Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

TERRIBLE and RUDE. This location is an affiliate. NOT a real store. Seems false advertising to me…read more Abuse of the brand! They charge $50 to assess your Verizon phone and then could not identify the issue. Do NOT give your money to this location!!

Finding service locations for cell providers is such a drag... glad to have noticed this location…read morewhile walking to lunch. It only took me a minute to get the advice and guidance I needed to resolve my technical difficulty.

Came in to this location with a bungled attempt to join........ Our technician, a wonderful young…read morelady cleared up all my mistakes and in a quite reasonable amount of time I left with a transferred phone line and my bag containing my WiFi router. This is the expert location!

My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

No problems for me. I went in to have the screen replaced on my iPad. The man said it would take a…read moreday to get it finished because they did not have the actual screen in stock. They were right, I did get it the next day and everything works great! Also, I notice that they do UPS shipments, so I brought in a package to have shipped out. Everything went well. Thank you!

Quick and speedy job, well done and properly executed. Was able to gwt my speakers fixed in less…read morethan 30 minutes. Charged fairly and honest. Asked about a screen protector and he was honest and said go to_______ or order one online. Told me what to look for and how to get the right one

Sammy Sam will get yu right at this location. Used phones, cheaper plans. They have new also…read more Damn Pedro,

I took my 7plus here to get fixed he broke my home button and tried to charge me more then what we…read morediscussed when I dropped the phone off well after him telling me what he was going to do I took my boyfriend back with me this time because he was strong talking me on the phone soon as we got there and I asked him how my home button was broken he changed that story quickly and fixed and handed me my phone he gave me a 72 hours warranty on my screen lmao I wasn't going to go back here to get it fixed if it did go out I was going straight downtown to file charges but luckily my phone was upgraded a few days later so I couldn't tell you what happened to that phone

I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"