I have used Total System Performance many times. Andrew is the BEST !!! He is knowledgeable,…read morehonest, kind and always willing to help me. My husband and I have needed Andrew's help many times, over the years. He has always come through for us. Don't know what we would do without his help !!! Thank You...

I've used the services of Total System Performance for over one year. In the 26 years that I've…read moreowned a personal computer, Mr. Andrew Myers, the owner of this business is without doubt, in my opinion, that most technically competent and proficient of all of the computer repair personnel, that I've engaged to service my various computers. It was indeed a very fortunate day for myself, when I found out about this business. The Columbus, Ohio community is indeed extremely fortunate, that Total System Performance is in its midst. Not only is Mr. Myers very technically proficient, but he is also very honest, and personable. Therefore, I hereby recommend him for anyone's computer repair and/or installation needs.

Best and affordable service. Have had to take multiple…read morecomputers in and they were always fixed, ran faster. They always come out cleaner then when I took it in. I like the Honesty, and forwardness of Bill who tells you straight up when it's fixable and when it's time for the recycle bin.

On Saturday, August 15th, we had Isaiah, the owner of this business do the tv moving and mounting…read morefor us . He was prompt, courteous, efficient, professional and effortlessly and quickly did the job. He even did an add-on for us in mounting a heavy picture on our wall. This guy is a gentleman, working hard to make his clients happy... HE did that ! Thank you, sir... you deserve 5 STARS!

I hired Mount Me to transport and mount my televisions during my move. During the move, my 75-inch…read moreTV was hit against the U-Haul door and the screen was cracked. The damage happened in front of me, and I was told an insurance claim would be filed immediately. What made this even more heartbreaking is that the TVs belonged to my mother, who has recently passed away. I was already dealing with deep grief and trying to manage everything during an emotional time. Instead of receiving professionalism, compassion, and timely communication, I was left constantly following up myself after being told I would hear from the insurance company within a couple of days. In addition, after the move and installation, my 85-inch TV began flickering on and off with blue screens and lines appearing across the screen, issues it was not having beforehand. When I raised concerns about it, I was told he was not responsible for that television. Accidents can happen, but accountability, communication, and professionalism matter. The lack of urgency, concern, and follow through added unnecessary stress during one of the most difficult moments of my life. Based on my experience, I would not recommend this company for transporting or handling expensive electronics.

Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

The technician who came out to look at our broken oven made a gouge in our new flooring. We then…read moredocumented the problem and contacted the company to reimburse us for the cost of repairing the flooring. They told us they would reimburse us, and now months later, we have not received any such reimbursement. Every time I call they say it will be coming, but it's been over 6 months at this point and they have not sent anything. Very disappointed with how this has played out.

He fixed my iPhone 5 for $99 bucks, I'm very happy!…read more *Update - 5 days later I wasn't so happy. I had to go back because I broke my screen agian. But I bought a cheap defender case this time around. I'm bout to make this guy rich, lol.

Super nice employee and kept me well updated on how my son's iPad repair was going. Great work.read more

Brad is super responsive and offers great service. Definitely will come back again for future needs.read more

I took my pc in because it was in almost frozen state (it would take nearly 30 minutes for just one…read morepage to load). He works out of his home garage, but it looked set up for his business (benches and tools) so that was okay. When I gave him the computer, I also informed there was a list of 14 other small issues I had with it that I would like him to look at. 36 hours later, he called me and told me he was done. He said he had FOUR PAGES of notes, which I signaled I was excited to review. He said he would send them via email. Cool! Flash forward 24 hours later, my computer has the same exact issue. Nothing was fixed! Over the next week, I text him repeatedly to get him to fix my pc. The best effort he puts forth is getting on my desktop via teamviewer (rolling my eyes a bit). After two different days of him doing this, he texts me on the 22nd of December that he will resume his work the following morning. Today is the 29th and I have not heard one word from him, even though I texted him twice. Oh, and he never sent the notes either (I asked for those on two different ocassions as well). At one point when I asked for a refund, he said no, he worked on the pc, so he will keep the money. Isn't customer satisfaction a requirement for pay? The only bright side to my work with Brad is he now has a review on Yelp. So, forewarned everyone.

If you are deficient in technology, Quality PC is the business for you. I was getting fan issues…read moreand took my PC to them. I also ask for a tune-up. My computer now is running as efficient as the day I purchased it. My computer is five years old and it is refreshing to have the confidence that it may run another five more years. Quality PC gets my highest recommendation.

My laptop stopped charging intermittently and was giving me an error about my AC charger's wattage…read morenot being recognized. I don't usually go for tech support unless I've tried everything on my own, and everything I had read about it from other people said that it was a potential problem with the charge port or, worse case, the charge circuit. Knowing this would require some heavy duty internal work and since I was on a time crunch, I called Quality PC asking for help. I was told I had a battery problem. I told him the battery was fine, the diagnostics on the BIOS were fine, and I was getting an error about my AC charger's wattage not being recognized. He told me "charge the battery to 100% and if it quits early it's a battery problem". I told him I couldn't charge the battery because my AC charger wasn't being recognized and the battery just runs down to 0 even when it's plugged in. He said "I'm trying to help you here", insisted it was the battery, told me to buy a new one, and left it at that. $160 and a week later, I installed my new battery and guess what? Same error. And I got to go on a 2-week business trip on another continent not knowing if my work laptop was going to kick the bucket and just not charge on any given day. I don't know if they didn't want the business or what, but the level of dismissiveness I got was inconvenient and shitty, and a major waste of time and money.

My laptop crashed. I needed someone to help me recover the data from the old hard drive and put it…read moreon the new. I have a backup service, but it is difficult to use. Steve said he could help me. Asked me to bring the old hard drive with me. Steve was able to recover all the data I wanted from the old hard drive and rolled into the new without using the backup service. In fact, he recovered things that aren't backed up. I was extremely pleased and relieved of great anxiety. This man knows his stuff. All my future repairs will come here first. 5 stars!