Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

As quoted, quick and easy. Phone was repaired with ease within 20 minutes. Crisis averted!!!. I…read morehave gone here twice and my fiancé had his google phone repaired here as well. They even fixed my camera!! VERY pleased. Will return if my phone screen becomes damaged once more. Thank you cellphone repair Gods!!

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

DO NOT bring your phone here. This place is a scam. They ask for cash, then put a crappy quality…read morereplacement screen on your phone. Then, a day or two later the screen cracks they throw their hands up and say they don't have any responsibility. I've had my iPhone for 2.5 years and never ever had a screen issue. My screen turned turned green which prompted the need to fix it. Now, suddenly, in 24 hours I have a cracked screen after coming here? Save your time and money and go to Apple.

I have gone there yesterday to purchase a phone case for my new iPhone and when I first walked into…read morethe store the associate came up to me and asked can I help you and I asked if they have cases for the phone i have and they took one look at my phone and they had some really good cases for the iPhone 15 pro max, and the case i picked costed 20 dollars now that is a really good deal

The owner has always been very helpful, personable. He takes the time necessary with everyone. He…read morealso hires good people. Regards, Sky

Very poor repair work and very poor customer service. My wife brought her iPhone here to have the…read morecracked back glass repaired. It was completed in a couple of days at which point we picked it up, took it home and discovered that the power button no longer worked. She returned immediately to UTX where the owner informed her that, yep it's broken and "I didn't do it". He then offered to giver her an estimate to repair it if she left it with him! So her cosmetic repair has become a disabling issue thanks to the ineptitude of UTX. Pay the extra and get it done by someone reputable who has some degree of respect for their customers and exhibits some level of responsibility for their errors.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

I came into PhDFix roughly a week ago after my laptops display for some reason stopped working,…read morewasn't sure why. Within 4 days he gave me a rundown on what parts needed replacement and an estimate of how much the work would cost. It was a motherboard replacement for 650 for my gaming laptop. I came to write this review because many people don't want to write positive reviews about such a large expense, that was their own fault of doing. The guy was extremely kind and listened to what I said about the laptop. He said it would take roughly a week to fix and it was done in a week and a day. No complaints. I started with a nonfunctional laptop and I walked out with a laptop that was fully functional and felt brand new. Thanks so much!

Avoid. Bait and switch, uses faulty (even visibly cracked!) replacement parts (scrounged from…read morebroken computers/phones), damages other parts of your machine in ways that aren't evident right away (replaced screen, damaged track pad somehow), voids warranty, doesn't stand by his word on anything (when something is going to be finished, total cost, type of part to be used). Just not worth it at all. First clue should have been the state of the shop. No computer repair shop should be covered in that much dust!

Incredibly pleased with the service provided by the wonderful Ms. Nikki at Geek Girl!! Shattered my…read moreiPhone 6 screen Wanted it repaired correctly and right away so I turned to yelp.. I noticed this business not only because of it's clever name (aka Woman operated-BONUS!), but also because of the availability to get a fast quote! Nikki responded quickly with a fair price, she answered all of my questions through yelp messages right away and provided me with a wide flexible range of appointments (Im a single mother of a 3yo so this was a huge plus!) and said it would take her about 30-40mins to complete. The very next day we headed to my appt, it was right off the highway and easy to locate (tip: when you arrive at the "mini strip mall", you park and then follow the path around to the backside of the building and follow the arrows). My son & I were absolutely amazed by the beautiful setting of this location! The inside of Geek Girl was perfect.. Very chic with the perfect amount of feminine touch to remind you who is in charge Nikki greeted us with a smile and was more than happy to answer any of my questions, i handed over my sad broken phone and then my son & I stepped right outside the office to enjoy the views. You will experience nature at its finest along your walk. Yes I know thats not really relevant to the quality of work, but it was so much fun to get to watch my lil one throwing rocks into the adjacent river and watching ducks swim by. It really made our wait time fun! I dont think it even took her 30mins to have my phone back to normal! Nikki thoroughly examined and tested my phone while I watched and everything was great! I paid my bill, we said our good byes and i was sooo impressed by this experience here I am posting my very 1st review! Thanks Nikki!

I originally took my laptop here because of a broken screen and some other issues. The owner…read moregreeted me at the door with a smile and was very up front with the cost for the repairs. She returned my laptop within 48 hours and everything has worked great since. Since then I took her my iPhone 6s after my friend dropped it in the toilet which she fixed within a day. The service was prompt and reliable and cost less than anywhere else I have found so I will definitely be a returning customer.