Taj is seriously the best. He's helped me several times and is always friendly, knowledgeable, and…read moreeasy to talk to. He answers all my questions and gives solid advice every time. He's the reason I keep coming back. If you're stopping by a Verizon store, ask for Taj.

I recently switched to Verizon from another carrier and I didn't have the smoothest experience…read morehowever Michael McCall worked with me in the store after numerous attempts on the phone with customer service. Ask for Michael he was very helpful and communicated well throughout the process.

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

Friendly, prompt and honest service!…read more I had a problem with my IPhone and Dima the Tech was simply amazing. He promptly identified that the issue was only minor and did not require a part replacement He charged me only a third of the original quote And did it all with a smile! I will recommend this business to all my friends and acquaintances and will return again next time I have an issue with my phone! Thank you Casey and DIMA and the rest of the crew too!!

Wow!!! I have an iPod 7 that's been in a drawer for years. Was told by 3 different shops that it…read morewasn't worth repairing. These guys fixed it in a day for a reasonable price. Very knowledgeable about electronics and great service.Will definitely be using them again.

I won't ever go back!…read more Not happy with their customer service, I spoken to very condescendingly... The turn around time was ridiculously long with a very lame excuse. Never again!

The gentleman was very helpful. I purchased a new cord and adapter. I thought something might've…read morebeen wrong with my phone, but it was just my old adapter..

Went back and the gentleman was again very courteous. But the second screen he replaced on my phone…read moredoes not work properly. It goes dark, stays dark when it's not supposed too, lags, unresponsive sometimes and the worst part is it drains my battery. Can't go 4-5 hours without having to charge my phone. Never like this before having to replace the screen. Lesson learned, go to apple and pay the extra for the real deal.

Eagle eye prides in the quality of work they do! Every staff member is trained and ready to handle…read morecustomer situations!

Be very careful with this guy Kevin Lopez. Extremely poor communication, lack of response after…read moreinquiring about pricing on items. Doesn't return Facebook messages either. Shady, just not a professional experience in my opinion. Better off elsewhere.

I would like to commend the Best Buy store located in Owings Mills for one of their outstanding…read moreemployees named Demetrius. He was so great at helping me pick out the right iPhone case and screen cover for my iPhone 14 Pro Max. I've had this phone for 3 years that I bought in New England and knew it was time for a new case/cover. I wasn't sure where to shop since I'm new to Owings Mills, so I checked out Best Buys. Not only did Demetrius help me with what I needed, but he patiently installed the case and cover for me (even when I picked out the wrong size). He's a real asset to this store and to your company. As a 75 year old man, I truly appreciate it when a young person takes the time to help someone who is not tech savvy. Five stars for this young man...keep up the great customer service Demetrius because you're going places. Thank you, Bishop William F. Fuller, Jr., D.Min.

I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

Great communication, said exactly what was wrong with the printer and a good estimate of what it…read morewould cost to fix. Fast turnaround time. Highly recommend!

They did a great job of fixing my broken laptop case and were the first shop to respond to my…read moreinquiry. The part took a few days to get but the fixed the machine a few hours later. Great job!

I was told I could return/exchange my phone in 30 days by their employee. Now I'm being told I only…read morehad 14 days. No return policy is posted in the store nor on their receipt. They also sold me adaptors I ended up not needing. Let the buyer beware.

Do Not shop there. I purchased a new phone. A few weeks later someone in that store took my…read moreinformation and hacked my account. They ordered 2 cell phones under my name and the 2 phone numbers on my account and had them shipped to another address

Ive come in here before for a replacement battery for vehicle key fob…read more I have 2 vehicles that now need replacement batteries in the fobs. I was not aware that they have a lifetime battery swap out per key fob but if you have 2 fobs per car make it make sense. Lol. Just swap the batteries and bring in the one that is causing trouble. The batteries are $9.99 so $26.99 makes sense for a one time fee for life. I was speaking to the very nice and knowledged Olivia and she not only changed the batteries out but informed me of all the money saving options as well as setting up for the key fob addition with a coupon that will make it under $200. Im coming back as the dealership is $500+. They are super nice and customer service is my thing. In addition, this store has more then the name.

Had the battery I needed. Sales girl was on her game. They have a big selection of different brandsread more