and quick service. Went in to fix my iPhone, he fixed it and my brothers phones quickly and let us watch the whole time. Definitely go to Dustin, awesome and efficient service, and he normally will work with your schedule. read more

Tech MD - Dustin fixing our phones - Mobile Phone Repair Near Me

I called Dustin the night before a camping trip. My screen on my phone was shattered not even 24 hours after I got it and I was worried about taking it. Dustin fit me in the same night, fixed all of my issues and even put up with my crazy Chihuahuas and my grumpy husband. He made jokes and made it more fun. He figured out how to handle my insurance and even let me run 2 credit cards. He was fantastic. read more

Hey fellow Yelpers, I just got my iphone fixed with techMD. It was fast and professional service. My phone was even finished in just under an hour. But this depends upon their workload for the day and the kind of phone you have. The type of phone also applies to what you'll pay. But it's great to get same day service when you can, right!? They work out of their local residence in Sandy. That's cool. I gave 4 stars only because their place needed a little TLC. I recommend since they are using it for business and home life that they keep up with the cleaning and maintenance. But don't let that really detour you from the good business it is and the kind decent people who run it. They seem organized and are good at what they do. If they can't help you with your phone problems they could probably recommend someone who can. Good luck! read more

My sweet wife has a bad habit in breaking or loosing technology. This is number 3 screen replacement. The very best service and happy customer service people like Mackenzi was so awesome in calling us back and asking some pre qualifying info to make sure we are set to have the service we need. I had time today to get this done and Justin fit us right in and in less than an hour we were back up and running. My wife is a teacher 5% savings, cash 5% savings and review them here is our pleasure. Small business owner is top shelf on service. read more

Fixed my broken screen on an S7 fast and at a better rate than others around. Loved the convenience of having it fixed right away instead of leaving it at a repair shop and then needing to come back to pick it up. Dustin was very nice and professional. Would use again! read more

***Response to the classy business man Dustin: Not once did I say you pay for reviews, I said that you offer discounts to customers if they leave a GOOD review. Obviously you're not reading clearly, but NICE TRY (lol). And I'm still IN MY WARRANTY, so why are you saying you told me to glue it outside of my warranty? Also, why should I glue my phone together? As bad as glue is for the phone, that would have probably done a better job than getting my screen replaced by you in the first place. And still, I have to GLUE MY PHONE TOGETHER TO FIX WHAT YOU INSTALLED POORLY? What a sad business tactic. You should try your luck up a different avenue, because customer service is CLEARLY not your strong suit. And business must be booming since you have so much free time to harass customers and throw tantrums when they leave honest reviews. *AVOID AT ALL COSTS* ITS WORTH IT TO SPEND MORE ON A BETTER JOB DONE AND MUCH BETTER CUSTOMER SERVICE. If I could give half of a star I would. I had my screen replaced about a month ago. Within 2 weeks, my lower half of my phone (the flashlight/camera buttons) stopped working. I called and they pulled the classic "well did you turn it off and on again." I told them I did and they stated it was something wrong with the phone it's self, and not the screen. A week after that, the screen cracked after I placed it in my purse (mind you I have a separate pocket in my purse for my phone specifically, nothing else in it). Another week passed, and the screen started lifting from the phone, and I can no longer swipe up on my phone. I called today and was told to glue my screen to my phone (!?!) seriously? I don't even work with phones and I know how bad that is for a phone. He began saying that it's because the screen cracked. When I explained how it cracked he replies "well that's how screens crack sometimes," as if that's a common thing. Yeah, maybe it's common with screens placed by this company, but otherwise that is NOT common. He then continues telling me I should have got the liquid glass INSURANCE. I explained that I was told about the liquid glass, but was NEVER informed about it having insurance if bought. He says "well that's part of the promo" ok, cool.. so then why was I never told about it? I called within the 90 day warranty for SERIOUS ISSUES (hello, I can't swipe up, and my screen is popping off) but apparently that's not a serious enough issue for this scammer. Maybe I'll try calling once my phone sets itself on fire to see if that's a serious enough issue. The only reason this company has good reviews is because you get a discount if you leave one. DO NOT WORK WITH THIS COMPANY read more

Poor and Uncomfortable experience. I loved the concept-a tech shows up at your home and fixes your iphone screen! Too bad is went so poorly. Didn't fix it properly the first time, unprofessionally accused me of breaking it, realized his mistake and tried to make it right by fixing it again and replacing my battery for free. Unfortunately he didn't glue the battery in right and now it's rattling inside and occasionally turns off unexpectedly. Also now my volume control does not work. At the same time he fixed my son's phone, but results are: lens to camera is occluded by something now, and phone occasionally won't scroll anymore. It's a joke. read more

UPDATE 3: It's been a few months since I requested a repair to the LCD that was apparently broken during the repair. No reply. I'm moving on to another company and you should too. UPDATE 2: I was asked by the nice lady that answered the phone at TechMD to send an email with a photo of the damaged LCD. I did so and haven't received word back after 2 weeks. I've gone from 5 starts to 2. If I don't hear back in another 2 weeks the review will be edited again. UPDATE: Apparently my LCD was in fact damaged. Whether it was damaged during the repair or not I'll never know. What I DO know is they're not going to repair it and that's disappointing. It is rare that I need to review a cell phone repair business but here I go. I bought a Galaxy S7 in September and was certain it would be safe...until I dropped and shattered the screen on Saturday. I called around Salt Lake and found prices all over the map. Every company except Tech MD had to order the screen in. I was referred to Tech MD by a coworker and I'm glad I used them. Dustin came to my house for no additional cost! They'll meet you just about anywhere there's a power supply. Their workmanship is guaranteed. He took tremendous care to keep from damaging the LCD screen. BUT if he had damaged the LCD he would cover the cost of THAT repair too! No need to drop your phone off somewhere in a shady part of town, look no further folks....choose Tech MD. read more

Very unprofessional. I called to get a quote over the phone and to set up an appointment. I told him exactly what had happened so far, including that another person had attempted to fix the phone and that the repair went awry. He IMMEDIATELY began bashing the competition and did not even want to discuss the repair. I put a stop to it and promptly told him he lost my business and everyone I knew. I posted a review on Google and he came back with his poor attempt to lie about my intentions for calling. He tried to say that I was calling for free tech support. Wrong. He was rude from the get-go. Do not use this guy. He has forgotten that he is in he phone repair business. read more

Came to the house and fixed the phone with better parts at lower prices. The most experienced and honest phone repair business in town.

I had an issue come up last night where it makes it so now I can't talk on the phone without being on speaker phone or through headphones. Called them for advice. I didn't even get through the complete background when the guy interrupted me and was very abrupt saying the cost would be $500 and it wasn't even his company that the repair would go through and would be a company in New York, and that's even if it could be fixed. Don't use this company whatever you do. There is no need for a company to be rude and so condescending! I will be taking my business elsewhere. read more

Dustin Is great and was so easy to talk to. I will always do business with him. Thank you so much.

Don't go to this guy in sandy. He's very unprofessional and rude. Bad service! He would say that he was going to call back and then never do it and he wouldn't even apologize or anything, he would just act annoyed when I called. Not only that, but I had to go back to him three times after he fixed my screen so I ended up going somewhere else. So frustrated! read more

Fixed my nexus 5 for a reasonable price and done in no time! Dustin seems is very knowledgeable. I'm even going to have him work on some Dj equipment soon read more

Worst place to do business with. I bought a Galaxy s6 from Dustin, which he claimed was paid off. A couple months later the phone stopped connecting to tmobile. After days of trying to get a hold of him, and trying to get him to call tmobile which he insisted he had canceled his plan and couldn't do anything. I found out the phone wasn't paid off and had been blocked. He then traded me for a galaxy s6 for Verizon after he refused to refund me. I later found out the LCD did not work. I took the phone back and he said he would send it in to get replaced again. He said he would replave the LCD to contact him in 2 weeks. Tried contacting them through text, email, online, but never got a response. Never called me to pick up the phone. So I am now out money, and a phone. read more

iPhone 6 fixed within 30 min! Very impressed! The price was unbeatable and time was incredible! Thank you very much! I recommend this to anyone! Good quality I trust the guys & got a glass screen protector for $15 on top! I'm so amazed! read more

After reading reviews from others, I decided to send my phone to Dustin for a screen repair. I sent my phone on Feb. 14th, he received it on Feb. 16th. When I asked about the status a few days later he advised he had to order the screen because he didn't know my phone was coming. I tried for three says prior to sending my phone to get someone on chat to let them know my phone was on it's way. Now, today, March 1st I have been calling and leaving voice mail messages for 3 days, been trying to get someone on chat as well with no response. I do NOT have my phone back yet and he has cashed my money order. I TRULY MADE A MISTAKE SENDING MY PHONE ACROSS THE US TO SOMEONE I THOUGHT I COULD TRUST!! Don't fall victim like I did, now I'm out my money and my $700 phone!! read more

Stay away from these guys. Got different stories every time I asked a question. Website says one thing and the store employees will tell you another. Very high prices. They don't bother to tell you until its too late they have more options of pricing. Stay away unless you like getting taken advantage of. read more

The owner, Dustin Knight, is a fraud. Absolutely avoid doing "business" with this "company". I paid money upfront, which most tech places don't make you pay until service has been completed. I paid money upfront to have my phone fixed within the promised 2 week time period, I didn't get my phone back until 2 and half months later, and it is still in its broken state. Dustin guarantees to fix it or a certain amount of money will be refunded, well when I asked Dustin for my refund, he tells me he "doesn't care" and that the tech is responsible for paying me back. After speaking with the tech, I came to find out Dustin never paid the tech for my phone. I was without my phone for over two months and when I would try to get answers as to what is going on with my phone, I would just get the run around, and Dustin would just blame it on hiring a "young" and "in-experienced" guy, and place all the blame on him... who is running this company?? Take charge of your company and your employees and look after your customers, they should always come first. I cannot believe this company is in business. They are not accredited through the BBB either. AVOID THEM AT ALL COST!!!! read more

I just had my iPhone 6s screen replaced by Tech MD, and it looks flawless. Dustin the owner, was easy to communicate and schedule an appointment with. He came to my home within 2 hours of me calling to set an appointment and had my screen replaced in about 15 minutes. Not to mention I had been calling around all day getting quotes and Tech MD was by far the cheapest. read more

Called this morning and they said they would come and repair my phone between 3:00 and 6:00, and I would receive a call 20 minutes before they would show up. Didn't receive a call at all the whole damn day and when I called at 6 they said they would call me right back and never did. Don't waste your time with this place just take it somewhere that is actually professional. read more

I had cracked my screen and only had a very tight window of time that I could be in Sandy. I called on my way to Sandy and 10 minutes later, TechMD met me at the school I was volunteering at, fixed my phone while I was working with students, and was done in about 10 minutes! I was very impressed. And my phone looks brand new. They even put a new screen protector on it! read more

Please do not do business with this place. I left a review awhile ago not sure what happened to it. Purchased a Galaxy s6 from them, about 3 or 4 months later stopped working. Tried contacting them, refused to speak to tmobile to get try to get the service working again. I then contacted T mobile to learn the phone was not fully paid off, and Dustin who sold me the phone stopped paying for it. Contacted him he offered me a refund well under what I paid for the phone, and told me it would 2 or 3 months for the refund. I told him I would like the phone fixed and not his under what I paid refund. He ended up swapping me for another S6 of different carrier. Was a dead spot on the screen, he sent it in but then said was not under warranty. Long story short never ended up with a working phone, or a refund. Also the place is a bit of travel for me. Everytime I called for before showing up to make sure they were there. Multiple times I had to wait for 30 minutes or more before they showed up at their office. read more